EverBank

Online Bank, everbank.com

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About the Bank

EverBank is a Jacksonville, Florida-based bank that’s part of the TIAA Bank family. The bank has a handful of corporate banking and branch banking locations in Florida, but it offers nationwide access to personal, business and investment banking services online.


EverBank prides itself on stepping outside of the traditional banking mold to offer something new to its customers. You can find basic checking, savings and CD accounts here, along with high yield versions of all three, specialty CDs and an exclusive rewards credit card. You can also get a home mortgage through EverBank or add to your investment portfolio with retirement accounts or investments in precious metals.


The Yield Pledge line of banking products promises that the rate you earn on deposits will always be in the top 5% of competitive accounts nationally. The Yield Pledge Checking, Yield Pledge Money Market and Yield Pledge CD account have no monthly maintenance fee. All three require a $5,000 minimum deposit to open. Yield Pledge CD terms run from three months to five years. With Yield Pledge Checking, you get features like mobile check deposit and mobile payment services, plus another great benefit: unlimited ATM fee reimbursements when you maintain a minimum average daily balance of $5,000. ATM fee reimbursement is also available for money market accounts when you meet the minimum balance requirement.


Of course, you can opt for a simpler checking, savings or CD option. EverBank’s basic account options have a low minimum balance of $25 for checking and savings, and $1,000 for CD accounts. You can avoid a monthly maintenance fee when you keep that same minimum balance in your account. You can still qualify for unlimited reimbursement of any foreign ATM fees, but you’ll need to have a $5,000 minimum daily balance to do so. You’ll earn interest on a basic savings or CD account but the Yield Pledge accounts offer much better rates by comparison.


The Yield Pledge Money Market and CD accounts are both IRA eligible, meaning you can use them to save for retirement. You just have to observe the maximum IRA contribution limits each year. If you want some flexibility with your CD options, there’s a Bump Rate CD, which has a 3.5 year term. This CD has a $1,500 minimum to open and you can request a rate increase once per term if interest rates rise. There’s also a 3-year LIBOR Index CD, which tracks the LIBOR interest rate. If this rate goes up, the rate on your CD goes up as well. This CD also has a $1,500 minimum, and both it and the Bump Rate CD are IRA eligible.


In addition to setting itself apart with unlimited ATM fee rebates and higher yields on deposit accounts, EverBank also stands out with its credit card program. When you open a rewards credit card account, you can decide whether you want to earn points or cash back on purchases. You can also earn bonus rewards when you shop at selected merchants, making it a unique rewards card option.

EverBank Fees

  • National Average
  • Monthly Inactivity $0 $6
  • Non-Sufficient Fund (Overdraft) $10 $30
  • Stop Payment item $30 $27
  • Return Deposit $20 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $0 $10
  • Non-Bank ATM $0
    Additional charges may be imposed by other bank ATMs
    $1

Latest Customer Reviews

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  •  
    Reviewed By livefreeeee Nov 3, 2017

    Sketchy AF

    Banking in America, 2017 edition: I call Everbank to verify suspicious transactions on my debit card which had caused them to block it. After doing so, they try to interrogate me about my recent large check deposits ($3,000 each) because they are "required to know the nature of the source of my funds by the Patriot Act." They were incredibly vague about what the consequences would be to me for not answering this information, and they sounded more like FBI agents than bank employees who are eager to have my business. Suffice to say, I no longer feel comfortable making large deposits or keeping a large balance with Everbank.

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  •  
    Reviewed By djfmd Oct 17, 2017

    Dishonest

    I received a letter stating there was a relapse in the home owner policy of 3 days. I was charged $81 and my homeowner's company ( Erie) contacted Everbank stated that insurance was active. I received a letter from Everbank stating that they had established an escrow account for the remaining term of the mortgage loan even though Erie insurance had notified them that the homeowner's policy had been paid for the year. Nevertheless Everbank imposed an additional $204 charge on the monthly mortgage payment. I talked to a supervisor at Everbank , "Bessie", employee # BR5 who stated they were in error and to forget it, only later to be billed again for the additional $204. When I contacted Everbank, they stated " Bessie" was incorrect and I owed the additional money. .....bottom line , Get your loan from someone else.

