Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Latest Customer Reviews

memol's Profile Image

Ironwood and SR 23 branch reviewed by memol

Apr 19th 2015

Very biased bankers and poor customer service

Customer service at this branch is the poorest possible it could be. The bankers are very rude and biased against internationals and show no interest in helping out the customers with their needs.

I went to this branch and wanted to apply for a credit card. The banker claimed that because of my country of origin and some new policies at the bank against terrorism money transfers(!!!), she cannot apply for a credit card for me. This did not make any sense to me since I've been living in the US for years and hold credit cards from other banks. I was very disappointed and angry because of her irrational response. I called the customer service of Chase bank and they said there is no such a thing and they helped me get a credit card on the phone! I'm wondering whether this experience indicates the banker's lack of knowledge and inability to do her job, or it is special treatment to minorities!

I do not recommend this branch at all, and in fact I think the manager of this branch really needs to rethink about some of the bankers working there.

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MarkDavid's Profile Image

Highland Park branch reviewed by MarkDavid

Apr 2nd 2015

Awsome Service

We lived in Highland Park / Highwood for 20+ years. Kept close relationship in the community. I was back last month for business and major transactions. I was in there (Chase) 5 times in 2 weeks. The service and assistance I got was second to none. I cant say enough positive. We use Chase in Arizona. All I can say is Thank You. Mark David Tucson, Az

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Arovana's Profile Image

Hoffman Estates branch reviewed by Arovana

Mar 16th 2015

Always bad service

last time I wanted to withdraw cash, and I really was upset and very furious with that service!!! They asked me 5-7 questions before I god my money!! They even asked "what I need my cash for", and when I said - this is private, they asked - "What exactly?"! Unbelievable! I spend 25 min answering it and wanted explanation! Finally, I got late to the place where I was going! Every time, when I am going to take cash from my account I face problems in that branch!! Next time I will go another bank. If amount more then $3000, be ready guys answering their lots of questions like in the police. It was more hard for me because my English is not so fluent.

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