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HSBC Bank Locations in Your Area

HSBC Bank has 230 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

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Learn more about HSBC Bank

HSBC Bank was established June 2004. It holds assets of 199 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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HSBC Bank Branches Customer Reviews

(76 Reviews)
1 out of 5 stars
See all 76 customer reviews
  • H
    Reviewed By hwy1378 Jul 18, 2016

    The worst

    OMG !! This bank is the worst!!! Be prepared when you call to be sent to a customer service center where you can barely understand their English.. And they don't have a clue what their doing..Their debt cards get hacked all the time. Their internet backing is the worst.

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  • R
    Reviewed By RippedCustomer Apr 23, 2016

    STAY AWAY from HSBC. Worst bank ever.

    I totally agree with Zenith. I am a premier account customer in US. HSBC hard sell their mortgage service and once we started the refinance process, our nightmare starts. We sent the information again and again. Six months still not closing the loan. They charged extremely high on all services( e.g. 900 for an appraisal report). We request to cancel the loan process since I don’t see the light of the tunnel. Then, they will charge us the processing fee with $1300+. We made complaint but never heard a word. HSBC is a leading failing bank. Underwriters have no sense and pissed off customers. Those who called premier relationship managers just like typical no heart salesperson, trying to sell the low quality services and then walk away from you. Poor servicing standards and no customer satisfactions control.

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  • B
    Reviewed By Bellasmom Apr 17, 2016

    Things Seem To Be Changing For The Better

    I'm not a customer, but my late husband and surviving mother-in-law are. I didn't know about the legal issues HSBC was having, and only learned about them in the past few days.

    My husband had an account that was left in trust for his mother and myself. I couldn't understand why over a 7 month period after his death, our branch was giving us the run-around. My mother-in-law is elderly, and homebound, so I had her full Power of Attorney to handle her transactions for her. Unlike a lot of people her age, she still 'has all her marbles' and is a very savvy lady. I attempt to do whatever she wants me to do. As the saying goes, "When Mama isn't happy, ain't nobody happy", lol.

    I will say that every time I went in that local branch to try to settle my husband's business, I was only able to see a front desk service rep. The manager was always 'not there' or 'too busy' to help me. Same deal with anyone else that had the authority to attempt to help me - not there or too busy. I couldn't even make an appointment, to speak with someone that could help me, at the branch, and was told to call.

    So, I finally (again, after 7 months of getting no where) did as was suggested, but I called HSBC's 800 number instead of the local branch. The telephone rep was sympathetic, apologetic, and performed what appeared to be miracles for me, given my experience with the local branch. What had been impossible, was suddenly readily available to me, and I went to my local branch that same day.

    Most of the business was handled that day, I did hit a couple stumbling blocks despite my paper work being in order; but I called my attorney while I was there, he spoke with the branch manager, and in about 20 minutes, one of the blocks was removed.

    I didn't leave with everything I had needed (I needed an account for myself), but everything was settled to both the bank's and my satisfaction. It took about 3 hours total. While I was there, I had noticed that the bank had changed - for the better. I told the rep in the branch so. On my previous visits, there were very little noticeable personnel. The cubicle I was now sitting in and all adjacent cubicles had been empty previously. There were only ever 1 or 2 tellers, and on this day, all the teller slots had employees working them.

    Despite being treated like I was almost a criminal with my initial attempts at resolution, my calling the 800 number changed all that in minutes. Thank you, N, for accomplishing what people at the branch could not. Thanks to you, I am now a step closer to getting on with the process of grieving my loss.

    I'm not even going to throw out the baby with the bath water - as I don't like having all my funds in just one bank, I am considering opening an account there for myself. Thanks to the telephone rep, N, and the convenience of the location, as well as the noticeable changes that have occurred I am now able to give HSBC bank 3 stars - where as just days ago my rating would have been much poorer. I cant thank you enough, telephone rep N! I hope HSBC appreciates your fine work. I know I do.

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