MyBankTracker rated TD Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
This relatively new bank, the result of several mergers and acquisitions has been working to provide excellent customer service. As a new depositor, somewhat unhappy with some of the more traditional stand-bys, I was impressed with their personnel from day one. Within moments of my first cash deposit, I had a new debit card in hand (remarkable) and checks bearing my account number to walk-out the door. This occurred withing minutes, not even a half-hour. Their haute "stores" are ultra in appearance and convenience featuring not only short teller lines, but an in and outdoor ATM for security, a free coin counter and some thoughtful edibles and beverages. Since a smile costs nothing, seeing a TD Teller or Manager deliver service with a smile and courtesy suggest that everyone associated with the Bank is on board the "service train.
Their on-line banking is superb, clear and user friendly. Their website explains how accounts are handled, deposits and withdrawals are posted, and other items about fees and charges with no small print. They may not offer free checking without a minimum balance, but their service should earn your trust and appreciation. They have been working to improve and exemplify what a bank can be, and have attained remarkable success in their effort.
Closed account today. TD Banks ATM in the front of the building ate my debit card while depositing money after hours to avoid overdrafting my account. The toll free number said the branch will handle it. This was Friday night and I knew I would be unable to get to get to the branch during business hours for a few days because of work. I go in to straighten it out and the lady I sat with REFUSED to waive my two overdraft charges of $35 each. The higher up also refused. I was then told, in front of other customers, if I refused to pay it will negatively affect my credit score. It was a completely demeaning experience. The KGB like atmosphere at this branch was a far cry from the "bank human again" commercials on radio and television. I'm extremely disappointed because I feel like my family bought into that and we were duped. Don't be fooled.
Very poor customer service. Branch assistant vice president , store manager rude and unhelpful and doesn't return calls. Misinformation given and no one accountable. I will stick with my credit union Connex for my large accounts. I would never trust TD bank with more then my play money and still strongly consider just closing the account. Be aware and read ALL small print .