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2 out of 5 marks
BB&T is an excellent bank, but this North Point Pkwy branch should be avoided at all costs. It is certainly worth a tiny bit more time to go to the BB&T branch at the intersection of Crossville Rd and Mansell Rd.
My ratings below are for the North Point Pkwy branch ONLY. I would give the Crossville Rd branch a rating of 5 in Customer Service and a rating of 4 in Overall Satisfaction.
1 out of 5 marks
I am a HUGE supporter of small town businesses and I know what they mean to a small town community but when that business forgets the small town people that have kept it going, I have to say something.
The First National Bank of Eagle Lake has to be the rudest, most unprofessional and disrespectful bank I have ever done business with. If you bank here, I encourage you to close your account.
Your business means nothing to them and this is almost verbatim.
If you live in Eagle lake, it is well worth the 15 minute drive to bank with someone who will respect your business!
1 out of 5 marks
I'm a college student trying to make my way through college on the GI bill... meaning money is always tight. They nickel and dime you for every penny they can with hidden fees they don't tell you about until it shows up. I've had loads of problems with fees showing up out of nowhere, overdrafts when my account clearly had money in it, and just overall rudeness of employees.
This was the final straw though: Me and my roommates had a joint account through them to pay all of our bills out of. The joint account got over drafted so they completely wiped out my personal bank account to cover the over draft. I went and spoke with the manager and told him the situation. I said "I understand that's how the system works, but I'm asking you to understand that I don't have a dollar to my name and I need to eat." He responded with "It sucks, but that's just the way the system works" and proceeded to tell me there was no person in the entire chain of command of the bank that could reverse the transaction and put money in my account. No person that CAN or no person that wants to bother with a college student that only HAD two-hundred dollars in his bank account? If I hadn't had a roommate to borrow money from, I would've literally had to go without food because of this bank. They don't give a damn about anything but their money.
1 out of 5 marks
Back in June due to relocation; I've moved my safe deposit and updated my address with Sovereign Bank located at Bay Terrace, Queens. My husband and I wasn't happy with their customer services at all so I decided to cancel all my accounts with them; including the safe deposit box all at once in July 2012.
After almost one year; I received a letter sent by this bank from their Collections Dept. stating that I have an overdrawn amount of $65 in my checking accounts. Getting very concerned with this would affect my credit score which I have excellent records; I called their 1-877 sovereign bank customer service dept. and was told that I need to deal with the branch directly. This $65 is the annual renewal fees for the safe deposit box which I cancelled in 2012 and if I don't resolve this within 35 days; the case will transfer to an outside collection agency and I won't be able to open any bank accounts within USA!
Of course I was so concerned about my credit which I have excellent score; I called at 9:00 a.m. and the gentleman by the name Frank Yalo told me that he will get back to me when he can. He stressed that he has many customers to attend to (mind you it's 9:00 a.m. on a weekday). Until noon time, I didn't hear back from anybody so I called the second time and asked for the branch manager, Vincent Marino and left a message. Again more wait until close to 3:00 p.m. I called again and this time I got Mr. Frank Yalo again. He was unbelievable rude and raising his voice to me "I told you I will get back to you when I can; we have short man power today and I just have no time to do this! So ok wait for my call back" and he hang up on me!
This is like a nightmare which I have to re-live all over again a year again when I closed all the accounts. I signed all the papers; returned the safe depoist key and everything and not only they have not closed my safe deposit account; but they also left my checking accounts open!
This is THE WORST BRANCH OR BANK EVER!
4 out of 5 marks
When I had trouble even setting up my banking online a nice young lady took the time out and helped me set it personally. She kept me posted on all that she was doing. Even the other workers were pleasant and taking the time out to chat with me while I waited . They are always friendly when I go there
5 out of 5 marks
I've been banking with Regions for several years now and although I sometimes use other branches, it is always a pleasant experience when I go to the Cutter Ridge branch. At first I thought it might have just been a couple of different individuals providing good service but then I noticed that every time and no matter what the reasoning behind my visit, I am always very well taken care of. It's as if my issue is there issue and they want to take care of it the best way possible. U always leave feeling great and won't go anywhere else. Just want to say thanks to you all!
1 out of 5 marks
I've had a checking account there for about a year or so with no problems. Then I asked a cashier to withdraw a certain amount of money from my debit card - this is where my Social Security goes to - and she wasn't able to. Okay, so I came back in a couple of days and tried again, with the same result. I don't know why, maybe she pushed a wrong button or something? I have no problem using this card at the grocery stores, etc., but here at the First Merit bank it was no good? Therefore, I was unable to make a deposit.
