Overall Rating

MyBankTracker rated Umpqua Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.

B+

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Latest Customer Reviews

customer2's Profile Image

Cle Elum branch reviewed by customer2

Feb 12th 2015

Extremely Rude

I made the mistake of trying to open an account with this bank. The representative clearly wanted to get rid of me and suggested that I go someplace else, which was a surprise since I was talking about making a large savings deposit. Normally a bank is happy to get a new savings customer. Goodby Umpqua!

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Auburn branch reviewed by the172flyr

Jan 23rd 2015

Gone to Hell

This used to be Sterling Bank, which was great have been with them for 15 yrs. now bought out by Umpqua Bank, not only has the service gone down the toilet, but the employees are totally clueless, except for one, Mary she still knows what customer service means. Their bill paying service stinks. I have been signed up for that for 2 mos, and this week alone 3 people didn't get paid, and they have no reason for it, all I got was double talk, and 3 late charges, I was able to get rid of one. Now they don't even answer their 800 number, they say they will give you a call back Ya 2 days later. I'm so flippin out of there come Monday. Bite Me Umpqua Bank!!!!!!!

Is this review helpful? ▲ Yes 2 ▼ No 0

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