MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
Very poor customer service. Branch assistant vice president , store manager rude and unhelpful and doesn't return calls. Misinformation given and no one accountable. I will stick with my credit union Connex for my large accounts. I would never trust TD bank with more then my play money and still strongly consider just closing the account. Be aware and read ALL small print .
I had tried to make a deposit into my attorney trust account at the River Edge branch and was informed that my account had been closed due to inactivity. I asked the manager if she could reopen my account but she wasn't very accommodating at all and told me that I had to come back with some forms.
So I called the North Maple Ave branch where I had opened my account and spoke with William Martinez. It was almost 5 pm and the bank was about to close.I explained to William that I would not be able to get to the bank for two days because of my crazy schedule and William took care of things by reopening another account.
At 6pm, I drove to the drive-through and was greeted by William who presented me with the forms for my signatures. I am truly impressed that William went above and beyond to provide such exceptional customer service.
I would have been happy enough that William was able open a new account for me and I had expected William to leave the forms with the drive-through teller, but he stayed an hour after closing even in the terrible icy weather.
Because of William, I was able to timely deposit a large escrow check safely into my attorney trust account. If only other employees/branches would follow William's cue, dealing with banks would always be a pleasure. THANK YOU WILLIAM!!!