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BBVA Compass Bank Locations in Your Area

BBVA Compass Bank has 674 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about BBVA Compass Bank

BBVA Compass Bank was established March 1964. That's more than 50 years ago! It holds assets of 85.4 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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BBVA Compass Bank Branches Customer Reviews

(134 Reviews)
2 out of 5 stars
See all 134 customer reviews
  • L
    Reviewed By LWilliams Feb 22, 2016

    Not bad

    I had a decent experience here. I had an appointment to open a business account with an account manager and when I showed up he had already left before our appointment. Kevin Cho was the Financial Sales Advisor who I ended up speaking to about opening a business account for my Tax prep business. His customer services was efficient and he was very helpful. I opened the account here because of Kevin Cho. Thanks

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  • P
    Reviewed By Pcook Jan 8, 2016

    Take your Hoola Hoop

    I've not received such poor service in a long time. When I opened the CD, they were very willing to take my money. When it came time to close the account, the banker made me "jump thru hoops", -- thus my comment "Take your Hoola Hoop". I had all the necessary documents with me, but when I asked to close the account, the banker told me he would have to contact their legal department, and he'd get back in touch with me. I asked how long it would take to get an answer, and was told "usually only one or two days". That was such a joke for such a simple, and routine situation.

    In the meantime, I drove to another bank in town to close an account there. They took copies of the death certificate, and the letter appointing me personal representative. I had a check in my hands within 5 minutes. They are true professionals.

    I'm not sure if the banker at Compass is only a "junior banker", or if he is not allowed to make any simple decisions, or he is not allowed to make a quick phone call to his legal department. No matter what the reason, I did not receive professional treatment like I receive at other banks in Ft. Collins, CO.

    My advice to anyone reading this -- TAKE YOUR MONEY ELSEWHERE!

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  • T
    Reviewed By tblack4ever Dec 28, 2015

    Customer service is not their strong suite

    When I recently tried to open a checking account at this location I was astounded by the lack of professionalism by the bank manager. When I presented my payroll check to open my account, the manager wanted to put a full 7 day hold on my check. He refused to offer any other solution; in today's banking where a check clears the bank electronically in moments. He didn't offer to check on the issuing bank, or give me partial access to my money. He was also making a lot of unacceptable jokes about the situation and how foolish I was to think I could, and should be able to access my funds within a more reasonable time frame. I have never been so turned off by a business professional. I walked out and took my money with me. This is NOT full service banking in my opinion.

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