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U.S. Bank Locations in Your Area

U.S. Bank has 3,227 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about U.S. Bank

U.S. Bank was established July 1863. That's more than 150 years ago! It holds assets of 417 billion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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U.S. Bank Branches Customer Reviews

(321 Reviews)
2 out of 5 stars
See all 321 customer reviews
  • B
    Reviewed By bslb Apr 29, 2016

    Refinanced our home to get out from under these crooks!

    Every time we made a mortgage payment, they IMMEDIATELY sent out a new statement. I would promptly pay the bills, until one month when I got two bills one week apart. I looked back at the records over the 4-5 months they had our mortgage and realize that I was paid up for 3 months into the future yet was still receiving statements. I called customer service and was told some line about it being a "government regulation". Funny...we had 2 other home mortgages (with 2 different banks) and they were sending statements out once a month only.

    So...we immediately paid the fees to refinance the house with the guarantee that they will not sell our mortgage to USbank.

    But wait...it doesn't end there! We received a "CORRECTED" 1098 form on May 15th (granted tax day was May 18th this year) but our taxes were filed! BUT...we never got an original 1098 at all!!! Today we get another letter that says: "Recently, we determined that the corrected 1098 form we sent you in mid-April is also incorrect." They claim that they will reimburse us for tax preparation expenses if we have to refile...after we receive the "FINAL CORRECTED 1098 TAX FROM IN THE NEXT TEN TO 15 BUSINESS DAYS."
    The letter closes by saying that they are "reviewing our systems and processes to prevent this from recurring in the future"

    I sure hope that is true! We pulled our mortgage from them and the horror of USbank won't go away!!!!

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  • S
    Reviewed By Shanshan Apr 28, 2016

    Branch manager belittled me

    Derek "helped" me today when I called about some over draft charges and belittled me. He kept repeating "this is not a bank error" when I tried to speak. He acted as though he needed to win against a woman by talking louder and making me repeat myself as I was emotional about being charged hundreds of dollars due to them "helping" me move funds to savings to save for my baby on the way...another reason I am very emotional right now.
    This instead depleted my baby fund by over $300 and Derek keep me on hold for ten minutes while he "checked it out" then repeated his catch phrase "it's not a bank error. Can't help you"
    Customer service used to mean something at US Bank and it's sad that a point of contact person can ruin your image of a company because they are so rude when you ask for help.
    My husband and I are transferring all of our savings, checking and business account to another local banks so we will never be treated so poorly again.

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  • A
    Reviewed By aMBERAMBER Apr 25, 2016

    never bank here

    NEVER EVER BANK WITH US BANK AGAIN THEY HAVE TERRIBLE SERVICE THE ONE IN MILWAUKEE WI ON GOOD HOPE RD THE BANK MANAGER NAME IS JESSICA S. SHE IS VERY RUDE THIS IS THE SECOND TIME THEY MIXED UP MY ACCOUNT AND THEN DID NOT FIX THE PROBLEM AND LEFT IT AS IT WAS MY PROBLEM I HAVE HAD THIS ACCOUNT FOR QUITE SOME TIME NOW IM VERY DISAPPOINTED WITH THE SERVICES AND RUDE RACIAL COMMENTS THAT WERE MADE BY THE LADY ABOVE! IF I COULD GIVE IT 0 STARS I WOULD VERY VERY UNHAPPY CUSTOMER

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