B+ MyBankTracker Rating

FirstMerit Bank

About FirstMerit Bank

FirstMerit Corporation (Nasdaq: FMER) is a diversified financial services company headquartered in Akron, Ohio, with assets of $10.7 billion as of September 30, 2008 and 158 banking offices and 182 ATMs in 25 Ohio and Western Pennsylvania counties. FirstMerit provides a complete range of banking and other financial services to consumers and businesses through its core operations. Principal wholly-owned subsidiaries include: FirstMerit Bank, N.A., FirstMerit Mortgage Corporation, FirstMerit Title Agency, Ltd

FirstMerit Bank logo

MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful FirstMerit Bank Bank Customer Reviews

  • C
    Reviewed By cplummer41 Dec 5, 2013

    Overdraft Fees

    I was a Citizens Bank customer for 8 years. When they were bought out by First Merit, they no longer would allow one line of credit to cover both checking accounts. The whole reason I got the LOC was to prevent overdraft fees. Of course I got busy at work, wife went Christmas shopping and we overdrafted. They charged us 10 overdraft fees of $35 per overdraft transaction on a single day. Some of these transactions were only like a dollar, but ended up costing me $36. In all, about $300 ended up costing me $750.

    I had plenty of money in my other checking account, in savings and on the LOC. Didn't matter. I called to ask my branch manager to see if there was anything she could do about reducing them, and wouldn't budge a bit. Didn't care, didn't want to understand, wasn't concerned about how upset I was. Proceeded to lecture me on keeping a register, balancing my checkbook, there was nothing she could do. I already knew I screwed up, but I was wanting a little forgiveness and understanding for a long time customer.

    I am done with this bank.

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  • N
    Reviewed By neilgreen Jan 29, 2014

    An Absolute Embarrassment Of A Bank.

    I don't even know where to begin. Let's start with for the longest time i could not check my balance on my iphone between midnight and 3am. After, almost a year it was fixed. It was a huge annoyance. If i'm out at a bar I was not able to check my balance at all. A vital necessity for any college student. Now the deposit check section of the app does not work. Customer service and the bank are no help at all in explaining why it doesn't work. I'll reach the part where you take a picture of the back of the check and it just crashes. I went to the ATM today in the morning and the atm was out of service. Came back after work at 6pm and it was still broken. It's such a joke, it's the only atm on the tallmadge circle. It should of immediately been fixed. Everytime i go to the bank, i am never greeted or thanked. Last time i was there i was in line and a customer and a teller started arguing, it was so embarrassing. They were arguing about the stupidest thing to.. Apparently the customer joined the business line but there was only one teller so he was expected to join the main bank line. I remember it was around 1pm.. Should a bank be run with one teller at this time? I'm currently looking for another bank to take my money. I've banked with many banks.. including banks in the caribbean. This is the worst bank that i have ever been a part of. I took the time to write this review just for the sole reason that i am tired of them pissing me off.

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  • D
    Reviewed By DoneWithFM Jan 20, 2014

    WORST BANK IN THE USA! If you're thinking of joining, run the other way FAST

    Fees are exhorbant, convenience is non-existent, tellers are slow and often rude. It took more than 43 minutes to get a cashiers check one day, and there're wasn't another customer in the bank! in addition, I asked a teller for a balance after making a deposit last week, the woman looked at me and said in a short tone, "well we don't normally do that but I will today". Holy cow...I asked the woman for my balance after making a deposit, i didn't ask her to try and split atoms in a laboratory!

    Whatever group of Citizens Bank executives who approved or inked the sale to First Merit should be shot! A bank this size should have better service and not seem like a generic institution as it does to most people I've talked to. Try and find a good review for First Merit somewhere, a positive review from a non-employee!

    I am moving my business and personal accounts and so is my son. We gave them a few months to get their act together after Citizens sold to First Merit, it hasn't happened and I don't it will.

    So long Citizens Bank, you will be missed. Good ridens First Merit....terrible all the way around!

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  • Type Fee National Average
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