B MyBankTracker Rating

ETRADE

About ETRADE

The E*TRADE FINANCIAL family of companies provides financial services including trading, investing and banking for retail and institutional customers. Securities products and services are offered by E*TRADE Securities LLC (Member FINRA/SIPC). Bank products and services are offered by E*TRADE Bank, a Federal savings bank, Member FDIC, or its subsidiaries.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful ETRADE Bank Customer Reviews

  • M
    Reviewed By Max723 Jan 19, 2014

    Awful

    I tried to open an account at etrade around January 1 2014. My credit bureau has a fraud alert system for security reasons. So I was told I had to mail a copy of my ID and SSN cards.
    I sent it in in a full clear color printer copy.
    I waited a week and called and was told that my SSN card copy was not clear enough in their scanned copy. The guy said I must have faxed it in. No it was not faxed in, it is their scanner problem. Then I was told to fax another copy.
    Since then I have opened an account at Scottrade and TDAmeritrade. TDAmeritrade even just verified over the phone and did not ask for any ID copies.
    So I will agree with the other complaints that these etrade people are incredibly incompetent.

    Thank you for your feedback Is this review helpful?
  • AW
    Reviewed By Anna W. Nov 1, 2013

    Horrible Experience

    Etrade has very strange policies. They put my account to the unclaimed accounts because i did not login my account for a few month but they freeze my account because i logged in too many times in a month as it seems "unusual activities" to them. When i sent them online message they replied back to ask me to call. But the call takes long time and the customer service is horrible.

    Thank you for your feedback Is this review helpful?
  • M
    Reviewed By martha_doulittle Dec 21, 2015

    non-professional service

    From an old time Etrade client from day#1, service (not even speaking of quality) keep sliding into abyss year after year, 800# is a marathon long wait for un-trained support at best if human answer. Ducking under motto "not on my plate" is best they deal with issues. Emails never answer. Nobody take responsibilities, nobody even honor what they say. Complaints just prolong the agony. Sorry, had enough. Speaking from a top tier client. Farewell ETrade.

    Thank you for your feedback Is this review helpful?

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A