MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
We have been customers at Key Bank for more than 25 years.
When we needed a line of credit we went to Key Bank because of their Brand Promise "A Response Within 48 Hours" .
This is a promise to either accept or reject an application for a line of credit with 48 hours.
It turns out they have no commitment to deliver on this at all !
Bryan Flaherty, AVP Key Bank says the Brand Promise is only to "let you know we are working on it" In other words a complete bastardization of the brand promise.
Bear in mind that we had ALL the required documents to them within 3 business hours of the application being filed and they said "yes we have everything we need"
When I asked to speak to someone above the branch level rep., I was give a non-functioning phone number.
When I called their 800# customer service they had no idea what a brand promise was. When I asked "Jay" for the contact info for the Market President in Maine he would have to get permission from his supervisor. When I asked to speak to the supervisor directly "jay" told that I could only do so if I promised not to record the conversation. At that point I gave up !
this bank is BULLSHIT if you want to open a account in this bank dont do it they are the most sneaky ass bank ever, they charge overdraft fee $30 every freaking week!!!and they wont tell you or explaine this when you open an account!!!!!!!!!! they will put you in whole!!!! SHITTY FUCKING KEY BANK!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!