Subsequently my account was closed, and the remaining balance of $21 was withheld allegedly for the bank fees. How do you calculate the bank fees to be exactly $21, beats me. When I contacted the headquarters (in downtown, I think) for an explanation, I was given none and was referred back to the branch in question. Excuse me?? Any reputable bank headquarters would have dealt with the issue, but not this one.
I don't recommend anyone to trust their money to this bank. JMO
1 out of 5 marks
The BOK saga goes on and on... They closed my account with a positive balance in it... $32.50 for overdraft fees caused by BOK's incompetence.
I went to the Philippines in February. When I returned I discovered BOK closed my account that had a POSITIVE BALANCE in it. I went to the bank of course to point out ANOTHER ONE OF THEIR ERRORS. They said "We cannot give you the same account number, but we can open a new account". They opened a new account alright, but then CHARGED ME $35.00 TWICE for a CHARGED OFF ACCOUNT!!! Closing my account caused my health insurance payments and other payments get behind!
I write a company check to my own personal name to deposit into my personal account. BOK employee deposits the check back into the SAME BUSINESS ACCOUNT. I went back to the bank to call them on THEIR ERROR. Instead of accepting responsibility they blamed "the system". They tell me "Ok, everything is fixed". 2 weeks later BOK "fixes" the accounts alright by "adjusting" my entire account causing more than $1,000.00 in charges to bounce. Yes, you guess it! There was OVERDRAFT FEE'S FOR THEIR ERROR FOR $32.50!
I am not a negative person, or make a practice to resort to name calling, but I have to say: I have called to speak with a supervisor at their "call center" regarding several complaints. After speaking with 5 "brain dead" employees I requested a "supervisor". The "supervisor" was absolutely worthless, had a severe lack of empathy for their company messing up my bank account(s), and is completely incompetent. She has no business being in "customer service".
1 out of 5 marks
I went onto my online account for td bank. This is something I used to do frequently. I haven't done it in a while nor had I looked at my statements. I started going over them with many unauthorized ach transactions as well as checks I never authorized. I immediately call customer service. She tells me to go to a branch to fill out stop payment forms. So I go to the nearest branch by my work on rt 66 in neptune nj. They wouldn't close my account. They wouldn't freeze my account. They are letting them still charge my account for things I never authorized. They also said They would send my Information to There fraud Department and never did. The customer service women told me the fraud department was closed. Come to find out that the fraud department is open till midnight .Today I had received a call about a loan I never applied for on my phone. I called customer service today to see if anything was done. The women tried to help me as best as possible and transferred me to the wrong department but she had given me the direct number to the fraud department. I called and he said he couldn't freeze my account and there was nothing he could do. It looks like I authorized the payments. Now I stopped my direct deposit and I am about 700 dollars in the hole. Thanks to these awesome people not helping me when I needed it. Td bank will never get another penny from me.
1 out of 5 marks
We refinanced our home for a much better interest rate(6% to a 3%) with another company because Chase would not refinance us. We closed on May 6, 2013. Funds released on May 10,2013. Chase loan was paid off May 12. Home Equity line as well. We recieved a late payment notice around May 20,2013. We called to make sure all was paid off and ok. Yes it was...showing no balance other than $100 odd dollars in interest from the home equity line of credit for some reason. Fortunately I forgot to stop the automatic payment set up and they got overpaid, but it was indeed paid off. We asked if they could deposit the money back into my husbands checking account they said no it would be paid by check and take about 10 days. Ok fine....Here comes the good part....I received 14 letters, 4 certified, today, June 14 ,that they were forclosing on our house. First off we owed 6,000.00 on our first mortgage that we had with them for 15 years, and 64,000. line of credit. House has over 100,000 equity....really??? You are sending me 14 letters and it has all been paid???? called to complain and find out what the heck is going on was told oh sorry , yes it looks like it was paid in full on JUNE 12,2013.......What??? Well who sat on the paperwork then? Who paid the late fee that would of accummulated? Who paid the interest that would of accumulated? Did someone use the money for a month? Did you automatically generate a letter to the credit reporting agencencies too? No answer, Im sorry you will have to write a complaint to this address they dont take phone calls. Ill show them how to report a proper complaint. We are pulling out even our checking accounts. Beware!!!