MyBankTracker rated Santander Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I worked with someone named Nikki on the platform side who provided the worst customer service that I ever received at a bank! After several attempts to correct an issue with my business account without success and due to her lack of performing ANY action to remediate the issues, I have subsequently closed all of my accounts with the bank.
The employees at this location are very nice, but they are so, painfully, slow. I don't know whether the branch is understaffed or what, but it takes forever to just make a deposit. Today, I pulled into the drive thru at 9:09 am. There was only one car ahead of me. After about 7 minutes, I got my turn. It took another 6 minutes for anyone to acknowledge or help me. I left there at close to 9:25 am. That is ridiculous. There is no reason it should take this long. It was just a deposit. I am seriously considering taking my business account elsewhere.