Barclays Bank

Online Bank, banking.barclaysus.com

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About the Bank

Barclaycard is a division of Barclays PLC, a major global financial services provider engaged in retail and commercial banking, credit cards, investment banking, wealth management and investment management services. With over 300 years of history and expertise in banking, Barclays operates in over 50 countries, employs 135,000 people and services accounts for over 27 million customers and clients worldwide.

Barclays Bank Fees

  • National Average
  • Monthly Inactivity $0 $6
  • Non-Sufficient Fund (Overdraft) $5 $30
  • Stop Payment item $0 $27
  • Return Deposit $5 $13
  • Domestic Wire Transfer (Outbound) N/A $22
  • Domestic Wire Transfer (Inbound) N/A $10
  • Non-Bank ATM N/A $1

Latest Customer Reviews

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  •  
    Reviewed By jertax Dec 30, 2017

    DIMUNITION OF SERVICE

    It takes quite a lot to get me annoyed but in recent times a number of things have happened to make me want to close my accounts with Barclays. The main branch in Plymouth has a vast underutilised floor space with a number of officers on the floor to help customers. They often have little to do whilst inside the branch there are long queues of customers waiting for counter service snaking across the floor area. I went to pay in some money recently with an assortment on notes and coin to find that there were no paying in slips; I was told that this system no longer exists and putting coins in the envelopes as I used to was not allowed. If I wanted to do that I would have to join the queue, which at that time was 15 people. I ventured to suggest that this was a reduction of service and an inconvenience. The officer replied that the branch has brand new terminals for doing many aspects of banking. Nearly all of the services available at these terminals are simply not required by me as I do a great deal of my banking online. I left the bank and paid in the money into an account held with a competitor. A couple of weeks before this I went to the local Barclays branch at Plymstock because I wanted to change some large notes down into smaller denominations. I was told I could not do this without paying them in first and then drawing out the smaller denominations. I found this ridiculous and left the branch without bothering. Shortly after this event I received a letter stating that this local branch is to be closed meaning that I will have to travel 4 miles if I need to visit a branch. This decline in service kind of sums up the general malaise afflicting the banking industry. In the past I have responded to customer surveys by Barclays and in making negative comments I have never yet received a response from any Barclays executive in a higher managerial role. As an individual, who in the past, travelled quite a bit abroad in the Eurozone, I made the observation that Barclays Bank always offered the worst exchange in town on the major currencies, not just the Euro. This is illogical and unforgivable given that the Bank should benefit from economies of scale and is just one indication of how the ordinary customer is ripped off by an organisation that takes its customers for granted. The corporate advertising that we are forced to watch portrays an image of a Bank completely at odds with customer experience. I am quite prepared to reveal who I am to any executive of the Bank that reads this.

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  •  
    Reviewed By Beware Nov 13, 2017

    Nightmare experience with Barclays

    I have been banking with Barclays us for several years and have several CDS with them, as well as two savings accounts, and I had intended on just leaving the interest until the CDS matured..

    My problems began when I wanted to check their last financial statement for the third quarter of 2017, I was shocked they told me they are not required to do that, and gave different numbers that were all disconnected of course. Then all my monthly statements disappeared as if these accounts were no existent. I worked with them for a week no resolution.

    This prompted me to close all Savings accounts, and transfer all the accumulated interest from the CDS., and discontinue any more Deposits with this Bank. It also prompted me to do more research, to find out this Bank does not make loans to Consumers, so I asked them what are they doing with all this money they are inducing people to Deposit, no answer of course.

    I have now had to file a complaint with the Consumer Financial protection Bureau. I was even more horrified when I googled about Barclays and found people saying their money had just disappeared from their accounts as if it never existed in Barclays Uk. Barclays has on their web site , they state Barclays is their parent Company, this is no longer seems to be the Case either in information I saw.

    I am posting my experiences so people can be aware of the problems. In reading a lot of other reviews, Barclays US seems to be okay while they are getting money from you , but a lot of Consumers State they have a problem when they want their money. Maybe this on line Banking is not so wonderful after all. If I could give them Zero Stars I would

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  •  
    Reviewed By marcin Nov 8, 2017

    i struggle to close my bank account from abroad i rang them i sent letters

    i informed bank to transfer the rest of my money to a charity i received no confirmation that the bank closed my account . You can leave england permanently but Barcleys apparently not

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  •  
    Reviewed By Beware Nov 13, 2017

    Nightmare experience with Barclays

    I have been banking with Barclays us for several years and have several CDS with them, as well as two savings accounts, and I had intended on just leaving the interest until the CDS matured..

