MyBankTracker rated TCF Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
I have had numerous experiences with tcf which, after decades of loyalty since great lakes, the original bank, was formed. The personalized service has completely disappeared. The staff rotation guarantees that you will never get to know anyone that works there. Recently, the manager at the briarwood branch, after failing to explain or check with any superior, simply turned her back and rudely dismissed me.
When asked to give me the name of her superior, she refused. Interesting episode. It is a hopeless situation. I am moving my business 20 yards away to chase. They have a far superior organization. Able to accept wire transfers from international banks, a level of financial information that is satisfying my needs both small and large. Tcf should not be considered a place that cares much at all about real customer service. And..
We are supposed to entrust them with our money?
I have banked personally and through business at this bank for over 20 years. I am frustrated beyond measure at the new practice of scanning the checks i am depositing at the time of deposit. I use drive through to hustle and now i have to wait. It takes even longer if a person parks and goes inside it probably isn't a problem with smaller deposits, but their scanners jam with more than 10-20 checks and it is a pesky, tedious process to scan each one individually. Life is busy, and i would prefer not to stand around (or sit in my car! ) while hundreds of checks are being scanned, many times with the balance coming up inaccurately.