MyBankTracker rated Umpqua Bank based on the following criteria that includes real customer reviews and bank fees, among others. Our bank report card is a proprietary rating system that highlights the financial health and stability of the bank.
If I could put zero stars I would. I have had so many problems with this bank. Hidden fees, they choose not to inform you of the many ways you can set up your account so that you can prevent fees and when there is an issue the customer is to blame. While I agree whole heartedly that it is my responsibility to keep track of my money, I do not agree with Umpqua not informing you that there has been an overdraft. When I looked up my account I had TEN overdraft fees. Yet not a single phone call to let me know what is going on. Other banks do. Not Umpqua. When I asked why they don't call, she responded saying some banks do but we are not required. She tried talking me into setting up all these ways to prevent overdraft fees in the future (which by the way, I was never informed of in the first place). So in the end nothing was fixed, no apologies and I shall be telling all my friends and family to get a new bank. I for one will be closing down my accounts as soon as I pay off the overdraft fees.
I made the mistake of trying to open an account with this bank. The representative clearly wanted to get rid of me and suggested that I go someplace else, which was a surprise since I was talking about making a large savings deposit. Normally a bank is happy to get a new savings customer. Goodby Umpqua!
This used to be Sterling Bank, which was great have been with them for 15 yrs. now bought out by Umpqua Bank, not only has the service gone down the toilet, but the employees are totally clueless, except for one, Mary she still knows what customer service means. Their bill paying service stinks. I have been signed up for that for 2 mos, and this week alone 3 people didn't get paid, and they have no reason for it, all I got was double talk, and 3 late charges, I was able to get rid of one. Now they don't even answer their 800 number, they say they will give you a call back Ya 2 days later. I'm so flippin out of there come Monday. Bite Me Umpqua Bank!!!!!!!