Most Popular Accounts
About the Bank
If you prefer a regional bank to a big bank, Key Bank may be what you’re looking for. Headquartered in Cleveland, Ohio, Key Bank has more than 1,200 branches and more than 1,500 ATMs in 15 states across the Northeast, Midwest and West Coast. By assets, it’s one of the largest financial institutions in the U.S.
Key Bank has all the banking products and services you need to manage every aspect of your financial life. There are no less than six checking account options, ranging from a student checking account to Privilege Select Checking, which is an interest-bearing account that features unlimited foreign ATM surcharge refunds.
All of Key Bank’s checking accounts come with the option to enroll in Relationship Rewards. If you have a Key Bank debit card and a Key2More rewards credit card, you can earn points through everyday banking activities, such as paying bills, making ATM or mobile deposits or shopping at your favorite retailers. The Relationship Rewards program does carry an annual fee, although there’s no fee for Key Privilege and Privilege Select Checking customers.
This fee is assessed in addition to any monthly maintenance fee your account charges. The only account that doesn’t have a monthly maintenance fee is the KeyBank Hassle-Free Account. This account, however, doesn’t offer paper checks; it’s geared towards debit and online banking users. You also don’t have access to relationship benefits that some other accounts include, such as preferred rates for CDs and interest rate discounts on loans and lines of credit.
Key Bank also offers a variety of savings account options, including the Key Active Saver account for people who want a basic savings vehicle; Key Silver Money Market Savings, which offers higher rates for savers who maintain a minimum balance of $5,000; and Key Gold Money Market Savings, which reserves the highest rates for those with savings of $25,000 or more. A separate account is also available for kids under 18 who want to start the savings habit early. Like their checking accounts, these accounts also have a monthly fee, with the exception of the KEY4KIDS Savings account.
You can also save with Key Bank in a CD account. Short-term CDs are available if you want to save with a maturity term of seven days to six months. Tiered CD accounts offer tiered interest rates, based on what you save, with terms starting at six months. Jumbo CDs are an option if you’re a super saver who’s looking for a higher interest rate. These accounts require a $100,000 minimum deposit. All of Key Bank’s CD accounts are eligible to earn Relationship Rewards points when you open one.
You’ve got two credit card options to choose from, both of which feature a low introductory APR for balance transfers. If you want rewards, the Key2More Rewards card is the way to go. This card offers 5X points per $1 on eligible purchases for Key Bank Relationship Rewards customers, plus monthly rewards bonuses and a generous introductory points bonus. All of your Key Bank accounts can easily be managed through online and mobile banking.
- National Average
- Monthly Inactivity N/A $6
- Non-Sufficient Fund (Overdraft) $34 $30
- Stop Payment item $34 $27
- Return Deposit $10 $13
- Domestic Wire Transfer (Outbound) $25 $22
- Domestic Wire Transfer (Inbound) $10 $10
- Non-Bank ATM $2.5 $1.0
Locations & Hours
Locations & Hours
We found bank branches & ATMs within miles of .View Locations & Hours
Latest Customer Reviews
Reviewed By JoshuaGimmick Nov 28, 2017
Went to get a replacement card for a joint account. I clarified which account multiple times. When I left and used my card for my own separate personal account it was no good. They had deleted my account. An account that I had told them not to touch and to keep active. They could not fix there error and now I have to wait a week for a new card which I need to use daily. Wish there was a zero stars option. Avoid this branch at all costs!!!Thank you for your feedback Is this review helpful?
Reviewed By KeyCustomernomore Oct 27, 2017
Customer Service Stress is what you get at KEY BANK
Had and issue with my account and I ended up freezing my account over the phone till it was resolve. I was referred to my local branch. Went to the branch to discuss and ask that the account be unfrozen only to be told they couldn't unfreeze it and would have to work on it with their backroom contacts. A week went by and no follow up. Called customer service again and they referred me back to the branch. Spoke to Branch Manager and she said she'll get it fixed and call me back. Next morning I had to call her again as she didn't call me back as promised. She fixed the problem over the phone. I took 2 hrs PL time from work and went to the branch and closed the account and moved my money to Liberty Bank Middletown CT. So much easier to deal with. DO NOT DO BUSINESS WITH KEY BANK... the customer service is deplorable.
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Reviewed By Chapmanhurley24 Sep 25, 2017
Annoyed with getting the run around
I have spend the last couple weeks on the phone with KeyBank on 2 different issues and get nothing but the run around. I have never had such a bad experience with a bank till them. Looking to switch to a different bank. I've had enough:Thank you for your feedback Is this review helpful?