    My problems began when I wanted to check their last financial statement for the third quarter of 2017, I was shocked they told me they are not required to do that, and gave different numbers that were all disconnected of course. Then all my monthly statements disappeared as if these accounts were no existent. I worked with them for a week no resolution.

    This prompted me to close all Savings accounts, and transfer all the accumulated interest from the CDS., and discontinue any more Deposits with this Bank. It also prompted me to do more research, to find out this Bank does not make loans to Consumers, so I asked them what are they doing with all this money they are inducing people to Deposit, no answer of course.

    I have now had to file a complaint with the Consumer Financial protection Bureau. I was even more horrified when I googled about Barclays and found people saying their money had just disappeared from their accounts as if it never existed in Barclays Uk. Barclays has on their web site , they state Barclays is their parent Company, this is no longer seems to be the Case either in information I saw.

    I am posting my experiences so people can be aware of the problems. In reading a lot of other reviews, Barclays US seems to be okay while they are getting money from you , but a lot of Consumers State they have a problem when they want their money. Maybe this on line Banking is not so wonderful after all. If I could give them Zero Stars I would

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  •  
    Reviewed By rellinger Jun 18, 2017

    RUN! RUN FAR FROM BARCLAY & RUN FAST!!!!!

    My problem has been ongoing since February 2017. I paid my Barclay card balance with 2 checks. They took the money and did not post it to my account. Five months later they are still charging me interest on my "late payments". None of my payments have been late in fact they have been between 15 to 20 days before due date. They have made me supply check numbers, posting dates, account numbers, etc. on three occasions. Once verbally and twice hard copy. Mind you, it has been the same information I supplied all three times. Nothing changed. Barclay finally acknowledged my payments but refuses to remove the interest fees they imposed because they say my payments were late. The only thing late was them posting my payment to my account. To make matters worse I have written JET BLUE customer service(2701 Queens Plz N, Suite 1; Long Island City NY 11101) with the hope of getting this resolved but I have yet to receive a response from JET BLUE. If you do not have to deal with this bank then run far and run fast! NO KIDDING!! There is no customer service and I can't figure out how they get away with this. Also, why won't JETBLUE step in? My suggestion for JETBLUE is to offer a second card if they are so attached to banking with BARCLAY. BARCLAY needs a little fair competition. Where there is smoke there is fire. I see there are other customers with similar complaints. I encourage everyone with similar problems to write to Barclay in order to have a paper trail and send duplicate letters to JETBLUE. Maybe some body at the other end will step up. AND they do not deserve the 1 star I was forced to give them. It should be a negative six as that is the number of months I am now going on trying to resolve my very simple problem.

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  •  
    Reviewed By hlub4582 Mar 18, 2017

    Very MAD! BEWARE

    Barclaycardus

    Have had the card for years. Now, I've decided to sent in payoff checks to pay off both of my cards off (checks totaled over $10k). Checks were sent in Jan 2017. Latter part of Jan, payments still have not been applied to either of my accounts. Called my bank, they verified that my checks have been cashed on Jan 30, 2017. Have called numerous times, been told different things each time. Barclay is still charging me interest on the balance and now charged me late fees.

    Have spoken to a so called manager, he too gave me different info. Called again, requested to have info sent to me in regards to timing and what their procedure is when there is a problem like this. To this day, I still have not gotten any response. Very upset. Beware if you are sending in payoffs. Apparently, they want to keep your money and not get back to you. It's been MORE THAN 30 DAYS and they still HAVE NOT gotten back to me at all!!!!!

    Have they done this to you too? Please comment. Funny, they wont let me post unless a select at least one star.......

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  •  
    Reviewed By Beware Nov 13, 2017

    Nightmare experience with Barclays

    I have been banking with Barclays us for several years and have several CDS with them, as well as two savings accounts, and I had intended on just leaving the interest until the CDS matured..

    My problems began when I wanted to check their last financial statement for the third quarter of 2017, I was shocked they told me they are not required to do that, and gave different numbers that were all disconnected of course. Then all my monthly statements disappeared as if these accounts were no existent. I worked with them for a week no resolution.

