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Citibank Locations in Your Area

Citibank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Citibank

Citibank was established June 1812. That's more than 200 years ago! It holds assets of 1.34 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!

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Citibank Branches Customer Reviews

(178 Reviews)
2 out of 5 stars
See all 178 customer reviews
  • I
    Reviewed By Isaacholder Feb 5, 2016

    Government Travel Card

    Horrible customer service over the phone. I am a Government Credit Card holder so my payments are made by the government without me ever touching the money. I didn't know that somehow I still had a balance until I returned home from a 12 month deployment at which time I had accumulated late fees. I called them and explained the situation, the lady told me there was nothing she could do and I would have to pay the full amount with the late fees. They cannot accept debit cards over the phone because they are still in the dinosaur age and I had to provide them with my bank account and routing number in order to make the payment.

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  • F
    Reviewed By Financialcustomer Jan 26, 2016

    Terrible customer service

    The customer representative "Jonathan" asked numerous questions including trying to attain my entire social security number over the phone (that is not going to happen!), in addition to being rude and not exhibiting any interest in finding out what my actual concern was regarding my account. After constantly being given the run around I finally asked to be transferred to a manager which Jonathan put me on hold and after I waited 10 minutes I finally gave up and hung up the phone. This interaction was a waste of my time, and I never had my concerns resolved. Very poor customer service, and I am highly disappointed.

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  • P
    Reviewed By PNWbankuser Jan 11, 2016

    2 1/2 hrs w/phone app, customer service rep, CS Accounts Mgr, and website; Horrid

    4th attempt to send my "secure message" worked - wasn't bumped to "the page you're looking for can't be found" as I'd been. While writing message, i was bumped off site twice - apparently writing a secure message doesn't constitute "activity" - and on returning of course, I had to start over. I started copying my message ever other line - good thing, because when I hit "send message" I was bumped to a page saying "The page you are looking for can't be found." It took 4 times to get a message sent. This was not a long message, either.
    I have Autopay, set up to pay off balance each month. No Dec auto payment. Odd. But no min amount due either. OK. For January 9 autopay, I check website - the amount set to be paid is 650. I change it to the full balance. On Jan 11, no payment has been made, there is no record anywhere the site, in my accounts, anywhere - of the scheduled auto payment. I call. After hearing "I understand what you are saying" a dozen times (really) & being on hold while the rep checks in with a Mgr, I am connected to a Mgr. (At about an hour, now.) Yay! She says I cancelled autopay. No, I changed the autopay amount. "Oh!" She's excited!" because Jan 9 was Saturday, the payment won't show up til Tuesday!" But where is the record of the scheduled autopay?There's no indication, anywhere of 2700. "That's because its about to be paid, but hasn't been pid yet, so it won't show up in scheduled transactions or paid ones. I can see it will process Tues am." I don't see anything about any payment, only that the amount of 650 is now scheduled to be paid in Feb. "Well,what I see &what you see aren't the same; I see your account in real time." So when I call in for help, the rep & I can't access the same info? "Nope." Unbelievable. 2 1/2 hrs with citibank, the info my accounts page is wrong, the pending purchases are all there but no pending autopay. Really? This is a bank? This is state of the art tech? "I understand what you are saying, Ma'm."

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