Popular Community Bank

National Bank, popularcommunitybank.com

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About the Bank

Popular Community Bank is a full-service financial institution that serves customers in the United States, Puerto Rico, the Caribbean and Latin America.


In the U.S., the bank currently operates 50 branches in Florida, New Jersey and New York.


As a community bank, its reach is somewhat smaller compared to its larger competitors but Popular strives to provide the best products and services to its customers.


Personal banking options include checking and savings accounts, loans, insurance, investing and credit cards. A similar range of products is available for business banking customers.


Popular Community Bank offers four checking accounts designed to match the level of convenience you need, including a student checking option.


Popular Basic Checking is a no-frills account with a low minimum opening deposit and low monthly maintenance fee.


Popular Everyday Checking has the same low opening deposit but the monthly maintenance fee is slightly higher. This account is designed for banking customers who maintain an average monthly balance of $1,000 or more or have recurring direct deposits.


Popular Prestige Checking is an interest-bearing account that's eligible for enrollment in the Popular Rewards program.


This program features three tiers of benefits, based on your combined balances across all Popular bank accounts. Benefits increase as you move up the tiers and they take the form of fee rebates.


At the Gold level, for instance, members enjoy unlimited rebates of non-Popular Community Bank domestic ATM fees, up to $15 in rebates of foreign ATM surcharges, free incoming wire transfers and two free domestic outgoing wire transfers per month.


Being a Popular Rewards customer also allows you to enjoy a waiver of monthly maintenance fees on Popular savings products.


You can open a savings account with as little as $25 while you'll need $1,000 to open a CD and $500 for an Individual Retirement Account.


If you have $10,000 to save and you want to earn a higher rate on your balance, you may prefer an Optimum Money Market account.


These accounts offer competitive rates, check-writing services and access to 55,000+ Allpoint ATMs in case you need to make a quick withdrawal.


If you need a credit card, Popular Community Bank has two cash back options and one card that features a low introductory APR on purchases.


Both of the cash back cards charge an annual fee so take time to compare the fee to amount of rewards you could earn by making purchases first.


Home loans, home equity loans and personal loans are also available if you need a different way to borrow.


Popular Community Bank offers online banking services and a mobile banking app.


A couple of the most unique features include being able to send and receive money through People Pay and cardless ATM withdrawals. You simply log in to the app and scan the QR code on the ATM screen to securely withdraw cash.


Other online and mobile banking functions include bill pay, funds transfers and mobile check deposits, with same-day deposits allowed until 8 p.m. EST.

Popular Community Bank Fees

  • National Average
  • Monthly Inactivity $3 $6
  • Non-Sufficient Fund (Overdraft) $30 $30
  • Stop Payment item $30 $27
  • Return Deposit $10 $13
  • Domestic Wire Transfer (Outbound) $30 $22
  • Domestic Wire Transfer (Inbound) $0 $10
  • Non-Bank ATM $2 $1

Locations & Hours

map of local branches and ATMs
Branches
53

We found bank branches & ATMs within miles of .

View Locations & Hours

Latest Customer Reviews

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  •  
    Reviewed By suzus Jul 2, 2017

    Transition from Merchants to Community Bank

    Online banking was to be disrupted for a few hours which essentially the whole weekend plus. By the middle of the week, I was still unable to sign in for online banking. Contacting the tech support system was over an hour on one day, and three hours the next day.

    On the 30th I tried bill paying again....the site kept bumping me out, not for a timed out, just out. I called for assistance...whereupon, the insinuation was that it was probably my browser (Google/Chrome) or a time situation....eventually I was asked "how she could help me"....In reality, if I knew that I could have saved myself a rather large chunk of time. I also feel that when a customer is having difficulty, the very last thing she should be told is "Well, we have a lot of customers that like us.

    I also find it interesting, that while checking the possibility of changing banks...two officers knew immediately which bank I was coming from.

    With a tad more honesty with the reality of the poor transfer....or even more personal empathy and professional expertise with the customer.....Sad and inexcusable! As a loyal customer of Merchants dealing with multiple health problems and total disability myself and a husband in the moderate stages of dementia, a little would have gone a long way in many ways.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Yyy Nov 19, 2016

    WORSE BANK EVER

    MADE $209 CHECK ATM DEPOSIT ONE OF THE POPULAR BANK BRANCHES ON 11/14/2016. THE CHECK USED WAS FROM MY OTHER CKECKING ACCOUNT FROM CHASE BANK. I HAVE CALLED POPULAR BANK 4 DIFFERENT TIMES TO INQUIRE ABOUT THE STATUS OF MY DEPOSIT BECAUSE IT DOES NOT SHOW IN MY BANK STATATEMENT. EVERYTIME I CALLED TNE BANK SAID CHECK WAS PENDING ANS DID NOT GIVE ME A REASON WHY IT IS TAKING SO MANY DAYS TO CLEAR. TODAY, I SPOKE WITH ISRAEL ( PHONE CALL, SUPERVISOR) WHO SAID THAT I HAVE TO GO TO A BRANCH IN PERSON BECAUSE THEY HAD ISSUES WITH THE ATM THE DAY I MADE THE DEPOSIT. I TOLD HIM I CAN NOT MISS WORK TO GO TO THE BANK BECAUSE THEY ONLY WORK MONDAY-FRIDAY, SATURDAYS AND SUNDAYS CLOSED AND THE NEAREST BRANCH LOCATION IS OVER 10 MILES FROM ME. ISRAEL TOLD ME THAT I HAVE TO SUBMITT A CLAIM THAT WILL TAKE UP TO 45 DAYS TO PROCESS. THE BANK IS RESPONSIBLE FOR ALL THIS MESS AND SHOULD EXPEDITE THE SERVICE. THE BANK HAS MY CHECK SITTING THERE WITHOUT NOTIFYING ME OF THE PROBLEM AND MAKING ME WASTE TIME CALLING IN DIFFERENT OCASSIONS. I WANT SOME AGENCY TO DO SOMETHING ABOUT THIS ISSUES. SOMEONE HAS TO TAKE RESPONSIBILITY AND DO SOMETHING. THE BANK SHOULD BE FINED OR CLOSED

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Localboy58 Feb 8, 2016

    Incompetent employees

    In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By suzus Jul 2, 2017

    Transition from Merchants to Community Bank

    Online banking was to be disrupted for a few hours which essentially the whole weekend plus. By the middle of the week, I was still unable to sign in for online banking. Contacting the tech support system was over an hour on one day, and three hours the next day.

