Overall Rating

MyBankTracker rated KeyBank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

schumga's Profile Image

Coventry branch reviewed by schumga

Mar 5th 2015

Ashamed to admit that I worked for Key Bank

I just closed my checking account that I opened in 1976 when I became an employee of The Cleveland Trust Company (a distant ancestor of the current Key Bank). I won't go into details, but Key Bank's attitude, consistent failure to even appear to want me as a customer have driven me to move 2 business accounts and my personal accounts to another bank.

They simply don't care.

They didn't even ask me WHY I was closing an account that I have used for 39 years.

Today I received notice that I had overdrawn my closed account because they are still charging me fees for a CLOSED account.

There are banks that do want your business. US Bank is one that I can recommend.

It's your money, take it somewhere else.

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dasey716's Profile Image

148th & Division branch reviewed by dasey716

Dec 16th 2014

bad customer service

Teller didn't even greet me, or tell me to have a great day, worst service ever will be closing my account when I can. Noone should ever be treated that way when they do there buisness with them. Will not be recommending this bank to anyone ever . However todd was great to his customer

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