MyBankTracker rated PNC Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have called numerous times concerning my account and a deposit that was suppose to be placed in my checking account from another PNC account holder. Over a month has passed and the situation has not been resolved; although I have left COUNTLESS messages for the manager (Jim) to call me. I have accumulated unbelievable fines because of this; and it is apparent that no one at PNC gives a hoot. I am in the process of filing a complaint with the Federal Reserve. SICK AND TIRED OF THE LACK OF CONCERN AND EXTREMELY POOR CUSTOMER SERVICE. I WILL NEVER RECOMMEND PNC TO ANYONE. There isn't a rating low enough so I had to pick 1 star.
The customer service at this PNC branch has exceeded my expectations. Manager David Landals helped me get organized in a way that has helped me grow my business. I recommend that any young entrepreneur or start up to get signed up with their business banking services as it can be difficult for an artist/creative person to get organized. David's patience and zen-like quality made it much easier.
I was at this bank to open a new bank account. Since i had a negative account that was closed and i paid it in full after a month, the pnc verification center wanted the branch manager to request a bypass code.
The branch manager MARY SUDHERS acted as if she tried her best and i believed her. Later when i talked to the pnc over phone, they weresurprised to see that she had denied me to request the code and the bank was ready. Dont go to her.