Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Average customer rating

View Reviews

Add a Bank to Compare

Bank Rates
CIT Bank
Add
Bank Reviews
Suntrust Bank
Add
Bank Reviews
Regions Bank
Add
Compare Banks

Find BB&T Branch Locations

Latest Customer Reviews

chegarufa's Profile Image

Mclean branch reviewed by chegarufa

May 22nd 2015

ATM problem

the only problem with this branch is its ATM machine does not work for a long time. at the begininig I though it was my card but I tried in several other locations and it works fine exept in this branch.

Is this review helpful? ▲ Yes 1 ▼ No 0

Greg1776's Profile Image

Sandy Springs branch reviewed by Greg1776

May 19th 2015

I really like my local branch

I've banked at BB&T for a decade and they've always done the right things for me. I don't where a 2 star rating came from - my branch has always been polite, courteous, helpful and friendly.

Is this review helpful? ▲ Yes 1 ▼ No 0

shenata1's Profile Image

Charlotte University branch reviewed by shenata1

May 18th 2015

Rude and Incompetent

Opened new account on the 8th with a large deposit. Asked how many days before check would clear as well asked no more than 7? She never stated at that time that she meant business days, so OK fine. 5 days later, I call the bank for help with online account access, as well I asked had my check cleared hoping it would be sooner than the 7, she advised me no and that it would be in at 12 A.M. on the 18th. 12 am, 6, am, 9 am, no luck, call bank, speak to same lady, believe her name was Angela. I tell her wanting to know why my check hasn't cleared. My online account said the 18th, on Wednesday she said 12 am on the 18th. I advise her of her previous statement. Here it is 9 A.M. on the 18th and she tells me that it is the 18th at 12 A.M. tonight. Ok, and she's a supervisor. I told her that 12 A.M. begins a new date that's why we celebrate the 1st on new years at 12 A.M. At this point in time, I truly do not see a bright future with this bank. When I asked to speak to a supervisor, she said she was a supervisor, I then asked for her supervisor, in return, I was placed on hold for 5 minutes with what I believed was to hope that I hung up. I then placed a complaint through the 888 number. Even they could see in my account online that I'm supposed to receive my funds today and it's the 18th. Smh

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all reviews

Featured Rates

Featured Saving Rates

Compare more rates »