Best Customer Rated Banks & Accounts
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Recent Reviews for Banks & Accounts
They make mistakes and charge their customers fees for their errors
I've only been dealing with Washington Federal for 1 year when they updated their bank software with an unproven replacement. The new software in question couldn't process my house payment which was linked to my checking account through their so called EZ pay. I brought it to their attention and was told that they were working on it and it was just a glitch. They then in turn started charging me assessment fees and late fees when the error was on their end. This is the worst banking experience I've ever had and I am in the process of getting my mortgage refinanced to another bank.
I would not ever recommend Washington Federal to anyone for any reason. I am also filing complaints with the BBB and federal banking commission against them for their bad business practices.
my td bank
I think td is really Americas most convenient Bank. I have them since October when I went into my local branch. I had a large check to deposit, but I wanted to put the magarity in a savings and some in checking. The associate who assisted me was fast and she really set it up the best way for the money to work for me. I love td bank.
Made a mobile deposit took all steps to make a deposit signed check for wood forest deposit only now my deposit is stuck in review no local branches and left with no money over the weekend as my deposit sits in limbo. I called and they said there's issues with there app no time frame of repairs... Why is it every time I call wood forest they sound like getto temp service tellers ?
Bank Fee Gouging
I have been with Bank of America for approx 2-3 years. I had an account with them once before but left because of the lack of customer service and the failure to resolve issues. A recent incident occurred where my account had went under at -$2+ and I was charged a $35 insufficient funds fee for such a minimal amount. I contacted the bank and requested the $35 to be credited back to my account only to be told that it did not involve a fraudulent occurrence so there is nothing they can do. The amount is excessive in comparison. I know that I am not one of their customers that has an account that is beneficial to the bank so they get money out of the little people any way that they can. There are times when I have gotten up in the morning, my account was in the negative but I had an opportunity to cover it before noon and was not charged a fee. I have a habit of checking my account 2-3 times per day. The amount that came through, which put my acct in -2+, must have came through the night prior/early morning of, but the $35 charge was already assessed so I never had an opportunity to cover that amount but others. This is the worst experience that i have ever had at any bank. They are money hungry and greedy, absolutely no concern for customer satisfaction nor into resolving issues
I wanted to share my feeling I recently had with Huntington. The Whipple road/Hills and Dales location in Canton Ohio specifically.
I have been a member of Huntington for 8 years now, and have had pretty good service since the beginning. However, Once it came time to get the new chip-infused cards, my relationship with the bank began to go downhill quickly. I needed my new debit card... Small issue to resolve right? I thought so. But it turned into an absolutely nightmare. I was supposedly issued a new debit card 4 different times. Each of these cards were sent to my home address. I never received one. I found it almost entertaining that there was no issue sending me the credit card I used frequently, or the credit card statements, or the account updates. But they just COULD NOT get me my debit card. After three months of waiting and verbally ordering new cards over the phone, I decided to physically go in and order a card to be mailed to the Hills and Dales location specifically. From there, it took two attempts. The first card they ordered (1/6) Was never seen and lost in transition. I'm convinced that if I didn't call on this card, they wouldn't have even realized I requested it. (keep in mind this is attempt number three). I decided to give Huntington one final shot, and ordered one more card to be mailed to the bank specifically.... On business day number nine, I decided to call and see if they have received my card yet, thinking well its been nine business days for this card, maybe they forgot AGAIN, or added me to the top of the list to make sure it got handled.... that second part was the exact opposite of what happened. I was put on hold while a gentleman asked the head banker at that location about my situation. The embarrassing part for this bank and the staff working is I heard the conversation, and every word about me. The head banker there said "is he really calling on his card again?! Can someone handle his card?! I am sick of hearing about his card" My thought is- why yes I am. I have been waiting for 3 months for 4 different cards. Then the gentleman I was working with actually came back on the phone and simply reiterated what his boss said back to me. "Yeah we're not sure where your card is but she's as sick of dealing with it as you are." So at this point, I'm considering my options. I would say it's fair to say that after 8 years, checking and savings, and a credit card, my feelings were hurt. The following day I went to Chase, opened a checking, saving, and credit card. I walked out that day with my new debit card from Chase.
The Issue above may seem minor to others, but as a loyal customer, I was extremely let down. From a business point of view, it seems small and stupid to some, but before these instances I would have considered myself and my family to be lifelong customers. Having said that, I closed each of my accounts and I will be looking into mortgage loans for the house I am buying elsewhere as well.
I am not sure who even sees this... but there is definitely room for opportunity at the Hills and Dales, Canton Ohio location.
Dissatisfied with bank staffs
They took my 15$ as maintenance cost every month and they didn't try to refund me. I went to bank and deal with supervisor but she were not available on time and i kept message for her to call, and they didn't called me. The customer care sucks because they don't know how to deal with people. Right i'm with chase bank a way much easier than TD bank
Worst Bank Ever
Ever since Northwest took over, I had nothing but problems. The tellers always apologized but absolutely nothing to correct the problem. This happened several times. I never could log on to their online banking. I switched to PNC Bank, and had nothing but good experiences which i give a 5 star rating. I strongly suggest you AVOID Northwest Bank at all costs. they like to charge fees for everything, and come up with BS reasons why.
$500 to open a new checking account!
USAA offered me $500 to open a checking account and make 2 deposits totalling $500 by end of Dec.I usually avoid wasting my time with these 'bait' offers as I've received so many of them from all over the Internet; they're just so scammy!
I figured - hey, I've been a USAA member for 20 years and I've even got my three adult children to bring their business in, so this might be worth looking into. So we opened our checking account. And why stop there, we also opened a savings account and an investment brokerage account. My wife changed her work stuff and had her pay go directly into the new savings account.
We even transferred money in and bought some stock! So they wanted 2 deposits of $250 by December which we exceeded. And in total we moved several thousand dollars through our new USAA accounts since Nov. But when I called to inquire about the $500 (spending more than 2 hours on the phone and rerouted to 4 different departments) Lori from the Executive dept told me that we didn't setup the deposits correctly and since it was our fault, too bad, so sad, there's nothing that we or they would or could do about it!
I knew it was scammy but I really didn't expect this from them!So we plan on closing the USAA accounts and go back to our old local bank; should never have changed to begin with...