MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Wow. I watched my mother's home closing go right down the drain. Terrible Terrible Service on the part of Key Bank that completely screwed up a home closing and of course subsequent closings that were waiting in line. If you want terrible service pick Key Bank!
Key Banks' loan officer and mortgage manager advised my husband and I that we were a sure loan since we had excellent credit scores and were borrowing 33 percent of our home's value. After 2 months and multiple hoops and multiple reasons given we were denied because of excess acreage and other vague reasons although none of them have been the same. DO NOT get a home mortgage loan with these people. They will take you money and find a reason to deny you.
Thinking of banking at FEEbank?.. think again.
Here is a list of fees, tricks and otherwise underhanded tactics to keep in mind.
true, Interest rates are cheap, But don't let that fool you, what they forgo in interest, they MORE than make up for in fees. YOU WILL BE SOAKED AND SMOTHERED IN FEES AND SLOW DEPOSIT POSTINGS, To escape the cycle, you Must pay off what you owe and close, close, close that account!
CHARGE-, to mobile bank.
CHARGE- for your paper bank statement.
CHARGE - if you make less than 5 transactions in a month.
OVERDRAFT PROTECTION ON YOUR CHECKING ACCOUNT?
forget it, you must apply for a line of credit, then attach it to your checking account, you now have a loan on your credit report. But make sure it actually gets attached to your checking account.
Do you STILL want a Line of credit?.. here's the rules.
CHARGE- to send you your monthly bill
CHARGE- per transaction to actually use it
YOU CAN'T MAKE PAYMENTS THRU THE ATM.
So, you are still ok with all these and still want to bank with them..
ONLINE- bank statement:
Very difficult to read,
Loan due dates are very small and in italics. The very thing that most consumers want to be able to find easily.
Over the phone Customer service:
probably out of India judging by the accent, I never had my problems resolved over the phone as I can't understand the CSR, In frustration, I just hang up.
Banking in person at local branches:
WAY to FEW tellers.
Local CSR seriously lack experience, they don't know how to resolve simple problems such as tellers depositing money in the wrong account. Tellers are preoccupied with other tasks, even when I am the only one standing in line, I wait in line.
Today I pay off my credit line, and close my account. I am soo done with keybank.. Too many fees, lousy customer service, and uninformed,inept tellers, who don't bother posting deposits in a timely manner.