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KeyBank Locations in Your Area

KeyBank has 1,008 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about KeyBank

KeyBank was established December 1848. That's more than 150 years ago! It holds assets of 93.1 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 5%. Lower is better!

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KeyBank Branches Customer Reviews

(96 Reviews)
1 out of 5 stars
See all 96 customer reviews
  • M
    Reviewed By mceltix2000 Jan 25, 2016

    $300 to Checking account w/Direct Deposit - Scam

    I received KeyBank's scam flier in November. Although I was laid off shortly after opening the checking account, I did make sure the unemployment benefits were direct deposited promptly.

    After the 60 day time period had elapsed, I checked back in to see why I hadn't received the $300 (Being unemployed, you can imagine why I was interested)

    Turns out, the fine print (that does NOT appear on the flier -- only on a small part of the website) says there must be a deposit of $500 or more (at once). So regardless that they received around $1200 in direct deposits -- they disqualified me, because I didn't have (1) of $500 or more.

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  • W
    Reviewed By WfitzJfitz Jan 21, 2016

    Personal Banker Experience

    I would like to recognize an exemplary Personal Banker Laura Pataki. at the Concord Township Ohio Branch
    On Dec 18th 2015 both my checking / Debit and my Savings Accounts were compromised
    I received a phone call from Key bank Friday evening at 7:30 pm advising me about the transactions and I went into the Branch the next morning Dec. 19 Saturday and Laura had the information and was waiting for me stating that she was just getting ready to call me.
    Laura was professional, knowledgeable, service orientated to resolve the situation. Over the next two months Laura continued to help walk me through the steps monitoring the investigation by Key Bank, providing me with temporary checks, walking me through the steps of closing my old accounts and opening a new Checking account and saving account along with a Key Credit Card.
    Laura was efficient in transferring the funds from the old to the new and monitoring the funds that were put on hold and eventually seeing that they properly got transferred. “In addition she monitored direct deposits that were sent to the old account and transfer those funds.
    I have been in the business world for over 40 years and Laura certainly ranks as one of the best Personal Banker encountered. Efficient, great follow through, patient to explain what was going on and very helpful in recommending new more stringent security measure that I could take to strengthen the Security of my Account.
    Laura was always cheerful and happy to see me when I came into the Branch and was professional and energized when she had to contact me by phone.
    I remain a Key Bank customer because of Laura and her service.
    Please recognize Laura for her extraordinary service rendered during a time that was exceptional stressful and concerning for myself and my Wife.
    I extend a sincere THANK YOU!
    William and May Jean Fitzgerald

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  • G
    Reviewed By Gurleen Jan 21, 2016

    Terrible bank

    I have a debit and credit card with Key. My cards get declined multiple times during every month for no apparent reason. When I call customer service to ask why they get declined, they never know why and say my card has no blocks on it. This has happened multiple times and I cannot rely on my bank cards (or use them when I'm with anyone because it's embarrassing). Would not recommend this bank because they cannot identify or rectify their errors.

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