Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

Snobry's Profile Image

Niles branch reviewed by Snobry

Apr 23rd 2015

Tellers

Lines too long. Too many people sitting around instead of serving customers. NOT ENOUGH TELLERS !

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ZBhandara's Profile Image

Irvine branch reviewed by ZBhandara

Apr 16th 2015

EXCELLENT CUSTOMER SERVICE

I have been your customer for over 25 years. On last Saturday 4/11/2015, I was at your branch at 1:45 pm and I was helped by a teller Mr. Adam Rastegar, he went out of his way to help me and guide me with different banking needs I had, he went above and beyond his call of duty to provide me with excellent banking experience. I was extremely satisfied with his service.

Thank you Adam.

Zarir Bhandara

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Madonahoe's Profile Image

Clifton branch reviewed by Madonahoe

Apr 9th 2015

Citibank website is AWFUL

It directed me to 3 local branches today. The first 2 had been closed. And it told me the Clifton branch was open until 6 pm. But when I got here at 5 pm. There was a sign icon the door that for the last 4 months they close at 4 pm on Thursdays. I NEVER WOULD HAVE DRIVEN HERE IN RUSH HOUR TRAFFIC IF I KNEW THEY CLOSED AT 4. I only came because the website assured me they were open until 6 pm. Very very frustrating.

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