I have not had any issues with this bank, opened my account and even got a loan very quickly, not too many branches but I can use a lot of ATMs free of charge. I have nothing bad to say, only wish they would open more branches.
I have until the 15th to pay my bill without penatly. I have never been late in 4 years I have had loan, but they call right after the 1st asking when you are going to pay at my work. How come you are paying late and I say I am not I have until the 15th. Then they follow up did you pay the next day or two at work. You answer that and then they call your home number and ask the same thing to wife. I have a problem with that. If I were late all the time that would be one thing, but calling all the time over and over is just crazy.
This bank bought my mortgage from my original bank. I absolutely hate dealing with them. Like the other poster said, they call non-stop if the payment isn't there on the 2nd. (I also have until the 15th). Multiple phone calls each day - even Sunday mornings.
Now I just make up stuff just to jerk them around.
Also, they don't have any sort of online payment so there is no choice but to mail them a physical check. Ridiculous.