    This prompted me to close all Savings accounts, and transfer all the accumulated interest from the CDS., and discontinue any more Deposits with this Bank. It also prompted me to do more research, to find out this Bank does not make loans to Consumers, so I asked them what are they doing with all this money they are inducing people to Deposit, no answer of course.

    I have now had to file a complaint with the Consumer Financial protection Bureau. I was even more horrified when I googled about Barclays and found people saying their money had just disappeared from their accounts as if it never existed in Barclays Uk. Barclays has on their web site , they state Barclays is their parent Company, this is no longer seems to be the Case either in information I saw.

    I am posting my experiences so people can be aware of the problems. In reading a lot of other reviews, Barclays US seems to be okay while they are getting money from you , but a lot of Consumers State they have a problem when they want their money. Maybe this on line Banking is not so wonderful after all. If I could give them Zero Stars I would

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  •  
    Reviewed By johno Sep 14, 2015

    Savings Account Set Up

    I have been in the process of setting up a new on-line savings account and like most on-line banks they do a test with two deposits of a few cents and then verify such. With Barclays they withdrew my initial deposit prior to any test deposits. That maybe ok but now I can't even log on to their web page because I have to verify the two test deposits which have not occurred. Calling their 800 number it tells me that it does not recognize my phone and I need to reset my pin number.......I don't have a number only pin number. When speaking with two people they say I should have read the fine print. REALLY????? Now I have to wait for the test deposits and then 5 days to close the account......What a mess this company is. Beware

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  •  
    Reviewed By Carl H. Jan 16, 2014

    I currently have checking, savings, and CD's at Ally Bank, but need better interest rates, so came to Barclays Bank.

    Setting up an online account will take you awhile. It will also test your patience, but once you get it down, you will be amazed at how good this bank has become. Since they currently do not offer checking accounts, I would strongly recommend opening your checking at Ally Bank on line, then establish a direct transfer of funds from Ally to Barclay (FREE) to deposit your savings as Barclays. They are #1 for interest rates at the present time in the US. Trust me, if there were better banks than Ally and Barclay, I wouldn't be with them. You can find all banking information online. I have an account with Bank of America and they are the worst of the worst, they will be closing their doors any day now and leaving the customers holding only the FDIC funds, they suck big time!

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  •  
    Reviewed By Beware Nov 13, 2017

    Nightmare experience with Barclays

    I have been banking with Barclays us for several years and have several CDS with them, as well as two savings accounts, and I had intended on just leaving the interest until the CDS matured..

    My problems began when I wanted to check their last financial statement for the third quarter of 2017, I was shocked they told me they are not required to do that, and gave different numbers that were all disconnected of course. Then all my monthly statements disappeared as if these accounts were no existent. I worked with them for a week no resolution.

    This prompted me to close all Savings accounts, and transfer all the accumulated interest from the CDS., and discontinue any more Deposits with this Bank. It also prompted me to do more research, to find out this Bank does not make loans to Consumers, so I asked them what are they doing with all this money they are inducing people to Deposit, no answer of course.

    I have now had to file a complaint with the Consumer Financial protection Bureau. I was even more horrified when I googled about Barclays and found people saying their money had just disappeared from their accounts as if it never existed in Barclays Uk. Barclays has on their web site , they state Barclays is their parent Company, this is no longer seems to be the Case either in information I saw.

    I am posting my experiences so people can be aware of the problems. In reading a lot of other reviews, Barclays US seems to be okay while they are getting money from you , but a lot of Consumers State they have a problem when they want their money. Maybe this on line Banking is not so wonderful after all. If I could give them Zero Stars I would

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  •  
    Reviewed By turningintoacockroach Jan 25, 2015

    Dealing with this bank is like Kafka's Metamorphasis

    I hold financial Power of Attorney (POA) over my father's accounts. I called Barclays customer service to make sure there was not going to be an issue with setting up a CD account for my father. They assured me that all I needed to do was set up the account online in my father's name and then fax the POA document once the account was established. I entered the information necessary to set up the account and then pressed enter. Half an hour later, the screen still showed that the application was processing. I realized that I had forgotten to enter a beneficiary, so I closed the window and attempted to re-enter the application. The application would not let me back in and urged me to call customer service, so I did so. Customer service then told me that they would not be able to give me any information about the application unless they could speak to my father. I explained that my father could not speak to them, which is why I have POA. They said that they could not speak to me without a POA, but that I could not send them a POA document until the application had been approved, putting me in the absurd situation of being unable to do anything to move forward on setting up this account. At this point, I no longer had any interest in an account with a bank that would force me into such an absurd situation. Even the customer service agent acknowledged the absurdity of the situation. I asked that they delete the application as they were obviously not interested in my father's business.

