B+ MyBankTracker Rating

NBT Bank Locations in Your Area

NBT Bank has 156 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about NBT Bank

NBT Bank was established March 1856. That's more than 150 years ago! It holds assets of 8.87 billion US dollars. That makes it a regional bank that most likely covers their local population well. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

Looking for an alternative to NBT Bank?

If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

NBT Bank Branches Customer Reviews

(17 Reviews)
2 out of 5 stars
See all 17 customer reviews
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    H
    Reviewed By H10025 Feb 24, 2017

    Web Site is AWFUL

    Their site is extremely hard to navigate and their "password reset" for their personal loans does not work. I reset my password, got a new one from the email they sent me, put it on, did not work. Repeated this process three times and now I am locked out. How can you get a password from them and it not work??? Also, their customer service is a joke. Not friendly when I called. I wish I did not have to use them but that's what I got when I had to finance my oral surgery.

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    A
    Reviewed By al_syracuse Feb 2, 2017

    They don't seem to care about customers

    I have been a customer for more than a decade. Yet, when I go to the Baldwinsville branch, I can't seem to get an answer to a simple question. Tellers are not trained properly. I asked that they have the asst. manager call me and I left my name and phone number. That was four days ago, and I never received a call. This, added to the fact that their statements are pretty useless and do not provide the information necessary to do a reconciliation, tells me that they couldn't care less about their customers.

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    A
    Reviewed By atClearing Jan 4, 2017

    Welcoming Friendly Pleasant

    1st -- entering the Afton branch always finds it spotless! That's welcoming!
    2nd-- I'm always greeted with a smile in the welcome to step up to the window. That's setting a very pleasant environment.
    3rd -- thanking me for my business tops my transaction time with them - - - tells me they wanted me to be there and are glad I was!

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