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  •  
    Reviewed By Littleyogini Mar 2, 2017

    Worst mortgage company to work with

    Don't even start the process with them. They will take their time and ask for things no other company would ever think to ask(like my ex husbands bank statements- crazy). They say it will be easy then 6 months later you realize they are incompetent liars continuously asking you and your insurance company etc for info several times because they can't stay organized. Don't trust them!!! Would give negative stars if I could.

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  •  
    Reviewed By livefreeeee Nov 3, 2017

    Sketchy AF

    Banking in America, 2017 edition: I call Everbank to verify suspicious transactions on my debit card which had caused them to block it. After doing so, they try to interrogate me about my recent large check deposits ($3,000 each) because they are "required to know the nature of the source of my funds by the Patriot Act." They were incredibly vague about what the consequences would be to me for not answering this information, and they sounded more like FBI agents than bank employees who are eager to have my business. Suffice to say, I no longer feel comfortable making large deposits or keeping a large balance with Everbank.

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  •  
    Reviewed By pcf39951 Aug 9, 2016

    Zero is truly the rating it deserves

    EverBank has repeatedly screwed up mortgage payments and principal reductions on our mortgage account. Today is another repeat of their usual messes. Over two weeks ago, a payment of principal reduction was made. Didn't show up as paid so I called. I was told that it would not be applied until the August payment had been made. I told them that was an automatic payment and was scheduled on August 5. Today, I checked them after numerous attempts to sign onto my account and being required to request a new password. Waited for them to e-mail me because although they've got my cell to text, they continuously post that I can get texts to home phone. That, of course, doesn't work. Moving on, they finally sent me an e-mail with code to change password. Did it. Had to sign in again. They said they had to send another confirmation code to my e-mail. Waited on that one. Now been trying to deal with this for more than an hour. Got into my account and found that not only had they cashed my check (as verified in my checking account) and been paid my August payment, they have not credited anything and have reversed several payments on August 3, 4 and 5. Am so sick of their banking practices. I didn't choose them but was forced into them by our government/banking system which allowed several banks and mortgage companies to be taken over. The bank I initially got my mortgage with was outstanding -- yet, obviously, it wasn't one of the merry bank of robbers affiliated with the government in ruining the home lending business. I definitely don't recommend this bank.

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  •  
    Reviewed By tspdich Jan 26, 2016

    Tot

    Three weeks ago my wife and I were ready to open two $250,000 CDs with Everbank in trust accounts. They dropped the ball so many times we gave up and went elsewhere. First they claim they did not receive all our paperwork. We faxed it again and were told it was all received. Then a week later we were told again they had not received all the paper work. We asked them to check. We were promised they'd get back to us on that and when the accounts would be ready for funding. After a week on one had called or emailed. When they finally did email us they seemed to have opened only one of the two accounts. Let's put it this way - they do not inspire confidence.

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  •  
    Reviewed By LisanRay Feb 14, 2017

    Excellent Rates, Outstanding Customer Service

    About ten years ago I became an EverBank customer to get a better rate of return on my savings. Since that time, I have expanded to have EverBank be my preferred bank for my money market and retirement accounts. I am always happy with their customer service whether by phone or in person at the branch. When my friends are looking to save money, I always recommend EverBank.

