D+ MyBankTracker Rating

Webster Bank Locations in Your Area

Webster Bank has 169 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about Webster Bank

Webster Bank was established December 1869. That's more than 100 years ago! It holds assets of 26 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Webster Bank Branches Customer Reviews

(70 Reviews)
1 out of 5 stars
See all 70 customer reviews
  •  
    H
    Reviewed By hbella2323 Jul 20, 2017

    total scam artists

    I have been a Webster bank customer for 12 years and never had an issue with this bank until recently. A hacker hacked into my online account with google play that I had my bank card information and racked up $400 of online purchases. I haven't used that account in months. Subsequently it caused my account to overdraft. I had gotten a phone call from Webster's own Fraud department telling me there was suspicious activity with my bank card. I denied the transactions and went into my local branch the next day to dispute the transactions. I asked them if they could wave bank fees due to the fact that the overdrafts were not my fault and pleaded with them that if they didn't I would lose 1/2 of my paycheck and I couldn't afford to lose. They said No, that if they decided to refund me then I would get all overdraft fees back. 500.00 were taken in just over draft fees. This all took place the beginning of MAY and I still have no resolution. Further more the emails that this EFT dept sends me regarding the investigation are insulting. It is the same questions over and over again just a different email. They asked me why I only disputed transactions up to a certain date but nothing more than that? Federal law only allows you to go back 60 days and this was what my local branch told me. So the disputes were only for 60 days. I find it really scummy to try to trick a customer or make them second guess themselves by saying and I quote "if you haven't used your google play account, then why are you only disputing certain transactions but not others?" Well idiots you should know the law? The transactions they asked me about were going back more than 60 days!! I would dispute them if I could. Iv had two emails asking me if I haven't bought anything with google play then why was was my card presented at the time of these purchases? Does Webster not know how hacking works? I had to answer the same questions over and over. And all the while they get more and more insulting. Making me feel that I actually am trying to pull a fast one on them. Or that I am at fault. They told the branch manager that they would reopen my case once they received the emails from me and mail me a letter stating so. Well never got the letters and when I asked the bank manager I delt with for the disputes, the EFT dept claim they mailed it out or I didn't "send my email to the right email" I sent my response to their second interrogating email on july 2nd and have not heard a word. I had to forward it to the bank manager that iv been dealing with today, because god forbid they don't "get it". Bottom line, I find it really interesting that the same bank that tells me I am ONLY going to get my 500.00 worth of bank fees back is the same Entity that makes the decision that I get refunded the stolen money. I find that a conflict of interest. Of course they don't want to give me the money back because that means they would have to refund me the bank fees. Im still waiting on a decision. I really have zero hope that Ill ever see that money again. And honestly at this point I would settle for the money that was stolen from me. I wouldn't recommend this bank to anyone. Don't ever get your bank account or card information stolen from this bank because they will treat you like You're the criminal. That's what upsets me the most. I honestly think they just wait for this to happen to customers, so they can profit of the bank fees that accrue. Its pretty pathetic. Iv been a loyal customer for over a decade, despite what this decision is Ill be closing my account and leaving this bank. I know they wont care because I'm just a spoke in a wheel. I don't have a lot of money and I don't have a business account. But I do have friends and family that have both. And they are looking to leave over this incident. Its about principal now. And I have absolutely no problem bad mouthing this bank on every social media platform including the media. Go elsewhere because they don't give crap about you.

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    P
    Reviewed By Patnac May 23, 2017

    Worst. Bank. Ever

    Not sure who is more rude the tellers or the phone reps. Went to bed with a positive balance, woke up with fees central, this is how they roll their customers. It is software based robbery. They don't tell you your negative until too late. Then they pile up the 37 dollar hits and wouldn't approve trump for OD protection

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  •  
    W
    Reviewed By Webstersucks Apr 29, 2017

    Horrible fee structure

    On top of even worse phone customer service. I was directed to go into a branch to get the most basic issues sorted out. I just finally closed my personal checking ive had for over 20 years. Closing business account next.

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