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Suntrust Bank Locations in Your Area

Suntrust Bank has 1,469 branches nationally across the country. This traditional brick and mortar bank is a large bank that services an entire region in the country, and has ATM locations, but we are not currently tracking them.

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Learn more about Suntrust Bank

Suntrust Bank was established September 1891. That's more than 100 years ago! It holds assets of 183 billion US dollars. This is considered a large national bank that most likely serves a large portion of the country. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 3%. Lower is better!

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Suntrust Bank Branches Customer Reviews

(152 Reviews)
2 out of 5 stars
See all 152 customer reviews
  • N
    Reviewed By Needagoodbank Feb 11, 2016

    Their online banking sucks! Overdraft happy bank! BEWARE!!!

    We are so happy to be leaving Suntrust Bank after 7 years of having a mortgage with them as well as checking and savings account. Below are a few things that we have been unhappy with.
    1. The online banking is terrible. The website is outdated, and has not changed in the 7 years we have banked there.
    2. Our account got hacked in 2012, and it took Suntrust 3 times before they stopped the transactions.... I'm in Tennessee, and my card was used in Middleton New York! Thy only called my cell, never my husband...
    3. BEWARE they are an OVERDRAFT HAPPY BANK! Never mess up... And even if a charge has been cancelled or not accurate, and is still PENDING.. THEY WILL CHARGE OVERDRAFT AGAIST PENDING TRANSACTIONS THAT MERCHANTS HAVE CANCELLED!
    4. They changed our checking account type without even telling us!!!! For over 6 years we had the top checking account that would typically cost you $30 per month... Because we have a mortgage with them, we got it free, or that's what we were told when we opened the account! One month, the charge started showing up and I called to find out why..., they said it was because we paid our mortgage down under $250k, and our combined accounts no longer totaled $250k+, so we would be charged... I told them to please make it right, that's not the way it was presented to us initially. We thought they fixed it per someone at the local branch... They did, they changed us to the crappy free checking account.
    5. Transactions take FOREVRR TO POST! You can spend something on Friday, and it not show posted until the next Wednesday!!! And sometimes it will disappear the day it's batched, and your balances are screwed up for a day! Again, Online banking terrible per above! You can't rely on it!
    They need to get with the times and improve some of their systems! I would not recommend them at all!

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  • S
    Reviewed By Sthrnrlla Feb 10, 2016

    This is a very discriminatory bank!!!

    I opened my account online and had one in person interaction with this branch. Even after showing two forms of id to verify that I had an account with them, I ultimately walked out twenty minutes later with a frozen account and a message left in my account to have it reviewed for closure. I've contacted their customer service 4 times and NOBODY can tell me why! Is there a new law against banking while black!?

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  • S
    Reviewed By Steve_G Feb 7, 2016

    Suntrust & Sopranos both begin with S

    Yes I am being cheeky, but I feel like I borrowed 10K from Uncle Paulie. Please go right past the photos that they have on their site, like they are enabling families. They are takers. Pure and simple. I had accounts and my mortgage through Suntrust. I paid thousands of dollars in interest to them. All part of a mortgage. I get that. But the month that I sold my home, I get tagged with $17 "maintenance fee." I absolutely love the words. I get images of them polishing my gold coins. They did this because I sold the home they held the mortgage on, and unlike many Americans, I took a line of credit to fill the void the home lost from the housing crisis. I could have asked for a short sale, but elected to go more into debt. They rewarded me with the fee because they weren't bilking me for the interest every month. This despite still paying them $100 a month interest on a line of credit. Guess it is not enough to pay for those employee bonuses. Simply put, you are only as valuable as the amount of $ you can make them. Let me also highlight what you get with a Suntrust account. You pay for all services, ATM withdrawals, counter transactions and transfers, while drawing no interest.
    Access to information: Here's a tidbit for prospective customers. Open their site. Look how easy it is to find products to "borrow" from them. Money for homes, money for college, investments. Now within 5 clicks, try to find out what their fee schedule is?

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