A+ MyBankTracker Rating

American Express

About American Express

Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful American Express Bank Customer Reviews

  • J
    Reviewed By JHayes Dec 23, 2013

    So frustrating and maddening I had to take up zen meditation.

    The confirmation papers say one thing, but then the card is denied. My credit is excellent, I rarely use credit, and now I remember why. I chose this card carefully and opened the account for the sole purpose of making a single large purchase, and then on the morning of the purchase, the card was denied. I tried to contact customer service but the wait times are so absurdly long that I had to make a decision and just paid using other funds. I tried later to contact AmEx again and after being passed around from chat to phone to phone to phone and waiting on hold for 30 minutes the call was somehow disconnected. I regret opening the account and I'm left with frustration and ill will towards this colossal credit institution that cannot do what they say or find time to help me when I seek help. Finally, online AmEx does not offer a platform for complaints or expressing dissatisfaction, and I can't even send them an email. I guess they thing they're perfect or untouchable or something or just don't care.

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  • JW
    Reviewed By Jackie W. Sep 25, 2012

    Pretty Good

    I had really great customer service! While I love the product, I think the website and features are very outdated. I would be nice if it had a better user interface on the website. It looks very old-school and I wish there was a way to see the routing & account number without having to search for it (similar to ING, my credit union and other banks).

    Also, I would like to see some sort of mobile deposit feature.

    What I don't like is the hold time for ACH/EFT credits once they hit the account. I have direct deposit set up which is available right away but all other incoming transfers are so lengthy in time. I've never seen anything like this. That's probably the biggest downside for me.

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  • D
    Reviewed By Dick May 24, 2013

    Customer Service At This Bank In The Worst I Have Run Into In Fifty Years Of Banking.

    I open a money market account with bank earlier this week. After the account was opened i found their customer service is by far the worst i have run into in fifty years of doing business at least twenty bank i have had account with. As soon as i can find another bank, i will be moving my account.

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A