About Mutual of Omaha Bank

Mutual of Omaha Bank operates 44 locations in Nebraska, Colorado, Arizona, Nevada, California, Texas and Iowa with assets totaling approximately $4 billion. It is a subsidiary of Mutual of Omaha, a 99-year-old insurance and financial services company with more than $22 billion in total assets and very high ratings from major ratings agencies.
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Overall Rating

MyBankTracker rated Mutual of Omaha Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.


MyBankTracker Rating

Customer Rating
Based on 4 Reviews
Financial Health
Based on Texas Ratio: 11.83
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Locations & Hours

Mutual of Omaha Bank Location Map
Mutual of Omaha Bank Location Map
We found branches close to you and 48 nationwide.
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Customer Reviews

Most Helpful Customer Reviews

John450's Profile Image

Reviewed by John450

Jun 10th 2011

5 out of 5 marks

Fantastic, you will truely receive the best service

If you are looking for a smaller bank with great atmosphere. Look no further. These folks have been true to their word. They were able to assist me with not only lending services but also help me with checking and savings.

They are fantastic group of people and I would recommend this bank.

Is this review helpful? ▲ Yes 1 ▼ No 0

CatMonkey's Profile Image

Reviewed by CatMonkey

Jun 10th 2013

1 out of 5 marks

How do they get new clients?

Their website had no button to register as a new client. Hunted all over. I e-mailed them for instructions, and was told to ring them. Doing this did not help, as customer service referred me to a button that did not exist (5th button in a list of 4). Their website actually says âEasy to Open.â I asked if they could just post me physical forms; told no. Most merchantsâ websites are in your face with links to join, but these guys have gone in another direction, where you have to go on some hopeless safari with Marlin Perkins.

Is this review helpful? ▲ Yes 1 ▼ No 0

MofOnonfan's Profile Image

Reviewed by MofOnonfan

Jul 20th 2014

1 out of 5 marks

Deception by Mutual of Omaha Bank - Mortgage Services

We had severe home damage during a baseball-sized hailstorm and rain. I am so completely dissatisfied with the service (or should I say, lack thereof) from Mutual of Omaha Bank, that I feel others should be aware. Our particular situation will require several different contractors for repair. The only job that has been done (by [Redacted]) cannot be paid, due to the inept supervisors that I've spoken with at Mutual of Omaha Bank - Mortgage Services, in Lake Zurich, IL.

Their policy simply does not work in this type of situation. We still have windows, drywall, insulation, flooring, and painting to be done before our home is put back together. Because of Mutual of Omaha Bank's inability to understand that this is not one job, and will require several different contractors to be paid, we are trying to come up with the money, on our own, that our insurance company has already given to them. I received a letter yesterday, stating that the remainder of the money will be available when "the job" is completed, even though I was told the second disbursement would be completed 2 days ago. I'd call that a blatant lie. We are expected to hold the roofing contractor hostage (as we have been) until Mutual of Omaha Bank can understand that the American Family Insurance money (that they are holding hostage) needs to be released in order to pay contractors?

I'm well aware of issues with contractors. However, in this case, it's not the contractors who are causing issues. It's our mortgage company. It's truly been like trying to explain why sticking your fingers in a fan with metal blades is not a good idea, to a two-year-old. They just don't get it, even though it's been explained over a dozen times. Then add insult to injury by telling me over the phone that a second disbursement has been made, but it hasn't. It really shouldn't be this difficult, should it? Wish there were "negative" stars to rate with. Unacceptable behavior by a financial institution.

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