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KeyBank Locations in Your Area

KeyBank has 1,004 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about KeyBank

KeyBank was established December 1848. That's more than 150 years ago! It holds assets of 96.4 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 8%. Lower is better!

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KeyBank Branches Customer Reviews

(111 Reviews)
1 out of 5 stars
See all 111 customer reviews
  • D
    Reviewed By dslcoolidge Jun 8, 2016

    Closing account

    I am beyond frustrated due to the difficulty I've had in my several attempts to close out my checking account due to a move out of state. First, on a trip back to my home state of Ohio, I went in my branch in north Columbus and asked that a check for my remaining balance be made out to my new bank. The officer said in a very flippant, dismissive way, "Oh, we don't do it that way anymore!". "You'll have to go online and do it yourself." As I have never become completely comfortable with online banking, I asked her if there was any other way I could do it. She said, "No." I told her that I had left my passwords at my new house in the other state where I had recently moved. She said, "Well, I guess you'll just have to take care of it when you get back home." Two weeks later when I arrived home in my new state of residence, I went online to make the transfer. Then is when I found out that the money would not be able to be transferred to my new account for 8 days. I called the Key Bank 800 customer service number to ask if there was any other way to transfer the money that would be faster than 8 days. The customer service rep said, "Yes, you can go into a branch and do it !!!!!!!!!!!!!!!!" At that point, in utter frustration, I called the Columbus, Ohio branch that I had visited during my trip home. I asked to speak to the manager and was told that he was away from the branch until the next day. So I asked to speak to the assistant manager and was told that their branch doesn't have an assistant manager. Then I asked who was in charge of the branch at that moment, and the young woman said that she guessed that she was. She said that she was the head teller. I said , "Do you mean that there are no officers on duty right now?" She said yes, there was one who was busy with a customer. That one officer was the woman that had previously told me that the only way I could close out my account and transfer my rather large balance was for me to do it online!! The head teller that I was speaking to refused to give the the name of the bank manager or the officer on duty that had started all my problems in the first place.

    I had no option but to wait for the 8 days to lapse. Today I received a notice from Key that the money could now be transferred out of my Key account over to my new bank's account. I thought, "Great! Finally!" BUT when I tried to make the transfer of the entire balance, I received a notice that, that was impossible because I am limited to transferring only $2,000 per day!!!!!! Now what?! Tomorrow I will try to gain contact with the Columbus, Ohio branch manager and ask him what I can do. After all I've been through gaining access to MY money, I'm not expecting much in the way of service. Fortunately, my new bank has been giving me outstanding service, and I'm looking forward to eventually extricating myself from all association with Key Bank and continuing with a bank that is well known for stability and fine customer service.

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  • B
    Reviewed By BOROTOWN Jun 4, 2016

    Key Bank Charges Excessive Fees.

    If you enjoy excessive fees, Key bank is for you! Not $5, or $15...But how's $25 sound? Justification? Just a shoddy response.

    If you live in SW Ohio, or anywhere in the Buckeye State, take your business elsewhere.

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  • J
    Reviewed By jwy Jun 4, 2016

    A Thief in a Bank - A Bank of Thieves

    Wow, I should have read those reviews before doing business with key Bank! I used Key Bank Guilderland Branch for a very long time. About two years ago, I went to the KeyBank Guilderland (Albany, NY) branch to close my account, but the manager there, Karen, talked me into setting up a money-market checking account without a monthly fee. A year ago, I realized there was a monthly fee taken out of my checking account, accumulating to $375 ($25/month). When I found out the large amount of fees, I called the Key Bank general number; they took off the fee for one month and referred me to a “relationship manager” at the University branch to address the other fees. I went to talk with the manager at the University Branch, since she was my “relationships manager” (these strange titles) and she agreed that the fees should not be taken out of the account and said she’d do something about it. Nothing happened in almost six monthly. In this time, I called her and even went to her office to see her again. She agreed that she “dropped the ball” and would definitely do something. Without hearing anything for two or three week, Last week I went to the Guilderland branch, where I opened my accounts, and talked to the manager there, Guy Prisciandaro. This person has the pure quality of a thug. He literally told me that he would not do anything to pay them back because I should have noticed the fees early. Mr. Prisciandaro has a very simple logic: “I am a thief but you need to catch me early; otherwise I take your money.” I closed my account at KeyBank this afternoon. I felt sad, when I saw people going to the counter and put their hard-earned money in the hands of tellers behind the counter – how many of them will be ripped off? This IS a bank of thieves and thugs, and Mr. Guy Prisciandaro is the best representative of the worst kind of low beings that feed on people’s naivety, kindness, and humanity. This bank does not deserve even one star. If you have read all these reviews about this bank of thieves and still want to do business there, you only have yourself to blame when you get hurt. Stay as far away as you can!

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