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Bank of America Locations in Your Area

Bank of America has 4,793 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about Bank of America

Bank of America was established October 1904. That's more than 100 years ago! It holds assets of 1.64 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Bank of America Branches Customer Reviews

(651 Reviews)
1 out of 5 stars
See all 651 customer reviews
  • T
    Reviewed By tank987654 May 26, 2016

    Very Poor Customer Service

    I'm a 'Preferred Rewards' customer of BOA and have been treated very poorly by this location. I've called on 5 occasions, each time getting stuck in a phone queue that requires an entry by me every 2 minutes to stay in the queue. Each time I've called, I waited 15 to 20 minutes with no answer. When I finally got through, I asked to speak to the branch manager and was told I would receive a call back after leaving my phone number. I did not receive a call back.

    The following day, I again waited 15+ minutes in the phone queue and finally received an answer. When I explained my thoughts on the way they handled customers via their phone service, the answer I received (from the branch manager) was that they were very busy. Too busy to answer calls from a 'Preferred Customer' on the phone I asked? The response I received was "Do you want to argue or do you want me to assist you with you banking question?"

    I've been a loyal customer for a long time and do not have a small amount on deposit with this bank. To be treated so poorly and not be able to contact them via phone is incomprehensible. Given my present location and condition, I'm unable to conduct my business in person. Not sure where this leaves me other than having to deal with poor service via the phone.

    I have 2 other banks that I bank with and will be giving serious thought as to why I would keep any money on deposit with Bank of America given the way I've been treated and my outlook for contacting them in the future should I need to do so..

    It's sad now that I've had some time to read through other customer feedback. It's hard to comprehend how a bank that receives such poor feedback can remain in business...

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  • S
    Reviewed By StuartR May 25, 2016

    Customer Disservice

    If you share a joint account with a significant other be very aware that should anything happen to the individual that controls the on-line identity, the other party will be cut off from all access to that information. All prescheduled payments will be canceled, e-bills will go unrecognized, and all pay to account information will be deleted.

    Just spent almost an hour on the phone with 3 levels of 'customer service' and the best they could offer was a hard copy of the abbreviated information.

    Think two, three, & four times about if & how you want to do business with them.

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  • R
    Reviewed By recenthomebuyer May 19, 2016

    Leaving Bank of America Not Looking Back

    I had an absolutely HORRIBLE experience getting my home loan from Bank of America. It was the WORST customer service EVER. I could write a novel about the agony but I will try to condense it to meet this format. Needless to say I am moving my banking elsewhere and I know they will sell my home loan probably before I make my first payment, so at least I will never have to deal with them again.

    We had a 60 day closing. That is twice as long as a “regular” 30 day closing. We did not close until yesterday, day 69, at 6:30 PM (even though the original time scheduled for the closing appointment was 3 PM – they even hardcore stumbled at the FINISH LINE) following the issuance of TWO closing extensions to our seller.

    Our loan officer was incompetent to say the least. During our 60 day closing, it came to light that he did close to NOTHING. I sent him numerous documents multiple times – via email and posting to the online mortgage portal – that following our closing date he claimed never to have received. Even though I have a thorough email record to document that some items were sent to him four and five times!

    Our case was escalated to a sales manager on Monday 5/9 (our original closing date) as our loan officer called us the Friday before – 5/6 – basically saying “there is no way the loan is going to close on time”, even though he had never given ANY indication that he was even behind up to that point. I called him literally every day that week (again, I have phone records) and he screened my calls, emails, and texts, failing to contact me in any way until approximately 2 PM that Friday afternoon. That weekend we went out of town for a trip and it was basically ruined because we were frantically calling Bank of America trying to get a manager on our case. As mentioned, no one contacted us back until Monday.

    When the sales manager took our case it was revealed that we had never been charged for our appraisal, which I had obviously noticed, even though I provided my BANK OF AMERICA CREDIT CARD information to the loan officer TWICE. I can’t even mention all the things the sales manager had to do that should have been done weeks or months before. One that comes to mind is that they did not have our 2015 tax transcript from the IRS, even though 2013 and 2014 had been successfully obtained. Why didn’t they order them all at the same time, even though we signed the 4506-T for all of them? I don’t know. But I found out about it on Friday afternoon 5/13 and called the IRS myself, waiting on hold for 3 hours, obtaining it myself. The bank told me they had ordered it Friday morning and it takes “24 to 48 hours to get back” and no way was I waiting that long for them to do something they already had 60+ days to do.

    The stumbling block at the closing was that the bank’s closer hadn’t sent the final purchase documents to the title officer. I had to scramble communicating with both parties myself to help get it resolved. I did not have the amount needed for the cashier’s check until literally 4 PM (the time Bank of America closes) the day of my 3 PM closing. AFTER THAT it was revealed at the closing table that Bank of America made the closing documents for the wrong amount. They did not include a $3,000 seller credit that they were supposed to. As we were literally signing documents we had to wait again for Bank of America to resend them and give us our $3,000 back.

    If you are getting a home loan, go literally ANYWHERE ELSE. DO NOT USE BANK OF AMERICA. THEY ARE TERRIBLE. Buying a home is supposed to be at least a little bit enjoyable and I am really just glad it is over.

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