HSBC Bank

National Bank, us.hsbc.com

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MyBankTracker rating based on the following criteria that includes customer reviews, financial health, bank fees and other key factors compared to the other banks.
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About the Bank

HSBC is a multinational bank headquartered in London and it’s one of the largest banks in the world by assets. In the U.S., HSBC offers personal, business and corporate banking services with branches in California, Connecticut, Delaware, Washington D.C., Florida, Maryland, New Jersey, New York, Pennsylvania, Virginia and Washington. If you don’t live in one of those states, you can still apply for HSBC banking products online. Those products include:



  • Checking and savings accounts

  • Certificates of deposit

  • HSBC credit cards

  • Mortgage loans

  • Lines of credit


HSBC offers four checking account options. Basic Banking is designed for people who don’t write checks that often and want a low monthly maintenance fee with no minimum balance requirement. Choice Checking combines value and convenience with all the features you’d expect in a checking account and a monthly maintenance fee that’s easily avoidable if you maintain direct deposit or meet minimum balance requirements.


HSBC Advance Checking and Premier Checking are designed for people who maintain a higher minimum balance in checking and need products or services they can access globally. The monthly fees are higher for these accounts but you get more in the way of features. Premier Checking, for example, comes with access to professional banking support from an HSBC Relationship Manager.


What’s appealing about HSBC’s checking accounts are the incentives the bank offers to get you to open an account. HSBC routinely offers welcome deposits for new account owners who qualify. Depending on which account you open and how much you initially deposit, the bonus deposit can easily be worth several hundred dollars. That’s essentially free money you’re getting just for banking with HSBC. (Although those deposits are subject to tax.)


You’ve got three ways to save with HSBC. Everyday Savings is a traditional savings account that earns on interest on deposits. There’s a low monthly maintenance fee but you can get around it by meeting the minimum balance requirement. The Advance and Premier savings accounts offer higher interest rates for savers so you can grow your money faster. The rates for these accounts are tiered so the more you save, the more interest you can earn.


Rates are also tiered for HSBC CDs. Online CD accounts can be opened in six, 12 or 24 month terms. The minimum deposit for a CD account is $1,000; the minimum deposit for savings accounts, on the other hand, is just $1.


HSBC offers several credit card options, including a balance transfer card, cash back rewards cards and cards for earning travel rewards. The HSBC Premier World Elite Mastercard® credit card, for example, comes with a generous introductory rewards bonus for qualifying new account members, great ongoing travel rewards and money-saving extras like complimentary lounge access to 850+ airport lounges worldwide.


All HSBC credit cards and debit cards can be managed through mobile and online banking. You can also complete mobile check deposits, make transfers and pay bills through the mobile app. As an added security feature, HSBC offers Touch ID for Apple iPhone 5 and above users to keep your information safe.

HSBC Bank Fees

  • National Average
  • Monthly Inactivity N/A $6
  • Non-Sufficient Fund (Overdraft) $35 $30
  • Stop Payment item $30 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $35 $22
  • Domestic Wire Transfer (Inbound) $15 $10
  • Non-Bank ATM $2.50 $1

Locations & Hours

map of local branches and ATMs
Branches
230

We found bank branches & ATMs within miles of .

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Latest Customer Reviews

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  •  
    Reviewed By hamish Apr 15, 2018

    Really awful service -- really really awful

    Unbelievably bad service. I have been a premier banking client at HSBC for many years. In the early going the service was OK. Then they started taking me for granted, not letting me know when my contact person with the bank had been moved. So that whenever I needed any help, it would take a couple of weeks to find out who I'd been reassigned to -- exacerbating any quick resolution of the issue. Then in recent years they started charging for services that had previously been included, but the first I'd know about the change was when the charge appeared on my statement. Finally, after endless unreturned calls and emails and run arounds with the bank's call centres, I've switched to another bank. It was a hassle to change all my banking arrangements, but my only regret is not doing it sooner. Have been with the new bank for some time now and I am consistently finding their service to be vastly better -- the comparison with HSBC is like 'night and day'. Advice for others: if you are thinking of banking with HSBC, don't; and if you are thinking of switching from HSBC pull the trigger quickly, you won't regret it.

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  •  
    Reviewed By Frankw Oct 23, 2017

    You will lost a lot of money for the bank fee, very expensive,

    You will lost a lot of money for the bank fee, very expensive, don't open account with this HSBC, for the business account if you don't have 15000 USA Dollars in the bank, the bank will take 30 usa dollars by monthly fee, to close the account, you must pay 80 usa dollars, to return a wire, they charge 50 usa dollars and more, everything need pay, this is the most expensive bank in my life.

    Open my account just for 6 years with around 4200 usa dollars only for the bank fee.

