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BBVA Compass Bank Locations in Your Area

BBVA Compass Bank has 670 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about BBVA Compass Bank

BBVA Compass Bank was established March 1964. That's more than 50 years ago! It holds assets of 87.6 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 11%. Lower is better!

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BBVA Compass Bank Branches Customer Reviews

(137 Reviews)
2 out of 5 stars
See all 137 customer reviews
  • M
    Reviewed By meadow Jul 17, 2016

    very poor customer service

    Right now Compass is advertising a 1 year CD on its website. It is only available on its website. Despite being an account holder for over 25 years, spending a couple of hours trying to apply for this CD, moving a significant amount of money to Compass to fund the CD- after 4 days on hold they told me the CD was not approved because they could not verify my identity. Let me say that again, I have had a checking account at the bank for 25 years. They could not tell me why they couldn't verify my identity. They told me to contact the local branch which told me to call the toll free corporate headquarters which told me to contact the local branch- an endless loop with no resolve.
    Needless to say, my saving are going elsewhere. And given the other reviews maybe that's a good thing since it sounds like they are bad about letting you have your own money back.

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  • C
    Reviewed By Crossbend925 Jun 15, 2016

    What customer service?

    This bank has no communication between the main offices and the branches, and doesn't care that their customer service is terrible. Today the person waiting on me was waiting on customers in the drive-up, waiting on walk-in customers, and answering the phone. The walk-in person was NOT priority. I made a deposit and asked to be issued a debit card. He said that he would do that around taking care of the other customers.

    He then pulled up my account and asked if I wanted the debit card for the personal account or the business account. The business account has been closed for 17 years!!

    He then asked in we still lived at an address at which we lived 21 years ago. I told him that Compass Bank has had our correct address for 19 years, since we bought the house in which we live. We get our statements there every month. He argued that they did not have the current address. I asked for my drivers license back - he needed it to issue the debit card - and I just switched banks.

    Add in the fact that they are closed on Saturday, it is no wonder that the banks around them are always busy, and they have very few customers.

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  • B
    Reviewed By bjjack02 Jun 11, 2016

    BBVA Compass is a HORRIBLE financial institution

    Let me start by saying that if there was a way to give zero or negative stars, I would've done that. I've only been a member of BBVA for a little over a month and have never experienced such horrible customer service, incompetent people and poor online banking.

    Since I've joined this horrible excuse for a financial institution, they have yet to send me a debit card for my account, which they said they would do in an email to me within 10 business days. It's been over a month now. When I called customer service, a woman with a poor attitude told me that the branch representative must have misinformed me...although I signed up for the account online and I was sent an email with this information.

    And, logging on to online banking has been a nightmare. After several attempts to change my temporary password and view my account, I gave up because I consistently received a "fatal error" message.

    If you are considering joining this bank, run for the hills and don't let these incompetent people manage your money. Learn from my mistake.

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