About American Express Bank, FSB

American Express Bank, FSB is an FDIC-insured bank that is a member of the American Express family. Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.
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Overall Rating

MyBankTracker rated American Express Bank, FSB based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Based on 37 Reviews
Financial Health
Based on Texas Ratio: 3.33
Bank Fees
vs. Average
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Mobile Banking
Quality of Mobile Services

Most Helpful Customer Reviews

trav2437's Profile Image

Reviewed by trav2437

Aug 14th 2014

5 out of 5 marks

Very surprised to read the negative reviews

Wow. I think I applied for our first American Express credit card in the 1970's. I thought AmEx was very reputable then and my opinion has never changed. I feel "safe" with American Express. Now in our 60's it is one of only 2 credit cards that my husband and I use.

We recently opened an on-line savings with AmEx to get some interest on our money. I am very pleased to have recently discovered that I can now view the date on which my interest is posted. I have only made two withdrawals and both were done within a couple of days- less time than I was told was needed.

I have had to contact customer service on many occasions over these 40 years and I have always been treated courteously and professionally. Every matter was handled to my complete satisfaction.

We continue to be very satisfied American Express customers and I'm sorry and puzzled to read that some people feel differently.

Is this review helpful? ▲ Yes 1 ▼ No 0

Piller's Profile Image

Reviewed by Piller

May 9th 2013

4 out of 5 marks

Great Rates and Customer Service! Highly Recommended!

I have banked with American Express Bank now for several years. They have among the best (not always the best, but close) rates & very good customer service. If I would have one gripe with them it would be their website. Several things you can't do there that you should be able to but I have received messages that they are upgraded their website so hopefully they address these shortcomings & then I can't imagine a better place for your savings.

Is this review helpful? ▲ Yes 1 ▼ No 0

JonathanAdrianLaRo's Profile Image

Reviewed by JonathanAdrianLaRo

Jan 26th 2013

5 out of 5 marks

Wonderful Banking Experience

I have a bluebird account. No fees, charges or anything. I must say they are the best financial institution I have ever used. I would recommend them to anyone...

Is this review helpful? ▲ Yes 1 ▼ No 1

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