Bank Reviews

To be fair, my dislike for no private teller windows at the walk-up counter isn't branch specific, as I imagine most WF branches have went to this 'wide-open' style. But I don't like it, as all of my personal and financial information the tellers talk about is in ear shot of all the other customers waiting in line. Which wouldn't be as big a deal if the employees tried to keep it down, but they aren't shy about any of it and everyone around knows all of my info and including how much cash I'm walking out with. And the PIN pads are actually mounted vertical, facing all the lobby and the people standing in line, so that everyone else behind you can see your PIN when you enter it (since you have to swipe your card to access your account, even when inside a WF branch). I watched several other people enter their PIN while they did their transactions because the waiting line wraps right up to the counter. INSIDE THIS BANK, THERE IS NO REGARD FOR PRIVACY OF CUSTOMER FINANCIAL INFORMATION.

The customer service is lacking. As soon as you walk in, a lady on the left, Kristi I think, jumps out of a side office to ask you what you need, but then just sends you on to the counter for everything. And every time I'ver tried to call the branch phone number, someone picks up rather quickly, but instead of saying anything, they immediately put the call on hold and you instantly hear the holding beeps like "deet-deet, deet-deet". I certainly see more of the corporate giant mentality developing in WF than there was in Wachovia, which is the exact reason I left BoA years ago and never looked back.

WF has a progressive website; while it offers a lot for advanced users, it also lacks a lot of offline information for the same users.

after giving a ck for 500.00 i knew i had 350 in the bank. it was saturday and i was on my way to deposit 6000.00 home depot used a process as the same as a debit card which i was not told of. i was on my way to make my deposit which i did. On wed. i ck my acct. an they took 175.00 from my account because they charged me every time i used the debit card. why did they not refuse to accept the card an they saw the 6000.00 deposit an just kept charging me.after removing all my money. that in my mind is theft. being on ss and retired this is wrong. iwill be filing complents with the state,aarp,fed. banking com.along with telling everone i know on facebook,twitter,an local radio stations,and all retired assoc.

They never really had my best intreats at heart. I was charged fees left and right, without warning. I'm going to leave and find a bank that values me enough to not charge me $13 a month at random.

I had been waiting to use my rebate card for an upcoming major automobile repair. I had carefully read the instructions that came with the card and stuck it in my wallet. On the day I went to pay, I went to activate the card. It would not activate. Finally, after dealing with the website and the customer service line, I was put through to a call center representative who told me it had expired and there was absolutely nothing she could do! How is it legal for $100 expire? This was not stated on anywhere on the papers mailed to me with the card! If you have any gift cards or rebate cards issued through them- use them ASAP before they "expire" or your entire balance is deducted by administrative feed!!!!!!!!!!!!!!!

YOU WANT DETAIL. HERE WE GO. I ALREADY HAD A LOAN WITH BANK OF ASSHOLES COSTING ME $900 MONTHLY. I 'QUALIFIED' FOR ANOTHER LOAN TO MOVE OUT OF THAT HOUSE, BUT THE NEW HOUSE REQUIRED 2 LOANS TOTALING $290K.I HAD TO WRITE UP A FICTICIOUS 'LEASE AGREEMENT' THAT MY OLD HOUSE WAS BEING RENTED AT $1,200 MONTHLY ALSO. I WASN'T EVEN WORKING AT THE TIME. ANYWAYS I SOLD MY OLD HOUSE AND MOVED INTO THE NEW ONE WHICH COST ME $2400 MONTHLY. PAID OFF THE SECOND MORTGAGE OF $44,000 CASH WHEN THE OLD HOUSE SOLD. STILL DONT HAVE A JOB , JUST SAVINGS.FAST FORWARD TO 2009 AND OUR HOUSE VALUE DROPS FROM $290K TO UNDER $190K. GET THIS, I REPAINTED THE ENTIRE HOUSE, PUT NEW WINDOWS IN, LANDSCAPED THE YARD, PUT IN A AUTOMATIC WATERING SYSTEM AND NEW ROOF AND GUTTERS! THEN THESE PIECES OF FILTHY TRASH SOLD MY LOAN TO OCWEN.COM EVEN THOUGH I HAD ALWAYS BEEN 1-2 MONTHS AHEAD OF MY MORTGAGE PAYMENTS. THEY NEVER OFFERED TO REFINANCE MY HOUSE BEFORE THEY SOLD IT AND NOW I CAN NOT REFINANCE IT BECAUSE UNDER THE HARP PROGRAM THE SORRY ASS GOVERNMENT SOLD MY LOAN 2 DAYS AFTER THE PROGRAM ENDED. I HATE BANK OF AMERICA AND EVERYONE THAT CONDONES THIER BEHAVIOR. THEY ARE NOT WORTH THE AIR IN THEIR LUNGS. THEY SHOULD BE MADE EXAMPLES IN LOCAL SOCIETY OF WHAT NOT TO DO WITH OUR MONEY. THEY SHOULD ALL BE HUNG , DRAWN AND QUARTERED AND LEFT FOR THE BEASTS OF THE FIELDS AND BIRDS OF THE AIR AS A PREY......IF THE BANK PRESIDENT WAS ON FIRE I WOULD NOT CROSS THE STREET TO PISS IN HIS MOUTH TO COOL HIM OFF BEFORE HE DIED.......

