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1 out of 5 marks
Went there 3 times on different occasion and different times and every time the drive through was closed. This last visit I had it! It was 10:40 am and pouring rain outside and I had my baby in the car. What is the point in having a drive through and never have it open. Hate bank of america.
1 out of 5 marks
I received a notice that my CD was about to reach its maturity date so I called WF as the notice instructed on day one of the grace period. I told the service rep I wanted to close the CD account and put the money in my savings account. I was told that it would be done within 2 business days.
Two days later I checked my account and it showed that the CD had been renewed, not closed. I called WF again. I got a lot of apologies and the service rep said it would be handled within 2 business days. There was no record on file of my previous call.
Two more days went by, now on day 6 of my 7 day grace period, and nothing. I called WF and demanded to speak with a supervisor. After much discussion I was finally told that because the amount of my CD was over $5000 I had to go into a bank branch to close the account and transfer the money.
I told the supervisor I couldn't get to a bank branch because I am home bound and cannot walk. He gave me an address out in Portland (I am in Virginia) where I could send a notarized letter to have WF close the CD and transfer funds. Being home bound I have no way to get a letter notarized.
So it looks like I am stuck renewing my CD at the lowest possible interest rate.
I will be closing out ALL my accounts when I am able to do so.
1 out of 5 marks
Well, first of all I have no clue is someone really reads what people complain here, because I didnt when I decided to open account with them. I recently moved to Charlotte and they my bank dosnt have branch here so end up opening account with suntrust Bank, at the beginning for few months it was OKAY. after few months I guess they figure out when the money is coming and going, so my nightmare starts and there happy face. I get paid every 2 weeks and right before My paycheck hit the account they start charging overdraft fee, which makes the account negative and then another overdraft fee cos of negative. But until over draft fee account was not negative. may be not million dollars but at least 10 dollar is always there. I go to bank, explain them simple math and then I get my money back. One time after overdraft fee account is still not negative. After 3 to 4 times in a row i got tired and today I will close my account, so thought to share with hard working American people who doesnt keep millions dollar in bank then, please pay attention to your statement if you have suntrust bank, as they dont have anything to trust. thats all I am saying.
1 out of 5 marks
I went in to talk to customer service. I was the only one in there. The customer service rep was on the phone having a personal conversation in spanish. I waited for 10 minutes as she saw me sitting there. I walked out. Horrible customer service
4 out of 5 marks
I have always been treated well and any time I have had a question it has been answered quickly. I am treated with respect and feel valued as a customer.
1 out of 5 marks
I have opened accounts in this bank with a branch manager. A month later new manager came into play who looks like a newbie for its position. All of a sudden the new manager offered to close all of my accounts.
Probably the small community bank with only 4 branch offices can not handle my rather complicated request. It is understandable that regular tasks maybe overwhelming for them, since receptionist is always talking over the phone for private issues while customer is waiting for, poor honest teller always needs to ask his boss for simple tasks for permission.
All my questions came back with negative answers. For instance " I have not received one of my bank account's check book while other account's check book was delivered. Could you please check what is happening?"
The answer was " You may have given us wrong mailing address, if you do not fix it, account needs to be closed." I cold not understand why she answered like this, when I am saying one of my check books is delivered to the right place. Did I give her a wrong address to second check book??
As you can see from this episode, everything is different, from normal bank that I had accounts before which expands from one of the largest banks in the US to mid size regional banks and experienced difficulties which is not even issues with other banks.
I was hoping rather intimate communication and good customer care which only small banks can offer. But I was totally wrong. Small banks can be influenced by a person who is working there and not by banks standard.
You are lucky, if you find a reasonable branch manager who takes care of you. But unfortunately this bank is not the case. Before opening accounts in a small bank, it is beneficial to check persons working there are doing their job.
1 out of 5 marks
Have been a HSBC Premier customer for 8 years with accounts in Canada, USA, and the UK. I most recently moved to the USA and they were great at first, gave me a credit card, and overdraft based on my (large) overseas credit, my assets with the bank, and long tenure with them. Great for someone with no US credit history (though the Amex Global Transfers are far far better, so do that if you ever move). I've since bought a house, cars and have a credit score of 750.
I rarely use my select credit but on my first use they decided to not only close it, but it was without notice, and they proceeded to bounce my mortgage payment. If they gave me notice I would have been upset and wanted to know why (I have no derogatory marks, and my credit has done nothing but gone up since I arrived 2 years ago).
Talking to the reps they said, "We choose who we give credit to and we can remove it at any time. We probably should have noticed you. Are you sure we didn't let you know?"
Well then. Goodbye HSBC, hello someone else as that is completely unacceptable. Trust is fundamental to a relationship involving 6-figures of money so someone else will get my money. Citi/Charles Schwab/Wells Fargo/Someone else? Maybe a credit union or Fidelity? Not sure, but I will never do personal or business banking with them again.
1 out of 5 marks
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.
2 out of 5 marks
I received notification my card was compromised. I called in and found out it would take several days to get a new card and I was going on vacation so that would not work. Went into branch to get temporary card. Spent an hr and finally received temporary card. I used it at ATM-It worked fine. got back to work and called to flag acct that I would b traveling outside of U.S. The card had wrong expiration date entered! I called cust service-they said I had to go back to bank and get new one issued! Ok to save time, I called branch to speak to the rep who helped me. The manager Dina was a totally RUDE individual. She did not let me explain the problem or speak with the rep. She never empathized with the frustration I was having trying to get a temporary card. I was calling to expedite the new card again, so I could just come in give them the old card and sign and pick up new card so I could get it activated correctly and flag my account for my vacation to avoid future problems. Of course she pretended to take my name and number down after I insisted on having the rep call me, since she was too rude to deal with! Needless to say I never received the call back from Greg my "personal Banker" WHAT A JOKE OF CUSTOMER SERVICE! I FILED A COMPLAINT WITH B OF A AS DINA IS THE BRANCH MANAGER. I I could give them a negative 0 I would! She made a problematic situation more difficult and frustrating instead of helping me resolve the issue...
5 out of 5 marks
My mom's accounts were here and when she passed away, as the executor of her estate, I needed a lot of help with the detailed accounting required. The staff at this branch was always helpful and never seemed put out by my requests. They were accommodating and quick to respond, which was such a relief under the circumstances.
I set up an estate account through this branch to pay remaining bills and found that their online tools were great.
I didn't have any exposure to their rates or fees since I only had checking accounts with them.