MyBankTracker Rating

IBERIABANK Locations in Your Area

IBERIABANK has 199 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely has ATM locations.

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Learn more about IBERIABANK

IBERIABANK was established March 1887. That's more than 100 years ago! It holds assets of 20 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 11%. Lower is better!

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IBERIABANK Branches Customer Reviews

(23 Reviews)
2 out of 5 stars
See all 23 customer reviews
  • A
    Reviewed By Asxes May 26, 2016

    Best bank ever!

    My wife and I received a mortgage through Iberia. The customer service was above and beyond. A year later we went to the same bank for a home improvement loan. The mortage loan office remembered us and details from a year ago. He personally took us to a lender and we were in and out with in 20 minutes. We decided to switch from Bank of America (the worst bank ever!) to Iberia because how personal the entire staff is.

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  • 6
    Reviewed By 69Suebear Mar 3, 2016

    Been with Iberia for over a decade

    We have had nothing but exactly what you expected with banking experiences. We love the down town location. Enjoyed banking with Iberia bank so much that when my daughter grew up, started college and working, we opened her an account with Iberia too! Offer excellent service, and great for young people also.

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  • T
    Reviewed By TRE95 Feb 10, 2016

    Seemingly very unorganized.

    I have to work a lot in the New Orleans area, yet I live in Northern Alabama, and the only bank account I had prior was a local credit union, which meant I couldn't use a bank while I was away for work. The only reason I chose IBERIABANK (even after all of the concerning issues), is because it is the only bank that has branches in both my hometown, and New Orleans (aside from Regions, which I refuse to use as every single person I know has constant issues with Regions).

    So, I applied online for an account which was simple enough. After I applied, I received an email from them, saying they needed a copy of my driver's license and a copy of a certified piece of mail to confirm my identity and address. Okay, a bit of a hassle, but understandable. I called the customer service number to ask if the documents I was going to provide were adequate, the man told me it was OK, and gave me his personal company email to send it into. I thought this was a kind gesture, thinking he would go ahead and process my information immediately himself (I was wrong). Instead, I waited two days for an email back and never got one. I called the number to see what was going on, and the same guy answered. I asked if he received the email, he stated that he did receive it and somebody should contact me 'shortly'. I then waited three days and was never contacted. So, I called again, and the guy recognized my number and answered, calling me by name frantically (he probably knew I was going to be pissed), and before I had a chance to say anything, he said "I'll process this right now and send you an email". Sure enough, he did it within five minutes, and in the email was some paperwork I needed to sign and send back. Signed it, scanned it, emailed it back to him, and asked if I would be getting a debit card or if I needed to order that separately. He assured me that he had placed an order for a debit card.

    On the paperwork, it stated that someone will email me separately to give me my online banking login info. I waited another 3 days for this and never received it, so I had to call again, thankfully a different person answered and sent me my info immediately. It also took about 3 days after sending the paperwork for my deposit to go through my primary bank.

    I still don't have my debit card; I'm sure I will have to make another call.

    It's not necessarily bad customer service, everyone I spoke to was very friendly. It just seems to be like pulling teeth to get them to do anything. Hopefully once I receive my debit card, everything will be fine.

    I also want to point out that this is just a simple checking account, as simple as you can get really. No savings, no interest, no credit, no loans, just a plain old' checking account.

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