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Citizens Bank Locations in Your Area

Citizens Bank has 11 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 108 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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Citizens Bank Branches Customer Reviews

(208 Reviews)
1 out of 5 stars
See all 208 customer reviews
  • K
    Reviewed By kdcblue2004 May 4, 2016

    NIghtmare company to deal with. Please don't deal with them.

    We refinanced our house approximately two years ago when we got behind in payments. This refinancing helped us get back on track and we started making our payments. In August of that year Citizens One returned approximately 9,000.00 dollars that we had paid saying that we signed the agreement late and no longer had a mortgage. We applied for Obama relief help and gathered all the information they needed and were declined. They said we could reapply and we did and again were denied because of something else. I believe we applied again and were told we were not eligible for some reason. (my husband has documented the exact dates and reasons). They suggested we go for a short sale in January. We did get an offer and submitted it with all of the paperwork. We had no choice, we had no place to send mortgage monies. We sent the offer in with all the paperwork again and we were denied. They said we did not send the paperwork in time to stop the foreclosure auction. Our house went to foreclosure auction on March 23, 2016 and Citizens One is now the proud owner and will put it on the market as soon as everything is out of the house. (A realtor let us know this.) We bought this house in 1987 and have paid the original mortgage of 105,000 several times by now. It is in a desirable neighborhood and our kids still have the friends they made. Many of our friends sold their house and upgraded. Now new families are raising their families with other young families like we did. I have heard that the bank does this to people who have owned their house for a long time and have paid the original mortgage and more over the years. They now get to sell the house and get more money. To make things worse they kept on sending us monthly statements and ruined our credit because of the 240 late payments. I think our last statement was for 34,000.00 and even if we had it they would not accept it because they are saying we do not have a mortgage with them. We now are renting a condo where we pay more than we did in mortgage payments. This was not due because we did not have the monies to pay. We had no place to send the money. This has been a nightmare and I hope no one else goes through was we have.

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  • R
    Reviewed By raj3 Apr 28, 2016

    If you want your house go on taxsale, bank with citizens

    Hi,
    If i get a chance i will give -million Stars for Citizens one bank. they are the worst, i do not have any other words to say. Unprofessional, lazy, least bother about the customers.
    My builder forced us to go with citizens one bank, then builder himself realized how lazy these guys and fired them. But unfortunately we had to stick with them as we were already in contract. They are know for so many things, i am listing few.
    1. I paid my ESCROW on timely manner(auto deduct from bank account), Still my house went on TAX sale as citizen one did not paid my property tax.(Same thing happen 3 of my neighbors). I had to follow up them for 2 weeks for tax payment. After that they charged me the late payment fine, which they supposed to pay.
    2. They will run your credit with out your notice. It happened twise. There is no response if you ask why did they run?
    3. On closing day, your interest may go up or new charges will be added.

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    Citizens Bank

    Replied on Apr 28, 2016

    Hi there, raj3. Could you please email your full name and phone number to AskCitizensBank@citizensbank.com? We'd like to have our Office of the Chairman assist with this matter. We look forward to hearing from you.

  • D
    Reviewed By drd Apr 26, 2016

    Abusive & Irresponsible

    It is Citizen One's official policy to send their loan customers a monthly billing statement. You are supposed to get a monthly statement for the amount of payment due and the payment due date. When Citizen One suddenly and unexpectedly stops sending you your billing statements you'll be charged $20 in late fees for not making a payment. How convenient (and profitable) that Citizen One gains from their own failure! When you call Citizens about not getting a statement they'll promise to deliver one. Don't hold your breath. I haven't had a statement for over 6 months. What's even worse is that Citizen One refuses to take responsibility for their blunder and rejects out of hand any reasonable resolution.

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    Citizens Bank

    Replied on Apr 28, 2016

    Good Morning, drd. We're sorry to hear about your experience. Could you please email your name and phone number to AskCitizensBank@citizensbank.com? We'd like to assist with this matter.

    drd

    Replied on Apr 28, 2016

    Sure. I'll do that. But be warned: I have tried repeatedly to get customer service to resolve this issue for over 6 months without any success. If you can't get me a monthly billing statement and waive the two late fees that I've incurred as a result of your failure to send me monthly billing statements then I intend to continue to use public forums to alert other consumers to just how miserable a bank Citizens One is. You pissed the wrong guy off and I'm not going away as long as this problem is unresolved.

    Citizens Bank

    Replied on Apr 28, 2016

    Thank you for your email. We will have this matter escalated and will be in contact today.

    drd

    Replied on Apr 28, 2016

    The public should know that this issue was escalated to the Office of the Chairman weeks ago and they did absolutely nothing to get me monthly billing statements and they also steadfastly refused to waive the late fees incurred as a result of the bank's failures. BTW, doesn't it alarm Citizens that of the 207 reviews posted on my banktracker a whopping 88% of them are the very lowest possible rating? You might like to regard this as an anomaly but Citizens fairs just a poorly on other sites. Consumeraffairs.com shows 86 reviews with an average rating of approximately 1 star (again, the lowest possible rating). And on the Better Business Bureau's website, using a scale of A+ to F, Citizens earned a paltry D. Doesn't any of that bother you at Citizens? Don't you care? If yes, then what the dickens are you doing to make it right?

    drd

    Replied on Apr 28, 2016

    I see that you replied and then removed your own response. Why? In the e-mail notification 'my banktracker' sent me I see that your response said, in part, "We have a lot of very happy customers. Unfortunately, those who have had positive experiences rarely post on these sites." I have no idea what "a lot" actually means but, judging by the facts (your internet reviews), you really have a lot of very dissatisfied customers (and precious few satisfied ones). Your notion that customers "who have had positive experiences rarely post on these sites," may be a imaginary shelter of comfort from the storm of vitriol raining down on you but what actual, factual evidence can you offer to support such a claim?

    Citizens Bank

    Replied on Apr 28, 2016

    Hi there, we have escalated this matter and someone will be in contact with you tomorrow morning. We take customer concerns very seriously and look forward to assisting you further.

    drd

    Replied on Apr 28, 2016

    Earlier this morning (in this very thread) you asked for my e-mail and phone number. You said that you would escalate this matter and that someone would be in contact with me today. Today! All day long and not one phone call or e-mail from Citizens. Now, finally, at the close of day, you manage the message: someone will be in contact with me tomorrow. How sadly indicative of the way that Citizens conducts itself. You fail to keep your word. You try your customer's patience. Your corporate culture is broken promises and failures to deliver. We'll see what tomorrow brings. We'll see if someone actually contacts me. For today, Citizens remains unreliable, irresponsible and, therefore, contemptible. For now, Citizens' continued dereliction make it impossible to believe that they genuinely take their customers seriously.