Overall Rating

MyBankTracker rated Regions Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

Bnd2012's Profile Image

Prince Avenue branch reviewed by Bnd2012

Apr 1st 2015

What an awful team !

Had over a month and a half to close my house and kept pushing the dates further and further because they slacked and couldn't get their shit together!! Told me all kinds of different numbers and then all kinds of excuses just to cover theirselves. Will NEVER use this bank again for a mortgage and would encourage nobody to use Todd cowart or his team! Worst experience I have ever had and would make me never want to buy a house again.

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Lordhelpuspoorfolk's Profile Image

Greystone branch reviewed by Lordhelpuspoorfolk

Mar 25th 2015

Head for the door

To think that we trust this bank with our hard earned money. These people are so untrained and ill-informed it makes your head spin. Personel turnover should be a red flag that this is a place to be avoided. You have been warned!

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BethC's Profile Image

Ballwin Banking Center branch reviewed by BethC

Feb 20th 2015

I Miss Regions So Much!

When i moved to utah, i was disappointed that no regions branches are in my area. I held off on closing my account for about a year because my experience with regions over several years was great. Now i'm reminded why. My current bank, bank of american fork, does not treat customers nearly as well as regions. When i had a purchase dispute a few years ago with a fraudulent vendor, regions acted as my ally and took care of the issue immediately and credited my account with kindness and responsiveness.

Even though it was a $20 dispute, they treated it with the respect of a $2,000 issue. My current bank has treated a recent dispute for the same amount ($20) with the same disrespect as the vendor who never mailed the item i ordered. First, they called the vendor and agreed to a compromise without asking me if it was okay, and now they're ignoring my requests for followup. The difference between the way regions made me feel like a valued customer and the way my current bank treats me is night and day.

Regions also took care of other issues with my account as they arose here and there, always with a prompt care for the fact that my money matters to me. If regions ever opens a branch in the salt lake city area, i will make a beeline to that location!

Is this review helpful? ▲ Yes 2 ▼ No 1

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