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I heard about this BBVA bank on the radio about the promotion of opening accounts and you receive a samsung tablet galaxy, first the banker that open the account was not knowledgeable about the products the bank offers and she has been working as a license banker for a couple of years, all she was worried about was getting the sale,she opened the account without any explanation of the requirements needed in order to get the tablet, she then activated my online banking creating my own username and never made mention it to me and told me to call the online banking customer service to set my online banking up when i get home, which really got me upset and i never received the debit card for almost 1month and i kept calling her but she said i will get it,only to find out she didnt have my apt number on file when i gave her all that infor when she was opening the account. i had my direct deposit switched over, used my card 10times and sent 3 bill pays but she never stated it ought to be 3different companies.After i had waited for the tablet i called the branch at 3040 E Trinity Mills Rd carrollton tx which was were i opened the account and they said i didnt meet the requirement. So i went to talk to the branch manager Kris at the time and he stated i can go ahead and send the 3rd bill pay to another company and he was going to put in a claim so i could still get it.But unfortunately after i did exactly what he had told me, i called him back so he can put in the claim but he had been transferred to another branch closer to his home so i was told by one of the employees there and i decided to speak with the new manager about the issue but he was very unhelpful, very rude, no managerial experience with the way he talked, and that he couldn't help me. And that i will not get the tablet. i then get penalized for their employees not been knowledgeable and not given customers the full important information needed when opening account
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I'm a very dissatisfied customer. I have used this bank for years, as well as my family. Their customer service is usually very unfriendly (with exceptions) I work customer service so I'm not blind to the struggles of dealing with people all day but I would never speak to a customer the way some of them have spoken to me. I have gotten so many unexplained charges to my account that I always have to call about. The Bank actually usually reverses them offering me nothing more than "oops, we weren't supposed to charge you, you're correct". In the past I was charged a $35 overdraft fee and I called and explained the order of my transactions and they agreed that they were incorrect and reversed the charge. Makes me wonder if I had never said anything what would have happened? I always say I'm going to leave this bank because of these issues but it is too much work to transfer everything over which has always deterred me, until today. Recently I had $10 in my account and was charge a $15 "excess activity fee" for making too many transfers from my savings to checking and because of that fee I was charged another $12 for not having enough money in my acount to cover the $15. I called and they said all they could do was refund have of one of the fees, not very helpful. I have not touched my account for a couple of days leaving it with a -$16 balance because I couldn't be bothered to pay to put my money in the bank, so today I was charged another $35 fee for my account being negative. Literally the only reason I was charged any of these additional fees is because of the initial fee. I called and they said there was nothing they could do to help me. I will be closing my account once I get together $60 to pay them for touching my own money too often.
I appreciate your taking extra time to assist me.
I arrived just at closing time but one of the VP's let me in and helped me for 15 minutes with an account. I really appreciate this extra effort.
I went to Home Bank in Clearwater to cash three checks worth $180. The checks were from Clearwater Middle School for officiating three baskeball games. All three were from accounts at Home Bank. I was told that since I was not a customer of the bank, I'd have to pay five dollars per check. This amounted to almost 10%. I told the branch manager that it did not make sense since the checks were written from a bank customer on accounts at the bank. She told me I had two options. Pay the $15 fee or cash them some place else.
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My husband and I opened an account at the Canal Street branch in Brattleboro, VT. I should have listened to my bad gut feelings when we were sitting there with the woman and just walked out. My employer sent out a flyer for the bank's Workforce Checking account promotion with our paystubs. You get $100 for opening a new account with the bank. What you get is a great big headache! They call out of the blue today to tell my husband they are closing our account and mailing us a check for the money we deposited when we opened the account. It's been less than a week since we opened the account. We haven't even done a single transaction yet! They printed a direct deposit slip that we sent to the payroll department. Now in a couple of days there will be a check direct deposited into an account that no longer exists. Either the bank will try to keep the money or it will get bounced back to the payroll company and we will have to wait another 2 weeks until payroll is done again for them to mail a check to our house. This bank is run by a bunch of people who have a lot to learn about people skills, customer service and common decency.
I left my ATM card in the machine and went in to the branch in Maynard, MA to order a new one. After several weeks, I still had not received the card- and of course I was checking the mail for it daily. I spent lots of time on the phone calling the branch to track down the card and then one day I went it to the branch.
I was told by the manager that the bank did not make an "arrow" (error) and that I could wait for another supposed 7-10 business days or pay $25 to get the card mailed expressed. I thought that the bank should pay since I never received the card and I left the manager know that I have been a customer for 15 years.
I told her that would close my account if I was going to be charged a fee, and she coldly told me to go ahead. No apologies for the lost card, the time I spent trying to track it down, nothing but cold rudeness and a message to close your account and leave. Such a slap in the face!
I am not a Wells Fargo customer. However, due to a typo of some sort, I have been receiving emails from Wells Fargo for one of its customers for the past two years. I have informed Wells Fargo of this, many times, and have spent a number of afternoons on hold, so that I can have them correct this error. Despite my attempts, however, I continue to receive email notifications incorrectly. I am amazed at how Wells Fargo has no interest in correcting this error. Parhaps their client would like to be made aware that he has insufficient funds in his account? It certainly is not information I should be receiving. Furthermore, if I was so inclined, I expect I could obtain access to this customer's personal financial information. For some reason Wells Fargo just doesn't seem to care that this is ocurring. Based on my experience, they do not care about their customers... Be smart, and avoid this bank.
The staff is usually friendly, if they recognize you, they do not give you a hard time to show your id. they work efficiently, the line moves fast. If you need to speak with a manager, the wait time is reasonable, of course, this wait time is relative to the customers they are serving at that time. This branch is my favorite to visit. the atmosphere is always clean, warm and welcoming. I love your new decor. I feel appreciated when I visit - I love the coordinated color they all wear - the uniform! And oh, so often you have saved me from wasting time, searching for a pen in my bag. Thanks! you are the best! I have not taken out a loan with you, so I cannot comment on your rates. One thing I must say though, that $35 return fee is a killer.
Absolutely horrible customer service if you're not an account holder. I am NOT an account holder at SunTrust, but went by the branch at 1801 W. Broad Street Richmnond VA 23220 to cash a check drawn on a SunTrust business checking account. After presenting my endosed check and I.D. and speaking with two different tellers via CCTV in the drive-thru lane, I was told that I must come inside tocash the check, even though there were no cars/customers in either drive through line except for me. Treat someone like a criminal and you can be sure they will never do business with you. I absolutely hate this bank and will never, ever have a mortgage, checking, savings or car loan with SunTrust.
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