MyBankTracker Rating

Citizens Bank Locations in Your Area

Citizens Bank has 12 branches in their local area. This traditional brick and mortar bank is a growing regional bank that can provide for many more customers, and most likely has ATM locations.

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Learn more about Citizens Bank

Citizens Bank was established May 2005. It holds assets of 109 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 9%. Lower is better!

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If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Citizens Bank Branches Customer Reviews

(240 Reviews)
1 out of 5 stars
See all 240 customer reviews
  • J
    Reviewed By Jazlee02 Aug 19, 2016

    Worst bank ever

    Ive been with citizens for years they can never help any type of Situation now u get. 35 for overdraft fees and 30 more after 3 days that is crazy everyone seems to be having same issues and im switching today

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  • E
    Reviewed By em56794 Aug 19, 2016

    Very bad bank

    Im canceling my account with them. To much overdraft fees and now they have a new policy which you'll also get charged another service charge which is another $30 if you don't pay it in less than 3 days. It's funny because they don't care about there customers at all. Poor customer service. Got transfered like 4 times on the phone.

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  • R
    Reviewed By Rjdean123 Aug 3, 2016

    Worst Bank to Deal With!!

    Citizens Bank over drafted my account three different times all in one day over the weekend, so I am now $150 over drafted and they said there is nothing they can do about it! I explained to them that I was unaware these charges were being added to my account since it was Saturday and bank records were not updating on my account, so I thought I had money to spend which I did not, Citizens can see that I was over drafted but I was unable to see these charges. I am beyond upset about this since I get paid every two weeks and now I will continue getting over draft charges until I pay them which won't be for another week since again, I get paid every other week! I want to leave this awful company that only cares about stealing money rather than caring for their bankers. I intend on letting everyone I know how awful Citizens Bank is to work with.

    Thank you for your feedback Is this review helpful?

    Citizens Bank

    Replied on Aug 03, 2016

    Good Afternoon, Rjdean123. We're very sorry to hear about your frustration. We'd like to have our Office of the Chairman assist. Could you please email your full name and phone number to AskCitizensBank@citizensbank.com? We look forward to hearing from you.