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Bank of America Locations in Your Area

Bank of America has 4,782 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about Bank of America

Bank of America was established October 1904. That's more than 100 years ago! It holds assets of 1.65 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Bank of America Branches Customer Reviews

(673 Reviews)
1 out of 5 stars
See all 673 customer reviews
  • S
    Reviewed By SeenItHappen Jul 26, 2016

    Late Fee Scam

    I believe that there should be a class action suit against BOA. It revolves around the email notification that a statement is ready.

    For one of my other banks, I use 4, I get notice of a payment on the 25th that a statement is ready that is due on the 27th. I use this as an suggestion to log on to my account and see what is happening. I make a full payment and things are good.

    With BOA I get a notice on the 26th that there is a new bill. The minimum amount due is $25. The date it is due is the 22nd of the next month.

    So four days after a minimum payment is due on this month I get information that my next months payment is due on the 26th. But when I first started getting these online notices I did not realize this timing was going on and I looked at my account and found out that I was late on the account that was due that month by four days and was given a late penalty payment.

    There are also threats that there might be late fee's up to $37 and an increase of the interest rate to a penalty APR of 29.99%.

    I went and talked to them stating that I received an email notice from my other banks notifying that a payment was due before the late date. Only BOA sent out the notice after the late date. I suspect that their lawyers will say that the notice was for a date almost 30 days in the future and therefore I was wrong in saying I did not get advanced notice. Like I said, all other banks provide communications a few days before the due date so you can resolve things without penalty.

    I eventually figured out their convoluted web page and got automatic payments established. I asked my wife about her experience and it was the same as mine and we both have extensive computer experience including creating web pages and other things.

    So I propose that this situation is aimed at the less informed and will basically guarantee that they will miss payments and be subject to the penalties. If they have less confidence they will likely not ask for a refund and will loose their money.

    If you look at the millions of possible customers who might be hit with something like a $37 payment and a 29.99% interest rate you can see that this adds up to a very significant amount of money. But any individual will not have enough loss to make it worth going to court over.

    So this is a situation made for a government crack down or a class action law suit to get them to change the format of their notices and to repay the fees and reset the interest rates for all those possibly affected.

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  • D
    Reviewed By danieliam Jul 6, 2016

    horrible customer service

    I got a notice on the 22 of June that my debit card was going to be replaced because they said it was compromised. July 6th they shut off my card with no replacement and no way to access my money. They wanted me to pay $15 to over night me a card. Tjat wss thiet only solution

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  • S
    Reviewed By Sean007 Jul 5, 2016

    Worst Bank ever. Stupid Manager

    I would never go back to this branch of Bank of America. If you want to wait 40 minutes in line you should go there and spoil your lunch break. There are only 4 people in working in a bank. Two of them are busy on their own another two people are slow as a turtle.

    After 40 minutes finally my number came and a manager gave her to do paperwork. Wtf? Is She blind, can't see other people are standing in line, she need to stop her stupid work and come to help other people.

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