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Erie Insurance Review: Great Rates for the Northeast

Our review of Erie Insurance looks at the company's home insurance, auto insurance, life insurance, and business insurance coverages and their pros and cons.
(5 out of 5) MyBankTracker Editor's Rating

Founded in 1925, the Erie Insurance company is a Fortune 500 company with over 5 million policies in place.

The founders’ vision was to provide excellent customer service at a great price.

Overview

Currently, Erie holds to this promise by employing a large network of independent agents while keeping prices extremely competitive.

As a result, the insurer has grown substantially while maintaining a reputation for excellence in customer service.

Even though Erie is a regional insurer, it still ranks high, even among national insurance companies:

  • 12th largest auto insurer in the U.S.
  • 11th largest home insurer in the U.S.
  • 12th largest business insurer in the U.S.

Erie Insurance Pros & Cons

Pros Cons
  • High level of customer satisfaction along with a low number of complaints when compared to competitors
  • Very affordable premiums, especially on auto, home, and life bundles
  • Various discounts including multi-policy, safety-systems, and advanced quote discounts
  • Not very tech-friendly; Erie doesn't have an app and filing a claim online is limited
  • Service area is limited to the northeast and midwest region of the United States
  • Can only get policy quotes or estimates through Erie’s network of licenses, independent agents

Pricing and coverage

Erie Insurance is known to have competitive rates with exceptional coverage, especially on their home and auto policies.

Savings for these policies can be anywhere from 40% to 60% of competitors’ prices while providing extra perks and coverage limits not extended by similar insurers.

Customer service

One thing that separates Erie from its competition is how sales and customer service is handled.

There is a customer service line that is open 24 hours a day, but the bulk of servicing clients still goes through its agent network.

With its network of 13,000+ agents, customers will deal directly with their dedicated agents to get quotes, buy policies, and file claims.

Though many companies have apps or a web interface to handle such activities, you’ll find that Erie delegates this mainly to its independent agents.

Industry ratings

Erie Insurance company has garnered a number of awards for various categories like customer service and best place to work.

As of 2018, Erie Insurance had an overall satisfaction score of 877 out of 1,000 from JD Power and associates.

AM Best Ratings gives the insurer an A+ rating for the company as of 2020, with a special nod to its financial strength.

Finally, Erie's Better Business Bureau profile shows a much lower quantity of complaints when compared to larger competitors like State Farm and Allstate.

Policy Offerings

Erie insurance currently offers a wide range of insurance policies in a number of categories:

Auto and leisure

  • Auto Insurance
  • Motorcycle Insurance
  • Insurance for Recreational Vehicles
  • Boat Insurance
  • Collector and Classic Car Insurance
  • Insurance for ATVs, Snowmobiles, Golf Carts and More

Home and property

  • Homeowners Insurance
  • Renters Insurance
  • Condo Insurance
  • Mobile Home Insurance
  • Personal Valuables Insurance
  • Flood Insurance

Life, etc.

  • Life Insurance
  • Retirement
  • Personal Catastrophe Liability Insurance
  • Identity Theft Recovery Coverage
  • Medicare Supplement
  • Long-Term Care Rider Insurance

Business

  • Business Insurance
  • Business Auto Insurance
  • Wholesaler-Distributors Insurance
  • Restaurant Insurance
  • Risk Control Services
  • Workers' Compensation
  • More Industry Packages

Discounts

Before we jump into the nitty-gritty of policies Erie Insurance offers, it’s good to know, upfront, about the discount options Erie offers.

It will give you a glimpse into some unique ways you could save money on an insurance policy with Erie.

Discounts offered:

  • Multi-policy discounts: Erie Insurance offers multi-policy discounts from 16% to 25%; applies mainly to home and auto policies with qualified life insurance policy
  • Safety system credit: Obtain a discount upon installing smoke alarms, a burglary alarm system, or an automatic sprinkler system in your home
  • Advanced quote discount: Get a home insurance quote 7 to 60 days before your current policy renews and a discount may apply

Auto Insurance

Erie Insurance has a competitive auto insurance offering.

Aside from excellent pricing, the auto coverage has a few additional benefits that competitors either may not offer or have less extensive coverage for.