    On the 30th I tried bill paying again....the site kept bumping me out, not for a timed out, just out. I called for assistance...whereupon, the insinuation was that it was probably my browser (Google/Chrome) or a time situation....eventually I was asked "how she could help me"....In reality, if I knew that I could have saved myself a rather large chunk of time. I also feel that when a customer is having difficulty, the very last thing she should be told is "Well, we have a lot of customers that like us.

    I also find it interesting, that while checking the possibility of changing banks...two officers knew immediately which bank I was coming from.

    With a tad more honesty with the reality of the poor transfer....or even more personal empathy and professional expertise with the customer.....Sad and inexcusable! As a loyal customer of Merchants dealing with multiple health problems and total disability myself and a husband in the moderate stages of dementia, a little would have gone a long way in many ways.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Yyy Nov 19, 2016

    WORSE BANK EVER

    MADE $209 CHECK ATM DEPOSIT ONE OF THE POPULAR BANK BRANCHES ON 11/14/2016. THE CHECK USED WAS FROM MY OTHER CKECKING ACCOUNT FROM CHASE BANK. I HAVE CALLED POPULAR BANK 4 DIFFERENT TIMES TO INQUIRE ABOUT THE STATUS OF MY DEPOSIT BECAUSE IT DOES NOT SHOW IN MY BANK STATATEMENT. EVERYTIME I CALLED TNE BANK SAID CHECK WAS PENDING ANS DID NOT GIVE ME A REASON WHY IT IS TAKING SO MANY DAYS TO CLEAR. TODAY, I SPOKE WITH ISRAEL ( PHONE CALL, SUPERVISOR) WHO SAID THAT I HAVE TO GO TO A BRANCH IN PERSON BECAUSE THEY HAD ISSUES WITH THE ATM THE DAY I MADE THE DEPOSIT. I TOLD HIM I CAN NOT MISS WORK TO GO TO THE BANK BECAUSE THEY ONLY WORK MONDAY-FRIDAY, SATURDAYS AND SUNDAYS CLOSED AND THE NEAREST BRANCH LOCATION IS OVER 10 MILES FROM ME. ISRAEL TOLD ME THAT I HAVE TO SUBMITT A CLAIM THAT WILL TAKE UP TO 45 DAYS TO PROCESS. THE BANK IS RESPONSIBLE FOR ALL THIS MESS AND SHOULD EXPEDITE THE SERVICE. THE BANK HAS MY CHECK SITTING THERE WITHOUT NOTIFYING ME OF THE PROBLEM AND MAKING ME WASTE TIME CALLING IN DIFFERENT OCASSIONS. I WANT SOME AGENCY TO DO SOMETHING ABOUT THIS ISSUES. SOMEONE HAS TO TAKE RESPONSIBILITY AND DO SOMETHING. THE BANK SHOULD BE FINED OR CLOSED

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Localboy58 Feb 8, 2016

    Incompetent employees

    In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By May1987 Feb 17, 2014

    Very good

    Opened a checking account last month since I was tired of Wells Fargo and their fees, this branch of Park Place is very convenient for me and I have only good things to say. I even got a loan to payoff my credit cards ( something I was not able to do with Wells Fargo ), the banker and staff are VERY sweet, happy and I really felt like they cared for me..Only hope they open more branches and keep the same service..
    Ohh and they have plenty of ATM machines specially at 7/11 !!!

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By Localboy58 Feb 8, 2016

    Incompetent employees

    In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.

    Continue reading...
    Thank you for your feedback Is this review helpful?
  •  
    Reviewed By jyuanlim168 Feb 1, 2016

    Highway robbery check ordering from them ONLY and I can't find out how much it cost before ordering it!

    We have a LOC account, then later it got sold to Popular. We always have great experiences with them, and we are happy. Today, I tried to order checks related to this LOC account. The experience is out of this world! As the owner of the account, I can not have necessary routing number to order my checks from other reputable check printing company. I must and require to only order the checks thru them. On top of it, I also can't find out the price prior to order the check. I must order the check and let them charge to me is the only way for me to obtain any checks. This is process they have for obtaining any checks to withdraw any money from my LOC account. I have the whole conversation on recording. To make the matter worse, I am trying to take money out to give to family friends who are dying of cancer. The bank told me that they can't help me because I must call back tomorrow. It is all around bad, Bad and BAD!! Stay away from this bank if you don't want to take it for a ride!

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  •  
    Reviewed By May1987 Feb 17, 2014

    Very good

    Opened a checking account last month since I was tired of Wells Fargo and their fees, this branch of Park Place is very convenient for me and I have only good things to say. I even got a loan to payoff my credit cards ( something I was not able to do with Wells Fargo ), the banker and staff are VERY sweet, happy and I really felt like they cared for me..Only hope they open more branches and keep the same service..
    Ohh and they have plenty of ATM machines specially at 7/11 !!!

    Continue reading...
    Thank you for your feedback Is this review helpful?