Overall Rating

MyBankTracker rated BB&T based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Financial Health
Bank Fees
Bank Rates
Number of Locations
Mobile Deposits
Mobile Banking

Featured Rates

Featured Saving Rates

Compare more rates »

Average customer rating

View Reviews

Add a Bank to Compare

Bank News
CIT Bank
Bank News
Suntrust Bank
Bank Rates
Regions Bank
Compare Banks

Find BB&T Branch Locations

Latest Customer Reviews

kburriss's Profile Image

Taneytown branch reviewed by kburriss

Jun 29th 2015

5 Stars!

Andrea Brown has been nothing but a huge help for us! I am so glad we chose to open our account with the Taneytown BB&T!

Thank you for all of the help and keep up the great work :)

Is this review helpful? ▲ Yes 1 ▼ No 0

bttbadbank's Profile Image

Gainesville Main branch reviewed by bttbadbank

Jun 13th 2015


Was told by the branch manager Richard Sargent that we would get the first $100 of each check deposit that we made credited to our account the day of the deposit. Information about the $100 credit is also in their online brochure. So two separate deposits should equal $200 right? Wrong! BB&T actually reversed one of our credits of $100 overnight creating an overdraft. We were also opted in for overdraft protection/review without our consent. The branch manager was aware of our preferences.

We have asked for a refund based on a bank error however we were told by their operations manager Cassandra Leach that BB&T isn't required to give refunds for bank errors. So this means that they can take your money and not give it back if they don't want to. Guess what else, if they decide to steal from you as they did us, you have no real legal recourse because of their arbitration agreement.

If you've been abused by BB&T, PLEASE file your complaint immediately with the Consumer Financial Protection Bureau. This is the only way to stop BB&T at this time. For more ways to get back at them, please visit my blog at http://bbtbadbank.blogspot.com/

Is this review helpful? ▲ Yes 1 ▼ No 0

Martinalba's Profile Image

Humble branch reviewed by Martinalba

May 29th 2015

Excellent !!!

My husband and I changed our personal and business accounts With This bank and we are very happy having them as our bank. My branch (Humble TX) has always been polite, courteous, helpful and friendly .We always has a very positive experience. We love this branch. These employees are 100% professional while making you feel human, loved and truly care!!! We are very pleased to have transferred all our business and accounts here. Check it out and see what I mean!!!

Especially Mr. Jaime Quiñones

Jaime you are the best!!!!

I just recommend my son and all my friends,

All at BB & T and ask for Jaime

Is this review helpful? ▲ Yes 1 ▼ No 0

Post a review View all reviews

Featured Rates

Featured Saving Rates

Compare more rates »