Overall Rating

MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

fherron's Profile Image

Bourbonnais branch reviewed by fherron

May 29th 2015

Wire transfer; overdraft fees;HORRIBLE customer service

I have called numerous times concerning my account and a deposit that was suppose to be placed in my checking account from another PNC account holder. Over a month has passed and the situation has not been resolved; although I have left COUNTLESS messages for the manager (Jim) to call me. I have accumulated unbelievable fines because of this; and it is apparent that no one at PNC gives a hoot. I am in the process of filing a complaint with the Federal Reserve. SICK AND TIRED OF THE LACK OF CONCERN AND EXTREMELY POOR CUSTOMER SERVICE. I WILL NEVER RECOMMEND PNC TO ANYONE. There isn't a rating low enough so I had to pick 1 star.

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Allison's Profile Image

Ashland And Addison branch reviewed by Allison

May 26th 2015

Attentive Staff, Helpful Manager

The customer service at this PNC branch has exceeded my expectations. Manager David Landals helped me get organized in a way that has helped me grow my business. I recommend that any young entrepreneur or start up to get signed up with their business banking services as it can be difficult for an artist/creative person to get organized. David's patience and zen-like quality made it much easier.

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Aero1987's Profile Image

West View branch reviewed by Aero1987

May 22nd 2015

Played around

I was at this bank to open a new bank account. Since i had a negative account that was closed and i paid it in full after a month, the pnc verification center wanted the branch manager to request a bypass code.

The branch manager MARY SUDHERS acted as if she tried her best and i believed her. Later when i talked to the pnc over phone, they weresurprised to see that she had denied me to request the code and the bank was ready. Dont go to her.

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