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Suntrust Bank Locations in Your Area

Suntrust Bank has 1,468 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about Suntrust Bank

Suntrust Bank was established September 1891. That's more than 100 years ago! It holds assets of 190 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 6%. Lower is better!

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Suntrust Bank Branches Customer Reviews

(163 Reviews)
2 out of 5 stars
See all 163 customer reviews
  • DM
    Reviewed By Dave M. Jun 16, 2016

    SunTrust Violates their own policy

    I have been with this chump bank for several years, mostly because my company uses then for payroll and IRA. I have had my issue with Suntrust, but this last one takes the cake. I made a withdrawal for my Suntrust Retirement Solutions IRA account, note this is a branch of Suntrust. I was issued a Suntrust check, drawn on Suntrust, payable to me. Now let me quote for Suntrust policy on availability of funds deposited

    " Next-Day Availability
    Funds from the following deposited items are available
    for withdrawal on the first business day after the
    day of your deposit – these items are also referred
    to as next-day availability items. The checks must be
    payable to you and deposited to your account.
    SunTrust Bank checks..."

    It clearly states that Suntrust Checks are available the next business day. Now this was a rather large check, and had it been a Suntrust check drawn from a personal account I could understand the hold, but this was a check drawn from Suntrust not a personal account, and it seems that this hick town back doesn't even trust its self and violates its own policies.

    To make a long story short Suntrust will release my funds within the next 24 hours or face charges with the FTC, assuming that they pull their heads out of their asses I will be removing the funds and putting them into a real bank.

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  • R
    Reviewed By rdavis02 May 17, 2016

    Ripeoffs

    When opening your account with Suntrust, they do not explain all of the fees that will be associated with your account. The representative are not properly trained and Suntrust overcharges for everything. If this is your first account, you need to be sure that this is the bank of your choice unless your employer also banks with them. Also, I would suggest researching other banks before choosing this bank. The overdraft fees are outrageous and the representatives that you speak to on the phone are not trained properly and sound like they are making things up as they go.

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  • J
    Reviewed By Jandn May 13, 2016

    Stupidity at its best

    My husband and I bought a new car and it was financed through Suntrust. I hate this company. They lost a payment in January called me in February to tell me we were behind. We have been back and forth since then, and they STILL have not fixed the problem. We do what they tell us to do only for the rules and procedures to change when they screw up. We faxed them PROOF that we paid them 3 separate times, to have them tell me that "we have to file a missing payment request". But I'd heard up to that point that all they needed was for me to fax them this bank statement. She continued to tell me that it was probably a managers fax number that the other operator had given me and they didn't know to file a missing payment form. Why else would I fax them proof of payment from 3 months prior?! Everyone I talk to still says "if I paid, if I can prove it." They tell me they have only talked to me through this whole ordeal, when my husband has talked to them several times! They've called my husband a liar because they can't find paperwork and their departments can't share information! Even though their OWN people give out the numbers to different departments. We got a letter from them in the mail saying that $400 is debited to our account, they have no record of such a letter, the conformation number on that letter is not even in their system. My mother-in-law gave us the money to pay them until they found our payment so that they would stop harassing me at work. My husband picked one of the numbers to call and make a payment, he goes through the whole thing files missing payments. A few days later I get another call at work informing me that we are behind. They've ALREADY lost my money from January now they've lost her money from two days ago. They proceed to tell me that if I called any number but their line it doesn't show up in their system, they can't confirm payment. When I give them my husbands number to call and handle this they tell me they auto dialed me, and have no way of contacting him. He calls them later that day only to have them say they need to speak to his mother to approve her making this payment. They then they end the call with " if they do not get a payment soon they will file for repossession on our car." At this point I'm so ill with this company. I DARE them to take our car, someone will hang, and I'm fixing to own Suntrust. We are looking into taking out a loan from a dependable bank to pay them in full so we can get out from under their bs. My mother-in-law called them, my husband was there, they called the "right" number gave them all the information filed missing payments reports, at this point it's another waiting game and I'm just praying to God that this is finally over. Something that should have ended in February, after their first call.They suck at customer service, communication, and overall being a good dependable business. Never once in ANY of our numerous phone calls have they admitted to their mistakes or complete lack of competence. They continue to "assure me they they understand" but refuse to even apologize for their mess-up. I absolutely HATE Suntrust. This kind of handling of loans and people will run this business into the ground. There is no excuse for the way these people behave and no structure to their polices. Yet they have the gall to call US the liars!

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