I have had nothing but good things to say about the Chester Branch NJ of HCSB. Sorry to read about the reviews elsewhere. Chester Branch Bank has always been friendly and helpful ... from the tellers to the Bank Manager and Asst. Manager.
I frequent the bank often with deposits but the last two visits were not pleasing. The two young ladies greeted me with the I don't want to be here look, very miserable, no smile, no thank you or not even one your welcome. Jersey City Branch. I bank with this bank for convenience but soon I'll have to withdraw my monies and bank elsewhere all due to the customer service.
This bank was my only option in terms of who would offer a mortgage rate for my situation. Initially I was happy I was able to re-mortgage BUT was soon dissatisfied with the lack of customer service, inability to accept payments on line and pay homeowners insurance through the escrowed funds. it made paying my mortgage each month more of a hassle than anything! Explore other options before going here is my best advice.