Frost Bank Locations in Your Area

Check card ordering delayed for what? Checks ordered in person, sent to previous address and in limbo after 6 mo. Who takes blank temporary checks and where were the fraud concern then? Bank unreasonable and controlling of my money. Bank forcing customers through an unreasonable two step verification. So you know account ending in xxxx and what it was for 8 years ago? Promised acct. would remain my decision to freeze acct.when fraud suspected as promised by 2 phone reps and 2 managers and that was a lie leaving my daughter and I stranded in another state until I called in to retell the same story. Yes I got mad and angry because my kid started crying because I couldn't get access to my funds. "Poor manger" having to spend time with me on the phone, one call after a year of banking. No follow through by branch manager bc she denied what she stated. Then after agreement, when I called next day, when it was "imperative" for me to cancel the card, acct. left open. Apparently it must not have been much of an emergency, and when I got upset out of sheer frustration and stress, get told that I have 30 days to close my account and as a courtesy give 30 days rather than an immediate closing knowing I have outstanding checks. So I get screwed out of my check order money. Why wasn't she as concerned the following day after what the stress and lies caused by them?? (driving two wasted hours to purchase a lift ticket to ski bc the bank freezing my card for 'fraud". Irregardless if fraud was detected no one but me wasted time , gas, and money bc of their forced decisions. Since when do I have to beg for a say so with my own money??Trying to work with bank, promised help, and then being denied help. False promises. No recourse for their misleading and lying info. Then told me that I get to leave the bank and they close out my account regardless of my choice. Nice to know they can kick you out for NO REASON other then they despise you. The bank claims to be progressive, but actually backwards. Intentionally locking my account. Promised atm fees returned when I pulled funds in the State of Colorado only due to heavy travel there and then told again, it will be done as a mere courtesy. You are right, I picked the wrong bank, but leaving is my decision. I am always the bad person because I refuse to accept poor customer service and advocate for myself.

I've been a customer for years. If you only need checking, this is the bank for you. With a credit score 730, I was unable to obtain a line of credit (checking supplement) or a auto loan.

In my four years, I've never experienced an overdraft or any negative marks prior.

The lending is incredibly strict. Why should I use one bank for loans and another for checking? Frost is making it incredible hard to do business with.

Their response: Our online banking now lets you link your outside Frost account. Too little, too late.