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KeyBank Locations in Your Area

KeyBank has 1,004 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about KeyBank

KeyBank was established December 1848. That's more than 150 years ago! It holds assets of 96.4 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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KeyBank Branches Customer Reviews

(113 Reviews)
1 out of 5 stars
See all 113 customer reviews
  • Z
    Reviewed By zbank11 Jul 1, 2016

    unprofessional, unethical, incompetent

    When we first opened our account at the broadway branch in denver we were lied to and told we would receive reward points, but then they tried to charge a fee for this. We were then lied to again and told we would get the points without a charge. They didn't do this at all and the very rude manager simply cancelled our rewards completely and the thousands of points we had actually accrued. When we continued to press the issue and spent hours dealing with their inept customer service people we ran out of patience. after i told them what i thought of them they decided it was easier for them to cancel our account then to actually help us. they are a real bunch of small time hustlers trying to operate a bank with horrible customer service, stupid and inept management that could care less about anything except their inflated egos. i'm retired and the crew of babies there insisted on closing our account so fast that it could cause the transfer of my retirement pension to another bank problematic. It took me all of 10 minutes to open another account with a bank that explained everything properly and presented their programs with actual documents, brochures and the truth. Take our advice and don't bank with key.

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  • A
    Reviewed By ambram2595 Jun 26, 2016

    terrible cellphone app service and online banking

    Don't get me wrong keybank is not a bad bank to go with but their mobile app and their online banking is terrible! My fiance and I have been with keybank for two years and anytime we get paid and we spend money on bills etc, it seems like their processing time is extremely slow, and things will say that they are pending when they really are not, and vice versa. They have good customer service however and the people at my local branch are friendly, but when I contact the main customer service its hard to get a representative that speaks English clearly.

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  • D
    Reviewed By dslcoolidge Jun 8, 2016

    Closing account

    I am beyond frustrated due to the difficulty I've had in my several attempts to close out my checking account due to a move out of state. First, on a trip back to my home state of Ohio, I went in my branch in north Columbus and asked that a check for my remaining balance be made out to my new bank. The officer said in a very flippant, dismissive way, "Oh, we don't do it that way anymore!". "You'll have to go online and do it yourself." As I have never become completely comfortable with online banking, I asked her if there was any other way I could do it. She said, "No." I told her that I had left my passwords at my new house in the other state where I had recently moved. She said, "Well, I guess you'll just have to take care of it when you get back home." Two weeks later when I arrived home in my new state of residence, I went online to make the transfer. Then is when I found out that the money would not be able to be transferred to my new account for 8 days. I called the Key Bank 800 customer service number to ask if there was any other way to transfer the money that would be faster than 8 days. The customer service rep said, "Yes, you can go into a branch and do it !!!!!!!!!!!!!!!!" At that point, in utter frustration, I called the Columbus, Ohio branch that I had visited during my trip home. I asked to speak to the manager and was told that he was away from the branch until the next day. So I asked to speak to the assistant manager and was told that their branch doesn't have an assistant manager. Then I asked who was in charge of the branch at that moment, and the young woman said that she guessed that she was. She said that she was the head teller. I said , "Do you mean that there are no officers on duty right now?" She said yes, there was one who was busy with a customer. That one officer was the woman that had previously told me that the only way I could close out my account and transfer my rather large balance was for me to do it online!! The head teller that I was speaking to refused to give the the name of the bank manager or the officer on duty that had started all my problems in the first place.

    I had no option but to wait for the 8 days to lapse. Today I received a notice from Key that the money could now be transferred out of my Key account over to my new bank's account. I thought, "Great! Finally!" BUT when I tried to make the transfer of the entire balance, I received a notice that, that was impossible because I am limited to transferring only $2,000 per day!!!!!! Now what?! Tomorrow I will try to gain contact with the Columbus, Ohio branch manager and ask him what I can do. After all I've been through gaining access to MY money, I'm not expecting much in the way of service. Fortunately, my new bank has been giving me outstanding service, and I'm looking forward to eventually extricating myself from all association with Key Bank and continuing with a bank that is well known for stability and fine customer service.

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