MyBankTracker Rating

Umpqua Bank Locations in Your Area

Umpqua Bank has 339 branches in their region. This traditional brick and mortar bank is an established bank that has presence across at least one state, and most likely uses an ATM network, but we are not aware of it.

We found bank branches & ATMs within miles of . Here are the nearest locations:

We could not find

Make sure your search is spelled correctly.

Try adding a city, state, or zip code.

Learn more about Umpqua Bank

Umpqua Bank was established November 1953. That's more than 50 years ago! It holds assets of 23.4 billion US dollars. This is considered a large bank that most likely serves a large portion of their region. A point to consider when choosing a bank is it's health. This bank appears to be healthy. It has a texas ratio of 3%. Lower is better!

Looking for an alternative to Umpqua Bank?

If you're looking for higher interest rates and lower fees, but are willing to give up the "walk-in" experience of a local branch, you may want to browse our curated selection of best online banks.

Umpqua Bank Branches Customer Reviews

(38 Reviews)
1 out of 5 stars
See all 38 customer reviews
  • M
    Reviewed By maysnow May 13, 2016

    Dysfunctional customer service and very poor on-line banking experience

    I have had a mortgage with Umpqua Bank for many years and didn't take much notice of them until the servicer on the mortgage changed from a third party (Dovenmuehle) to Umpqua. Now that I have had to deal directly with Umpqua I have been shocked at the poor quality of their customer service. On-line banking uses an incredibly awkward interface where just finding the place to enter a login ID is a challenge. Next, as a security feature, the online banking system texts a code that you must enter to complete a login. The system would not send a text to my phone even after I spoke with a customer service representative by phone and verified that the bank has my correct phone number. It also appears that one browser works, while another one does not--a sign that they have mediocre IT support. Most frustrating of all was when I called their main number to simply request the fax number for their escrow department so I could send a bill they need to pay (I mentioned the transition from Dovenmuehle to Umpqua--all of a sudden bills that Dovenmuehle paid previously out of escrow are no longer paid by Umpqua). I just needed a fax number, but this led to 20 minutes of waiting and being on hold for various amounts of time. Incredibly, none of their phone operators appear to be trusted enough to have a company phone directory. The representative I spoke with was unable to give me the fax number of the escrow department and he had to "track someone down at their desk". Unbelievable.

    Is this review helpful?
  • T
    Reviewed By thespad Mar 16, 2016

    Simply terrible

    Was with Sterling with a Home equity line of credit and a checking account that I was suppose to simply be able to write checks against the line of credit. Umpqua bought sterling. Shut down my ability to withdraw money from the line of credit, converted my checking into a high maintenance fee checking account and immediately over drafted when I went to use my line of credit to pay for house repairs. Now I get an $18 service charge maintenance fee every month that my combined checking positive balance plus what I owe on the LOC is less than $15,000. If I had $15,000, I would not keep it in a checking account at next-to zero interest. This fee is a penalty for doing the right thing and paying off my loan. I cannot wait to save up enough money to pay off the loan and close all accounts with Umpqua.

    One other point, sterling refunded all ATM fees I paid for using other banks atms because they knew that they did not have enough atms or locations to be convenient to people and refunding atm fee's were cheaper than installing more atms.
    Bottom line Umpqua only wants to take your money and trap you in a fee cycle.

    Is this review helpful?
  • B
    Reviewed By Banked Mar 4, 2016

    Worlds Greatest Bank ? Worlds Greediest Bank

    These dirty crooks charge for every darn thing you do. I was out of town and had to use an ATM that was not a Umpqua ATM and was charge $3.00 to use the other banks ATM, o.k. I can understand using a different banks atm and having a fee.. Here is where I have a problem. MY bank, Umpqua Bank, also charged me a fee of $2.50 as a Non-Umpqua ATM Fee, What the heck is wrong with these dirty crooks? This is the Worst bank I have ever banked at...

    Is this review helpful?