    Poor bank, never open account again in the future.

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  •  
    Reviewed By waseeq Oct 10, 2017

    Credit Card offer

    Horrible offers what they have promised did not obey within time frame. I have open credit card account with them 4 months ago, according to the terms and condition after 90 days or 3 statements they will give me credit but after 100 days I call the Manager of the Bank who open my account and keep saying that this will be in your account soon. Today he says he can not help and ask me to call customer services.

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  •  
    Reviewed By Chewn Jun 19, 2017

    Utter crap.

    - One month to reply to anything online, including replies to the same issue. (by the time that reply comes, you've dealt with the problem already or completely forgotten what it was about)
    - customer service is painfully reliant on exactly how much money you have in the bank, even with a difference of about $10,000, not a different class like Premiere. This has happened more than 5 times, to be consistent.
    - 30 business days foreign check holding policy (I hear due to past caught red-handed money laundering practices, another reason not to use them)
    - In Canada, you can't deposit any checks online. (don't know any other big bank here who doesn't by now...)
    - Minimum balance for a basic chequing account $5000.
    - will create issues out of thin air (interest was deducted from my account with money in it and no minimum balance), I think they're trying to chase me off since I'm clearly trying to move to another bank? At least let me transition smoothly...
    - Takes a week to update online balance at times, which may mess up your calculations in moving money between accounts -> leading to them service charging you for any errors.

    Conclusion: Don't use them. Waste of time, money and energy. Supposedly they're still alive because of rich elder clients overseas with no knowledge of how crappy they are. Unfortunately they'll survive and screw people for a good few years before bankrupting and maybe desperately a bit more before they die.

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  •  
    Reviewed By miss_missy Jun 19, 2017

    Run away

    The customer service is awful. Long wait times, poor communication and lots of run around in trying to get to the bottom of any issues characterize banking with HSBC. And there will be a lot of issues. There seems to be a lot of security problems. However, you will not likely be alerted to these until you are declined at the check out counter. And have I mentioned the long wait times? Ugh.

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  •  
    Reviewed By Janeo Jun 5, 2017

    So Disgusted

    I'm so disgusted. On May 10th my Aunt and I sat in the lobby of HSBC - 89th Street branch for over 2 hours adding me to her account so I may pay her bills. It is one month later and I still don't have the new checks or an ATM card that we ordered. Then to make matters worse, you cannot call the branch directly, you need to call the 1800 number and explain to India what happened, when, all over again to hear that they have to call the branch to verify me! What happened during the 2 hours of my becoming a Joint Account Holder and getting the ATM card and new checks mailed so I can pay her bills? So after another 60 minutes of verifying and being put on hold, I'm writing this while on hold again to order the checks, because as you guessed, they weren't ordered while I sat TWO hours in the bank.........My next step is to move my Aunts accounts down the street to a real bank pronto.........

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  •  
    Reviewed By doesitmatter Mar 29, 2016

    Horrible Bank to do business with

    Had a savings account with this bank and even though I never touched my account they decided to "write off" my account. No notice and no attempt to contact. I only found out when I decided to call and get a replacement ATM card. Horrible way to do business and I will never recommend them to anyone!

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  •  
    Reviewed By gemski Dec 15, 2015

    Atrocious online experience

    After being a happy customer for many years in the UK, I decided to open a US account when I relocated to the US. Bad decision.

    Something is seriously wrong with their back end systems - it took over 6 weeks for the cards to be delivered and they were initially delivered to the wrong addresses. Thank goodness for the halifax clarity card - if it weren't for that we'd have been facing huge fees for using our UK cards in the US.

    Its a totally different online experience - nothing is automated, you have to wait 10 days for an address to be changed, days for payments to be made, etc. The interface is really confusing and looks really old and clunky.

    Their bank charges are high - $11 for bank to bank transfers, presumably on top of whatever they cream off the conversion (that's easy to solve - just use TransferWise - but still annoying).

    The link to the UK accounts is disappointing - still charge you lots to move money, you can see the US and UK balances side by side but that's about it. Not worth it for the hassle.

    We went with them so we could transfer our UK HSBC credit history over but they said they didn't need to do that, so we're left feeling as though we got a lower limit on our credit card as a result.

    On the plus side, the person we have been dealing with in the US branch is absolutely lovely, very helpful and gets things done (shame it goes wrong when it leaves her hands!). Its the only saving grace. Opening the account in the branch was also very easy. Shame its been downhill since then!

