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B+
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Woodforest National Bank Report Card

Overall rating score 67%
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786
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Woodforest National Bank Customer Reviews

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Woodforest National Bank Latest Customer Reviews

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Reviewed by WoodforestCustomer

Mar 22nd 2014

1 out of 5 marks

Criminals

A Woodforest employee at the California, MD branch disclosed my home address to another Woodforest member. At present, this is all I am certain of, BUT, more may have been disclosed. I have been in contact with Woodforest National and the regional branch manager with responses similar to, "What can they do with an address and why would our employee do that?"

They seem to be missing the point that personal information or transaction details should never be disclosed to other individuals unless it is subpoenaed through the court process.

BE VERY CAUTIOUS WITH THIS BANK!!!

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Tmedley04's Profile Image

Reviewed by Tmedley04

Mar 4th 2014

1 out of 5 marks

TERRIBLE: THE WORST BANKING EXPERIENCE OF MY LIFE

I will keep it brief BUT PLEASE PEOPLE DO NOT BANK WITH THIS BANK IF YOU HAVE ANY OTHER OPTIONS!!!! Stay away from WOODFOREST!!!!!!! Rudest bunch of people I've ever encountered. I was told that my account was being closed because my mom had her payroll check direct deposited into my account. I was accused of stealing by their corporate manager Lisa Purtell. Then when I complained and confronted her about her rudeness and offensive accusations she flat out LIED and stated she didn't say it. OMG YOU LYING WITCH!!!! I threatened to call corporate and speak to a manager and she claimed she was the manager and there was no one over her....Again MORE LIES!!!! I guess I will be calling the OCC and the BBB to lodge a formal complaint. Woodforest is the worst with their ridiculous fees and terrible customer service. STAY AWAY FROM THIS BANK AND THEIR LIES AND DECEIT!!!!!

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Reviewed by lesherron

Feb 25th 2014

2 out of 5 marks

Ugh!! WF Phishing Trip Goes Wrong

I love WF's physical banks and people. I have always had trouble when I call their 877 number. I received an e-mail alerting me my account PW had been changed. Since I had not changed it I was concerned, waited for 10-12 minutes patiently to be told that was not from them. Five minutes later, OOPS! That is from us but it wasn't you on the account who changed their PW.

What? Someone else has a profile on my account? YUP. Help me, who is it?? We cannot tell you that. Ugh. So, you care enough to send me an e-mail but not to help me out when I call you?

The worst part? The part that really hurts? I've banked with WF since 1999, both personal and business but that didn't seem to matter.

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Response by Woodforest National Bank

Responded by WNBCustomerService

Apr 23rd 2014

We apologize for such a difficult experience. We would like to look further into your situation. If you’ll send an email with your contact information to SocialMedia@woodforest.com, we will get in touch with you ASAP.

tiffanyrenee's Profile Image

Reviewed by tiffanyrenee

Feb 14th 2014

5 out of 5 marks

Great Customer Service; Great Experience for Every Visit.

I banked with wells Fargo before it was wells Fargo, it was Wachovia back then. From 2008-2013 NONE of the tellers took the time to remember regulars. The moment I made the switch to Woodforest I felt like family. The tellers may not know me by name but they know my face. They ask about my day and I know at least one on a personal level. ( I know about her family, she knows about mine; we swapped funny stories during my account setup).

At any other bank, most tellers hate to see you coming. At woodforest they welcome you. I feel comfortable with woodforest. When I have questions about my account I dont have to go to a branch and ask those questions, I dont even have to call customer service and wait for hours for a quick quick answer, I call the branch directly and talk to a person who pulls up my account, looks at my name, and remembers who I am. I'm not a business transaction, I have a friend on the other side of the counter, is how I feel everytime I set foot on that little kiosk. :)

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Response by Woodforest National Bank

Responded by WNBCustomerService

Apr 23rd 2014

Woodforest is dedicated to providing quality customer service and appreciate your feedback. Thank you very much for taking the time to share your experience with others. On behalf of everyone at Woodforest, we appreciate your kind comments regarding the service received from our team members. We look forward to serving your future banking needs.

Supaabadd's Profile Image

Reviewed by Supaabadd

Jan 27th 2014

5 out of 5 marks

Great.

The Assistant Manager helped me refinance my home. It was a great experience.

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