Fifth Third Bank

National Bank, 53.com

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B+ MyBankTracker
Rating
MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

Fifth Third Bank is a community bank serving individuals, businesses and communities in 10 states, through more than 1,200 full-service locations. The bank has a strong presence in midwestern states like Ohio, Indiana and Illinois, while also providing services along the East Coast in North Carolina, Georgia and Florida.


Like other community banks, Fifth Third Bank is committed to improving lives in their local communities. One of the ways they do that is by offering financial products designed to fit every budget and lifestyle.


Checking customers, for instance, can choose from Essential Checking, which offers unlimited check writing privileges and multiple ways to avoid the low monthly service fee; Enhanced Checking, which is designed for customers who maintain a larger balance in checking and want to enjoy relationship perks, including enhanced CD and loan rates; and Preferred Checking, which is geared exclusively towards customers who keep $100,000 or more combined in their Fifth Third deposit and investment accounts each month.


There are also specialized checking accounts available for high school and college students, members of the military and their families, and banking customers who need a simplified checking account with no credit score requirement. These accounts feature a variety of benefits, such as no monthly maintenance fees, special VA home loan rates for military members and discounted fees on select account services.


Fifth Third Bank is also dedicated to helping customers grow their savings. Goal Setter Savings is a basic savings account, while Relationship Savings offers relationship rates when you have an eligible Fifth Third checking account. There’s also a Relationship Money Market savings option if you’d prefer to have check writing abilities. Additional savings options include 529 accounts and CDs for college savings, traditional CD accounts for short- and long-term savings goals and minor savings accounts for kids under 18.


Fifth Third Bank may be a smaller bank compared to some of the nation’s big banks but it doesn’t skimp on online or mobile banking features. The mobile banking app allows you to do everything you need to manage your money, including making transfers, scheduling bill payments, viewing statements and depositing checks with a snap through mobile deposit.


The bank offers a special program for checking customers who are paying down student loans. Fifth Third Momentum tracks your debit card purchases and rounds up transactions, based on your preferences. You link an eligible student loan servicer account through the Fifth Third Momentum app, then apply the round-ups from your debit card purchases to your loan balance weekly. That’s a nice perk that you won’t typically find at other banks.


Fifth Third Bank has several credit cards to choose from, including the TRIOⓇ cash back rewards card, the Truly SimpleⓇ balance transfer card and the Stand Up to CancerⓇ card, which allows you to support cancer research with your purchases. There’s also a secured card for building or rebuilding credit. To round out the list of banking products available, Fifth Third Bank also offers home loans, personal loans, car loans, insurance and investment services.

Fifth Third Bank Fees

  • National Average
  • Monthly Inactivity $5 $6
  • Non-Sufficient Fund (Overdraft) $25 $30
  • Stop Payment item $33 $27
  • Return Deposit $15 $13
  • Domestic Wire Transfer (Outbound) $25 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2
    $5 for international non-atms
    $1

Locations & Hours

map of local branches and ATMs
Branches
1,173

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By zauberman12 Apr 2, 2018

    Why do business with this bank?

    There are too many choices and too many good deals to bank with Fifth Third. This is a bank that tacks on a "sigh" to everything. Over ten years of dealing with them, I find it extraordinary that customers slog through levels of customer service seen decades ago, to wit: waiting for answers for long periods of time over procedural issues (not loan decisions, etc.), branch personnel not sure of policy or who to ask, conflicting (literally the entire spectrum of the same question), and the obligatory deer-in-the-headlight look for anything beyond making a deposit. This is not the case for many rank-and-file employees, who attempt to handle perfunctory tasks in a friendly and efficient way. This is appreciated, but frankly, expected. These folks are let down by the usual suspect with the large banks, i.e., over-promising and under-delivering on the customer service platitudes. It is true with this institution that when true help is needed, the slogans are just talk. Take your business elsewhere.

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  •  
    Reviewed By ab1234 Feb 20, 2018

    worst bank I've ever dealt with

    I NEVER write reviews on places, because honestly I don't care enough to. So me writing this is saying a lot. I did the momentum program through Fifth Third Bank and it/was the biggest mistake I have made. I saved up $50.00 dollars in the program that was SUPPOSED to go to my student loans. I closed my account in November of 2017 because I got married and was using the bank my husband uses. I called FOUR TIMES to find where that money went, because it never went to my student loans. NO CUSTOMER SERVICE REP, NO SUPERVISOR, NO ONE CAN ASSIST OR GIVE ME AN ANSWER OF WHERE THIS MONEY IS. In one day I have been on the phone for 3 HOURS talking to different people all giving me DIFFERENT ANSWERS. One woman told me she was giving me the number for the Monument program customer representatives (WHY DIDN'T ANYONE GIVE ME THIS RIGHT AWAY) and told me she would transfer me as well... 2 minutes later of being on hold I WENT RIGHT BACK TO HER. There is so much more, and I am currently on hold YET AGAIN, but it is all repetitive. My advice, DROP FIFTH THIRD NOW, DON'T USE THE MOMENTUM PROGRAM AND GO WITH A BANK THAT ACTUALLY KNOWS WHAT THEY ARE DOING. It speaks volumes that Fifth Third Bank has 1 star... FIFTH THIRD SUCKS.

