Overall Rating

MyBankTracker rated Citibank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

cokers's Profile Image

Manhattan Plaza branch reviewed by cokers

May 13th 2015

A long line of unhelpful customer service reps and branches

My debit card information was stolen and a multiple fraudulent charges occurred. The charges were initially credited and then one charge was debited again. Citi said the charge was proven valid. I went into multiple branches to get additional information and faxed a dispute, each time I was disregarded and told to fax again. I called and the representative told me to get a lawyer. The issue has been going on for 6 months. PayPal was the vendor used for the charge and they didn't respond until I filed a BBB complaint. CitiBank has no customer service reps with any kind of creative thought process. I've never met a group of people that have only job, to serve customers, be so clueless and unhelpful in my life.

Is this review helpful? ▲ Yes 1 ▼ No 0

Snobry's Profile Image

Niles branch reviewed by Snobry

Apr 23rd 2015

Tellers

Lines too long. Too many people sitting around instead of serving customers. NOT ENOUGH TELLERS !

Is this review helpful? ▲ Yes 2 ▼ No 0

ZBhandara's Profile Image

Irvine branch reviewed by ZBhandara

Apr 16th 2015

EXCELLENT CUSTOMER SERVICE

I have been your customer for over 25 years. On last Saturday 4/11/2015, I was at your branch at 1:45 pm and I was helped by a teller Mr. Adam Rastegar, he went out of his way to help me and guide me with different banking needs I had, he went above and beyond his call of duty to provide me with excellent banking experience. I was extremely satisfied with his service.

Thank you Adam.

Zarir Bhandara

Is this review helpful? ▲ Yes 1 ▼ No 1

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