MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I called the bank on 72nd and Federal at 6:45 to ask a very important question about my account. Tony answered the phone. When I asked him my question he told me the bank was closed an all of the computers were turned off. I googled this particular bank to see what the hours are. 9-7:00 so how come he said they were closed?
I have had numerous experiences with tcf which, after decades of loyalty since great lakes, the original bank, was formed. The personalized service has completely disappeared. The staff rotation guarantees that you will never get to know anyone that works there. Recently, the manager at the briarwood branch, after failing to explain or check with any superior, simply turned her back and rudely dismissed me.
When asked to give me the name of her superior, she refused. Interesting episode. It is a hopeless situation. I am moving my business 20 yards away to chase. They have a far superior organization. Able to accept wire transfers from international banks, a level of financial information that is satisfying my needs both small and large. Tcf should not be considered a place that cares much at all about real customer service. And..
We are supposed to entrust them with our money?