B MyBankTracker Rating

Atlantic Coast Bank

About Atlantic Coast Bank

Atlantic Coast Federal Corporation is the holding company for Atlantic Coast Bank, a community-oriented financial institution serving southeastern Georgia and northeastern Florida through 13 offices, including a focus on the Jacksonville metropolitan area.

Atlantic Coast Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

MyBankTracker
Rating
Poor
Fair
Average
Good
Excellent

Branches
0
ATMs
0

We found bank branches & ATMs within miles of .

View Locations & Hours

Customer Reviews

Most Helpful Atlantic Coast Bank Bank Customer Reviews

  • S
    Reviewed By scottms Jan 30, 2013

    Worst Customer Service

    I have had two very bad customer service experiences at Atlantic Coast Bank. First, my debit card information was stolen somehow (I still had my card) with many quick uses of the card on black friday. I immediately stopped the card once I saw the transactions, called the bank, and filed a police report. It wasn't until the police report was mailed to me and then mailed to them that they would after a review process reimburse me the thousands of dollars. It was more than 3 weeks before they reimbursed my money and I had to figure out other ways to pay my bills. The second happened a year later when 3 unauthorized direct withdrawls occurred from a company that I had stopped allowing direct withdrawls from. The company apologized for there error. However, atlantic coast not only refused to reimburse me for the fees toping over 100 dollars for these fraud charges but they also wanted to charge me another 37 dollars just to freeze my account! It is not worth your time or safety of your money to use there services.

    Thank you for your feedback Is this review helpful?
  • RK
    Reviewed By Robert K. Jun 14, 2013

    Horrible Client service

    I went through the SBA process with Atlantic and was very pleased with the woman who handled the loan initially. However, when my loan was handed off to a loan closer, it became a nightmare. Her repeated mistakes were not nearly so big a problem as her attitude. She has been demeaning and treated me as if I was a bother. She is confrontational and, frankly, not very sharp. I don't have a problem that she makes mistakes, it's that she seems to hold it against me when she does. It's as if it's my fault when she is in error. I have begun my new SBA loan process with Wells Fargo and will refinance the one I have with Atlantic Coast at my first opportunity.

    Thank you for your feedback Is this review helpful?
  • L
    Reviewed By LEMIEUX03 Dec 6, 2014

    Worst Customer Service

    I too have had very bad customer service experiences at atlantic coast bank. I had a balance in my checking to cover 4 charges which cleared, however the first 2 that hit at 7am the bank considered them uncollected and charged me 2 (two) $37. 00 fees which in turned lowered my balance and caused the next 2 (two) that hit at 8pm to have insufficient funds. They transferred the money out of my savings and then charged me a $10. 00 fee. In addition to 2 (two) more $37. 00 fees.

    Then a charge hit the next day when i had my direct deposits and the bank said that i had insufficient funds and charged me a $37. 00 fee. I now have $200+ fees and have to also figure out other ways to pay my bills. The company insisted it was not their error, refused to send me proof, and would not refund me the fees because 8 months earlier i had the same situation occur. I was told that refunds are only done once in a life time? We went into the local office and sat with a representative. He looked over the account and could not understand why i was charged the fees.

    He promised to give it to his manager to fix and they would call us. Guess what. It has been 4 days now and nothing has changed and no telephone call. Looks like we are going to have to drive 15 miles to address the issue again because the local branches telephone #'s are not posted. When you say you are going to do something.

    Just do it! Both times we even inquired about an overdraft account, which other banks have. Guess what! They do not have that either. The bank considers your checking as an overdraft? That is absurd. I have been a customer for over 15 years and have been on a fixed income for 2 years with only 2 issues this year because i have a tight budget. Thinking strongly of going to vystar as i too agree it is not worth your time or safety of your money to use their services.

    Thank you for your feedback Is this review helpful?

  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.
  • Next {{'$' + rate.annual_fee}} N/A {{(rate.intro_apr * 100 | number:2) + '%'}} {{(rate.apr * 100 | number:2) + '% - ' + (rate.highest_apr * 100 | number:2) + '%'}} {{'As low as ' + (rate.apr * 100 | number:2) + '% - Variable'}}
  • No results matching your search. Please try again.
  • Next {{(rate.rate * 100 | number:2) + '%'}} N/A {{rate.points}} N/A {{'$' + rate.fees}}
  • No results matching your search. Please try again.
  • Next {{(rate.apy * 100 | number:2) + '%'}} N/A {{'$' + (1 * rate.minimum_balance | number:0)}} {{'$' + (1 * rate.minimum | number:0)}}
  • No results matching your search. Please try again.

  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A