About ETRADE

The E*TRADE FINANCIAL family of companies provides financial services including trading, investing and banking for retail and institutional customers. Securities products and services are offered by E*TRADE Securities LLC (Member FINRA/SIPC). Bank products and services are offered by E*TRADE Bank, a Federal savings bank, Member FDIC, or its subsidiaries.
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Overall Rating

C
Grade

ETRADE Report Card

Overall rating score 40%
Customer Rating
Based on 21 Reviews
Financial Health
Based on Texas Ratio: 19.11
Bank Fees
vs. Average
Bank Rates
vs. Average
Mobile Banking
Quality of Mobile Services

Customer Reviews

Most Helpful Customer Reviews

AdeleDannels's Profile Image

Reviewed by AdeleDannels

Mar 9th 2013

5 out of 5 marks

Awesome

If your cant open a checking account because of a bad report on the chexsystems, opening a etrade brokerage account is a great second chance checking account because it comes with checks and a check card along with direct deposit. See http://www.badcreditmd.com/second-chance-checking-account/etrade/

Is this review helpful? ▲ Yes 1 ▼ No 0

EtradeSucks's Profile Image

Reviewed by EtradeSucks

Apr 24th 2012

2 out of 5 marks

ETrade Sucks Big time

They keep on making simple mistakes, handing out incorrect advice and provide no explanation after the event. The recent one being the 1099 issue that I had with them. My employer was with them so I had to be with them. After many employee complaints, the employer provided a second brokerage option recently. and I will switch asap.

My latest 1099 issue with them -

ETrade customer service system sucks big time. They haven't fixed the problem until today and can't even tell me when will they fix it. ETrade made a mistake on the 1099 and then multiple commitments were made to fix the issue by specific dates. Every time they didn't fix it and didn't provide any justification whatsoever. They plainly said that that is the way it is and it is my prerogative to take my business to a competiting broker.

I brought to their notice the mistake made on my 1099 and I have been chasing them for the past one and a half month. They made two runs of corrected 1099 in the past 4 weeks and every time the representative said they will fix it in the upcoming run but they didn't. I escalated to the supervisor before the second run and he escalated but still no fix in the second run. Based on some untold creteria, they decided my request was not important enough to be addressed. After the second run, I asked to speak to somebody higher in the command chain than the supervisor and supervisor, in his judgement, decided that it wasn't important enough and that request was denied. In addition to $ expenses (last minute reschedule of appointments with tax consultant, fee to file the extension), dealing with ETrade is just frustating because they don't give a headsup before the run and don't give any explanations.

Is this review helpful? ▲ Yes 1 ▼ No 0

Max723's Profile Image

Reviewed by Max723

Jan 19th 2014

1 out of 5 marks

Awful

I tried to open an account at etrade around January 1 2014. My credit bureau has a fraud alert system for security reasons. So I was told I had to mail a copy of my ID and SSN cards.

I sent it in in a full clear color printer copy.

I waited a week and called and was told that my SSN card copy was not clear enough in their scanned copy. The guy said I must have faxed it in. No it was not faxed in, it is their scanner problem. Then I was told to fax another copy.

Since then I have opened an account at Scottrade and TDAmeritrade. TDAmeritrade even just verified over the phone and did not ask for any ID copies.

So I will agree with the other complaints that these etrade people are incredibly incompetent.

Is this review helpful? ▲ Yes 2 ▼ No 0

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Bank Rates

NAME RATE (APY) MIN TO EARN APY MIN TO OPEN
Max-Rate Checking Account

0.01%

$0

$100

Max-Rate Checking Account

0.05%

$5,000

$100

Max-Rate Checking Account

0.05%

$50,000

$100

Banking Fees

Type Fee National average
Monthly Inactivity

N/A

$6

Non-Sufficient Fund (Overdraft)

$25

$30

Stop Payment item

$25

$27

Return Deposit

$25

$17

Domestic Wire Transfer (Outbound)

$25

$22

Domestic Wire Transfer (Inbound)

$0

$8

Non-Bank ATM

$0

$1

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