Here are a few highlights of what Erie provides in the way of car insurance coverages:

  • Pet coverage: Vet bills up to $500 per occurrence and a $1,000 total limit if your pet is injured in an accident
  • Auto glass repair: Waives deductible and replaces new wiper blades if your windshield must be replaced
  • Personal item coverage: Covers loss to personal belongings in the insured car. Includes clothing, luggage, and personal belongings up to $350
  • Locksmith services: Up to $75 if you are locked out of your car
  • Roadside service and rental: Includes towing, labor costs and the site where your car breaks down and rental car

Additional discounts include:

  • Safe driving discount: For drivers with a good driving record
  • Car safety equipment discount: Equipment like factory-installed airbags, passive restraint, anti-theft devices, and anti-lock brakes could garner additional discounts
  • Multi-car discounts: For two or more of cars owned and used by the driver insured by Erie
  • Young drivers discounts: Applicable to unmarried drivers under 21 that still live with their parents
  • Annual payment plan: Save by paying the entire annual premium in one lump sum

Rate lock option

Another attractive feature of Erie’s car insurance is the ERIE rate lock option.

With the rate lock, you lock in your premium year after year.

Even if you have a claim or change your coverage, you could keep the same premium.

Any changes you make to the policy will be in accordance to the increase or decrease in coverages you chose — not a change in premium just because you needed to make changes to the policy.

Accident forgiveness

The accident forgiveness policy is also pretty generous.

If you’ve been a customer with Erie for at least 3 years, your first at-fault accident won’t count against you or incur a surcharge.

ERIE Auto PLUS

If you don’t mind paying a bit more for your premium, about $30/year, you can get access to ERIE Auto PLUS.

The enhanced coverage offers a package of additional features to your base policy (varies by state):

  • Diminishing deductible
  • $10,000 death benefit
  • Additional days of transportation expense coverage
  • Waived deductible in certain situations
  • Increased limits for specific coverages

Homeowners Insurance

Erie insurance stands out from competitors in the home insurance market by offering slightly more coverage and perks at a discounted rate.

In addition, to premiums well below the market rate, like their auto coverage, there are additional coverages most competitors don’t offer or do so in a limited capacity:

  • Replacement cost: Erie provides 100% guaranteed replacement cost
  • Personal property: Extensive coverage and few exclusions
  • Theft: Also includes lost or misplaced items
  • Coverage for valuables: Larger limits on jewelry, watches, precious stones, and firearms
  • Gift card/gift certificate reimbursement: Includes up to $250 reimbursement for gift cards purchased at a local business that has permanently closed
  • Pets: Animals, birds, and fish are covered up to $500
  • Cash and precious metals: Covered up to $500
  • Hard-to-replace items: Could include things like deeds, passports, bills, etc.

In addition to these coverages, you may be able to add the following endorsements to your homeowners policy:

  • Water backup & sump overflow: Covers backup through sewers, drains, and sump pumps
  • Personal liability: Personal liability claims
  • Identity recovery: Help with costs associated with identity theft resolution
  • Service line protection: For damage to underground service and utility lines from your house to your curb

Be sure to go over the fine print when it comes to the coverages offered.

Erie’s website also mentions that coverages, benefits, limits, and deductibles will vary.

There are some limitations and exclusions that apply, for example, by state.

If you have any questions about your policy and available coverages, you should speak with an Erie agent for clarity.

Life Insurance

Like their home and auto policies, Erie offers reasonably-priced life insurance policies that cover a number of scenarios should a loved one pass away: paying off a home, providing additional income for a family, covering education expenses along with final expenses like burial or medical bills.

Life insurance policies offered by Erie include:

  • Term life: A more cost-effective policy available in 10, 15, 20, or 30-year increments; applicants can get up to $90,000 worth of coverage by answering a few medical questions
  • Whole life: Premiums and coverages guaranteed to remain the same for life; coverages can be between $10,000 to up to $10 million
  • Universal life: Includes a cash value that policyholders can borrow against; can adjust the coverage amount over time.
  • ERIExpress Life: An affordable policy that has a simpler application and a benefit amount between $10,000 up to $500,000
  • Long term-care rider: Accelerated death benefit rider added to a universal or whole life to cover long-term care

Bottom Line

If you are looking to save money on your overall insurance costs while possibly picking up a number of additional and even unique coverage options, Erie Insurance could be a good choice.

Their policy rates are already very low, but the various discounts available could make this an even better insurance option to compare with your current provider.

If you live in a state serviced by Erie, it could be well worth the time to engage one of their independent agents to see if you can save money and experience the excellent customer service Erie insurance is known to provide.

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