MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I visited a BB@T bank in Palm Coast FL yesterday. The Citibank that I used in TX was being bought out by BB&T. I had some questions about my bills and other issues. There were three tellers and one lady sitting in a private room. No customers were in the bank. They asked me to wait a few minutes. Five minutes later, I still have not been helped. I asked if I should make an appointment. I explained my problem to a teller. She took my name and phone number and was told someone would get back to me, since my information was probably not posted yet. (She had not checked to verify) I have over $50,000 in the bank and have no checks or debit card to obtain any money. This is a very poor introduction to this bank. No one has called me yet. I sure miss the friendly service from my TX bank
I recently inquired about getting 3 years' worth of statements from an equity line. Bobby at the Inman, SC branch was so very kind and prompt in his reply. As a matter of fact, he completed my request in one day's time. Bobby, you are the best!
In all my years of banking BB&T is the worst! If we didn't have direct deposits from the government and private insurance companies we would be out of here immediately. Several weeks ago I actually held on the phone for over 40 minutes. The branch we deal with is absolutely pathetic. At our branch there are 3 drive up lanes but 2 are always closed. The bank is constantly under staffed. Twice this week there was 1 teller for inside and outside and 1 other person in the bank.
Obviously, there is absolutely no security. It’s difficult to put into words just how much this branch, located in North Miami, FL is disliked! By far, the worst service of any bank we have ever dealt with. You inherited us. We did not choose BB&T nor would we ever.