Overall Rating

MyBankTracker rated Chase based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Latest Customer Reviews

KFamily's Profile Image

Traverse City Main branch reviewed by KFamily

Jun 30th 2015

Buyers and Sellers BEWARE!

DO NOT USE CHASE! If you are a Buyer and want to buy your dream home do not use Chase because you WILL lose the home! Chase takes at least 85 days to close a loan but they will tell you 45 with a smile on their face! RIDICULOUS! They should not be in business. Their underwriting is "behind schedule" and you will not get a response from management, processing or underwriting, they DO NOT CARE about your time frame only what works for them! I've bought and sold real estate for the last 14 years and have NEVER gone over 35 days. Chase has cost me so much money but they DO NOT CARE!

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viza123's Profile Image

West Hills branch reviewed by viza123

May 22nd 2015

Very poor service

About 4 of the staff are okay, customer care with the Business rep( I think his name is Adrain) is horrible, I've been in 4 times for the same problem. The branch manager, Kate or Kathleen does not help.

I'll never go back. They keep you waiting forever too.

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sarahfranke's Profile Image

Lake Hopatcong branch reviewed by sarahfranke

Apr 29th 2015

Annoyed and going to cancel my account!

I went to use the dirve thru mac and it was being worked on. I went around to the teller to take money out. Short story= I put my license and mac card in the tube and sent it up. IT GOT STUCK IN THE TUBE!!! Annoyed, they had me sit there and wait. I was buzzing and buzzing with no one responding. I went inside with my 18 month old daughter. They gave me a hard time getting money out- asked me a bunch of questions, and further annoyed me. By the way, I am pregnant and wasted about 45 minutes on this beautiful day in the Chase Drive Thru and bank. I got my money- however I had to leave my mac card and license as it was still stuck in the tube. I felt that the workers were rude. YES I WAS SHORT WITH THEM AS I AM VERY HORMONAL. WHO KNOWS WHEN I WILL GET MY THINGS BACK!!!!!!!!!!!!!!!!!!!!!!! LEFT THE STORE ANNOYED! NO ONE SEEMED TO CARE OR WANT TO HELP!!!!!

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