MyBankTracker rated First Niagara Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Don't have a lot of occasion to go inside the bank....but over the years of being with this branch (through all the different names, etc.) "my" dear Eileen has ALWAYS been there to help me! Listen to me (especially when my Mom died) and is just always so pleasant and friendly! It's a stone's throw away from where I live so it couldn't be more convenient...LOVE their "bill pay" program!
Eileen has been there so long that I frown if she is not visible when I go in. With a smile on her face and an unstoppable way of helping, she has, on many occasions, got me thru what I felt were insurmountable tasks. When my young son was faced with heart surgery, I had many banking and fund transferring things to tackle as he was out of the country and needed to get home. With that smile of hers, and a a helping hand she helped me get thru what was one of the toughest times in my life. I love her, and she is the reason I would never consider leaving First Niagara.