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U.S. Bank Locations in Your Area

U.S. Bank has 3,222 branches nationally across the country. This traditional brick and mortar bank is a national bank that serves the entire country, and has ATM locations, but we are not currently tracking them.

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Learn more about U.S. Bank

U.S. Bank was established July 1863. That's more than 150 years ago! It holds assets of 423 billion US dollars. That makes it a very large bank. The biggest of the national banks. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 7%. Lower is better!

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U.S. Bank Branches Customer Reviews

(339 Reviews)
2 out of 5 stars
See all 339 customer reviews
  • V
    Reviewed By velve Aug 20, 2016

    customer service

    If banks could be closed based upon the quality of their customer service, US Bank should be closed immediately!!!

    I asked the branch manager of the Santa Rosa office if she could please make a photo copy of my signature card. She responded that she is not allowed to do that. So, I then suggested that she give me the signature card, and I would run over and make a photo copy. Naturally, she wasn't allowed to do that either. Mind you....I have proper identification, and have multiple accounts.

    For a different adventure, I needed to have a relative sign the signature card. The relative lives 500 miles away. I asked my branch manager to send the signature card (through inter-branch mail) to another US Bank Branch near my relative, who would then go to the branch - shower proper identification - and sign the card. I was informed that this was impossible because the other US Bank branch might refuse to cooperate!!!! Are you kidding!!! These aren't franchises!!! How could one branch of the same bank refuse to cooperate with another branch?????

    Do yourself a favor...go to a different bank....or just put your money under your mattress!!!

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  • A
    Reviewed By AHeltonP4 Aug 11, 2016

    Extremely poor customer service

    My first experience with US Bank's customer service was maybe 5 years ago when trying to solve something listed on my mortgage billing statement. They shuffled me from dept to dept, all the while assuring me that this time they would get me to the right person. Then I would be placed on hold for an indefinite period of time or the call would be "lost". I tried this at least 2 separate times and finally gave up, which is what I'm sure they were hoping for. So that issue was NEVER resolved. Most recently the issue has been with their online payment service. I've been paying my mortgage account online for years. In Jan 2016 it locked me out of being able to pay online. This was a system error but they insisted that I send them a letter about starting up my billing statements they could initiate online billing again. Why they need my letter I don't know. Fast forward to July 2016. They locked me out of making payments online again. This time I do agree it may have had something to do with my email server (long story), but the main point I want to make is regarding customer service. US Bank has absolutely some of the worst customer service I've ever experienced. Each time it took me making at least 2 calls to get it resolved. But also, I was bewildered at how rude the reps were. They would interrupt me while trying to explain what was going on and very rudely make statements about what I need to do, which if they'd been listening instead of interrupting, they would have heard me say I've already tried it. The last lady kept telling me my phone was breaking up, which would indeed be an issue, but she was so incredibly RUDE about informing me that I finally asked her to not yell at me, which she denied of course. My final straw was that I had just finished explaining something to her and when I was done, she simply said "hello?", like she couldn't hear me. I found it interesting that she wasn't saying "hello, are you there", while I was talking, like one would do if they REALLY couldn't hear anything. It was afterwards. So I just hung up. I called back later and spoke to another lady who was very nice and helpful and I did finally get it resolved. I understand that there are going to be "bad apples" in every organization, but with US Bank, it seems to be more the norm. Thankfully this was a 2nd mortgage and will be paid off soon. I will NEVER EVER do business with US Bank, nor would I ever recommend them.

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  • C
    Reviewed By Charlie5000 Aug 7, 2016

    Wells Fargo Bank--The absolute worst bank experience ever.

    I had an the absolute horrible experience with Wells Fargo today. They transferred me at least 10-12 times. I was on the phone with them for 1 hour and 30 minutes trying to resolve their error. No one knew what to do. They just transferred me in circles. They incorrectly charged me a late fee. All I wanted was for them to reverse the late fee--it was their error because the payment had been made.

    They transferred me from one department to another. And in the process told me they couldn't hear me. I was in tears before this was resolved.

    If you are looking for a good bank--Avoid Wells Fargo. This isn't the first absolutely poor experience with them

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