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Citizens Bank Locations in Your Area

Citizens Bank has 11 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 105 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Citizens Bank Branches Customer Reviews

(188 Reviews)
1 out of 5 stars
See all 188 customer reviews
  • S
    Reviewed By SMW Feb 4, 2016

    Worst Bank Ever.

    My husband and I moved from out of state. No wells Fargo anywhere. His company does flawless business with Citizens, so he recommended that we do our personal banking there. Apparently if you're a corporate business, you get the good service. I would not recommend anyone do their personal banking there. It's a disgrace to your hard earned money.

    We went to open an account. The woman who was helping us had such a hard time on the computer. She could barely get our address in the computer. I'm fact, she changed it three times. I know this, because we got three separate pieces of mail in our box, on three different days with an "updated address" headline. So glad we went paperless!

    We opened an account, where we deposited all of our money. She handed us our packet without information and bid us a good day. At all of our former banks, upon opening accounts, or lost/stolen cards were replaced immediately with a temporary card, until the new cards came in. We inquired about a temporary card, and she actually laughed. She made it painfully clear that was not an option, and our new cards would be here in 7-10 business days. She knowingly let us deposit every dime we had into an account we couldn't use. Finally, we got our cards in the mail, with no way to activate them. Before, the cards would have an activation pin number or we could take them into a branch and a banker would assist us in choosing a pin and activating the card. We went into citizens, where they basically told us to wait 3-5 more business days and we'll eventually get our pin number in the mail. We asked if they could activate the cards. They seemed fairly inconvenienced by it, but they activated our cards, and informed us to only use credit, because if we attempted to use debit, they'd have to freeze the cards for fraud. Awesome!

    My husband got a refund check. We deposited it into the bank, and I checked our account the next day, it is now being held for a week. That's never happened to me before. We deposited the check to have the funds available. Not to see it sit there for an additional week. I'm grateful that all our bills are already taken care of and we aren't really counting on that check.

    I also find it interesting that while we were signing up, I was automatically offered a citizens credit card with a $500 limit. I couldn't help but be amused and politely decline. All of our other banks offer credit cards to me with significantly higher limits, and there's no doubt it my mind that somehow, Citizens would hit me with out of this world interest rates and it would take me a life time to pay off a piddly card of theirs, when I could pay off all of my other loans and cards quickly.

    I have just never had such disappointing service with any bank. We have banked with Bank of America, Chartway, and Wells Fargo and never had service this poor. I'll be happy when we move again and can find a new bank, because this is crazy. I really wish we had read these reviews before we chose to sign up with this bank!

    Also, I was forced to at least give this bank at least one star.

    Is this review helpful?

    Citizens Bank

    Replied on Feb 04, 2016

    Hello SMW, I am very sorry to hear about your experience. I'd like to escalate this matter to the Office of the Chairman. In order for them to talk with you regarding your concerns, they will need to speak with you one-on-one. Can you please send an email with your name and a phone number they can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) We look forward to assisting you!

  • V
    Reviewed By vlrbarbee Feb 2, 2016

    Seriously Unhappy

    I was fine with Citizens Bank until I had money disappear. I have a checking and a savings account with this bank. I made a transfer from my checking account to my savings account. That day, I could see the money in my savings and properly deducted from my checking. This was on a weekend. Well this morning, the money has vanished from my savings, but you can see the transaction deducted from my checking. I called Citizens this morning for an explanation of where the money is, and i'm told that "sometimes" when transfers are made between 3am - 5am EST during the system update, this can happen. They are now "monitoring" my savings to ensure that the credit posts to my savings, and it "should" post by tomorrow morning at the latest. How in the WORLD does money just DISAPPEAR? How can money be transferred from a checking account, the debit posts, and the credit to the counter account just disappear. This is unacceptable and makes me uneasy. Everyone should make sure that they look over their accounts and transactions with a fine tooth comb. I can no longer trust this institution!

    Is this review helpful?

    Citizens Bank

    Replied on Feb 02, 2016

    Hello vlrbarbee, I am very sorry to hear about your experience. I'd like to escalate this matter to the Office of the Chairman. In order for them to talk with you regarding your concerns, they will need to speak with you one-on-one. Can you please send an email with your name and a phone number they can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) We look forward to assisting you!

  • D
    Reviewed By Dreynold1 Jan 31, 2016

    "No fees"

    I have the circle gold savings and a checking account. The savings isn't linked to my debit card. Somehow my card over drafted (hmmmm I had it set up to where it would decline overdrafts) so anyways I was using cash and didn't go to the bank to deposit the cash for over a month and ended up with $35 fee plus $6.99 a day and paid over $100 to this incompetent bank. Switched that real quick after countless other hassles they gave me like being stuck on vacation with no money because even though I told them I was going out of state they still declined my money and even after I called and told them about the issue they said I had to come in person to handle it when there were no banks around where I was. If you want a good place to put your money, put it under your mattress if you're considering Citizens Bank.

    Is this review helpful?

    Citizens Bank

    Replied on Feb 01, 2016

    Hello Dreynold1, I am very sorry to hear about your experience. I'd like to escalate this matter to the Office of the Chairman. In order for them to talk with you regarding your concerns, they will need to speak with you one-on-one. Can you please send an email with your name and a phone number they can reach you at to AskCitizensBank@citizensbank.com? (Please do not include any personal information such as social security numbers or account numbers in your email.) We look forward to assisting you!