Overall Rating

MyBankTracker rated U.S. Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B

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Latest Customer Reviews

kizna's Profile Image

West Salem branch reviewed by kizna

May 27th 2015

my mom's account

Kind of upsetting to learn the gal at w. Salem

branch hasn't closed my mom's account. I brought in death certificates and everything. She said she would call me the next day, no wonder she didn't. It never got closed. I think they r nice but always make sure they really close the account. Then I was going to get charged $6.00. No I don't think so!!

Linda Buell

Is this review helpful? ▲ Yes 2 ▼ No 0

JimB1958's Profile Image

Layton branch reviewed by JimB1958

May 27th 2015

Customer Service Nightmare

My father passed away and had an account with US Bank. The Layton Branch was suppose to add me to his account several months before so that I could handle his affairs when he passed away. They messed up and added me as a Power of Attorney instead and when he passed they told me I no longer had any authority over his account. Then they told me I needed court papers appointing me as the executor to close it. My attorney faxed me a copy and after an hour of confusion with them on the phone with their "back office" they said they needed the original. I asked to see their policy that stated that and they indicated they do not share policies with their customers. The assistant Branch Manager was involved during this fiasco. If this is how they treat customers dealing with a death in the family I can't imagine how they treat people on a day-to-day basis. I guess that is why out of 370 reviews they are rated 2 stars (poor).

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Littlebrittanyalle's Profile Image

Upland branch reviewed by Littlebrittanyalle

May 18th 2015

Poor Customer Service

They have the worst customer service! The older lady with the gray hair is the nicest one. Everyone else is just there to get paid. They don't seem to like their jobs or want to do any work, especially the girl in her early 20's and the heavier woman, who seems she is supposed to be managing the place. They need to learn a thing or 2 about customer service. BEWARE!

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