I don't know why other people are rating this bank so low. I've had great customer experiences. People that are friendly and go out of their way to help. The bank fees are great! I would definitely recommend this bank to someone who wants a regional bank.
A few months ago. Arvest bought out our bank (union bank). On more than one occasion our deposits have not posted at the end of the day. We are not talking about thousands of dollars where they would need to verify a check first. The first time it happened it didn't get credited until we went to the bank with the deposit slip. They couldn't give us a reason,
this past friday, before noon, my husband deposited $600. On saturday, i went to use the debit card for a $40 transaction. It was declined. I checked my online statement and sure enough, once again, it was not showing the deposit. So yesterday (monday) my husband went to the bank again and they had to force the deposit through. We were told that arvest has a 'out of date' system and that these things will keep happening until they get up to speed. Before they bought out union bank. Our deposits were there for use immediately after the deposit (didn't even have to wait till the end of the day)
i think we have given arvest enough chances and now they told us this will keep happening until they get updated, i am looking for another bank. Awful!
After banking with Arvest for 15 years and being sick with pneumonia my account ended up out of whack. I called them to discuss the discrepencies and asked them to work with me. All I got from them is that they really don't care that I was sick in the hospital with pneumonia, it wasn't their fault and they will not adjust any fees unless I can prove that they made an error in any way. All I can say is if you don't care about your customers any more than that then you certainly don't need me as a customer.