Overall Rating

MyBankTracker rated M&T Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

C+

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Latest Customer Reviews

genung5's Profile Image

Norwich North Plaza branch reviewed by genung5

Apr 14th 2015

Great Bank!

I have only good to say about M&T Bank. Our branch in Norwich, NY, has been very helpful to us. When they first changed their name from Partners Trust, I was concerned. My concerns were groundless. Thank you M&T Bank for making banking a pleasure!

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Flatiron branch reviewed by NYFather

Apr 3rd 2015

HORRIBLE FEES/TERRIBLE SERVICE

I have 3 accounts for M & T Bank in Manhattan. The college checking account has high fee's designed to drive income for the bank but not do much more for the client. The bank has been taking more money from me than my college age child. Terrible phone service, wait forever, and then most requests for consideration are denied. My branch manager is always quick to call me to complain about overdrafts etc but never calls when there are multiple fees incurred to me. Its a one way street as far as this bank is concerned. Thanks goodness my child will graduate this year, can't wait to move my accounts. Unfortunately its not easy to find a reputable institution nowadays, all about generating cash flow, not looking out for the client.

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Hunt Valley branch reviewed by ccastro

Mar 9th 2015

zero customer service with walk in customers

ive made 2 attempts to open an account for my 8 mos old daughter and both times ive left the hunt valley branch without being waited on. There is a complete lack of urgency to help customers. i have multiple accounts at this branch and im contemplating taking my business elsewhere. If this branch continues on this path eventually it will be shut down because people like myself will not bank here!

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