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  •  
    Reviewed By trook33 Feb 12, 2018

    Non customer check cash charge

    Heres my story...I sold a camper to a friend. They wrote a check off of their Fifth third account. I dont bank there so I went to the closest branch 22 miles from my home only to be charged $25.00 to cash THEIR CUSTOMERS CHECK...literally got robbed at their branch by their teller for $25.00. Assistant Manager has attitude to boot. Too bad so sad its our way of recouping fees from non customers...what FEES.??? Total SCAM...Ohio is thinning the herd for sure the branches are closing and disappearing everyday. Worst bank ever.
    @Fifththird

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  •  
    Reviewed By trook33 Feb 12, 2018

    Non customer check cash charge

    Heres my story...I sold a camper to a friend. They wrote a check off of their Fifth third account. I dont bank there so I went to the closest branch 22 miles from my home only to be charged $25.00 to cash THEIR CUSTOMERS CHECK...literally got robbed at their branch by their teller for $25.00. Assistant Manager has attitude to boot. Too bad so sad its our way of recouping fees from non customers...what FEES.??? Total SCAM...Ohio is thinning the herd for sure the branches are closing and disappearing everyday. Worst bank ever.
    @Fifththird

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  •  
    Reviewed By Jedabolin Nov 1, 2017

    Overdraft fees

    The way fifth third does business is ridiculous. I had some checks out and made a deposit. I was short so I knew I would have one overdraft. When I checked my account the next morning there was 2 overdraft fees. I contacted customer service and they proceeded to tell me the overdraft was charged before the deposit was posted. When I questioned that I was told the deposit goes in first. When I questioned why the extra fee, he just said I was over on my account and he can see I was charged correctly. He finally said I needed to go in to my local office. This is an on going problem.

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  •  
    Reviewed By vinhvle Jul 18, 2017

    Balance Transfer Scam

    Fifth Third Bank offered me a balance transfer offer that included a "special" 3% balance transfer fee (many credit card companies offer 0% balance transfer fees) and 0%, 12 month APR. I was given checks to use to take advantage of the balance transfer offer. The checks expired May 25, 2017. I issued a check to another creditor to resolve a balance before the check expiration date. Fifth Third Bank claims the check was processed by the other creditor after May 25, 2017. They did not offer me the balance transfer offer and ultimately charged me their standard 4% balance transfer fee ($180) and standard 19% interest charges on the balance transferred to my account, resulting in $257.99 in interest. I have a credit score of over 750 and could've pay off my entire balance at a slight inconvenience. I wouldn't have taken their offer if the marketing was clear and I knew they would make every attempt to postpone the processing of their balance transfer offer check.

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  •  
    Reviewed By tristesm Sep 22, 2016

    Horrible customer service everytime

    Unauthorized payment transaction was posted on a my statement I called 5/3 right away they wanted to charge me a fee for the a stop payment that I had nothing to do with. The supervisor I spoke to never followed thru the stop payment all he did was post it to the following week. a conference call was made with all parties present both parties agreed to it be a mistake and a stop payment should be done and authorized by the 5/3 supervisor. 5/3 did nothing to protect its own customer, 5/3 is nothing but a joke of a bank. Denied stop payment requests, and overdraft fees. I spoke with someone just about every two days within the past two weeks with no resolution. It was suggested that I close the current and open a new account....same issue. I regret the day I walked into 5/3. Consumer be ware keep your money and savings away from 5/3 bank.

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  •  
    Reviewed By YldCrd Apr 30, 2015

    They find reasons to charge fees

    I have been banking with 5th 3rd for at least 10 years. I have found that they look for methods to accrue fees on your accounts. Today was the latest attempt; I logged into the bank at 1 am and noticed that it showed a positive balance over $300.00, to be safe I moved $630.00 from savings to assure an adequate balance to cover any outstanding charges. I wake up to find they have charge me $148.00 in over draft fees. When I called and questioned this I was informed that it was not relevant that I showed a positive balance when I transferred money, they would take the fees anyway. When I pointed out that I was on disability and a fixed income and I had made the transfer in good faith to avoid possible conflicts, they offered to eliminate 1/2 of the fees. When I questioned further and pointed out the timing, I was informed that it didn't matter. I have determined that the bank cares only for profit and not for the customer, I and will be changing banks as soon as possible.

