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BBVA Compass Bank Locations in Your Area

BBVA Compass Bank has 674 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about BBVA Compass Bank

BBVA Compass Bank was established March 1964. That's more than 50 years ago! It holds assets of 84.7 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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BBVA Compass Bank Branches Customer Reviews

(133 Reviews)
2 out of 5 stars
See all 133 customer reviews
  • P
    Reviewed By Pcook Jan 8, 2016

    Take your Hoola Hoop

    I've not received such poor service in a long time. When I opened the CD, they were very willing to take my money. When it came time to close the account, the banker made me "jump thru hoops", -- thus my comment "Take your Hoola Hoop". I had all the necessary documents with me, but when I asked to close the account, the banker told me he would have to contact their legal department, and he'd get back in touch with me. I asked how long it would take to get an answer, and was told "usually only one or two days". That was such a joke for such a simple, and routine situation.

    In the meantime, I drove to another bank in town to close an account there. They took copies of the death certificate, and the letter appointing me personal representative. I had a check in my hands within 5 minutes. They are true professionals.

    I'm not sure if the banker at Compass is only a "junior banker", or if he is not allowed to make any simple decisions, or he is not allowed to make a quick phone call to his legal department. No matter what the reason, I did not receive professional treatment like I receive at other banks in Ft. Collins, CO.

    My advice to anyone reading this -- TAKE YOUR MONEY ELSEWHERE!

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  • T
    Reviewed By tblack4ever Dec 28, 2015

    Customer service is not their strong suite

    When I recently tried to open a checking account at this location I was astounded by the lack of professionalism by the bank manager. When I presented my payroll check to open my account, the manager wanted to put a full 7 day hold on my check. He refused to offer any other solution; in today's banking where a check clears the bank electronically in moments. He didn't offer to check on the issuing bank, or give me partial access to my money. He was also making a lot of unacceptable jokes about the situation and how foolish I was to think I could, and should be able to access my funds within a more reasonable time frame. I have never been so turned off by a business professional. I walked out and took my money with me. This is NOT full service banking in my opinion.

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  • K
    Reviewed By kellynaples Nov 3, 2015

    Horrible

    I had identity theft and someone stole my social security number and opened an account at this bank. The bank was NOT helpful, would not provide me with any information, etc. Now three weeks later (After I reported the fraud) they still are changing my address on the account and they will not provide me with any information. I definitely would not use this bank for anything. Plus I have emailed the fraud department at the bank and have asked for a supervisor to call me to talk to them about the problems and I have not heard from them.

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