Fifth Third Bank

There are too many choices and too many good deals to bank with Fifth Third. This is a bank that tacks on a "sigh" to everything. Over ten years of dealing with them, I find it extraordinary that customers slog through levels of customer service seen decades ago, to wit: waiting for answers for long periods of time over procedural issues (not loan decisions, etc.), branch personnel not sure of policy or who to ask, conflicting (literally the entire spectrum of the same question), and the obligatory deer-in-the-headlight look for anything beyond making a deposit. This is not the case for many rank-and-file employees, who attempt to handle perfunctory tasks in a friendly and efficient way. This is appreciated, but frankly, expected. These folks are let down by the usual suspect with the large banks, i.e., over-promising and under-delivering on the customer service platitudes. It is true with this institution that when true help is needed, the slogans are just talk. Take your business elsewhere.

I NEVER write reviews on places, because honestly I don't care enough to. So me writing this is saying a lot. I did the momentum program through Fifth Third Bank and it/was the biggest mistake I have made. I saved up $50.00 dollars in the program that was SUPPOSED to go to my student loans. I closed my account in November of 2017 because I got married and was using the bank my husband uses. I called FOUR TIMES to find where that money went, because it never went to my student loans. NO CUSTOMER SERVICE REP, NO SUPERVISOR, NO ONE CAN ASSIST OR GIVE ME AN ANSWER OF WHERE THIS MONEY IS. In one day I have been on the phone for 3 HOURS talking to different people all giving me DIFFERENT ANSWERS. One woman told me she was giving me the number for the Monument program customer representatives (WHY DIDN'T ANYONE GIVE ME THIS RIGHT AWAY) and told me she would transfer me as well... 2 minutes later of being on hold I WENT RIGHT BACK TO HER. There is so much more, and I am currently on hold YET AGAIN, but it is all repetitive. My advice, DROP FIFTH THIRD NOW, DON'T USE THE MOMENTUM PROGRAM AND GO WITH A BANK THAT ACTUALLY KNOWS WHAT THEY ARE DOING. It speaks volumes that Fifth Third Bank has 1 star... FIFTH THIRD SUCKS.

Heres my story...I sold a camper to a friend. They wrote a check off of their Fifth third account. I dont bank there so I went to the closest branch 22 miles from my home only to be charged $25.00 to cash THEIR CUSTOMERS CHECK...literally got robbed at their branch by their teller for $25.00. Assistant Manager has attitude to boot. Too bad so sad its our way of recouping fees from non customers...what FEES.??? Total SCAM...Ohio is thinning the herd for sure the branches are closing and disappearing everyday. Worst bank ever.
@Fifththird

The way fifth third does business is ridiculous. I had some checks out and made a deposit. I was short so I knew I would have one overdraft. When I checked my account the next morning there was 2 overdraft fees. I contacted customer service and they proceeded to tell me the overdraft was charged before the deposit was posted. When I questioned that I was told the deposit goes in first. When I questioned why the extra fee, he just said I was over on my account and he can see I was charged correctly. He finally said I needed to go in to my local office. This is an on going problem.

Unauthorized payment transaction was posted on a my statement I called 5/3 right away they wanted to charge me a fee for the a stop payment that I had nothing to do with. The supervisor I spoke to never followed thru the stop payment all he did was post it to the following week. a conference call was made with all parties present both parties agreed to it be a mistake and a stop payment should be done and authorized by the 5/3 supervisor. 5/3 did nothing to protect its own customer, 5/3 is nothing but a joke of a bank. Denied stop payment requests, and overdraft fees. I spoke with someone just about every two days within the past two weeks with no resolution. It was suggested that I close the current and open a new account....same issue. I regret the day I walked into 5/3. Consumer be ware keep your money and savings away from 5/3 bank.

I have been banking with 5th 3rd for at least 10 years. I have found that they look for methods to accrue fees on your accounts. Today was the latest attempt; I logged into the bank at 1 am and noticed that it showed a positive balance over $300.00, to be safe I moved $630.00 from savings to assure an adequate balance to cover any outstanding charges. I wake up to find they have charge me $148.00 in over draft fees. When I called and questioned this I was informed that it was not relevant that I showed a positive balance when I transferred money, they would take the fees anyway. When I pointed out that I was on disability and a fixed income and I had made the transfer in good faith to avoid possible conflicts, they offered to eliminate 1/2 of the fees. When I questioned further and pointed out the timing, I was informed that it didn't matter. I have determined that the bank cares only for profit and not for the customer, I and will be changing banks as soon as possible.

