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We use to be with Butte Community Bank for 5 years, which was awesome, when the change came and Rabo Bank took over Butte Community, there were signs that this was not good, firstly as a bank, there should be some professionalism and knowledge coming from the Financial Service Officer or one whom controls a great deal of files and paper work that needs to be checked and sent to the appropriate place, well this one at Paradise CA needs much more training or needs to go back to school. The staff are absolutely wonderful and greet me at the door as i enter, but as for the Financial Officer, she forgets to call us back, does not notify us when other papers have to filled out or if any thing was missing, (we called the bank as to why it was taking 3 weeks to find out if our Secured Credit was approved considering it was our own money that we gave as security) does not know what most of the policies are and has to check with head office and then call us back,
Incompetent, that's the problem. Other than that The Bank itself and the staff are great. Now I'm at a gateway trying to decide which other bank would be better suited for us, because i am fed up with having to answer to an uneducated Financial Officer. I want some one who is knowledgeable and can give me an answer there and then not days or weeks later.
I joined Rabobank about 8 years ago when my bank of 20 + years (WA Mutual and its predecessors) refused to give me a credit card--I didn't have bad credit, just no credit rating. Rabobank was willing to give me a 'starter' card. And lo and behold, I discovered this wonderful bank with a fascinating history and a global presence and moves with social and environmental consciousness. Everyone at my branch (Santa Cruz CA) is warm and personable and the bank has a family feeling to it. Any problems I have (mostly on my end) have been dealt with graciously and with good humor. I like this bank so much that when I moved to WA state, which has no Rabobank presence, I stayed with the bank, in spite of having to go through the hassle of mailing checks and so on. How many people can actually say "I love my bank."
Have been a member for 10 years, my daughter for 5 and both of us have been treated by the Monterey branch and Seaside branch employees like crap. Rude, unprofessional, disrespectful staff and managers are worse.
Meant to leave many times and finally I will.