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  •  
    Reviewed By dma_8342 Nov 13, 2013

    Consistently Good Rates, Good Bill Pay and No Atm Fees

    Everbank has been my primary checking+saving acct for the last decade. The automatic atm fee reimbursement is great. For deposits, you can make deposits online, or you can deposit by mail and they pay the postage. Their free online bill pay is convenient and has been very reliable. They pay consistently good interest, and everbank is appropriate if you maintain a reasonable balance. Given that they pay good rates on checking, there's no reason to maintain a separate savings account, though they also have a decent money market account. Rates: while their rates are good, they usually don't have the highest rate, but rather a competitive rate. Beware that their advertised rates are misleading teaser rates, and you have to dig through their fine print to find the regular ongoing rate. Customer service on the phone has been pretty good and i haven't had to wait on hold very long. But I've only called maybe once every couple of years.

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  •  
    Reviewed By tspdich Jan 26, 2016

    Tot

    Three weeks ago my wife and I were ready to open two $250,000 CDs with Everbank in trust accounts. They dropped the ball so many times we gave up and went elsewhere. First they claim they did not receive all our paperwork. We faxed it again and were told it was all received. Then a week later we were told again they had not received all the paper work. We asked them to check. We were promised they'd get back to us on that and when the accounts would be ready for funding. After a week on one had called or emailed. When they finally did email us they seemed to have opened only one of the two accounts. Let's put it this way - they do not inspire confidence.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By djfmd Oct 17, 2017

    Dishonest

    I received a letter stating there was a relapse in the home owner policy of 3 days. I was charged $81 and my homeowner's company ( Erie) contacted Everbank stated that insurance was active. I received a letter from Everbank stating that they had established an escrow account for the remaining term of the mortgage loan even though Erie insurance had notified them that the homeowner's policy had been paid for the year. Nevertheless Everbank imposed an additional $204 charge on the monthly mortgage payment. I talked to a supervisor at Everbank , "Bessie", employee # BR5 who stated they were in error and to forget it, only later to be billed again for the additional $204. When I contacted Everbank, they stated " Bessie" was incorrect and I owed the additional money. .....bottom line , Get your loan from someone else.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By pcf39951 Aug 9, 2016

    Zero is truly the rating it deserves

    EverBank has repeatedly screwed up mortgage payments and principal reductions on our mortgage account. Today is another repeat of their usual messes. Over two weeks ago, a payment of principal reduction was made. Didn't show up as paid so I called. I was told that it would not be applied until the August payment had been made. I told them that was an automatic payment and was scheduled on August 5. Today, I checked them after numerous attempts to sign onto my account and being required to request a new password. Waited for them to e-mail me because although they've got my cell to text, they continuously post that I can get texts to home phone. That, of course, doesn't work. Moving on, they finally sent me an e-mail with code to change password. Did it. Had to sign in again. They said they had to send another confirmation code to my e-mail. Waited on that one. Now been trying to deal with this for more than an hour. Got into my account and found that not only had they cashed my check (as verified in my checking account) and been paid my August payment, they have not credited anything and have reversed several payments on August 3, 4 and 5. Am so sick of their banking practices. I didn't choose them but was forced into them by our government/banking system which allowed several banks and mortgage companies to be taken over. The bank I initially got my mortgage with was outstanding -- yet, obviously, it wasn't one of the merry bank of robbers affiliated with the government in ruining the home lending business. I definitely don't recommend this bank.

    Continue reading...
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  •  
    Reviewed By mhanson809 Jul 20, 2016

    No nit is too small to pick for this bank

    Since EB has our mortgage, when we had a fire insurance claim on our house, the insurance payments were made our to us and EB. EB holds the money. Our project was completed almost two months ago, but EB has yet to release our money. Their latest excuse? THE WAIVER OF LIENS SIGNED BY OUR CONTRACTOR WAS NOT ON AN EB LETTERHEAD!!! You are probably wondering why in the world that would make any difference. Well, join the crowd. It's clear that their only motivation is to hang onto the money as long as they can because they can make more money lending it. No one there ever keeps a promise. No one ever returns a call. But they do apologize, just as sincerely as the airline does who your flight is delayed.
    I've tried to complain to the Florida Department of Banking, but they only address complaints regarding STATE chartered banks. My next step will be to file a complaint with the Federal Reserve who does monitor NATIONALLY chartered banks
    I would never get a mortgage from these morons again.