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  •  
    Reviewed By Whitby2014 Sep 3, 2014

    Stay away - incompetent

    Several years ago I opened an online savings account with HSBC because of a highly competitive interest rate. Of course, the rate disappeared within a year (as another reviewer notes). I kept the account, but finally decided to close it when HSBC put in a new security system involving the following (and I kid you not!): (1) a security code or password (can't remember the name); (2) a memorable answer; (3) a security device (one could purchase it or use one's cell phone); (4) a security code that the security device would generate each time one wanted to access one's account; (5) a password for the security device; (6) at least two security questions. After an hour spent on the phone with an HSBC representative trying to access my accounts, I finally just gave up and closed the account. At that time I expressed concern about automatic withdrawals made to HSBC from one of my other credit union accounts; I was assured that they would stop automatically. After receiving emails notifying me that the withdrawals would occur again in three business days, I called HSBC and was again assured that the withdrawals would stop. Of course, they didn't - HSBC withdrew money from my bank account some two weeks after I had closed the account. Then a representative told me that it was my credit union's responsibility now to stop the automatic payments to HSBC. My credit union was immediately helpful - unlike the less-than-incompetent HSBC!

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  •  
    Reviewed By Annie M. Apr 6, 2013

    Horrble. No Customer Service At All!

    Allll hsbc branches are slow. It seems they are all stupid. Lines are at least a 30 minute wait. I have mortgage, cd, savings, checkings with them. Website sucks. Very inconvenient to pay bills, the way their format is. They dont allow you to make partial mortgage bills. I tried to pay some early and the other half later, but they dont allow you. Then i paid my mortgage, and the money sat there and then they say oh i didnt pay and chrage me fee. All the representatives on the phones give diff answers. No one seems to know what the hell they are doing. I have so so much to complain and say about them. So glad to rid my accounts with them. Too bad i have to keep my mortgage with them.... Never in my life have i seen a worst company. I thought conedison was bad... But they are just as bad.

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  •  
    Reviewed By kmc Oct 18, 2016

    HSBC USA has got to be the joke of the HSBC global community!

    I am a premier member of HSBC and have accounts with them in several countries. HSBC USA has got to be the worst of all the HSBC banks that I have worked with globally. I find their product offerings quite uncompetitive, their staff generally incompetent, and if you ever have to call into their online/internet banking, I am so sorry to you. Their processes are bureaucratic, tedious and does not add value in terms of security, or cost effectiveness (on the contrary). Try getting a mortgage from them - it's like they are so afraid of giving one to you, but yet, want to sell you one! A thousand boxes to check through, but at the end of the day, no new information obtained! Try talking to them about investments - all they have are standard mutual funds with high overheads that do not perform well. As for their market research, subjective, but I am not sure I would put a lot of weight on them.

    Incompetence is bad enough but recently my credit and debit cards were frauded, and instead of helping their customer, they decided for some strange reason to drag their feet on resolving the case. Multiple conversations with them led nowhere with rude and incompetent Fraud staff. At one point, they were implying I frauded my own cards, despite multiple police reports provided to them!

    The only thing that got them to work on the case was an escalation to the Consumer Financial Protection Bureau, and bringing to their attention that they are not in compliance with the EFT Act, section 205. Only by involving the CFPB (the bureau responsible for overseeing the compliance to the Dodd-Frank Act, of which the EFTA is part of), would they behave. This is very poor manner for a consumer bank to behave, and is indicative of and sadly, typical of, how HSBC USA behaves.

    In reviewing the comments here on the board, it looks like very few customers come here to praise them - I am certainly not (although to be fair, I am still a fan of their overseas branches). That HSBC USA is poorly run I guess is an agreed upon statement here, pretty much. The key takeaway though, for my rant here, is, if you are stuck at some point with them, and the personnel are being ridiculous, find the appropriate agency to escalate the issue to. I am almost sure they are not in compliance with something, (due to incompetence or otherwise) and the only way for them to toe the line and work with us poor consumers is to have the relevant agency sit on them a bit.

    Unfortunate, but time for HSBC USA to wake up. Best of luck for those that are still slogging through working with HSBC USA!

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  •  
    Reviewed By RippedCustomer Apr 23, 2016

    STAY AWAY from HSBC. Worst bank ever.

    I totally agree with Zenith. I am a premier account customer in US. HSBC hard sell their mortgage service and once we started the refinance process, our nightmare starts. We sent the information again and again. Six months still not closing the loan. They charged extremely high on all services( e.g. 900 for an appraisal report). We request to cancel the loan process since I don’t see the light of the tunnel. Then, they will charge us the processing fee with $1300+. We made complaint but never heard a word. HSBC is a leading failing bank. Underwriters have no sense and pissed off customers. Those who called premier relationship managers just like typical no heart salesperson, trying to sell the low quality services and then walk away from you. Poor servicing standards and no customer satisfactions control.