First Service Bank has exceeded my expectations in every way. The customer service and friendly staff make it a pleasure when I have to visit them. I love their online and mobile banking, both are easy to use and understand. I also love their bill pay, it's very easy and fast to use. You can set up alerts that alert you about activity on your account, which helps me keep track of any new transactions or bill payments hitting the account. I will list the pros and cons for everybody below but I will give this bank a 5 star ratings just because the pros are so overwhelming.

PROS:

A variety of checking and savings accounts to meet your needs.

Great Loan products such as a personal loan or mortgage loan (WAC)

One of the checking accounts is TOTALLY FREE with your first order of checks FREE as well. There are no hidden charges, and as long as you pay at least 1 bill a month with online bill pay, the bill pay service is free. This account also comes with a instant issue debit card that you can use the same day you open the account. Online Banking is also instantly available right after you open the account as is the bill pay service. No minimum balance and no direct deposit is required.

Checks are ordered through a non-deluxe company "Harland Clarke"

No chexsystems or telecheck or credit check with this bank.

You can open a savings account to have linked to any checking account as a form of overdraft protection.

Can use any US Bank ATM FREE as well as other "MoneyPass" member ATMS without cost.

E-Statements or Paper Statements both options are FREE

Amazing Customer Service/Tellers/Employees

CONS:

No standard overdraft protection with this account.

No Telephone banking service. You must use online banking, mobile banking, or call the bank for balance and transaction information.

$30.00 Return Item Fee/Overdraft Fee (In the unlikely event that they decide to pay your item)

Cannot open account online, you must visit a branch to open a account.

I was converted over to BB&T when they bought out my bank. After having the same account for over 20 years I really didn't want to change. Today is the final straw I will be changing in the morning. Over the past few years I have dealt with increased fees, two day holds on my checks ( no explanation) rude tellers and poor management. Today I went in to obtain cashiers check (something I do annually to pay my daughter's tuition). I was told that even thou I have had an account for several years I would be charged $10.00. When I explained this had never been charged before. They treated me like scum and said they would do me a favor and waive it this one time. The teller suggested I go to another bank if I want free cashier checks. Really! I've banked here for years and this is service I get. I have 4 accounts there, a current mortgage and several paid in full loans and they tell me to go somewhere else. Referencing above check holds, I've never had a held check I'm my life. My checks have never bounced. Now when I bring my pay checks in they have a mandatory 2 day hold. Some tellers who know me just waive it others won't. I have to call old branch manager I know if I ever need immediate access to my paycheck. Tomorrow I will not have to worry about this. I'm going to Southern States Bank. No holds, no fee if I need cashier check, and they actually want my business!

I was treated horribly at this branch, they have the worst customer service I've ever encountered. The supervisor, Shane had the worst attitude problem! I've never been treated like this at a bank before. Keep your pens, I'm closing my account ASAP!!?

Recently my daughter spent a semester in Spain studying abroad. Since Sovereign Bank is owned by Santander which in Spain is like Bank of A-ManyFees here and on every corner it made sense to see if we could set up her account at Sovereign so she could access her money there and were assured that the two banks were one and the same, problem number one THEY AREN'T. WE WERE LIED TO and every time my daughter went to take out money we were charged an $6 ATM fee, lesson learned we should have just left her money at TD Bank at least then I would have expected the $6 ATM Fee. On top of this we set up the account as a joint account with me and my daughter so I couls handle everything from here while she was in Europe and again were assured there would be no problem AGAIN THEY LIED. Unfortunately my daughter lost her ATM once and had her purse and cell phone stolen for a second loss, got locked out of her online account once and had her pin number deactivated and here is where the real problem began. Sovereign banks phone service employees do not know how to handle a customer instead of looking to resolve and put out fires all they know how to do is pour gasoline on the fire. They are 95% rude, nasty, uncooperative, and useless. I had to twice wire money to my daughter because they refused to help resolve the problem and demanded my daughter call even though she was overseas and had no phone.. Again why the hell did I open a joint account there if they refused to talk to me and why did they lie to me that I could handle the account from here. Now the real test came when my wife called TD Bank to report my daughters ATM card missing the first time and stolen the second time were courteous helpful and issued a new card immediately since my wife was also on the account there with her. LESSON LEARNED SOVEREIGN BANK USED TO BE A GOOD BANK BUT THAT NO LONGER APPLIES, THEY HAVE NO CONCEPT AS TO WHAT CUSTOMER SERVICE IS AND WILL LIE OUTRIGHT TO YOUR FACE TO GET YOUR MONEY.

I had bad experience in this branch . arrogant and lazy floor teller had poor knowledge and branch manager was not concerned enough to resolve the issue i had with teller .