They charged me 25 bucks for nsf. and I had the funds. I ask how did that happen. She said it just happens some time. So I am out of the interest that would have been in my other bank That paying 1% I am still waiting for my 25 bucks back. I wonder it this has happen to anybody else. Since they are lowing there mm rate every week, I am sure others are taking there money out. It might be a ploy of the bank to keep the money in tiaa as long as they can

They just dropped the MMA to 0.99%, sorry to inform that rates dropped again MMA is now 0.75% and checking is at 0.05% 05/10/2013.

I have never in my life experiences such disrespectful service from any financial institution. I hold over $20k in deposits and have been treated like a convict.

The icing on the cake is when a representative called my home regarding a delay on a mobile deposited item; my father (elderly and staying with my family) had the same name as me. The representative did not verify any other information before divulging details to him. This confused him, as he is 82, causing him to call me at work in a panic.

I would never trust this over-night bank venture with my funds or private information.

An online-only bank should be able to provide some level of customer service online.

What a joke!

You send a secured message through the online banking portal; wait a few hours, then receive a generic message (cut and copy) to please call customer service.

This is not requests for complex issues; but for even the simplest request.

Save yourself from the headache of dealing with this bank; the rates don't make up for service.

Just some basic facts; My direct deposits are posted and available early on the date expected. I have found, on the few times necessary to call, customer service as good as others. My only negative is that there is not eStatement available.