This was my first bank. I have been with them for over 8 years. I have always had great customer service and they know me by name. If I ever have any issues with my accounts they will go out of their way to help. They even send personal letters to their customers wishing birthday wishes and more. They let you know if anything weird is going on with your account(s). Their bank fees are great. I give them a 5 of 5 for customer satisfaction.
I too have had the issues...I received a temp password and tried to no avail to get logged-in. The password is one time only shot and after trying several times I'm now locked out. I did not realize how dependent I am on technology until now. I think the architects of the Affordable Care Act worked on this site as well! Would change banks, but it would be a bigger hassle! If it's not broke, don't fix it!
I have been with Bancorpsouth for over 15 years. I stick with them only because my mother is linked to my account and refuses to change banks and I travel overseas quite a bit, so i use it as a safety net in case something were to leave me stranded. I am also with 2 separate banks. I just would like to stress that if you are ever intending to go overseas and pay for anything, please do not go with bancorpsouth. They are the most ignorant when it comes to this. They have no international transfer of funds option, block my card if I so much as breathe on it even after telling them to where and when I will be traveling (which leaves me stranded with no phone service), I tried to tell them my last withdrawal over the phone to get some information about my account while I was in Mexico and the response was "Ma'am, we are in America and I don't know what a peso is" (Are you not a bank?) and they continuously change the online system and each time it blocks my login so that I need to go into the branch before accessing. I hate this bank.