MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
My credit card company charged me hefty fees because of Suntrust. When I did an automatic payment from my checking account which is linked to a larger savings account, the bank posted insufficient funds. What a hassle. Now I have to call Suntrust to find out why this happened and re-pay the credit card company. I am not sure why the Pantops Suntrust branch is so screwed up, but I really love the branches that are further away from my home in town. Only recently (in the last 6 months or so) has this branch gotten competent bank tellers who smile at you and greet you. Devin is the BEST!
Amazed at the professional and quick service from this small branch in a safeway! See Cliff. He has helped our family tremendously and i left another bank just to open an account at suntrust. Seriously, the best move.
Went into the Oleander Drive Branch today. My teller was Tamica K. I Needed a counter check and she said "We dont do that. We dont have the technology." Worst experience I have ever had at a suntrust. She gave me No hello greeting or have a nice day at the end. I had to ask her why and she said "thats not what we do here." Instead of saying another word i just figuered she's "Racist" and left. So much for 21st century at the Oleander Drive branch. I will NEVER Do my banking there again. Makes me wander who's hiring at that location. Also Zero Minorities working on this day And its Friday.