MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
the only problem with this branch is its ATM machine does not work for a long time. at the begininig I though it was my card but I tried in several other locations and it works fine exept in this branch.
I've banked at BB&T for a decade and they've always done the right things for me. I don't where a 2 star rating came from - my branch has always been polite, courteous, helpful and friendly.
Opened new account on the 8th with a large deposit. Asked how many days before check would clear as well asked no more than 7? She never stated at that time that she meant business days, so OK fine. 5 days later, I call the bank for help with online account access, as well I asked had my check cleared hoping it would be sooner than the 7, she advised me no and that it would be in at 12 A.M. on the 18th. 12 am, 6, am, 9 am, no luck, call bank, speak to same lady, believe her name was Angela. I tell her wanting to know why my check hasn't cleared. My online account said the 18th, on Wednesday she said 12 am on the 18th. I advise her of her previous statement. Here it is 9 A.M. on the 18th and she tells me that it is the 18th at 12 A.M. tonight. Ok, and she's a supervisor. I told her that 12 A.M. begins a new date that's why we celebrate the 1st on new years at 12 A.M. At this point in time, I truly do not see a bright future with this bank. When I asked to speak to a supervisor, she said she was a supervisor, I then asked for her supervisor, in return, I was placed on hold for 5 minutes with what I believed was to hope that I hung up. I then placed a complaint through the 888 number. Even they could see in my account online that I'm supposed to receive my funds today and it's the 18th. Smh