Texas State Bank (San Angelo, TX) Locations in Your Area
Texas State Bank (San Angelo, TX) has 4 branches in their local area. This traditional brick and mortar bank is a community bank that can directly support their community, and most likely has ATM locations.
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Learn more about Texas State Bank (San Angelo, TX)
Texas State Bank (San Angelo, TX) was established February 1963. That's more than 50 years ago! It holds assets of 345 million US dollars. This is considered a small bank. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 0%. Lower is better!
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Latest Customer Reviews
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Reviewed By piercingpaula Feb 7, 2020
Rude employees that call customers names
Continue reading...On Thursday February 6th I called the Chadbourne location in San Angelo to file a dispute for a charge on my account.
I told Marissa the issue, and she puts me on hold.
She gets back on the phone and says hello, so I say hello.
Then she starts telling me about my issue and states I dont know she seems kind of wishy washy to me.
I respond with this is Paula you know the one that is wishy washy, and she laughs.
She then asks me to hold again.
She transfers me to Karen.
Karen answers the phone hello, and I say hello.
She rudely asks what can I do for you?
I tell her my issue.
I also tell her that she should give proper training to her employees on how to operate a telephone.
Especially, if they are going to talk about the customers, and call them names.
She doesnt apologize for her employees behavior.
Karen states that she cant assist me with my dispute because she isnt sure what category the reason would be.
So basically she doesnt know what box to check.
This branch has horrible customers service.
Im not sure what business allows employees to talk about customers in this fashion.
I will be closing my account and taking my business elsewhere.
In regards to my dispute the fact is I didnt receive the item, the item was a fake, and I dont want the item.
Im not sure what is so difficult about issuing a refund.
I never had this issue with Bank of America.Is this review helpful?
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Reviewed By piercingpaula Feb 7, 2020
Rude employees that call customers names
Continue reading...On Thursday February 6th I called the Chadbourne location in San Angelo to file a dispute for a charge on my account.
I told Marissa the issue, and she puts me on hold.
She gets back on the phone and says hello, so I say hello.
Then she starts telling me about my issue and states I dont know she seems kind of wishy washy to me.
I respond with this is Paula you know the one that is wishy washy, and she laughs.
She then asks me to hold again.
She transfers me to Karen.
Karen answers the phone hello, and I say hello.
She rudely asks what can I do for you?
I tell her my issue.
I also tell her that she should give proper training to her employees on how to operate a telephone.
Especially, if they are going to talk about the customers, and call them names.
She doesnt apologize for her employees behavior.
Karen states that she cant assist me with my dispute because she isnt sure what category the reason would be.
So basically she doesnt know what box to check.
This branch has horrible customers service.
Im not sure what business allows employees to talk about customers in this fashion.
I will be closing my account and taking my business elsewhere.
In regards to my dispute the fact is I didnt receive the item, the item was a fake, and I dont want the item.
Im not sure what is so difficult about issuing a refund.
I never had this issue with Bank of America.Is this review helpful?
-
Reviewed By piercingpaula Feb 7, 2020
Rude employees that call customers names
Continue reading...On Thursday February 6th I called the Chadbourne location in San Angelo to file a dispute for a charge on my account.
I told Marissa the issue, and she puts me on hold.
She gets back on the phone and says hello, so I say hello.
Then she starts telling me about my issue and states I dont know she seems kind of wishy washy to me.
I respond with this is Paula you know the one that is wishy washy, and she laughs.
She then asks me to hold again.
She transfers me to Karen.
Karen answers the phone hello, and I say hello.
She rudely asks what can I do for you?
I tell her my issue.
I also tell her that she should give proper training to her employees on how to operate a telephone.
Especially, if they are going to talk about the customers, and call them names.
She doesnt apologize for her employees behavior.
Karen states that she cant assist me with my dispute because she isnt sure what category the reason would be.
So basically she doesnt know what box to check.
This branch has horrible customers service.
Im not sure what business allows employees to talk about customers in this fashion.
I will be closing my account and taking my business elsewhere.
In regards to my dispute the fact is I didnt receive the item, the item was a fake, and I dont want the item.
Im not sure what is so difficult about issuing a refund.
I never had this issue with Bank of America.Is this review helpful?
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