MyBankTracker rated FirstMerit Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I've had several dealings with this branch over the last 2 months and they have not only been rude but they have not helped me with any issues I've had. The day after my Mother passed away in April, I had been charged $175.00 for a bank error and could not access any of my money. I went there and was pretty much told too bad you have to go to another branch and talk to the manager there. It took 4 days for this issue to be resolved and I had no access to my money during those 4 days. The branch manager at Uniontown finally resolved this issue for me. I am a long time customer for FirstMerit and their customer service has slipped dramatically.
I was a customer of this bank until they made a mistake on my account that caused it to go in the hole. The branch manager would do nothing to correct their mistake and even went as far as trying to make it my fault. Was a customer for years and when you need their help with a mistake they made they leave you in cold and say it was your fault. So disappointed with this bank. Their customer service line is no help either all they do is pass the buck (figuratively) to the branch.
Today I cancelled my bank account with First Merit, I waited for over 35 minutes and it was 1 lady in front of me. Due to Slow service, hidden fees, and miscommunications. For example they took my debit card from me because I made deposits with change. I had to wait a whole week to get a brand new debit card and then When I got it back, the ATM refused to give me envelopes. My online banking kept getting locked without me messing up my security questions or password. I would get emails saying "You are now locked out of your online banking". When you call to ask questions, they act like your the one who's causing the problems. By far my worst banking. I'll never go back. I suggest if your in the Oberlin area to sign up with "Lorain National Bank"