MyBankTracker Rating

Citizens Bank Locations in Your Area

Citizens Bank has 11 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 108 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Citizens Bank Branches Customer Reviews

(216 Reviews)
1 out of 5 stars
See all 216 customer reviews
  • H
    Reviewed By Handersen May 25, 2016

    The worst

    I don't normally take time to make a review unless it is really bad of an experience. The branch manager at 330 w. Oregon ave Philadelphia,PA 19148 helped to fax over some of my documents to student loan department and the documents were never faxed. The student loan department contacted me said that they never received any documents. This is really bad they will only help you if they get the commission or whatever bonus for every application that approved under their name. She even said if only you applied with me it would have been better. She didn't even apologize and blaming me instead. The worst customer service ever, only care about the commission.

    Is this review helpful?

    Citizens Bank

    Replied on May 27, 2016

    Good Morning, Handersen. We are very sorry to hear about your experience. Could you please email your name and phone to AskCitizensBank@citizensbank.com? We'd like to have this matter escalated to our Office of the Chairman for resolution. We look forward to hearing from you.

    Citizens Bank

    Replied on May 27, 2016

    Hello, Handersen. We have received your email and will be in contact soon.

  • A
    Reviewed By AJ66 May 23, 2016

    Closing all Accounts

    A loyal Citizens bank customer for the past 10+ years with multiple direct deposits, paying bills on time and no overdraft ever. Then, this month with no reason given, they sent us a letter that they close all our accounts. Letter was also backdated (or our post office is really slow) and I got it 2 days before accounts were closing. I called multiple numbers and nobody would give me a reason nor they would give me any options to dispute it. We went to our branch and person there tried to be helpful, trying to reach the regional manager. Regional manager was not available and never called back/returned his phone call or email (so we were told) . I will do my best at my professional and personal dealings not to recommend this back to anyone and steer any possible customers away from them. I understand that business is business. We only asked for a reason for closing if possible and 2 additional weeks to get our direct deposits someplace else and get all our bills in order. They couldn't care less.. Stay away from this bank at any costs. By the way, they had both our email address and phone numbers and they didn't give us courtesy of any warning. They contacted us many times before for branch reviews, statements and special offers, but not this time. My credit cards are doing much better job taking care of my affairs. Don't bank with Citizens!
    Update to my original post. We tried to work with branch manager as well as called office of the chairman with no resolution. They closed our accounts day earlier than the letter stated, bills were not paid as scheduled BEFORE the closing date. I lost day of work trying to straight this mess out, with no resolution and zero information from Citizens, what can we do and who made this decision. They obviously have a secret court nobody is allow to talk to. I recommend credit unions, they much more client orientated and helpful! Especially stay away from Citizens, not sure how many people know that they were just fined millions for not applying whole amounts to clients deposits.

    Is this review helpful?

    Citizens Bank

    Replied on May 27, 2016

    Good Morning, AJ66. We are very sorry to hear about your frustration. Could you please email your name and phone to AskCitizensBank@citizensbank.com? We'd like to have this matter escalated to our Office of the Chairman for resolution. We look forward to hearing from you.

    Citizens Bank

    Replied on May 27, 2016

    Hello again, could you please email us the full name as it appeared on the account in question? Thank you. AskCitizensBank@citizensbank.com

  • K
    Reviewed By Kitskycat May 19, 2016

    Closed for good.

    So I am single mom working two jobs. Had two direct deposits with them so money would be guaranteed weekly. Paid my bills on time, but as soon as they hit the bank the fiasco begins. At first they paid overdrafts and charged me the overdraft fees which at times was so helpful. Then it was the sustained overdraft after three days, then another fee if they return the item back, knowing from the direct deposits they would get paid, I then saw a pattern of them always returning my items, not paying a single overdraft for me and from December to May they must have charged me $800 in fees. I could see it was a sort of pattern they were doing when I could not get out from the fees. So once the account got to a positive balance. I walked into the bank and told the teller to close the account immediately that they had taken enough from me. I now have a bank account with real money inside. I have paid all my bills which I always did and NOW I HAVE A REAL POSITIVE BALANCE in my account. I have slept wonderful in a week and know they cannot recoup any more of their settlement loss from my account. Then I get a letter from them saying they will now charge a $12.00 fee to take money from YOUR savings in THEIR bank to cover anything in the checking accounts. PEOPLE GOOD LUCK. Can you imagine a bank charging a fee to take money from your savings in their bank when everything is automated? IM OUT AND SOOO freeeeee.

    Is this review helpful?

    Citizens Bank

    Replied on May 19, 2016

    Good Morning, Kitskycat. We are very sorry to hear about your experience. Could you please email your name and phone to AskCitizensBank@citizensbank.com? We'd like to have this matter escalated to our Office of the Chairman for resolution. We look forward to hearing from you.

    Kitskycat

    Replied on May 19, 2016

    At Christmas, I had to call my childs father to deposit $350.00 in citizens bank for fees so I could at least get my child a christmas present because you had me so overdrawn with fees I could barely stand it. I understand you have to charge fees but you can tell by my account that I could barely swim out of your fees. I lost so much money in fees that I cried at nite wondering how I would get out of the mess. I would take my tips I made daily and deposit each and every dime to get out of the negative and overnight you would add another sustained overdraft so you had me right by the neck each and every day while getting $3.27 an hour and even having check direct deposited and my child support check direct deposited you still didnt care, I finally had to notify child support and my payroll department to get them out of your bank because you sucked every dime from those also. I finally paid you off last week and closed the account so you could never take another dime from me and my child. There were numerous nites your fees left us with nothing to eat. And I only once in three years ever asked for a refund on your fees. You are literally driving people out of your bank, we are all sorry you got sued, but you are now feeing everyone to a point where people have no choice but to close their accounts to keep you people from grabbing it all back regardless of their lives. Change your name because you could care less about the citizens of your neighborhood you sit and pry on.