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If you are looking for a smaller bank with great atmosphere... Look no further. These folks have been true to their word. They were able to assist me with not only lending services but also help me with checking and savings.
They are fantastic group of people and I would recommend this bank.
Our mortgage with Mutual of Omaha was set up to auto pay from our checking account. We paid off the mortgage on Feb 27th and I confirmed the pay off of the mortgage via telephone and our online account.
On March 1st they attempted to debit our checking account $1984 for the mortgage payment even though it was all paid off costing a $30 NSF fee with our bank. I called and spoke to a "Chris" a supervisor in Customer Service for Mutual of Omaha. She assured me this was an error on their part and it would be corrected immediately. Additionally, I mailed a letter documenting the conversation to their Research Dept. and sent a letter requesting the auto pay be stopped and the $30 NSF fee refunded.
On March 4th Mutual of Omaha attempted to debit my checking account a second time for $ 1,984 which failed costing me another NSF $30 fee. I again notified Mutual of Omaha via mail and their website to stop the auto pay and reimburse the NSF fees charged by my bank now totaling $ 60.
On March 12th I received a demand letter from Mutual of Omaha for $ 1,984 and an additional $ 20 NSF fee. I filed a response via mail and e-mail which was answer on March 16, 2013. They are refusing to waive the $20 NSF fee or reimburse my combined $ 60 NSF fee from my bank. Their position is that to date they have no written authorization from me to stop the auto pay debits and they need a 30 day notice and will continue to try to take the money from my checking account until then even though the mortgage is closed!
THEY ARE DEMANDING PAYMENT AND FEES FOR A MORTGAGE THAT IS PAID IN FULL!!! HOW ABSURD AND UNETHICAL! BUYER BEWARE!
Their website had no button to register as a new client. Hunted all over. I e-mailed them for instructions, and was told to ring them. Doing this did not help, as customer service referred me to a button that did not exist (5th button in a list of 4). Their website actually says âEasy to Open.â I asked if they could just post me physical forms; told no. Most merchantsâ websites are in your face with links to join, but these guys have gone in another direction, where you have to go on some hopeless safari with Marlin Perkins.