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  •  
    Reviewed By elisav Feb 11, 2017

    Do you want to laugh at reading this? People at BARCLAYS are CRAZY. Don't waste your time and don't give them your money.

    I am a European Country citizen and I have recently moved to UK from a Western Country belonging to European Union, since I got a permanent and well paid job in a well known British Company. I tried to open a bank account at Barclays in UK.
    I drop at the Branch in town, they tell me to fix an appointment and to bring my NIN and my passport.
    Once at the appointment, they tell me they cannot accept my NIN because it has my previous address on it and to get an updated one. I get it, fix an appointment again.
    Once there, they tell me that they cannot accept this document because THE RULES HAVE CHANGED.
    They ask me to produce an account statement from a foreign Bank account, with my present address on it.
    I update this information on my foreign account through the online banking, I print it and I deliver it to Barclays.
    They tell me they cannot accept it because it is produced via internet and THEY WANT TO SEE THE STAMPS to prove it is original.
    Therefore, since the Company I work for is present on their database of acceptable and trusted Companies, they ask me to produce a reference letter written by any Company's Official, stating that I am on a permanent contract and my present address. I get a reference letter written by the Human Resources Manager, complying with all the requirements listed on the note they gave me, and I bring it to Barclays.
    They tell me they cannot accept it because THE PAPER IS TOO THIN and that the words "permanent contract" and my address shall be PLACED ON A DIFFERENT POINT OF THE SHEET.
    Astounded, I go to another Branch to see whether they are all crazy or what.
    The other Branch tells me that the position of the words is fine, but I cannot open a bank account because the NAME of the Company SUGGESTS I work too far away and this is not consistent with my current address.
    They want me to ask the Company to write another letter stating that I WORK CLOSE TO THE PLACE WHERE I LIVE.
    Furthermore, they told me to try to open a bank account with ANY OTHER BANK.
    I didn't ask for a loan or a mortgage, just to open a normal bank account.
    I am glad I got to know that they are completely crazy in advance enough, before having me as a Customer and putting my salary in their hands. Has the Brexit anything to do with Barclays' attitude towards new European Customers?

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  •  
    Reviewed By afish247 Sep 3, 2017

    Barclaycard Consumers Be Aware

    Thank you for reviewing this matter. My experience with Barclaycard has been an utter nightmare. I have worked diligently for decades to be a responsible credit holder and achieved a credit score exceeding 800. As I am a real estate investor and private business owner this is integral to my livelihood. I applied for a Barclaycard due to the advertised no fee balance transfer fee and was approved with a $30,000 credit limit. At application it was asked what I intended to transfer and I listed $20,000 from my citi card as one of the intended transfers. Approx 2 weeks later I received my credit card in the mail showing a zero balance. There was zero mention of a pending transfer in process. I waited an additional 2 weeks and received an email that I was free to initiate my balance transfers. Again my balance showed zero and there was no notation anywhere of a pending transfer. I logged on and requested 20,000 to my citi card, 7500 to a second account, and 1000 to a 3rd. Making careful not to not utilize 100% of my avail credit as I know the negative ramifications this has on my credit score. I was diligent to utilize only $28,500 of my 30,000 limit again to preserve my credit standing. A days later I logged on and noticed that citi card had been paid two payments of $20,000, a total of $40,000, which even exceeded the amount owed on the account. Furthermore despite my credit limit being 30,000, 48,500 was my balance, exceeding my credit limit by 18,500. I immediately called Barclaycard and was passed from associate to associate and got nowhere. I opened a case number 2442583 and was told a manager would be calling me. The following day no one called I called again and same continued associate upon associate told me nothing they could do, payment had posted, could not recall it. It was recommended by an associate to apply for a credit limit increase to bring my account to positive standing or pay the overage down. I did not have over $18,000 laying around so I consented begrudgingly to applying for an increase, only te be met with an immediate decline as "I was over my avail credit limit", which was already know when they suggested it in the first place. Hours and hours on the phone with associates and managers and not one person took any ownership to resolve this grotesque error on behalf of Barclaycard. I called citi and arranged for a payment to be made to carclaycard of $19,000 which brought the account now under my credit limit and back to positive standing. This all transpired in a 5 day window I called of the error the day it happened, called daily pleading for resolution and opened a case number, then personally fixed it after days of getting absolutely nowhere with Barclaycard. The following day I received an alert from Experian credit monitoring services that my credit score decreased 73 points on 8/17/19, the reason cited as I had exceeded my credit limit on Barclaycard. I killed myself to fix their error and I was reported negatively nonetheless and took a massive credit hit as a result thereof. I feel their handling of this matter is nothing short of criminal. I have worked hard and diligently to be an exceptionally responsible credit holder and the negligent actions of this institution have impacted my profoundly. Please I urge for your help in this matter what I have been through is wrong and this institution needs to be accountable to fix this tremendous error their actions and poor communication caused.

