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U.S. Bank Locations in Your Area

U.S. Bank has 3,227 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about U.S. Bank

U.S. Bank was established July 1863. That's more than 150 years ago! It holds assets of 423 billion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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U.S. Bank Branches Customer Reviews

(331 Reviews)
2 out of 5 stars
See all 331 customer reviews
  • R
    Reviewed By RenatoPotato Jun 9, 2016

    Poor Customer Service.

    I have been banking with US Bank for well over 15 Years. Originally I opened my account at the Bayside location because I worked close to the branch.I have never had a issue at that location.
    I now work on the other end of town in Bay View and bank at this location on Howell Ave.
    I stopped into the bank and spoke personally with a Mr. Khan to obtain a Pre-Approval letter to begin my house hunt. I have been actively looking at homes and figured it is time to buy. Mr. Khan explained the nessacary paperwork I needed to bring and gave me a application to fill out and told me a Mr. Ruben Talavera would be in touch with me shortly. After a FULL week I have heard nothing so I went into the bank to ask if they still wanted my business and low and behold I got a phonecall within the half hour from Mr. Talavera. He asked for my personal info like my SS# etc and said he would be in touch with me in a few days.
    IT HAS BEEN A FULL TWO WEEKS! I have called several times. I have emailed Mr. Talavera. My Realtor has personally called Mr. Talavera and asked he Email the pre approval letter to him. NO response from Mr. Ruben Talavera! I need a pre approval to put a offer on a home...even see a home. IT has been a FULL THREE WEEKS now and I dont have a pre approval letter which I was reassured it takes 10 minutes by anyone and everyone I know who has gotten this document.
    This is extremely Unprofessional! I have had enough and I'm ANGRY. Why is US BANK paying this man to NOT do his job? He cannot return a Phone call or a Email?
    RIDICULOUS!
    I will say Mr. Khan was Very Nice and seemed to genuinely care, maybe He should have Mr. Talaveras position because Mr. Talavera has difficulty returning phone calls and email to Valued Customers.

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  • S
    Reviewed By SBears Jun 3, 2016

    Customer Service = F

    Today I went to USBank at Dorsett, Maryland Heights - MO, to withdraw some cash for my trip abroad. I asked for newer bills, since from past experiences I knew that the country I am travelling to does not accept worn out bills. When I went home I noticed that among the bills I received there were torn bills and bills with ink on them. I called back and I asked politely would they be able to save some newer ones for tomorrow. M. said that that's all they have. I just think that that was very discriminatory (I have an accent) and inconsidered. I have encountered a hostile attitudes before, so I wonder should I keep my money in that bank?

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  • E
    Reviewed By eko9688 May 24, 2016

    Discriminated and Mistreated

    My wife went this afternoon (5/19) to the USBank Plymouth/MN branch to do a 2nd wire transfer to a title company in Florida where we are buying a new house.
    After waiting for the manager for almost one hour someone decided to do the wire transfer for her working with the Maple Grove Branch Manager.
    Last week she did the same wire transfer for the 1st payment and it took her 10 minutes since she did with the Branch Manager.
    Today she not only spent three hours at the Branch, but she was asked numerous information, she called me asking for copies of proof that we need to do the wire transfer and I had to fax confidential information about my house purchasing.
    She was also asked to sign a document that she was not given a copy and when she insisted, she was mistreated by two individuals in the branch.
    She called me and I tried to talk to the individuals but they declined talking to me by phone.
    The fact she is Japanese, she felt highly discriminated by these two individuals and I am highly considering suing the bank for that.
    The documents I faxed to the person were retained by the Bank, which i find it completely unappropriated.
    I was close to call the local police because it was an unfair treatment by the two individuals.
    I want the bank to take the appropriate measures against the individuals. Also I am closing the bank account in the next few days because my wife told me she will never go to the branch again as she felt discriminated and very humiliated.
    Jaime Queiroz
    612 508 9832

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