I would stay away from banking, getting a mortgage or home equity loan from them. I have a bank account (or had) and have a home equity loan (which I will be refinancing out of).
Here is my experience: First off my first statement was sent to the wrong address - thank god for the US postal service who know the regular customers. It took me a while to get the correct address changed in the system even though all mortgage docs were correct. Then when I went to the bank to take cash out of my home equity loan for some home improvements the teller told me i could not take out cash!! What! so I had to go to the bank where all of my money actually is and get cash - not sure why I needed a home equity loan then?? I then proceeded to set up a direct payment with an account I had opened at Fifth Third for this purpose and a few months later I get a notice of a late pay!! How can that be when I have more then enough money in the account and a direct withdraw set up.. I guess the banker put a fixed amount monthly so when my adjustable payment was due it did not cover the full amount. WHo or why would someone set up a direct withdraw on a fixed amount knowing their payments can change monthly?? So I go to the bank to get it fixed and literally sat with the banker for 20 minutes because he could not even get through to someone in his own office! He told me to come back later while he worked on it. I went back later that day and he really was unable to get anything done (he was very nice and I know he tried to be helpful but was unable to be) So I made my HE loan payment with him and closed out my accounts and stopped auto pay . Then I had to call in and try to get this taken care of. They even tried to charge me a late fee. Finally I got on the phone after being disconnected 6 times I was able to speak to someone. It turns out the payment I was told to make at the bank was incorrect!! SO now I am still short (off by $7.00) so I have to go back to the bank and pay the difference so it does not get reported on my credit report (hopefully it wont!!) and the person on the phone had to cancel the Direct withdraw, you would have thought the banker would have done that for me as I told him I was going to cancel this and he helped me close my accounts. Wow does anyone know what they are doing there?? Very poor customer service and way to many issues to trust them with my money!!! Stay away

This bank purchased my mortgage from another institution over a month ago and is yet to produce a statement. I have already paid a payment and have requested a statement several times. Now they ignore my inquiries. They told me today that they haven't yet received the loan information from my previous lender yet they are receiving payments from me... Seems wrong.. very odd outfit. Wish my mortgage was not sold to them. They are irresponsible.

I would stay away from banking, getting a mortgage or home equity loan from them. I have a bank account (or had) and have a home equity loan (which I will be refinancing out of).
Here is my experience: First off my first statement was sent to the wrong address - thank god for the US postal service who know the regular customers. It took me a while to get the correct address changed in the system even though all mortgage docs were correct. Then when I went to the bank to take cash out of my home equity loan for some home improvements the teller told me i could not take out cash!! What! so I had to go to the bank where all of my money actually is and get cash - not sure why I needed a home equity loan then?? I then proceeded to set up a direct payment with an account I had opened at Fifth Third for this purpose and a few months later I get a notice of a late pay!! How can that be when I have more then enough money in the account and a direct withdraw set up.. I guess the banker put a fixed amount monthly so when my adjustable payment was due it did not cover the full amount. WHo or why would someone set up a direct withdraw on a fixed amount knowing their payments can change monthly?? So I go to the bank to get it fixed and literally sat with the banker for 20 minutes because he could not even get through to someone in his own office! He told me to come back later while he worked on it. I went back later that day and he really was unable to get anything done (he was very nice and I know he tried to be helpful but was unable to be) So I made my HE loan payment with him and closed out my accounts and stopped auto pay . Then I had to call in and try to get this taken care of. They even tried to charge me a late fee. Finally I got on the phone after being disconnected 6 times I was able to speak to someone. It turns out the payment I was told to make at the bank was incorrect!! SO now I am still short (off by $7.00) so I have to go back to the bank and pay the difference so it does not get reported on my credit report (hopefully it wont!!) and the person on the phone had to cancel the Direct withdraw, you would have thought the banker would have done that for me as I told him I was going to cancel this and he helped me close my accounts. Wow does anyone know what they are doing there?? Very poor customer service and way to many issues to trust them with my money!!! Stay away

On this month somebody hacked my debit card twice, I received the alert from the bank but even do they charge me $ 100.00 later on they said I have to open a dispute and gave me a phone number, today I called and try to find out the best way to use my debit card, they told me first thing you have to do in the morning you have to review your bank account, do not use your debit card, only your Credit card (she said they had a lots of problems with this issues) I let her know that I tough after the banks begun use the cards with chip they will go to resolve those problems but no, the hacker are smarter than the bank specialist. To make this review short after I ask to the lady to give me an advice how I can solve this problem she hang out the phone. Now we going to looking for another bank to change our accounts with better services.

This entire bank branch is one of least helpful collections of people I have ever had to work with in a "professional" organization. They say one thing and then 5 minutes later will say something totally different. Their "banker" barely speaks English and has a difficult time performing simple tasks. Their "head teller" wasn't any better and I have seen no other signs of leadership whatsoever. I have had a fifth third (previously Old Kent) account for over 28 years and have only remained loyal due to a grandparent who previously was on the board but as years have passed I have been repeatedly disappointed by this organization and their lack of knowledge, ease, and satisfaction as a business. Will definitely be taking mine and my family's business elsewhere.

I made a deposit yesterday which posted yesterday and they did not honor the full deposit first before the debits were made, and charged me an overdraft fee today. I called to tell them that they have always honored the deposits first before the debits, especially when I have deposited before 12 pm and they tried to tell me that they didn't, only $100 of the deposit. Obviously I have never had this problem before- I've always had all of my debits covered the same day when I have deposited before 8 pm - way before the banks were closed. They are obviously stealing people's money for no reason and I am switching banks for this reason. They will not be around much longer with this treatment of their customers trying to 'gaslight' them into thinking they are wrong.