A+ MyBankTracker Rating

American Express

About American Express

Editorial Note: This content is not provided by American Express. Any opinions, analyses, reviews or recommendations expressed in this article are those of the author’s alone, and have not been reviewed, approved or otherwise endorsed by American Express.

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Customer Reviews

Most Helpful American Express Bank Customer Reviews

  • A
    Reviewed By AmexCustomer Apr 13, 2016

    Great Savings Bank

    I see a lot of posts about the Amex credit cards, complaining about this or that, but I'm puzzled because this bank is all about savings, not the credit cards. As a bank, I've had savings here since I first found out about it several years ago. I have no complaints except they aren't offering a top tier rate. I started looking elsewhere recently for that marginal edge because my wealth advisor pays no interest on cash. These days, with low interest rates the norm, getting 1% is still over 10% better than getting .9%, which is what Amex pays at this time. After looking for a higher yield and seeing lots of negative comments about Dime, Synchrony and EverBank, all who pay more than AmEx Bank, I decided to check AmEx Bank to see the reviews of the company I'm using as a baseline. My own experience is 5-stars, except for the lower rate, and I was surprised to see all the negative reviews. Some are much worse than the banks I'm considering, which really surprised me. I eliminated the credit card complaints because they don't apply, but was astounded to see all the customer service complaints. I put AmEx customer service at the top of the heap, and AmEx Bank is no exception. Transfers, both in and out, have always been quick, usually one day but never more than 3 business days, but prudence has me always allowing a day longer that it really takes if I'm transferring into my checking account. My calls to Customer Service have always been handled quickly and completely, as I expect from AmEx. I use AmEx Bank as a leveling factor on my checking account at a local bank. I sweep money into AmEx when I don't need it right away, and move money from AmEx into checking when I see the account heading negative. I keep $500 in the local bank's savings account, at almost zero interest, and have it tied to the checking as first overdraft protection, but back that up with a $5000 no-charge-until-used credit line should I screw-up and do a big overdraft. So I have a back-up plan in case the Internet goes down. I run a cash flow spreadsheet that looks several months out, so I don't usually have surprises at all, which is great for peace of mind. So should I forego the even higher interest rates in exchange for the AmEx service and peace of mind of being tied to such a strong company. I wish everyone could have had my positive experience with this great, albeit relatively expensive, company. I'm truly sorry that some people have had a bad experience.

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  • J
    Reviewed By JHayes Dec 23, 2013

    So frustrating and maddening I had to take up zen meditation.

    The confirmation papers say one thing, but then the card is denied. My credit is excellent, I rarely use credit, and now I remember why. I chose this card carefully and opened the account for the sole purpose of making a single large purchase, and then on the morning of the purchase, the card was denied. I tried to contact customer service but the wait times are so absurdly long that I had to make a decision and just paid using other funds. I tried later to contact AmEx again and after being passed around from chat to phone to phone to phone and waiting on hold for 30 minutes the call was somehow disconnected. I regret opening the account and I'm left with frustration and ill will towards this colossal credit institution that cannot do what they say or find time to help me when I seek help. Finally, online AmEx does not offer a platform for complaints or expressing dissatisfaction, and I can't even send them an email. I guess they thing they're perfect or untouchable or something or just don't care.

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  • JW
    Reviewed By Jackie W. Sep 25, 2012

    Pretty Good

    I had really great customer service! While I love the product, I think the website and features are very outdated. I would be nice if it had a better user interface on the website. It looks very old-school and I wish there was a way to see the routing & account number without having to search for it (similar to ING, my credit union and other banks).

    Also, I would like to see some sort of mobile deposit feature.

    What I don't like is the hold time for ACH/EFT credits once they hit the account. I have direct deposit set up which is available right away but all other incoming transfers are so lengthy in time. I've never seen anything like this. That's probably the biggest downside for me.

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