Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Bank of America


DO NOT USE THIS BANK! IF YOUR BEING ROBBED. THEY HAVE ZERO PROTECTION.

This is the WORST BANK IN AMERICA! I was robbed at one of the Bank of America ATM machines by a person with a weapon, while I was making a withdrawal transaction. I called Bank of America and reported my claim. Bank of America did their investigation and falsely accused me for participated in the act. So Im like "really" you just accused me for robbing myself, because I cooperated during the robbery. What am I supposed to do? react to the robbery then find out later I'm no longer alive? Basically, Bank of America wanted me to risk my life over a $500 dollar fake check that the robber put into my account during my personal transaction and then BOA end up charging me to pay them back for that transaction when they're the ones who authorized it into my account. The robbery was clearly on camera and it was pervasive.

On top of that, they refused to give me a report to send to the police and has given me the runaround. I wanted the person name who was on that check and where it came from to give to the police in order for them to find the suspect. Bank of America refused to do so. Not to mention this bank have poor customer service. They are trained to transfer you to the wrong department's which takes up to an hour or two just to speak with someone. This has got to be the worst bank ever, they run their business like a dictatorship all they do is charge and take! and they are trained to waste your time.

They authorize false checks to make their customers vulnerable to get robbed, so they can turn around and charge you to pay them back. They are the ones who are participating in the robbery "if you ask me" because now they are robbing me.

DO NOT USE THIS BANK!

Synchrony Bank


Horrible Experience

My wife and I had a Synchrony Bank credit card through Sam's Club. We always paid off the entire balance when due and after my wife's death in January 2015 I continued to use the card. Everything was fine until after a trip to Florida in October 2015 I noticed unauthorized charges on the card and immediately contacted Synchrony's customer service. I was told that the charges would be taken off, the card canceled, the legitimate charges transferred to a new card, and a new card sent in a few weeks. After a month I still hadn't received a new card so I called customer service and was told that since the card was in my deceased wife's name that the new card had been cancelled and the balance sent to a collection agency. Shortly after that I began receiving a bill for the card that was supposedly cancelled, with just the fraudulent charges. When I wouldn't pay these charges Synchrony charged off the balance and informed the credit agencies. Thanks Synchrony for ruining my once perfect credit record. I still haven't heard anything about the legitimate charges that I intend to pay.

Suntrust Bank


Suntrust & Sopranos both begin with S

Yes I am being cheeky, but I feel like I borrowed 10K from Uncle Paulie. Please go right past the photos that they have on their site, like they are enabling families. They are takers. Pure and simple. I had accounts and my mortgage through Suntrust. I paid thousands of dollars in interest to them. All part of a mortgage. I get that. But the month that I sold my home, I get tagged with $17 "maintenance fee." I absolutely love the words. I get images of them polishing my gold coins. They did this because I sold the home they held the mortgage on, and unlike many Americans, I took a line of credit to fill the void the home lost from the housing crisis. I could have asked for a short sale, but elected to go more into debt. They rewarded me with the fee because they weren't bilking me for the interest every month. This despite still paying them $100 a month interest on a line of credit. Guess it is not enough to pay for those employee bonuses. Simply put, you are only as valuable as the amount of $ you can make them. Let me also highlight what you get with a Suntrust account. You pay for all services, ATM withdrawals, counter transactions and transfers, while drawing no interest.
Access to information: Here's a tidbit for prospective customers. Open their site. Look how easy it is to find products to "borrow" from them. Money for homes, money for college, investments. Now within 5 clicks, try to find out what their fee schedule is?

Washington Federal


They make mistakes and charge their customers fees for their errors

I've only been dealing with Washington Federal for 1 year when they updated their bank software with an unproven replacement. The new software in question couldn't process my house payment which was linked to my checking account through their so called EZ pay. I brought it to their attention and was told that they were working on it and it was just a glitch. They then in turn started charging me assessment fees and late fees when the error was on their end. This is the worst banking experience I've ever had and I am in the process of getting my mortgage refinanced to another bank.
I would not ever recommend Washington Federal to anyone for any reason. I am also filing complaints with the BBB and federal banking commission against them for their bad business practices.

TD Bank


my td bank

I think td is really Americas most convenient Bank. I have them since October when I went into my local branch. I had a large check to deposit, but I wanted to put the magarity in a savings and some in checking. The associate who assisted me was fast and she really set it up the best way for the money to work for me. I love td bank.

Ally Bank


cheating

Ally Banks owes me over 1600.00 for a warranty cancellation. They have given me a run around for 3 months.

Woodforest National Bank


Mobile deposit

Made a mobile deposit took all steps to make a deposit signed check for wood forest deposit only now my deposit is stuck in review no local branches and left with no money over the weekend as my deposit sits in limbo. I called and they said there's issues with there app no time frame of repairs... Why is it every time I call wood forest they sound like getto temp service tellers ?

Trustco Bank


Incompetence to the point of malice.

Incompetence to the point of malice.

Customer Satisfaction to Service Provided Ratio: 0%

TD Bank


Customer Service is suck!

TD bank's customer service representative do not have patient with their customers and the way they talk with their customer is been so rude! I feel they discriminate with non-native speaker! Don't suggest you to have account with them!

Bank of America


Bank Fee Gouging

I have been with Bank of America for approx 2-3 years. I had an account with them once before but left because of the lack of customer service and the failure to resolve issues. A recent incident occurred where my account had went under at -$2+ and I was charged a $35 insufficient funds fee for such a minimal amount. I contacted the bank and requested the $35 to be credited back to my account only to be told that it did not involve a fraudulent occurrence so there is nothing they can do. The amount is excessive in comparison. I know that I am not one of their customers that has an account that is beneficial to the bank so they get money out of the little people any way that they can. There are times when I have gotten up in the morning, my account was in the negative but I had an opportunity to cover it before noon and was not charged a fee. I have a habit of checking my account 2-3 times per day. The amount that came through, which put my acct in -2+, must have came through the night prior/early morning of, but the $35 charge was already assessed so I never had an opportunity to cover that amount but others. This is the worst experience that i have ever had at any bank. They are money hungry and greedy, absolutely no concern for customer satisfaction nor into resolving issues

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