MyBankTracker rated Bank of America based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Went in to the Thrashers Corner branch in Bothell and spoke with Jonathon. Was not happy about his attitude and follow through. He was to take care of canceling an account and then contacting me before the end of the business day. I waited no call so I assumed he would call me the following morning to confirm that he made the call to a department within the bank. Once again no call so I called him after 12:00pm and he had attitude with me, told me he has difficulty handling all the customers and that come into the banking center. (I guess this is why I didn't get a call from him). He did say he had made the cancellation call but didn't have a name of who he spoke with, no confirmation number and didn't request any documentation sent confirming our request. He said there was "probably" notes on the accounts. He dropped the ball.
I recently moved to Florida and wanted to be sure my account addresses and information was up to date. There was a line out the door for customers. The manager informed me there was a two hour wait to see a representative. So much for customer service. As a premiere customer, you would think they would like to keep my business. I will be moving to another bank.
Manager and staff have no clue on what there doing or how to do it. Horrible customer service. If your going to bank with bank of america do not go to this branch and go to the one on south park ave they are much more friendly. The manager looks like a girl but is a actually a guy.