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Chase Locations in Your Area

Chase Bank has 5,655 branches and 13,284 ATMs nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has a growing number of ATM locations in select regions.

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Learn more about Chase

Chase Bank was established December 1823. That's more than 150 years ago! It holds assets of 2.05 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

Looking for an alternative to Chase?

If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Chase Branches Customer Reviews

(466 Reviews)
2 out of 5 stars
See all 466 customer reviews
  • 1
    Reviewed By 1Nikki2 Aug 31, 2016

    Absolutely ridiculous.

    I have never had a problem with chase bank and have been with them for over ten years. Recently, I tried to purchase an item through Gamestop and kept getting an email from Gamestop saying that my payment was declined (I had more than enough money in my account... there should have been no problem). So I called Chase. First of all, the person I spoke with was barely understandable. Yes, they spoke English, but it was very broken and very difficult to follow/understand what they were saying. Finally, I learned that my card had been declined because I had fraud protection on my accounts and because I hadn't bought anything from GameStop in the last 6 months, it flagged the account and declined the payment. Great - I am all for fraud protection! No problem. The bank "cleared" the hold on the payment. The next day, I receive another email from GameStop saying it had once again been declined. Called the bank - same difficulty understanding the agent and same answer, it was "cleared" it should go through now. Another email from GameStop saying to contact my bank. I called the bank again, and was told by this particular agent that the payment had been placed on "hold" and declined because it was a business account and that most businesses wouldn't purchase games. I asked the person to please look on the information in front of him and notice that my business is a DAYCARE! Yes, it is totally normal for a daycare to order games. Regardless, it was cleared three times (supposedly) by my bank. GameStop states it wasn't. I have had such an ordeal with this entire process that has now lasted a week of constant phone calls to people who are difficult to understand - some worse than others - and my card being declined when it by no means should have been. If I have even ONE more experience like this with Chase, I will definitely move my business accounts to another bank -- it just isn't worth going through this hassle more than once.

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  • M
    Reviewed By Minirocks Aug 27, 2016

    Non-existent customer service

    A 30 minute wait for a 2 minute transaction! Multiple people kept asking me how they could help me. I said they could help by opening up another teller kiosk. The two other people in line agree. Wish they wouldn't bother asking how they could help if they aren't going to do anything about it. Makes the long wait more frustrating.

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  • A
    Reviewed By asr Aug 26, 2016

    Treated like a nobody

    I visit this bank almost everyday of life. My husband and I have been doing business with Chase for 20 years!!! One day I forgot to complete a portion of my deposit and and when the teller referred to a newly promoted manager I was schooled and embarrassed in front of other customers. This newly promoted manager who used to count the millions of dollars I push through Chase Bank every year seems to think that just because she sits at the fancy desk now she can speak to me as if she doesn't see my face on a daily basis. Do yourself a favor and visit one of the other branches in Patchogue because this employee and her big ego have seemed to have gotten in the way of her professionalism and common decency towards clients who are loyal and hard working.

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