I have banked at two other banks previous to banking at Susquehanna Bank. I can honestly say, this bank has been fantastic! The staff is so personable, they treat you with so much kindness and respect. It truly makes for an enjoyable banking experience. Personally, I wouldn't want to bank anywhere else!
Obtaining a mortgage and have felt like I am a pawn in a game. I could have and should have switched banks weeks ago. They keep you dangling with false promises.
We had multiple accounts at Susquehanna for a number of years. I was never thrilled with their customer service. I always felt like I was just another number to them. They would never go out of their way to help you if you had a problem. Several times they lost large amounts of money from our accounts. We had the receipts to prove the money was deposited, but they could not account for it in their records. I did not have a good experience with them. I recently switched banks and will not be going back.