Best Customer Rated Banks & Accounts
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Recent Reviews for Banks & Accounts
Never Seen a More Incompetent Bank
As Client Experience Manager by title for a global Marketing company, I train dozens of people each week on how to improve client experiences. I recently added Citizens Bank as my PRIMARY example of a complete disconnect between consumer needs, relationship transparency, and a lack of business interest to actually serve existing and prospective.
I had 17 years in banking and while I cannot speak to the retail side of the business, the auto loan side and servicing is the worst I have seen.
My auto loan was transferred to Citizens a few years back and I have been making a number of online payments through what is frankly a ridiculous system. Not only is their website less than helpful, they have to outsource their payments. That's a bit Mickey Mouse for a real bank. (no offense Mickey).
Tired of a lack of efficiency in their platform, I recently paid off my loan through online. The next day, I logged in to confirm that the correct amount was sent and it was a done deal (no extra interest, etc) and the account was completely gone. Literally a blank page.
I cannot access statements or see a history of payments... nothing. I called and was told, "well you paid it off so it gets purged." In one day??? I can login to numerous banks and see loan payoffs months, even years (WFB) later and see I had a relationship and access statements/tax forms. This is the worse site, infrastructure, and service I have ever seen. I still don't know when (or if) I'll ever get my title because there is nothing to see online and the call center is apathetic at best.
The Better Business Bureau rates them a D+ which is a really nice graphic to end my training session. 2/3 of my trainees are East Coast so this message is relevant to them as they reside in the Citizens footprint.
Be aware of this Bank
I had an unfortunate few days with Nation Wide Bank for a refinance for my car loan. Well, lots of trouble with the application and the numbers for my new loan kept shifting and then they said I had to change my browser from Opera to some other browser and I just told them to forget it. Stay away from these people!
Huntington is the WORSE bank to finance a home with
The last year and a half have probably been the worse years of my life! In June of 2014 I became ill and was SENT TO THE ER per the medical staff at my job, and was hospitalized for the third time in a six month period. It took so much time with all the paperwork (red tape) for my temporary disability to go through, that it wasn't long before I fell behind on my mortgage just 3 months later September 16, 2014. Then, by October (I believe), I was medically separated from my job, forcing me to apply for Permanent total disability. In November, my Mother was diagnosed with stage 2 breast cancer, and needed my help. I went EVERYDAY to change her dressing and cook for her and my step father to the best of my ability, until she just came to my house, because my step father worked so many hours, and she wouldn't be alone, making it easier for all of us. Then on January 10th 2015, we didn't hear from my step Dad for 3 days and went to check on him and found him dead in bed at the age of 63, surrounded by what looked like a crime scene because he was having a heart attack and must have been struggling to get to another room. THEN, in February, I took my mother to file taxes and had mine done as well. Low and Behold...another shortcoming! My identity had been stolen! During ALL this stuff going on, I reached out to so many organizations to help me save my home and every attempt lead me NOWHERE. Nobody would help because it was an FHA loan and Huntington Mortgage started the foreclosure process immediately. They would NOT offer any kind of programs or anything while I was waiting to know what my TRUE income was going to be. Kinda like trying to bully me into taking on a lower payment FOR 30 MORE YEARS, after I've already been rooted here for 10+ years, with a balloon loan at the end of a ridiculous offer. They REFUSED to put any offers in writing, and had me fill out homesaver papers twice during that time (while I still did not know what my true income is going to be, and I was hospitalized in May 2015). I finally reached out to an attorney in September 2015 (EXACTLY ONE YEAR AFTER FIRST LATE PAYMENT) and they said that the bank was in violation of Reg X, R.E.S.P.A act (Pretending to work with me, while pursuing a foreclosure behind my back, or double tracking) and agreed to take the case on a contiguous basis. With some hope of finally finding a way to save my house, I told the person with the loss litigation dept. at the bank that I retained an attorney (per his instructions), and they immediately, submitted my home to a sheriff sale electronically. The sale was held on November 16, 2015 (YES, 13 MONTHS) start to finish and the bank bought it for 32,000, while they insisted that I pay 116,000 + interest and attorney fees. Instead of working with me, during some of the most hurtful, emotional, and hardest times of my life..They just eagerly tossed me to the curb and shamelessly displaced not only an established member of an already failing community, but a disabled person to boot! I am planning on filing a complaint with The Controller of Federal Currency for their misleading, hopeless, bullying offers and I hope that the general public will heath warning when dealing with this company/bank. I came across this site, that shows their uncaring pattern. I hate to put all this out there, but it's ALL I can think about while I pack one box at a time as the sheriff dept has served me with a 30 day notice, making it "in and out in 16 months) As I pack diligently to the best of my ability to save whatever I can from the last 38 years of my life. In 13 months I lost everything I worked my whole entire adult life to achieve. Please note: I am not seeking sympathy, I would prefer justice so that NOBODY ever has to go through what I am right now! I don't understand why I couldn't be afforded a deferment until I could find out what my TRUE monthly income was going to be. This pattern CLEARLY expressed the uncaring attitude of this bank...They DO NOT value their customers, only their money.
This is by far the worst bank I've ever unfortunately banked with. Terrible from customer service to the mobile banking. So close to illegally scam it's ridiculous. I wish I would of read a review before got suckered into banking with these filthy people. So embarrassing being a customer here.
This is a very discriminatory bank!!!
I opened my account online and had one in person interaction with this branch. Even after showing two forms of id to verify that I had an account with them, I ultimately walked out twenty minutes later with a frozen account and a message left in my account to have it reviewed for closure. I've contacted their customer service 4 times and NOBODY can tell me why! Is there a new law against banking while black!?
Bad Service from Start to Finish
I have had four recent problems with Bank of America.
After 18 years as a customer, B of A is sending out a demand letter to re-verify personal information that was verified less than two months ago. Unless I comply with their duplicate request, they will arbitrarily close the account. They make a veiled reference to Federal law requiring them to do so with no cited authority for their demands.
It took five phone calls to receive a BankAmerideals incentive due me with the repeated message that I could not speak to the Research function and I would have to wait five to seven business days for a response.
Even though I had a scheduled appointment for notary service, I waited over half an hour past the appointment time at the branch before the one notary became available.
Bank of America took ten days to transfer funds from my account to another Bank of America account through its on-line bill pay system adminstered by its third-party contractor, FiServ. B of A claimed it can't electronically transfer such payments and must waste money and computer time generating a paper check and sending it via snail mail. Are we in the 19th or 21st Century when it comes to banking processes?
Bank of America clearly can't service its accounts efficiently and effectively.
Beware of Phoney Bonus Offers From Regions Bank
Beware of Regions Bank ! This is a dishonest nasty bank advertising and promoting fraudulent bonus offers for opening new bank or credit card accounts. After you sign up and satisfy the requirements for their bonus, they will hassle you endlessly when you try to get them to actually pay the bonus they advertised. It quickly becomes obvious they have a systematic plan to frustrate your bonus request with time-consuming irritating repeated questions and so-called "confirmations-and-verifications" of obvious information they already have. They will also transfer you from department to department so you have to endure their questions multiple times - a sustained effort to frustrate, delay or deny your bonus request. Even letters to their President and CEO won't help - all you will get is more questions and NO bonus. This bonus seeker writes from experience and is now seeking government consumer protection agency and attorney general help to obtain an earned bonus. STAY AWAY FROM REGIONS BANK !