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Citibank Locations in Your Area

Citibank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Citibank

Citibank was established June 1812. That's more than 200 years ago! It holds assets of 1.3 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 4%. Lower is better!

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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Citibank Branches Customer Reviews

(195 Reviews)
2 out of 5 stars
See all 195 customer reviews
  • C
    Reviewed By cmimi May 27, 2016

    ignorant employees

    I spent all morning to find solution to my problem at local branch in Mountain View, CA... no one cares
    I called the general number 1-888, asking for Buffalo, N.Y. phone number where I have a problem, they "could not give it over the phone for privacy issue". I can find it on the Internet, but it is not there.
    I might not be a Branch but a back store"??/
    Can you help
    650-281-6000. Thanks, luci Zimering
    I am a customer.
    Also I am waiting for 10 days for a replacement CREDIT card... did not get it.

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  • C
    Reviewed By cajessica May 25, 2016

    So Unprofessional!

    They were not knowledgeable of their products. The manager was looking up the product as we were sitting there then handed me off to another associate. Then she didn't help at all and kept telling us the minimum for the product was $500 but kept insisting we had to do $1000 minimum. When I pulled up the product I was looking for on my phone she refused to acknowledge that product existed. On top of that the bank manager had the blinds open so personal info could be stolen, I had to request it be closed, and the associate talked very loudly, again disregarding personal security. Horrible.

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  • E
    Reviewed By ebinet May 24, 2016

    Don't believe it when they say you have an Underwriter Reviewed Pre-Approval

    In October 2015 we applied for a mortgage pre-approval with Citibank. We decided to work with Citibank because I’ve been with Citibank for over 20 years since back when they were EAB. We thought they had a great reputation and we could trust them with this large purchase. My fiancée and I were ecstatic when our Agent James Boyer, said we had pre-approval that was underwriter approved.
    And so our search began. After losing a few houses to better offers and one that we went as far as having an engineer report, we were ready to give up. Our broker kept checking in and reminding us to tell Sellers that we had an Underwriter reviewed pre-approval. We finally found a house 8 months later. Our mortgage broker James gave us another pre-approval and again stressed that it was Underwriter reviewed.
    After signing contracts and obtaining all the documents they asked for, we ordered a title search, survey and termite inspection. Then three weeks after signing contracts we receive a call that the mortgage was denied by the Underwriter because of my fiancee’s child support. Really??? He’d been paying child support for 8 years. This was all included in all the documents first submitted back in October. They had all our financials including W2s and paystubs back then. What changed?

    We are embarrassed and ashamed with everyone involved. We are out over $2,000 and Citibank’s only response is that there was an oversight on their part. Our future was in their hands and that was their only response. From the beginning the bank was completely unprofessional. They had two separate inspectors calling my real estate agent to set up an inspection and each kept saying they were the only inspector. She refused to see either one until everything was cleared up because she wasn’t sure if it was a scam. I had to call James and ask him to please clear things up and let us know who the actual inspector should be. Then when I was told we were declined for a mortgage, Citibank’s attorney emailed the Seller’s attorney that they were ready to go to closing. Again confusing everyone.
    I should have listened when everyone warned me how terrible Citibank is. I am closing out all my Citibank accounts and moving over to a bank that is more professional and caring. This has been hands down the worst experience of our lives. Elizabeth and Bobby

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