MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I went to check my account Monday morning at like 8am. It said my account was overdrawn. I transfered money into my account right away. So it brought my balance to in the positive. Later that day my husband tried using our card and it got declined because I didn't have enough money to cover what he was buying. So I still had the same amount in my account after he tried to use my card. I then transfered more money into that account. We didn't use that card all day. The next day which is Tuesday, I check my account. It says my account is overdrawn again and they charged me twice with the $36.00 overdraft fee. They are charging me the fee because my account was taken care of right away? And didn't recognize I deposited money to bring my balance in the positive? .. The manager on the phone kept arguing with me saying I didn't transfer the money when my statement clearly states I did. I think they are trying to stack the fees to make money, that should be against the law. NORTHWEST BANK just lost a lawsuit because they were doing the same thing! Not only that a deposit is a deposit abd should be actually is usually credited to your account right away. Why would a cash deposit be different from a mobile deposit. Makes no sense.
When we opened our business account, the branch manager, David, talked us into buying/leasing the Clover POS system. It appears he and the bank both have a financial interest in this system. Since we opened the account and leased the system, the manager has been absolutely no help in resolving some issues with our checking account, including our being overcharged for checks initially -- stating we agreed to the charges. He apologizes half-heartedly but refuses to do anything to reimburse us. Two months after we opened the account, we were charged for sales tax for the Clover system, without our knowledge which resulted in an overdraft situation. Again, David apologized half-heartedly, but refused to reverse the overdraft charges. Unless you are a huge business entity, he doesn't appear interested in helping to resolve any problems. Seems he feels that dealing with small businesses is a waste of his time and energy. Too bad... this country is built on small business investments. I would NOT recommend dealing with this bank. Previously, I had business accounts with Bank of America and NEVER had any problems like this. Guess I shouldn't have believed all the hype David at PNC was spouting.
I want to like this branch, as I've been doing business with PNC for years. However, they can't do anything but open the simplest accounts without either consulting with their legal department, sending you to another department, or making you go online. They can't even open an HSA at this branch!
I found that Key Bank a few doors down can do everything I need for them to do. I'm switching banks after all these decades.