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  •  
    Reviewed By chhabra_ravi Feb 19, 2016

    HSBC worst bank ever- Mortgage , International banking

    worst customer service - worst English accent hard to understand and always that is the case , and above in last call customer service representative sitting with cold and coughs .
    Long waits for answering. Customer service are unable to resolve.
    HSBC India branch (Chandigarh) is worst , Bank representative and not trained and have no clue of basic banking.
    Stuck with mortgage service in US will change as soon as I can.

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  •  
    Reviewed By waseeq Oct 10, 2017

    Credit Card offer

    Horrible offers what they have promised did not obey within time frame. I have open credit card account with them 4 months ago, according to the terms and condition after 90 days or 3 statements they will give me credit but after 100 days I call the Manager of the Bank who open my account and keep saying that this will be in your account soon. Today he says he can not help and ask me to call customer services.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By kmc Oct 18, 2016

    HSBC USA has got to be the joke of the HSBC global community!

    I am a premier member of HSBC and have accounts with them in several countries. HSBC USA has got to be the worst of all the HSBC banks that I have worked with globally. I find their product offerings quite uncompetitive, their staff generally incompetent, and if you ever have to call into their online/internet banking, I am so sorry to you. Their processes are bureaucratic, tedious and does not add value in terms of security, or cost effectiveness (on the contrary). Try getting a mortgage from them - it's like they are so afraid of giving one to you, but yet, want to sell you one! A thousand boxes to check through, but at the end of the day, no new information obtained! Try talking to them about investments - all they have are standard mutual funds with high overheads that do not perform well. As for their market research, subjective, but I am not sure I would put a lot of weight on them.

    Incompetence is bad enough but recently my credit and debit cards were frauded, and instead of helping their customer, they decided for some strange reason to drag their feet on resolving the case. Multiple conversations with them led nowhere with rude and incompetent Fraud staff. At one point, they were implying I frauded my own cards, despite multiple police reports provided to them!

    The only thing that got them to work on the case was an escalation to the Consumer Financial Protection Bureau, and bringing to their attention that they are not in compliance with the EFT Act, section 205. Only by involving the CFPB (the bureau responsible for overseeing the compliance to the Dodd-Frank Act, of which the EFTA is part of), would they behave. This is very poor manner for a consumer bank to behave, and is indicative of and sadly, typical of, how HSBC USA behaves.

    In reviewing the comments here on the board, it looks like very few customers come here to praise them - I am certainly not (although to be fair, I am still a fan of their overseas branches). That HSBC USA is poorly run I guess is an agreed upon statement here, pretty much. The key takeaway though, for my rant here, is, if you are stuck at some point with them, and the personnel are being ridiculous, find the appropriate agency to escalate the issue to. I am almost sure they are not in compliance with something, (due to incompetence or otherwise) and the only way for them to toe the line and work with us poor consumers is to have the relevant agency sit on them a bit.

    Unfortunate, but time for HSBC USA to wake up. Best of luck for those that are still slogging through working with HSBC USA!

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  •  
    Reviewed By hwy1378 Jul 18, 2016

    The worst

    OMG !! This bank is the worst!!! Be prepared when you call to be sent to a customer service center where you can barely understand their English.. And they don't have a clue what their doing..Their debt cards get hacked all the time. Their internet backing is the worst.

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  •  
    Reviewed By Zenith012 Dec 31, 2015

    Awful

    I am a premiere banking customer, and have everything with HSBC - but 99 pct of my retirement accounts.

    Generally I have little interaction, aside from online basic transactions.

    Here is a summary of my experiences aside from deposit/withdrawals.

    Mortgage refinance : 1 out of 10. This was the most ludicrous, painful, expensive process of my life. HSBC is deceitful, incompetent, and unremorrseful. It gets a 1 because in the end it happened. I could write a book on the circus.
    Setting up online wire : 0 out of 10. Still not done. Security tokens, visiting branches. Forget it.
    Having 1,700 dispersed from and education IRA. : so far 0 out of 10. 4 branch visits, 3 phone calls. In a branch now - clueless.

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  •  
    Reviewed By doesitmatter Mar 29, 2016

    Horrible Bank to do business with

    Had a savings account with this bank and even though I never touched my account they decided to "write off" my account. No notice and no attempt to contact. I only found out when I decided to call and get a replacement ATM card. Horrible way to do business and I will never recommend them to anyone!

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  •  
    Reviewed By chhabra_ravi Feb 19, 2016

    HSBC worst bank ever- Mortgage , International banking

    worst customer service - worst English accent hard to understand and always that is the case , and above in last call customer service representative sitting with cold and coughs .
    Long waits for answering. Customer service are unable to resolve.
    HSBC India branch (Chandigarh) is worst , Bank representative and not trained and have no clue of basic banking.
    Stuck with mortgage service in US will change as soon as I can.

    Continue reading...
    Thank you for your feedback Is this review helpful?