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Citibank Locations in Your Area

Citibank has 785 branches nationally across the country. This traditional brick and mortar bank is a large bank that services a large population, and has ATM locations, but we are not currently tracking them.

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Learn more about Citibank

Citibank was established June 1812. That's more than 200 years ago! It holds assets of 1.34 trillion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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Citibank Branches Customer Reviews

(202 Reviews)
2 out of 5 stars
See all 202 customer reviews
  • R
    Reviewed By robinlenogue Jul 22, 2016

    Online AWFULNESS

    Just spent 1h on the phone with EVERYTHING but useful. One of the reps didn't even know what a Citi Prestige Credit Card was. Nearly impossible to get someone on the phone if you don't have a Citibank account, also, which is kinda funny I guess they don't want new customers. I was to go with the Citi Prestige CC, but I might stay with my good Amex Experience and apply to their Platinum Card instead then.....

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  • W
    Reviewed By williamwaw Jul 15, 2016

    Consumer BEWARE of Citi

    Very very poor customer service. Was charged $25.73 late fee for a payment due on July 3 and I paid on July 1. Tried to get fee waived but was only put on the phone merry go round with calls to the Philippines who did not understand the English language. Fee is not important but the manner of their extremely poor customer service is a problem. I have been an outstanding customer and always pay the total amount monthly to avoid charges (maybe why they are acting ignorant). Don't really care because I have other accounts with Citi which I will be closing out. Wish I could give zero stars or negative stars! BEWARE of this unethical and shyster business.

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  • V
    Reviewed By vinayfwc Jul 9, 2016

    Trigger happy fraud department.

    I applied for and was approved for a Citi double cash back card. I've had nothing but problems since I got this card. Problems first started when I tried to add the card to apple pay. I was instructed to call a number to complete the apple pay setup. When I called up Citi to do just that, the agent at the fraud department said that since he couldn't verify my phone number as belonging to me (even though I have had this number for over a year now) in public records and hence was placing my account on hold. Anyways after spending quite some time I was able to verify my home phone number because it was associated with another credit card. It did not matter that everything else checked out since they were so fixated on the phone number. A couple of days later I called up the customer service to notify them of a large purchase I was about to make that day. I was put in touch with the fraud department again and after going through an onerous process of proving my identity to them, they finally said that I could go ahead and make my purchase. Unsurprisingly when I tried to make the purchase the transaction was denied. When I called up Citi customer support I was directed to their fraud department again where I was told that I couldn't be helped because my cell phone number wasn't verified. Apparently my option was to go home and call them from my home number! I put the charge on another card and called Citi back when I got home and demanded to know why my purchase was declined even though I had notified Citi and they told me to go ahead. The agent actually tried to blame me saying that I shouldn't have tried to add the card to apple pay as soon as I got it, and that I shouldn't have tried to make a large purchase on a new card. I told him if that was Citi's policy then they should have told me as much when I called ahead to notify them of the purchase. I asked to talk to a supervisor and got in touch with a lady who acknowledged that this shouldn't have happened and this was Citi's error. However the fact remains that Citi's fraud detection is over zealous and has too many false positives. I have excellent credit, no debt and the only reason I got the card is for the excellent rewards program. Unfortunately I realized after reading several forums that I am not the only one who has had experiences such as these. I wish I had read them before I got the card. Now I'm afraid to even use this card anywhere since I don't know what purchase/action will trigger a fraud alert. At this point I'm debating whether I should keep this card or cancel it and take a small hit on my credit score. I understand the importance of fraud detection but not to the point where the customer experience is so broken that the card is basically useless. I don't have time for Citi to 'learn my purchase pattern' as one agent put it. Stay away from Citi, not worth the hassle. I have cards from Chase, Amex and BofA and never ran into any issues like these. Citi is only interested in reducing their liability in lieu of customer satisfaction. How can you have any fraud if you decline all transactions to begin with? That seems to be their modus operandi. Seriously go with some other bank. I'm sure they will not be perfect either but I doubt if any will be as bad as Citi.

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