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Citizens Bank Locations in Your Area

Citizens Bank has 11 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 109 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 9%. Lower is better!

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Citizens Bank Branches Customer Reviews

(235 Reviews)
1 out of 5 stars
See all 235 customer reviews
  • M
    Reviewed By M80toy Jul 27, 2016

    Overdraft fee happy

    I've been banking with citizens bank for the past 5-6 years. I'll admit I made a mistake and over drafted my account because I used the wrong card (I have 2 checking accounts with citizens). I fixed my mistake the very next day (surprisingly it went they the next day instead of taking the usual 3 days to process). Only the next day for them to charge me the overdraft fee of $35. They seem to take overdraft fees and not care how they get them. They refused to return any of it even after I told them I was going to close my account. I have all my money directed through this bank. My regular job, my part time job and my side jobs installing have equipment. All over a $35 fee that they refused to return. Even after I corrected my mistake before they even caught it.

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  • N
    Reviewed By Newguy Jul 22, 2016

    Scam artists

    They will alter your transactions if your balance is close in order to get as many overdraft fees as possible. I have paid the same credit card bill (not a citizens crdit card) for years using my citizens bank checking account. If my account is not close to being over drafted, the payment takes daysss to go through. However, if it will cause an overdraft, amazingly it goes through that day. They have also taken it out several days later and posted it for a date that was earlier. It is sn extremely deceitful process and they are 100% doing it on purpose if you are someone who has a problem with this. They were just sued for 14 billion for "reordering" transactions based on amount. Yes that's right, they would re order transactions highest to lowest in an effort to get 4 or 5 overdrafts instead of 1. I can remember during this time they would also put a hold on debit transaction for several days.....a hold on a debit transaction in which I used my pin to make the purchase??? They are all about profit and they will get you any way they can.

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    Citizens Bank

    Replied on Jul 22, 2016

    Good Afternoon, Newguy. We're sorry to hear about your experience and would like to assist. Could you please email your full name and phone number to AskCitizensBank@citizensbank.com? We'd like to have this matter escalated. We look forward to hearing from you.

  • D
    Reviewed By daniel1_ Jul 21, 2016

    This Citizens Bank branch in Defiance Ohio SUCKS!!!

    As a 100% complete and total disabled US Military Veteran I take great offense as seeing the US Flag that I fought under and for, being disrespected. And the branch here is Defiance Ohio has done it not once, but THREE TIMES in the last six months!

    I contacted them today (7-21-2016) about their illegal lowering of the US Flag. Dont get me twisted, I consider the police force my brothers and sisters as they do for the public locally, what we in the military did for you nationally. But sadly the US Federal Flag Code (title 4 USC) is very specific on who the flag can be lowered for and why. The first two times I was told that they lowered the flag "in sympathy". That is not a designated or named reason for lowering the US Flag. And now today they said they had an email from the President of the US to lower the flag. Really? President Obama is going to send out a personal email to a low rent bank charter in the midwest? President Obama does not even know this stupid bank exists. And isnt it so funny that this bank received this email and yet the Corporate offices in Rhode Island never received one or was notified to lower the US Flag? Then they tried to claim they were a public office, and that failed because a public office are city offices-county and state offices and so forth, Banks have NEVER been considered a public office.

    As a 100% complete and total disabled Veteran who walks with five braces and a cane; and has had 25 operations on my military injuries with 12 more to go, I find it also completely offensive that this Branch manager (Abby) took it upon herself to call the police on me for having the audacity to correct her on the proper flying of the US Flag. The police officer was very kind and completely understood after I explained what happened and he was also a Veteran and not happy with the disrespect shown to the US Flag either, but he could not tell her that. And he implied that Abby was somehow scared of me for correcting her on the proper flying of the US Flag. If Abby is this scared about being corrected, then maybe she should not be dealing with people as you ARE going to run into people who are going to be nasty. I on the other hand made sure I was very polite and never raised my voice.

    I am going to tell all my Veterans associates in the American Legion-VFW-DAV-VVA-AmVets and a couple other Veterans groups about the actions of this bank branch and let them decide if they ever want to do business with this branch. The actions of this bank branch are disgusting and a slap in the face of the ones who served and died under this Flag. Abby and the rest of her bunch should be disciplined and ashamed of their actions.

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