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Best rated banks |
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|---|---|---|---|
Ally |
5 |
2 |
17 |
USAA Federal Savings Bank |
3 |
1 |
12 |
ING Direct |
3 |
2 |
12 |
“Who needs money? Apparently Chase doesn't think I do...”
I had the accelerated payment program with WAMU since 2002 and everything had run smoothly until I tried to cancel and set up account for 1 monthly payment with CHASE. .
Iâve had this mortgage since 2002 and never been late, in the contrary Iâve been ahead w/the accelerated program.
I went to branch and had AP account cancelled. Customer Rep made all the calls for me and had the account cancelled. Apparently AP account was never cancelled, which is fine. I know people make mistakes BUT since we had cancelled the AP account CHASE automatically started making unauthorized mortgage withdrawals from my checking account. Yes, 2 payments per month (1 from AP account and one from CHASE bank) and my husband lost his job⦠wow, I must be super woman I can do 2 payments per month?!? No, actually my account is in the RED and I keep getting hit with the NSF fees. But according to the branch manager the mortgage transaction did not cause me to go in the RED, it was the checks I wrote the day after the unauthorized payment was withdrawn⦠youâve got to be kidding me??? Stupid me, I should have known CHASE was going to withdraw 2 UNAUTHORIZED mortgage payments from my account!
Oh, and they said it would take 3 days to look in to the issue⦠That was Monday, today is Friday evening and Iâve had no answers. They must think people donât need their money and work for sun. No, I donât need to pump gas to make it to work; No, I donât need to buy groceries; No, I donât need to buy my medication. Who needs money???
I do have to say, the counter people at the Mission Viejo Branch have been trying to help and have been the ones to make all the calls for me. Before I went to them w/my issues I went to the Foothill Ranch Location and the were âVERY HELPFULâ⦠they sat me on a table and dialed the 800 number for me and had me hold for over 20 minutes because they donât have access to th
“PLEASE DON'T BOTHER”
If you have plenty of time to waste online & on the phone - this is your bank. Rates are not worth it you can't move money in or out
“HORRIBLE bank - Chase”
RUN from Chase like hell !!
They are definetly the WORST bank i have ever dealed with
Once they acquired WAMU, they raised my APR up to the sky and closed my credit card.
Every time i call them they threat me as a S**T , no single step towards helping me and there is one single answer when i tell "i'm gonna go bank elsewhere" .. the answer is "it's your choice" .. is like we don't give a F about you ..
NEVER NEVER NEVER do a business with them
If you have account with them - CLOSE it asap !!
That's my advice, feel free to not trust me - but do a search for "chase review" on google and READ before you ever think about Chase
Below is the mumba-jumba sent to me as a notice of terms change. This mumba-jumba just happened to be a notice of APR sky-rocketing
You are in default under any other agreement for any other
account or loan with us or any of our related companies,
such as you fail to make a payment when due.
I can't seem to understand how can this mumba-jumba mean "APR increase" .. i've read it 20 times already ..
“USAA Mistreats its' Loyal Oldest Members!”
They call you a member. I am a "member" of 29 years. Recently, the market started diving down and I was forced to file for bankruptcy. USAA bank did not even TRY to help me re-affirm my credit card debt. They locked me out of their web site from all of my 8 accounts. Bank officials could not offer an intelligent reason for locking me out of theiir web site other that I was being punished for their loss...even though THEY did NOTHING to HELP put the debt in good standing!!!! This bank sabotages its' membership and leaves them out to dry. If you temporarily stumble, this bank is GUARANTEED to kick you down. SHAME on USAA for mistreating its' military membership!!!
“Excellent Banking Experience, so far!”
On October 23, 2009, I opened a special offer Orange CD. The online and straight forward processing was simply great. As with many online banking experiences, you are constantly affraid there will be some instruction or block you did not check and end up with a product or agreement you did not want! I believe online banking is the future and the greatest successes will go to those online Banks offering customers, not only competative rates, but uncluttered web-site designs, security confidence, and straight forward transaction processing. Although I've read some horrible reviews and did take them all serious, I still opened a CD? My initial experiences with ING were great, but I will continue to update my review!
“Bank Manipulated Fees”
I would never do checking with Wells Fargo because they (as many banks) manipulate fee charges by ensuring each month checks written for larger amounts are posted before checks written for smaller amounts, regardless of dates written. Their system is set up to maximize the number of bounded checks during the month, so they can also maximize the overdraft fees they charge you! Reviews like Michael Gaio and Richard H. are absolutely correct, but it's no bank error or accident . They know their system is taking advantage of customers, so there is nothing for them to discuss or explain. And they certainly aren't going to admit it!
“Charges charges charges... for their error”
All i have to say is.... STAY AWAY. I'm serious.... STAY AWAY. I use my debit card and for some reason it magically changes to a credit transaction..... which all falls through on tuesday. Needless to say i am negative 265 dollars. Wait for 45 mins to talk to someone to tell me they won't take the charges off.... then i hear the fees double after 3 days.... STAY AWAY.... I have a student banking account and they don't even care... I'm at wachovia it's great.... This company has made my life HELL for a month.... every week something is wrong with it.... one dya my account was $1050 IN THE RED BECAUSE OF A BANKING ERROR.... don't trust this company... I MISS COMMERCE SO MUCH... TD is awfull i hope they go under and hope heads roll. Filing reports with BBB, NJ DEPT of Banking, and a lawyer. BE PREPARED WITH A LEGAL BOOK WHEN OPENING AN ACCOUNT (do they even follow it?)
“Smaller Customers = no importance”
In reading through the other issues, I see that my experience is not unique. I have been a customer of Wells Fargo for 20 years and with the exception of a few of my mistakes have been relatively happy. And then... in the last two months I have had over-drafts even though money was in the account when the actual charges were posted. I was told that due to the fact that I live in the state of Washington, charges were overdrawn even if there was money in the account if they were posted before the deposit. So basically you buy gas with your debit card on the way to the bank to put your money in and guess what you are charged an overdraft... They were not interested keeping my business cuz the maintain the error was mine. And I am sure that if I had a lot more money they would care but little customers are of no interest to them to maintain. Closing my account as soon as my direct deposit clears.
“Complete lack of Honesty and Integrity”
I had inadvertently left my ATM in the machine in the bank of MacArthur in Newport Beach. A passerby took my card in the bank and when I came out of the building she told me she just dropped the card off in the bank. The elapsed time was 5 minutes.
I went in the bank and asked the female teller for my card back and the male teller told her just to check my id. However, she called over the manager. The manager came out and told me emphatically that the machine shredded it.
When I told her that the card was brought in she said it doesn't matter their policy is not to give the card back and that my card was sent to the shredder. I couldn't believe it as I knew my card was there with the teller. I asked her to get it back from the shredder and she said it was too late. I asked the manager if I could speak to someone above her and she said there wasn't anyone higher than her.
I explained that I needed my ATM card as I use it for everything and I needed to get gas on the way home. She said that was to bad as the card had gone to the shredder.
After asking again to talk to someone above her with no response from her, I just took out my ID and said that I want my card back now. Then amazingly, she asked the teller for my card, checked my ID and then said "Fine I will give it back to you this time but next time you aren't getting it back". I told her a few choice words and said there won't be a next time.
My view of this is that management is a reflection of the institution. With that in mind I would steer clear of this bank as this was the most blatant dishonest thing I have ever seen anyone do in business.
“Wow! What a great bank!”
It is good experience with Sovereign Bank..
atmsecurity.com