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  •  
    Reviewed By bsb Jan 23, 2016

    Fannae Mae Property Financing

    Below is a timeline of my dealing with Everbank-
    Timeline:
    1 – Everbank said they could finance me
    2 – Back and forth about the properties’ status - 2 months
    3 – Delayed me closing 2 months (when I could have purchased cash) immediately
    4 – I purchased cash (2.5 months later)
    5 – Resumed loan processing and restoring property
    6 – Asked if I could get cash out prior to complete renovation – There was enough equity in the property even if I happened to walk away which I was not going to.
    7 – Everbank pushes for completion at which I stated several times I did not want my credit repulled (I was already qualified). I was assured it didn’t need to be repulled.
    8 – The property will be completely restored shortly and now I have wasted so much time going back and forth, pulling my credit, submitting document after document for NOTING.

    Not happy; this is my new primary residence. Everbank asked for my credit card to pay for an appraisal and I even enrolled in the Everbank money market account, 5k min to get the appraisal waived. At a minimum, to make things right, I want the appraisal refunded to me - I asked many times and Im being ignored.

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  •  
    Reviewed By Robert Y. Aug 3, 2015

    Seemed simple but...

    The setup process seemed simple but became complicated quickly. They asked me question for which I had no answers, how am I supposed to know the age of my aunt Janice who I have only met once? I had to call father to ask him the age of his sister to create an account??

    Then they call and say my birth date is inconsistent on my credit report so they need a copy of my passport and I have to fax it. Who faxes anymore? where do I even find a fax?

    While they are an internet bank, stay away, they still operate like it is 1998.

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  •  
    Reviewed By Dubya102148 Jan 22, 2015

    Unacceptable Intrusion In To Personal Life

    I sought to open a money market account with my partner and i as joint owners. Filled out all the forms and told my account was pending via email. Next i get a call from the sheriff's office questioning me about my partner working for my company as a photographer. It seems they checked our credit as well as looking to see if either had a criminal history. My partner was labeled as a sex offender for spanking his child when married after which the child went to school and told a completely false story he had heard elsewhere about being molested because he was mad at his dad.

    They reported my partner to the sheriff's office for doing photography which prompted the call. Now, my partner is allowed to shoot adults legally. However, he doesn't even shoot. He contracts photographers for his company. None the less i spent approximately 45 wasted minutes on the phone being questioned by a deputy and how all of this related to my company. We weren't asking for credit from them, i was trying to deposit my own money in an account with these morons.

    Does that justify them delving into our personal credit info and lives? I've never had any "banking institution" ever question me depositing money with them. Wth? This is a total invasion of privacy and unacceptable action in calling to "report" my partner to the sheriff's office because i wanted the account set up in both our names. Complete idiots!

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  •  
    Reviewed By Christine+Ward Feb 20, 2014

    PATHETIC

    Mortgage servicing is pathetic. Any search online would make you want to turn and run. Mortgage payment kept going up because of escrow they say. My payment started out at 1100.00 and rose to 1650.00 with a fixed interest rate.
    My story is one of many.

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  •  
    Reviewed By Kearney P. Aug 12, 2013

    extraordinarily unprofessional

    We have had countless communication efforts to correct an error on their books that results in us getting monthly statements showing improper amounts due. We did all the research, since no efforts were made on their part....and have clearly explained the situation close to a dozen times. Finally got through to Don who said he would correct the situation. That was 2 months ago, but still get statements and emails claiming we owe. This is unprofessional to the point of absurd.

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  •  
    Reviewed By CJay May 22, 2013

    Incompetent And Rude Staff

    This bank is so fishy and ridiculous. After i submitted my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card! Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad i didn't give them the large sum of $ i was going to put in their bank. I'm more than happy to take my business elsewhere. I already conveniently opened an account with another bank, without any of their nonsense. It was a waste of time to deal with their painful system that froze a few times.

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