Bank Reviews

Wells Fargo Property Loss Department - I have followed all of the set up protocols from Wells Fargo and when I asked where my first check was... that is where the lies started. I spoke to a rep on 5/15 and they said it was overnighted (at my expense) back to me. After contacting my local post office, there was no record of any package in my name. I spoke to a rep on 5/16 and they again stated it was sent. After telling them the USPS had no record of the letter, she changed her story. I was transferred to a "specialist". I guess that is code word for mean and nasty employee. I was told they had not received the check for processing yet and it will be a few more days. I called again on 5/17 and they said it could be another 48 hours until the check is processed. What can be done about this? I am not able to live in my home and I cannot afford to make the repairs myself. Wells Fargo is holding MY money hostage and will not allow me to repair my home. All I want are the funds to repair my home. I would think it would be in the best interests of the mortgage company to expedite this process.

We are planning on closing on a house next week with this bank. The mortgage side has been extremely helpful and on top of things. When everything passed through that phase and we went to underwriting at the bank every question was answered quickly and satisfactorily. We have even decided to open some banking accounts with this bank. We hope to continue to be as happy with them as we are now.

I deposited a check into my account, but the tell made a mistake when entering the information which caused my account and some of the accounts associated with it to be frozen. When I tried the rectify the situation they just kept giving me the runaround and would not admit to their mistake. It took a certified letter from another bank to prove that they were in error, and in the process they decided to close out my account and freeze all my funds until they got around to sending me the funds via a bank check. Needless to say I will not be doing business with this bank again.

I opened an account by sovereign bank and I told them to make that I shouldn't be able to be over drafted and it didn't happen and I was overdrafted and I spoke to a few representatives and they gave me disgusting service they didn't help me they just hung up the phone on me I recommend everybody to close their accounts by sovereign they will steel ur money

Ameris buy banks and tell the customers they will work with them when their commercial loans are coming due. Their management and loan officers lie. They don't work with you. Unfortunately, I did not know about this bank. If you have equity in your properties or business, THEY WILL TAKE IT. They will do this, even if they verbally say they will work with you. Take my advice and RUN FROM THIS BANK, especially if you are a small business.

My fiance had tried to get a loan . The loan officer had advised him that he had money in the bank and should purchase a used one out right with his saved money. The whole idea for attempting to get a loan was to try to build more credit . Not only was that unprofessional, but it was down right wrong on her part even after he explained why he wanted a loan, she said " well you'll have to use your established account !!!! " We are in the process of switching our accounts out of that bank.

So we've been working on a USDA loan for about 2 months now. Yes I know that's a long process but the problem is Wells Fargo has been at the Underwriting process of said loan for the entire 2 MONTHS!!!! The only time anything get's done is when I contact them to say 'Hey, hows the process coming along? When's our close date?' To which I'm met with ,100% of the time mind you, Oh, well we need more documents... This has been the response for 2 LONG MONTHS! It's a disgrace. The first loan officer I dealt with hasn't responded to any of my attempts at communication for over a week so I resort to contacting the loan processor. She has been great but unfortunately cannot answer all of our questions... NOT GOOD CUSTOMER SERVICE! Especially when you have a child on the way and preferably want to have moved into your home by then. Really disgusted at the lack of communication, the time involved, the constant need to contact them to get anything done.

I opened an account with Citibank because I was traveling abroad and was told they operate in each country I was going to. Once I got to those countries, even if I used a Citibank ATM I was charged $2 each time (in addition to their 3% foreign fee) for use of a "non-Citibank" ATM. When I finally got home and tried to dispute the charges they told me that they do in fact charge you to use their ATMs, just because you are abroad. I was also told that the $10 monthly service fee would be waived, only to find out later that it wasn't. Instead of saving myself fees while traveling, I lost over $60 to Citibank fees. Would not recommend this bank to anyone, ever.

2007 capital one allowed a family member to open a credit card using my identity.I filed a police report and filed for a fraud investigation through capital one. I got denied they said I was liable I continued my battle all the way until today where I broke down and paid the debt in full. I didn't even have the account number and never lived in the state or residence of which they allowed this card to opened. The fraud dept hung up calls many times denied me a true and fair dispute.

The staff of this bank is very diligent making me feel like a trusted and welcomed friend. Any difficulty I have experienced regarding fees has always been resolved to my satisfaction. Their specialized customer services, notary, etc. add to the value of my doing business with them.