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  •  
    Reviewed By hlub4582 Mar 18, 2017

    Very MAD! BEWARE

    Barclaycardus

    Have had the card for years. Now, I've decided to sent in payoff checks to pay off both of my cards off (checks totaled over $10k). Checks were sent in Jan 2017. Latter part of Jan, payments still have not been applied to either of my accounts. Called my bank, they verified that my checks have been cashed on Jan 30, 2017. Have called numerous times, been told different things each time. Barclay is still charging me interest on the balance and now charged me late fees.

    Have spoken to a so called manager, he too gave me different info. Called again, requested to have info sent to me in regards to timing and what their procedure is when there is a problem like this. To this day, I still have not gotten any response. Very upset. Beware if you are sending in payoffs. Apparently, they want to keep your money and not get back to you. It's been MORE THAN 30 DAYS and they still HAVE NOT gotten back to me at all!!!!!

    Have they done this to you too? Please comment. Funny, they wont let me post unless a select at least one star.......

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  •  
    Reviewed By Littleguy Sep 21, 2016

    Bad Experience with Barclay's

    I have an Aviator Master Card that uses Barclay's Bank. Generally, credit card companies have been very good to me because I pay off my balance and have a great credit rating. Not so with this card. My statement balance is due on the 16th of the month. Barclay's has a cut off time of 7 p.m. I paid my bill on the 16th but at 7:43 p.m. They charged me both interest and a late fee. Most companies would waive the fees. Not here. Spoke to several managers and they were tough. Never had such a bad experience with a credit card company given the circumstances. A word to the wise here. Don't expect anything from these guys. My decision is not to use Barclay's in the future. I was told it was their policy. I think it was pretty harsh. Some people don't pay their bills at all but 43 minutes?

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  •  
    Reviewed By Jackson C. Oct 27, 2015

    BARCLAYCARD: UNFAIR MISLEADING, STAY AWAY!!!

    I accumulated over 111,000 miles on my Barclaycard arrival card account. worth at least $1110 if redeemed for travel related purchases. the Bank decided that giving 2.2% on all purchases is to custy to them, so they closed my account for no reason and are refusing to give me my rewards.

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  •  
    Reviewed By lexyluvsny Mar 5, 2015

    Impossible to Put Money Into Bank

    I have their dream account that says you can't deposit more than $1,000 a month. Fine...however if there's even a penny more - such as you set-up the account for ACH transfers from another bank - they reject the deposit! My payroll department took this bank off of my direct deposit because their deposits kept getting rejected. I added this account to 2 of my other banks - again they made "trial deposits" so when I tried to deposit $1K into the account - REJECTION!! Even when the bank removes their trial deposits - you can't make your $1k deposit because 38 cents WAS in your account!! It's insane!! And customer service can't help - I ask if an exception can be made - we are talking PENNIES here - no there's nothing they can do!! I've never seen a bank that doesn't want your money or business because I'm done with these stupid "rejections"

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  •  
    Reviewed By John M. Sep 3, 2013

    Terrible

    Predatory lender. Will not work with you in any way. 30% plus interest. With minimum payment would take 2384 years at a cost of $680,000.00 to payoff $3000.00. Get one of their credit cards at your peril. Absolutely criminal. If you are unable to pay the horrific monthly payment and default, they will sue you and pursue you relentlessly.

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