B+ MyBankTracker Rating

Guaranty Bank, WI

About Guaranty Bank, WI

Guaranty Bank is a full service retail bank headquartered in Milwaukee, WI.

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MyBankTracker rated based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank. See how it’s rated.

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Customer Reviews

Most Helpful Guaranty Bank, WI Bank Customer Reviews

  • MW
    Reviewed By Matt W. Sep 10, 2013

    Overdraft fees and Account Tampering

    I have banked with this bank for close to 8 years now. Within the last year I have had nothing but issues with this bank.

    They charge overdraft/NSF fees even when funds are shown the account. They state (when you call) that there backend systems show it is negative. They are never able to send me this data or confirm it.

    This most recent time I was charged an NSF fee that set me over to $39, I rushed in and but money in the account to cover the fee. The teller told me that should put my account in the positive. The next morning my account was negative $108. And the data on my Transaction slip was different than the online banking, and it stated I got another fee 3 days before, which was not there yesterday. That is tampering with bank data, and it has to be illegal.

    I would not send my worst enemy to this bank. Please someone shut them down.

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  • N
    Reviewed By Nubz262 Jan 15, 2015

    Overdraft Fees Downright Criminal

    Being a customer for over 10+ i have had enough. Their overdraft policies have allowed my account to exeed -800$. I have tried over and over again to access my account online and via phone only to have customer service redirect me again and again. So when i first overdrafted i had no idea as i was able to keep using my card for sodas and snacks at my work. As well as automatic withdrawals from my insurance.

    I have registered my email and asked how hard is it to email me a notification the instant i overdrafted as i wasnt made aware until they sent a letter in the mail. I argued for hours that it didnt make any sense that they would allow me to get that negative. If i didnt have the money why did you keep allowing funds to be withdrawn?

    So after seeing that i basicly spent 37 dollars for a soda and calculating the total amount i spent they made over 600 dollars from their overdraft fees. I had no choice but too use their fresh start program. Which after being unemployed could no longer pay. So now when my unemployment comes in they take it all and leave me nothing. If their was an option to give them negative stars i would. No one should ever go to this bank and anyone who was a customer should picket outside their branches and point people the other way. This bank is pure evil.

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  • R
    Reviewed By Roxanne2 Jan 29, 2014

    Terrible Bank - Rediulous Overdraft Fees!

    Best Bank (Guaranty Bank) is ripping off consumers. I had an experience with them persons should not bank with this bank because after the royal running around when someone hacked their system, and ridiculous charges occurring on my Bank Statements. Besides, they held my direct deposit for days when it was sent to my Checking Account. Then when you deposit money at the ATM, it isnâ??t available to you right away until another 3 working days. If you asked someone (a relative) to deposit some money in your account, the teller issued to the person your overall balance and not a receipt of what the person put into your account. As a result, that person then becomes aware of how much money you have in your Checking.

    Further, I used my debit card at Kroger, and was in an overdraft of $2.00, so by the time I get home and check the online statement Best Bank put on a $37.00 overdraft fee. Then when I checked two days later, another $37.00 fee. So I called the bank, and after trying for a long time to get a customer representative. I told her that it was only $2.00, and that I cannot pay those ridiculous fees that the bank put ($37.00) on that $2.00 immediately. She said okay we will take it off. I said to her, I will be there in 5 days to put the account back into positive because I was ill at the time, and was caring for a sick child. She said that was okay. I finally visited the ATM before those days I then deposited $3.00 when I looked at the slip Best Bank (Guaranty Bank) put back on the $37.00 overdraft fees. Since then the bank refused to listen, placing you on hold, and redirecting calls for hours. Then send letters demanding a balance of $34.00, along with informing me that they reported me to ChexSystems, Inc (of which they are not a member), and then get a woman calling, harassing me from Professional Placement Service (Tel # 1-414-224-3580) when I Google their number the Review said they are Scammers, but these scammers have your social security number, and they are not even in the same state as I am

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  • Type Fee National Average
  • Monthly Inactivity N/A
  • Non-Sufficient Fund (Overdraft) N/A 0
  • Stop Payment item N/A 0
  • Return Deposit N/A 0
  • Domestic Wire Transfer (Outbound) N/A 0
  • Domestic Wire Transfer (Inbound) N/A 0
  • Non-Bank ATM N/A