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  •  
    Reviewed By Stay_Away Dec 27, 2014

    Stay away

    I wish that I could give it a zero star (or better yet a negative start rating).
    Fifth Third online absolutely stinks. I have a car loan with them via the car dealership and would like to log in and see what my payment status and payoff amount are. Guess what... Can't find any way to do so. The only way that I can find is if I have a savings or checking account with them.
    Based on this I have absolutely no interest in opening an account with them.
    Another reason for the poor rating is the statement book is lousy. Each payment sheet has a {"On Time" - Due on or before date} as well as a {"Late" Payment - Pay on or after } date. There's a 2-week delta between the two. One would think that they would be consecutive days. For instance if you didn't pay by the 17th then the late payment would be on the 18th. If there's a two week delta then what if I pay AFTER my "Due" date but before my LATE payment date? Do I pay the increased amount or not?
    There were two times that I missed the "Due" date by a couple of days but made the "Late" date by 12 days. Next thing I know is they're calling me busting my a55 about this.

    Oh yeah, that's right, I said statement book. Hmmm, any other car loan that I've had has had the option of accessing the account online (even if I didn't have another account with them. Imagine that, being able to access a loan online. How pathetic that they do not offer this.

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  •  
    Reviewed By karenkaren Oct 19, 2017

    worst customer service

    I would stay away from banking, getting a mortgage or home equity loan from them. I have a bank account (or had) and have a home equity loan (which I will be refinancing out of).
    Here is my experience: First off my first statement was sent to the wrong address - thank god for the US postal service who know the regular customers. It took me a while to get the correct address changed in the system even though all mortgage docs were correct. Then when I went to the bank to take cash out of my home equity loan for some home improvements the teller told me i could not take out cash!! What! so I had to go to the bank where all of my money actually is and get cash - not sure why I needed a home equity loan then?? I then proceeded to set up a direct payment with an account I had opened at Fifth Third for this purpose and a few months later I get a notice of a late pay!! How can that be when I have more then enough money in the account and a direct withdraw set up.. I guess the banker put a fixed amount monthly so when my adjustable payment was due it did not cover the full amount. WHo or why would someone set up a direct withdraw on a fixed amount knowing their payments can change monthly?? So I go to the bank to get it fixed and literally sat with the banker for 20 minutes because he could not even get through to someone in his own office! He told me to come back later while he worked on it. I went back later that day and he really was unable to get anything done (he was very nice and I know he tried to be helpful but was unable to be) So I made my HE loan payment with him and closed out my accounts and stopped auto pay . Then I had to call in and try to get this taken care of. They even tried to charge me a late fee. Finally I got on the phone after being disconnected 6 times I was able to speak to someone. It turns out the payment I was told to make at the bank was incorrect!! SO now I am still short (off by $7.00) so I have to go back to the bank and pay the difference so it does not get reported on my credit report (hopefully it wont!!) and the person on the phone had to cancel the Direct withdraw, you would have thought the banker would have done that for me as I told him I was going to cancel this and he helped me close my accounts. Wow does anyone know what they are doing there?? Very poor customer service and way to many issues to trust them with my money!!! Stay away

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  •  
    Reviewed By bhamill12 May 19, 2017

    Negligent

    This bank purchased my mortgage from another institution over a month ago and is yet to produce a statement. I have already paid a payment and have requested a statement several times. Now they ignore my inquiries. They told me today that they haven't yet received the loan information from my previous lender yet they are receiving payments from me... Seems wrong.. very odd outfit. Wish my mortgage was not sold to them. They are irresponsible.

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  •  
    Reviewed By belowme29 Nov 13, 2016

    Wish I could give them 0 stars

    This bank will pull the wool over your eyes quickly. I paid for a locked in drop in my interest rate, on my second mortgage, and that was good for about 6 months, and then the rate went up. With many attempts in person as well as calling their help(less) desk to get some answers - the same song and dance was given - I was late on a payment. However, looking at the account information that they provided - there is NO LATE PAYMENTS. Showing this to them, they can look at their computer screen, again they say that a late payment happened.

    I gave up, moved this second mortgage to Chase - and guess what - these people treat me like a client that is giving them money because I have a loan with them.

    STAY AWAY FROM 5/3 - unless you like to deal with pain on a daily basis.

