Most Popular Accounts
About the Bank
Founded in 1893, Popular, Inc. [Nasdaq: BPOP] is the leading banking institution by both assets and deposits in Puerto Rico and ranks 36th by assets among U.S. banks. In the United States, Popular has established a community-banking franchise providing a broad range of financial services and products with 95 branches in New York, New Jersey, Illinois, Florida and California.
Popular Community Bank Fees
- National Average
- Monthly Inactivity $3 $6
- Non-Sufficient Fund (Overdraft) $30 $30
- Stop Payment item $30 $27
- Return Deposit $10 $13
- Domestic Wire Transfer (Outbound) $30 $22
- Domestic Wire Transfer (Inbound) $0 $10
- Non-Bank ATM $2.0 $1.0
Locations & Hours
Locations & Hours
We found bank branches & ATMs within miles of .View Locations & Hours
Latest Customer Reviews
Reviewed By suzus Jul 2, 2017
Transition from Merchants to Community Bank
Online banking was to be disrupted for a few hours which essentially the whole weekend plus. By the middle of the week, I was still unable to sign in for online banking. Contacting the tech support system was over an hour on one day, and three hours the next day.
On the 30th I tried bill paying again....the site kept bumping me out, not for a timed out, just out. I called for assistance...whereupon, the insinuation was that it was probably my browser (Google/Chrome) or a time situation....eventually I was asked "how she could help me"....In reality, if I knew that I could have saved myself a rather large chunk of time. I also feel that when a customer is having difficulty, the very last thing she should be told is "Well, we have a lot of customers that like us.
I also find it interesting, that while checking the possibility of changing banks...two officers knew immediately which bank I was coming from.
With a tad more honesty with the reality of the poor transfer....or even more personal empathy and professional expertise with the customer.....Sad and inexcusable! As a loyal customer of Merchants dealing with multiple health problems and total disability myself and a husband in the moderate stages of dementia, a little would have gone a long way in many ways.Thank you for your feedback Is this review helpful?
Reviewed By Yyy Nov 19, 2016
WORSE BANK EVER
MADE $209 CHECK ATM DEPOSIT ONE OF THE POPULAR BANK BRANCHES ON 11/14/2016. THE CHECK USED WAS FROM MY OTHER CKECKING ACCOUNT FROM CHASE BANK. I HAVE CALLED POPULAR BANK 4 DIFFERENT TIMES TO INQUIRE ABOUT THE STATUS OF MY DEPOSIT BECAUSE IT DOES NOT SHOW IN MY BANK STATATEMENT. EVERYTIME I CALLED TNE BANK SAID CHECK WAS PENDING ANS DID NOT GIVE ME A REASON WHY IT IS TAKING SO MANY DAYS TO CLEAR. TODAY, I SPOKE WITH ISRAEL ( PHONE CALL, SUPERVISOR) WHO SAID THAT I HAVE TO GO TO A BRANCH IN PERSON BECAUSE THEY HAD ISSUES WITH THE ATM THE DAY I MADE THE DEPOSIT. I TOLD HIM I CAN NOT MISS WORK TO GO TO THE BANK BECAUSE THEY ONLY WORK MONDAY-FRIDAY, SATURDAYS AND SUNDAYS CLOSED AND THE NEAREST BRANCH LOCATION IS OVER 10 MILES FROM ME. ISRAEL TOLD ME THAT I HAVE TO SUBMITT A CLAIM THAT WILL TAKE UP TO 45 DAYS TO PROCESS. THE BANK IS RESPONSIBLE FOR ALL THIS MESS AND SHOULD EXPEDITE THE SERVICE. THE BANK HAS MY CHECK SITTING THERE WITHOUT NOTIFYING ME OF THE PROBLEM AND MAKING ME WASTE TIME CALLING IN DIFFERENT OCASSIONS. I WANT SOME AGENCY TO DO SOMETHING ABOUT THIS ISSUES. SOMEONE HAS TO TAKE RESPONSIBILITY AND DO SOMETHING. THE BANK SHOULD BE FINED OR CLOSEDThank you for your feedback Is this review helpful?
Reviewed By Localboy58 Feb 8, 2016
In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.Thank you for your feedback Is this review helpful?