I have banked with Susquehanna for going on 5 years and not once have I been displeased with service. They have every account or service for every need and the are helpful to find an accomodation for you. The employees are always smiling and helpful and if they personally don't know the answers to the questions you have, they will find you answers from someone who does know. I would never even consider changing banks. Even the fees and other things are easy to resolve and as long as it's not a habit, they are willing to work with you if something out of the ordinary happens or you hit a hard spot. The community banking environment is one that I would not pass up for any other bank!
Obtaining a mortgage and have felt like I am a pawn in a game. I could have and should have switched banks weeks ago. They keep you dangling with false promises.
We had multiple accounts at Susquehanna for a number of years. I was never thrilled with their customer service. I always felt like I was just another number to them. They would never go out of their way to help you if you had a problem. Several times they lost large amounts of money from our accounts. We had the receipts to prove the money was deposited, but they could not account for it in their records. I did not have a good experience with them. I recently switched banks and will not be going back.