Fifth Third Bank

I have had extremely bad experience with this colony branch over the years. So i primarily use the carmel branch. The tellers and people have been much nicer than colony. However their personnel has been changing rapidly lately. The person in charge is extremely not customer friendly. Yesterday i stopped by the carmel atm to withdraw $300. 00 cash. The transaction processed but did not give me the cash. I immediately went inside and they gave me $300. 00. I asked if the other $300 atm was off my account. They said no but a man comes to the atm twice a week and i would have to wait until next week to get the $300. Posted back to my account only if the atm showed an excess of $300. This is completely unaccepable in this age of technology. The tellers sent me to the manager in charge who was very "letter of the law" and also told me i would have to wait until they determined if their machine was in balance next week. The implication from this "so called manager" was that i may have taken the money and they would take their time to figure out if they were wrong and then and only when they physically check the machine would i mayby get a credit back into my account. I was upset that she had no sympathy and was so"letter of the law". Apparantly 5/3 teaches their personnel to handle disputes and any request for help this way. If there had been a real manager with customer service skills there, i would not have gotten so upset. Because i was upset the manager said she was going to call the police and picked up the phone to call. I felt like i was the one who had been robbed and i should call the police on them. I left extremely upset. I looked online to get the phone number of someone of authority i could talk to but they guard the numbers like gold. So i had to use the 800 call an idiot number in order to receive more run around. Please consider my numerous bad experiences with this bank before you open an account. If its your money, you want attention.

Had my mortgage through them (not our choice). Paid the mortgage off, called to confirm new address to mail me by escrow check back. Called when no check in 2mos, they had the address wrong but refused to expedite issuing a new check. Stating another 20-30 days. Hijacking the money to earn interest. Who needs 30 days to issue a check?