Overall Rating

MyBankTracker rated Santander Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

BOSFLASH's Profile Image

West Newton branch reviewed by BOSFLASH

May 12th 2015

Very Friendly

A very friendly bank with a full line of useful financial services for the business person or individuals, like myself, currently living in retirement. The staff is willing to accommodate any or all of your financial needs in a courteous, timely matter.

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jimodowd's Profile Image

Valley Federal branch reviewed by jimodowd

Apr 16th 2015

Drive thru window experience

On April 14, 2015 I went to the drive thru window at this location to make a simple cash deposit. I had a pre printed deposit form with all my info contained on it. Because I was in a rental car I needed a pen to write the deposit amount on the deposit form. There was no pen in the drive thru container { ??} so I had to summon the teller to ask for a pen. This took approx. 5 minutes. When I asked for a pen the teller had to go retrieve a pen from ??. When she returned with the pen she left the window are and did not return for several minutes more. Upon her return she retrieved the container with the deposit slip and the cash. I then waited anther 12 minutes for her to return with the deposit slip receipt. This entire ordeal took 22 minutes!! During this prolonged wait I was tempted to simply leave without the deposit slip. Well thank goodness I did not leave because the deposit I made was never credited to my account and has resulted in several insufficient funds charges made by the bank to my account!!! My deposit was credited to another bank account holder. With the aid of the deposit slip receipt, the Bank is now investigating and hopefully this situation will be resolved. All this to make a simple cash deposit!!! A suggestion, More tellers who are capable and having pens and deposit slips in the drive thru containers would be a big help.

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Shellerkins81's Profile Image

Acton branch reviewed by Shellerkins81

Mar 30th 2015

Horrible Exerpience

I had my first account with them 4 years ago. At the time that I opened it, I was pushed into applying for a credit card by the bank manager, Masha. I told her it wasn't going to go through, but she insisted that I try because "she has never had anyone declined before." Guess what - I got denied. The teller experience is a joke. I used it twice because I had a sleeping infant in my car and I needed to go to the bank. They took everyone inside before they even acknowledged that I was at the teller window. I eventually closed my account because I was so disgusted by the lack of attention.

Then two years ago, my husband, opened up an account for our business. While he was at it, he decided to open up a joint account with them, since Citibank had just closed our closest branch. Again, Masha, in her fast talking and paper pushing, got his signature on something that he was told was overdraft protection but in fact was a line of credit - which was suppose to be without any fees. Two months letter we get a bill for the a fee pertaining to this line of credit. Which was a headache to close.

Now we are dealing with closing our business account. He came with a bank check from another bank. When he asked when it would be available, they told him a week. He asked to speak to a manager because that is absurd for a bank check to take a week to clear. The manager came over and again, Masha with her fast talking did nothing but get him agitated. To make matters worse, they accepted the check, which they both looked at, with his signature instead of the business signature. Now, we are trying to get the check back after we were notified that it was signed wrong. Meanwhile, we are accruing overdraft charges because we payed off our business partner. Masha is no help. Personally I think she is too incompetent to be a manager of a bank branch. I'm still wondering how she got all those awards in her office. DO NOT PUT YOUR MONEY IN THEIR TRUST!

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