Best Customer Rated Banks & Accounts

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Recent Reviews for Banks & Accounts

Synchrony Bank


Horrible Experience

My wife and I had a Synchrony Bank credit card through Sam's Club. We always paid off the entire balance when due and after my wife's death in January 2015 I continued to use the card. Everything was fine until after a trip to Florida in October 2015 I noticed unauthorized charges on the card and immediately contacted Synchrony's customer service. I was told that the charges would be taken off, the card canceled, the legitimate charges transferred to a new card, and a new card sent in a few weeks. After a month I still hadn't received a new card so I called customer service and was told that since the card was in my deceased wife's name that the new card had been cancelled and the balance sent to a collection agency. Shortly after that I began receiving a bill for the card that was supposedly cancelled, with just the fraudulent charges. When I wouldn't pay these charges Synchrony charged off the balance and informed the credit agencies. Thanks Synchrony for ruining my once perfect credit record. I still haven't heard anything about the legitimate charges that I intend to pay.

Suntrust Bank


Suntrust & Sopranos both begin with S

Yes I am being cheeky, but I feel like I borrowed 10K from Uncle Paulie. Please go right past the photos that they have on their site, like they are enabling families. They are takers. Pure and simple. I had accounts and my mortgage through Suntrust. I paid thousands of dollars in interest to them. All part of a mortgage. I get that. But the month that I sold my home, I get tagged with $17 "maintenance fee." I absolutely love the words. I get images of them polishing my gold coins. They did this because I sold the home they held the mortgage on, and unlike many Americans, I took a line of credit to fill the void the home lost from the housing crisis. I could have asked for a short sale, but elected to go more into debt. They rewarded me with the fee because they weren't bilking me for the interest every month. This despite still paying them $100 a month interest on a line of credit. Guess it is not enough to pay for those employee bonuses. Simply put, you are only as valuable as the amount of $ you can make them. Let me also highlight what you get with a Suntrust account. You pay for all services, ATM withdrawals, counter transactions and transfers, while drawing no interest.
Access to information: Here's a tidbit for prospective customers. Open their site. Look how easy it is to find products to "borrow" from them. Money for homes, money for college, investments. Now within 5 clicks, try to find out what their fee schedule is?

Washington Federal


They make mistakes and charge their customers fees for their errors

I've only been dealing with Washington Federal for 1 year when they updated their bank software with an unproven replacement. The new software in question couldn't process my house payment which was linked to my checking account through their so called EZ pay. I brought it to their attention and was told that they were working on it and it was just a glitch. They then in turn started charging me assessment fees and late fees when the error was on their end. This is the worst banking experience I've ever had and I am in the process of getting my mortgage refinanced to another bank.
I would not ever recommend Washington Federal to anyone for any reason. I am also filing complaints with the BBB and federal banking commission against them for their bad business practices.

TD Bank


my td bank

I think td is really Americas most convenient Bank. I have them since October when I went into my local branch. I had a large check to deposit, but I wanted to put the magarity in a savings and some in checking. The associate who assisted me was fast and she really set it up the best way for the money to work for me. I love td bank.

Ally Bank


cheating

Ally Banks owes me over 1600.00 for a warranty cancellation. They have given me a run around for 3 months.

Woodforest National Bank


Mobile deposit

Made a mobile deposit took all steps to make a deposit signed check for wood forest deposit only now my deposit is stuck in review no local branches and left with no money over the weekend as my deposit sits in limbo. I called and they said there's issues with there app no time frame of repairs... Why is it every time I call wood forest they sound like getto temp service tellers ?

Trustco Bank


Incompetence to the point of malice.

Incompetence to the point of malice.

Customer Satisfaction to Service Provided Ratio: 0%

TD Bank


Customer Service is suck!

TD bank's customer service representative do not have patient with their customers and the way they talk with their customer is been so rude! I feel they discriminate with non-native speaker! Don't suggest you to have account with them!

Bank of America


Bank Fee Gouging

I have been with Bank of America for approx 2-3 years. I had an account with them once before but left because of the lack of customer service and the failure to resolve issues. A recent incident occurred where my account had went under at -$2+ and I was charged a $35 insufficient funds fee for such a minimal amount. I contacted the bank and requested the $35 to be credited back to my account only to be told that it did not involve a fraudulent occurrence so there is nothing they can do. The amount is excessive in comparison. I know that I am not one of their customers that has an account that is beneficial to the bank so they get money out of the little people any way that they can. There are times when I have gotten up in the morning, my account was in the negative but I had an opportunity to cover it before noon and was not charged a fee. I have a habit of checking my account 2-3 times per day. The amount that came through, which put my acct in -2+, must have came through the night prior/early morning of, but the $35 charge was already assessed so I never had an opportunity to cover that amount but others. This is the worst experience that i have ever had at any bank. They are money hungry and greedy, absolutely no concern for customer satisfaction nor into resolving issues

Huntington


upsetting

I wanted to share my feeling I recently had with Huntington. The Whipple road/Hills and Dales location in Canton Ohio specifically.

I have been a member of Huntington for 8 years now, and have had pretty good service since the beginning. However, Once it came time to get the new chip-infused cards, my relationship with the bank began to go downhill quickly. I needed my new debit card... Small issue to resolve right? I thought so. But it turned into an absolutely nightmare. I was supposedly issued a new debit card 4 different times. Each of these cards were sent to my home address. I never received one. I found it almost entertaining that there was no issue sending me the credit card I used frequently, or the credit card statements, or the account updates. But they just COULD NOT get me my debit card. After three months of waiting and verbally ordering new cards over the phone, I decided to physically go in and order a card to be mailed to the Hills and Dales location specifically. From there, it took two attempts. The first card they ordered (1/6) Was never seen and lost in transition. I'm convinced that if I didn't call on this card, they wouldn't have even realized I requested it. (keep in mind this is attempt number three). I decided to give Huntington one final shot, and ordered one more card to be mailed to the bank specifically.... On business day number nine, I decided to call and see if they have received my card yet, thinking well its been nine business days for this card, maybe they forgot AGAIN, or added me to the top of the list to make sure it got handled.... that second part was the exact opposite of what happened. I was put on hold while a gentleman asked the head banker at that location about my situation. The embarrassing part for this bank and the staff working is I heard the conversation, and every word about me. The head banker there said "is he really calling on his card again?! Can someone handle his card?! I am sick of hearing about his card" My thought is- why yes I am. I have been waiting for 3 months for 4 different cards. Then the gentleman I was working with actually came back on the phone and simply reiterated what his boss said back to me. "Yeah we're not sure where your card is but she's as sick of dealing with it as you are." So at this point, I'm considering my options. I would say it's fair to say that after 8 years, checking and savings, and a credit card, my feelings were hurt. The following day I went to Chase, opened a checking, saving, and credit card. I walked out that day with my new debit card from Chase.

The Issue above may seem minor to others, but as a loyal customer, I was extremely let down. From a business point of view, it seems small and stupid to some, but before these instances I would have considered myself and my family to be lifelong customers. Having said that, I closed each of my accounts and I will be looking into mortgage loans for the house I am buying elsewhere as well.

I am not sure who even sees this... but there is definitely room for opportunity at the Hills and Dales, Canton Ohio location.

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