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  •  
    Reviewed By karenkaren Oct 19, 2017

    worst customer service

    I would stay away from banking, getting a mortgage or home equity loan from them. I have a bank account (or had) and have a home equity loan (which I will be refinancing out of).
    Here is my experience: First off my first statement was sent to the wrong address - thank god for the US postal service who know the regular customers. It took me a while to get the correct address changed in the system even though all mortgage docs were correct. Then when I went to the bank to take cash out of my home equity loan for some home improvements the teller told me i could not take out cash!! What! so I had to go to the bank where all of my money actually is and get cash - not sure why I needed a home equity loan then?? I then proceeded to set up a direct payment with an account I had opened at Fifth Third for this purpose and a few months later I get a notice of a late pay!! How can that be when I have more then enough money in the account and a direct withdraw set up.. I guess the banker put a fixed amount monthly so when my adjustable payment was due it did not cover the full amount. WHo or why would someone set up a direct withdraw on a fixed amount knowing their payments can change monthly?? So I go to the bank to get it fixed and literally sat with the banker for 20 minutes because he could not even get through to someone in his own office! He told me to come back later while he worked on it. I went back later that day and he really was unable to get anything done (he was very nice and I know he tried to be helpful but was unable to be) So I made my HE loan payment with him and closed out my accounts and stopped auto pay . Then I had to call in and try to get this taken care of. They even tried to charge me a late fee. Finally I got on the phone after being disconnected 6 times I was able to speak to someone. It turns out the payment I was told to make at the bank was incorrect!! SO now I am still short (off by $7.00) so I have to go back to the bank and pay the difference so it does not get reported on my credit report (hopefully it wont!!) and the person on the phone had to cancel the Direct withdraw, you would have thought the banker would have done that for me as I told him I was going to cancel this and he helped me close my accounts. Wow does anyone know what they are doing there?? Very poor customer service and way to many issues to trust them with my money!!! Stay away

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  •  
    Reviewed By Ada1264 Aug 31, 2017

    Very bad costumer service

    On this month somebody hacked my debit card twice, I received the alert from the bank but even do they charge me $ 100.00 later on they said I have to open a dispute and gave me a phone number, today I called and try to find out the best way to use my debit card, they told me first thing you have to do in the morning you have to review your bank account, do not use your debit card, only your Credit card (she said they had a lots of problems with this issues) I let her know that I tough after the banks begun use the cards with chip they will go to resolve those problems but no, the hacker are smarter than the bank specialist. To make this review short after I ask to the lady to give me an advice how I can solve this problem she hang out the phone. Now we going to looking for another bank to change our accounts with better services.

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  •  
    Reviewed By Ghermanns Jul 18, 2017

    Don't expect fast service

    I saw a faulty charge on my credit card, and have been away from my home address doing 3 months of work. 5/3 wouldn't send a new credit card directly to the address I needed it at, so it had to be mailed to my home address and then my mom would forward it to me. Fast forward a month later and two replacement cards that never arrived, and I've been doing work in Alaska with no credit card for 45 days. All because someone at 5/3 doesn't know how to us USPS correctly. Oh and I still don't have that replacement credit card.

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  •  
    Reviewed By Pack1987 May 21, 2016

    Useless

    This entire bank branch is one of least helpful collections of people I have ever had to work with in a "professional" organization. They say one thing and then 5 minutes later will say something totally different. Their "banker" barely speaks English and has a difficult time performing simple tasks. Their "head teller" wasn't any better and I have seen no other signs of leadership whatsoever. I have had a fifth third (previously Old Kent) account for over 28 years and have only remained loyal due to a grandparent who previously was on the board but as years have passed I have been repeatedly disappointed by this organization and their lack of knowledge, ease, and satisfaction as a business. Will definitely be taking mine and my family's business elsewhere.

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  •  
    Reviewed By lesinnash Dec 1, 2015

    They aren't Honoring Deposits

    I made a deposit yesterday which posted yesterday and they did not honor the full deposit first before the debits were made, and charged me an overdraft fee today. I called to tell them that they have always honored the deposits first before the debits, especially when I have deposited before 12 pm and they tried to tell me that they didn't, only $100 of the deposit. Obviously I have never had this problem before- I've always had all of my debits covered the same day when I have deposited before 8 pm - way before the banks were closed. They are obviously stealing people's money for no reason and I am switching banks for this reason. They will not be around much longer with this treatment of their customers trying to 'gaslight' them into thinking they are wrong.

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  •  
    Reviewed By umpqua5 Sep 8, 2015

    No accountability

    Had my mortgage through them (not our choice). Paid the mortgage off, called to confirm new address to mail me by escrow check back. Called when no check in 2mos, they had the address wrong but refused to expedite issuing a new check. Stating another 20-30 days. Hijacking the money to earn interest. Who needs 30 days to issue a check?

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