B MyBankTracker Rating

Santander Bank

About Santander Bank

Santander (formally Sovereign Bank) is a locally-focused bank backed by the strength of the Santander Group, a leading global financial institution. Here in the U.S., we offer a broad spectrum of products and services for personal, business, and corporate banking customers.

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Santander Bank Bank Customer Reviews

  •  
    G
    Reviewed By gocreditunion Nov 7, 2013

    Is it any coincidence that "Satan" can be spelled from the name of this bank?

    I am a business customer of Santander USA. I was recently locked out of my account for reasons I couldn't understand, for days. Not simple to resolve since there is no 'log in help' button that gives you instantaneous options for resetting your password. You have to call Business Customer Service within business hours. Over the course of three days, I placed 9 phone calls, made one branch visit and spent 4 hours of my time over a password reset issue. In the 9 calls, I would often be cut off--calling the business number I'd end up in the personal banking number due to 'overflow' and then would be cut off in the transfer back. Twice when I got through, I was promised that I would be sent emails that would allow me to reset. The emails never arrived-nor were they in 'spam'. On a third contact the customer service person admitted they had not been able to get emails through over multiple email clients, had major problems since a website update, and that my log in problem was a technical issue on their end that had nothing to do with my log in attempts. He then promised me a 'special' email that would reflect his escalation of my problem to the tech sector. Again, jack sprat arrived.

    I should add that I am generally polite patient and understanding and it is a rare experience for me to alienate customer service staff. However, I lost it on the third day/fourth live contact when once again I was promised an email and denied contact with a supervisor after I explained I had been down that road before and needed resolution now. I told the rep I considered this to be a material breach of my bank contract since I did not have reasonable access to my money. Those are the magic words: material breach! Magically an email allowing me to reset my password appeared 10 minutes later.

    It is a password reset people. Not rocket science. I will be changing my bank at the first opportunity.

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  •  
    N
    Reviewed By Nysportsfan Sep 15, 2014

    The Worst!

    I am trying to reach a customer service representative and after going through 10 minutes of automated options the "robot" just keeps hanging up on me! Great customer service.

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  •  
    W
    Reviewed By watburg77 Mar 8, 2017

    $600 Lost Forever

    I saw on the computer someone was trying to cash a $600 from my checking account I printed the pending activity went to the bank asked them to stop payment the Branch Mgr. said I'm so sorry there is nothing we can do......the next day the check was posed I took the fraud check someone used the routing number and my checking account number and deposited $600 into their account without my signature....... I filed the FBI report, the local police report, signed and notarized the bank fraud paperwork. the FBI said welcome to America the cops say your lucky they only took $600 ...I'am out money the bank will never ever replace my $600 all I can do is type this on the computer. The bad thing this can happen to anybank account all they need is the account number they dont even need your name Those companies like lifelock will not cover checking account losses. I guess I'm gonna bury the money in Mason jars there is no security like they say at the bank ...have a nice day

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A