Overall Rating

MyBankTracker rated Suntrust Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

donaldb's Profile Image

Mclean branch reviewed by donaldb

Apr 25th 2015

In desperate need of a new branch manager

Been doing business with this particular branch for decades and have seen countless management changes, sadly more so in the last couple of years, and it seems like the talent level gets worse each time. The young lady currently in charge might have just set a brand new low in professionalism and leadership. I am accustomed to knowing the managers of this branch on a personal level and the few times I went there, the door was closed and the cell phone out. This has happened on at least two occasions. Most recently, I needed management assistance with some check payments and I contacted the branch but other members of her staff answered and she never bothered to call back. What is going on?? I could try justifying her behavior but that isn't really my job and, if she can't do hers, maybe she shouldn't be in charge of a banking office that in my opinion has practically unrivaled heritage in McLean. I am beyond disappointed at this stage and it would be real easy to take my business elsewhere but I have family and friends who still bank with Suntrust and deserve a much better point of contact. Change her please!

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Customer4951's Profile Image

Highland Station branch reviewed by Customer4951

Apr 11th 2015

Rude tellers and understaffed

While this branch is convenient the tellers are slow and rude. On a busy afternoon at 4:30 this week, only one teller was working both the inside and drive through simultaneously. A second teller sat with her window closed doing God knows what. Shouldn't a line of customers inside and out compel the second teller to open her window to serve customers? When you walk in they seem annoyed. At 5 minutes to 5:00 the teller jumped up to go and lock the door just as a customer was entering. She said we are closed but reluctantly let him in and rudely told him she was doing him a favor! It's as if they work for the government instead of a business! I was there to wire money and the only person who can do that was hard selling a HELOC to a lady while others waited without recognition for help! I have to assume he gets a comission.

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Cristy3423's Profile Image

Oviedo branch reviewed by Cristy3423

Apr 10th 2015

Poor Service!

This is strike 2 for this branch! The first strike happened a few months ago. I went through the drive thru and deposited $500.00 in cash. The teller gave me a receipt that showed a $5.00 deposit. Thank God I checked the receipt immediately so correcting this was not a major hassle. This time, I asked the teller to please reorder checks for me and put my current address on the checks. The teller reordered the old checks with the old address where they were sent.{ 100 miles away} I have been working all afternoon to try and resolve this issue. The branch manager has been busy and has not returned my calls. It's almost 5:30 on Friday afternoon now. My account may have been compromised since someone else has my checks and now I have to wait until Monday to get this resolved!

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