Best Customer Rated Banks & Accounts
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Recent Reviews for Banks & Accounts
Horrendous customer service
My rating would be negative 5 if it was on the scale. I called Huntington today because I needed 5 yrs worth of bank statements for Job & Family Services to determine my mother's medicaid eligibility. We had to check her into a nursing home and we are not rich people. Therefore we had to file for medicaid. I got two years worth of statements online and when I called (and visited a branch - Hillsdale in Canton, OH) I was told it would be $5 per page for the copies. I spoke to everyone I could and there is no budging. In case you're wondering, that is roughly $700. I am absolutely furious and cannot believe this is what they call customer service! How can that be right? They said they'd file a complaint for me - I hung up on them. What good is a complaint when I need statements? Absolutely unbelievable. I will be closing the account I share with my Mom and my account with First Merit, which Huntington just bought.
Another Bank goes bad
Columbia Bank does not care about its customers in the least. I have been with them for many years only to watch the bank continue to cut staff and pile the work on those remaining. They can't even get their own paperwork straight and of course they blame you for it. Good luck getting a call back from anyone who cares about the situation they created. I'm closing my accounts and moving on, good bye Columbia Bank AKA Fulton Financial.
Bank error yet keeping my money
Had a payment arrangement set up for $500 every 2 weeks, I called back and we set up a different one for $250 a week, checked my checking account this morning and $750 was taken out and over drafted my account. Nbt refuses to refund the $500 even after admitting the person I spoke with didn't leave good notes in the system
Horrible loan servicing!
Horrible customer service, you get a different story every time you call. I have an auto loan with them but cannot sell the car until it's paid off in full. They will not even talk of lien release until they have every penny even if you will tell them you are getting payoff for the car. Even if you have paid every month on time. They refuse to work with you one bit. I'm stuck with a car with high mileage and absolutely no way to get out from underneath of it even though a have several buyers interested with money in hand.
This is my first time posting a review. Being with BANK OF AMERICA for 7 yes or more, I am very dissapponted on what is happening now. I know they have helped me before with refund of overdraft fees. And for that, Thank you. But My account have been a victim of fraud three times. One is someone able to open a business account under my name and they use the account to get tax money.,then 2 is fraudulent activity including this last one that they are able to use my debit card, I dont know how!!! And the saddest part is when I called and inquire how will I close my account because I am really frustrated, the agents are not even concern and did not even ask if they can help me woth something. It sucks. And Iam still talking because Of dissapoontment, the agent jist hang up on me. So sweet!!
A disaster for online banking.
Generally, I find there is about a 50/50 chance of getting the error message "We're sorry. The system is temporarily unavailable. Please try again later." on any given day trying to log into my Iberia bank account. I don't bother trying anymore as it is so often a waste of time. Additionally, my online account does not have any of the standard bill-pay or account transfer options found on my other online accounts with other banks, so I can't electronically transfer money from one account to another. Overall, I would not recommend Iberia for any online banking. They are not really what I would consider and online bank at all.
My HSA medical account was held by Chase and then transferred to HSA bank. I didn't think much of it. However, when I tried to use my debit card at my doctors office, it would not process. I called the number at the back of the card and they said I needed to pay the bill myself and then go to the bank and get a cash advance in the future for my already paid expenses...In other word: pay myself back! A lot of nonsense and waste of time. Well, I did this once and the transaction processed. I did it again for a second expense payback- and my request was denied. Not once but thrice! So, back on the phone with HSA bank and they told me that I withdrew all the money from my account and my balance is now 0. WHAT?? I had a substantial balance that just disappeared?
Now, they want me to fill out claim forms, which they still haven't sent. In addition, they are claiming that my "regular bank" processed the cash advance four days after I was actually in the bank to try to get the cash advance. Now doesn't that sound extremely shady?? I don't trust these people/ institution and I wouldn't recommend that people continue using them. I think they have a known internal problem and we are the scape goats!!