Bank Reviews

I was treated horribly at this branch, they have the worst customer service I've ever encountered. The supervisor, Shane had the worst attitude problem! I've never been treated like this at a bank before. Keep your pens, I'm closing my account ASAP!!?

Recently my daughter spent a semester in Spain studying abroad. Since Sovereign Bank is owned by Santander which in Spain is like Bank of A-ManyFees here and on every corner it made sense to see if we could set up her account at Sovereign so she could access her money there and were assured that the two banks were one and the same, problem number one THEY AREN'T. WE WERE LIED TO and every time my daughter went to take out money we were charged an $6 ATM fee, lesson learned we should have just left her money at TD Bank at least then I would have expected the $6 ATM Fee. On top of this we set up the account as a joint account with me and my daughter so I couls handle everything from here while she was in Europe and again were assured there would be no problem AGAIN THEY LIED. Unfortunately my daughter lost her ATM once and had her purse and cell phone stolen for a second loss, got locked out of her online account once and had her pin number deactivated and here is where the real problem began. Sovereign banks phone service employees do not know how to handle a customer instead of looking to resolve and put out fires all they know how to do is pour gasoline on the fire. They are 95% rude, nasty, uncooperative, and useless. I had to twice wire money to my daughter because they refused to help resolve the problem and demanded my daughter call even though she was overseas and had no phone.. Again why the hell did I open a joint account there if they refused to talk to me and why did they lie to me that I could handle the account from here. Now the real test came when my wife called TD Bank to report my daughters ATM card missing the first time and stolen the second time were courteous helpful and issued a new card immediately since my wife was also on the account there with her. LESSON LEARNED SOVEREIGN BANK USED TO BE A GOOD BANK BUT THAT NO LONGER APPLIES, THEY HAVE NO CONCEPT AS TO WHAT CUSTOMER SERVICE IS AND WILL LIE OUTRIGHT TO YOUR FACE TO GET YOUR MONEY.

I had bad experience in this branch . arrogant and lazy floor teller had poor knowledge and branch manager was not concerned enough to resolve the issue i had with teller .

The feds should have let this pile of crap fail and go under.

They have no backup plan if their system goes down and it happens a lot. Couldn't buy groceries or anything several times. I'm done with them.

Just got off the phone with customer service to get my name changed on my card and have a new card emailed to me... customer service representatives were WONDERFUL as usual! I have had some hiccups in the past (self induced) and each time I've called Chase they have been so kind, helpful, and sounded like they were willing to go above and beyond. It's comforting to know that if I ever have a problem - their staff would help me through whatever I need.. and do it with excellent service!

My most recent experience involved our mortgage payment. I had recently set up automatic payments because Chase won't allow me to go in ahead of time to pay it on the 15th if the money isn't in there at that exact moment! So, I called on Friday to make sure that the first payment was going to go thru on a Saturday since I didn't see it on there yet and we were going out of town for the weekend and didn't want the payment to be late. The customer rep told me that there was no pending payment and after asking her several times she insisted I must not have set it up correctly so I paid it over the phone that day to ensure it was paid. Well, on Saturday I have texts telling me my account is WAY overdrawn because TWO payments went thru...the one I did over the phone and my automatic one! So I called before we left that morning and told them what happened and said I need the money back in there because we're going out of town and I can't be w/o money. Of course, she couldn't do anything about it and the supervisor was in a "meeting" but promised she'd have her call me that day-she never did!! So I call back Monday after going w/o money in my account all weekend. Now they tell me that they have to wait until the payments process before the can refund my money and on top of that other payments I had set up were not going thru because I was so overdrawn. After arguing they finally gave me a credit memo for the payment that showed up two hours later so I thought I was good to go. Oh no, of course not! The next morning I'm even more withdrawn because the credit was removed and service fees came thru! I called AGAIN and after arguing she said it would take 2-3 days to get refunded..I told them my daughter is having major brain surgery in a few days and I need to take care of bills before then. Finally, I got them to issue another credit but of course it takes 4-10 hours. This is one of many issues we've had w/Chase over the past few years. They also screwed up our refinancing!

It is rare to find a bank so committed to the communities in which they serve. Living in a small town its important to support local initiatives in order to promote growth. I experienced first-hand the generosity 1st National promotes. I've banked there for a while now and have enjoyed the improvements they've made over the years, including online banking. I would highly recommend this bank to my friends and family.

The overdraft fee was horrible I make some purchases in the mooring and in the afternoon and overdraft ok supposed is just one time fee for $35 but they take 5 overdraft fee to all my transactions in all day. I have money to cover the transactions in the day just in the night I thinking I have my deposit check in my account and overdraft one time but they want money of my pocket. They take $170 to my account in overdraft fee it is not a good bank and the customer service was terrible did not help in anything.

BB&T is an excellent bank, but this North Point Pkwy branch should be avoided at all costs. It is certainly worth a tiny bit more time to go to the BB&T branch at the intersection of Crossville Rd and Mansell Rd.

My ratings below are for the North Point Pkwy branch ONLY. I would give the Crossville Rd branch a rating of 5 in Customer Service and a rating of 4 in Overall Satisfaction.