Bank Reviews

They have no backup plan if their system goes down and it happens a lot. Couldn't buy groceries or anything several times. I'm done with them.

Just got off the phone with customer service to get my name changed on my card and have a new card emailed to me... customer service representatives were WONDERFUL as usual! I have had some hiccups in the past (self induced) and each time I've called Chase they have been so kind, helpful, and sounded like they were willing to go above and beyond. It's comforting to know that if I ever have a problem - their staff would help me through whatever I need.. and do it with excellent service!

My most recent experience involved our mortgage payment. I had recently set up automatic payments because Chase won't allow me to go in ahead of time to pay it on the 15th if the money isn't in there at that exact moment! So, I called on Friday to make sure that the first payment was going to go thru on a Saturday since I didn't see it on there yet and we were going out of town for the weekend and didn't want the payment to be late. The customer rep told me that there was no pending payment and after asking her several times she insisted I must not have set it up correctly so I paid it over the phone that day to ensure it was paid. Well, on Saturday I have texts telling me my account is WAY overdrawn because TWO payments went thru...the one I did over the phone and my automatic one! So I called before we left that morning and told them what happened and said I need the money back in there because we're going out of town and I can't be w/o money. Of course, she couldn't do anything about it and the supervisor was in a "meeting" but promised she'd have her call me that day-she never did!! So I call back Monday after going w/o money in my account all weekend. Now they tell me that they have to wait until the payments process before the can refund my money and on top of that other payments I had set up were not going thru because I was so overdrawn. After arguing they finally gave me a credit memo for the payment that showed up two hours later so I thought I was good to go. Oh no, of course not! The next morning I'm even more withdrawn because the credit was removed and service fees came thru! I called AGAIN and after arguing she said it would take 2-3 days to get refunded..I told them my daughter is having major brain surgery in a few days and I need to take care of bills before then. Finally, I got them to issue another credit but of course it takes 4-10 hours. This is one of many issues we've had w/Chase over the past few years. They also screwed up our refinancing!

It is rare to find a bank so committed to the communities in which they serve. Living in a small town its important to support local initiatives in order to promote growth. I experienced first-hand the generosity 1st National promotes. I've banked there for a while now and have enjoyed the improvements they've made over the years, including online banking. I would highly recommend this bank to my friends and family.

The overdraft fee was horrible I make some purchases in the mooring and in the afternoon and overdraft ok supposed is just one time fee for $35 but they take 5 overdraft fee to all my transactions in all day. I have money to cover the transactions in the day just in the night I thinking I have my deposit check in my account and overdraft one time but they want money of my pocket. They take $170 to my account in overdraft fee it is not a good bank and the customer service was terrible did not help in anything.

BB&T is an excellent bank, but this North Point Pkwy branch should be avoided at all costs. It is certainly worth a tiny bit more time to go to the BB&T branch at the intersection of Crossville Rd and Mansell Rd.

My ratings below are for the North Point Pkwy branch ONLY. I would give the Crossville Rd branch a rating of 5 in Customer Service and a rating of 4 in Overall Satisfaction.

Poor

I'm a college student trying to make my way through college on the GI bill... meaning money is always tight. They nickel and dime you for every penny they can with hidden fees they don't tell you about until it shows up. I've had loads of problems with fees showing up out of nowhere, overdrafts when my account clearly had money in it, and just overall rudeness of employees.

This was the final straw though: Me and my roommates had a joint account through them to pay all of our bills out of. The joint account got over drafted so they completely wiped out my personal bank account to cover the over draft. I went and spoke with the manager and told him the situation. I said "I understand that's how the system works, but I'm asking you to understand that I don't have a dollar to my name and I need to eat." He responded with "It sucks, but that's just the way the system works" and proceeded to tell me there was no person in the entire chain of command of the bank that could reverse the transaction and put money in my account. No person that CAN or no person that wants to bother with a college student that only HAD two-hundred dollars in his bank account? If I hadn't had a roommate to borrow money from, I would've literally had to go without food because of this bank. They don't give a damn about anything but their money.

Back in June due to relocation; I've moved my safe deposit and updated my address with Sovereign Bank located at Bay Terrace, Queens. My husband and I wasn't happy with their customer services at all so I decided to cancel all my accounts with them; including the safe deposit box all at once in July 2012.

After almost one year; I received a letter sent by this bank from their Collections Dept. stating that I have an overdrawn amount of $65 in my checking accounts. Getting very concerned with this would affect my credit score which I have excellent records; I called their 1-877 sovereign bank customer service dept. and was told that I need to deal with the branch directly. This $65 is the annual renewal fees for the safe deposit box which I cancelled in 2012 and if I don't resolve this within 35 days; the case will transfer to an outside collection agency and I won't be able to open any bank accounts within USA!

Of course I was so concerned about my credit which I have excellent score; I called at 9:00 a.m. and the gentleman by the name Frank Yalo told me that he will get back to me when he can. He stressed that he has many customers to attend to (mind you it's 9:00 a.m. on a weekday). Until noon time, I didn't hear back from anybody so I called the second time and asked for the branch manager, Vincent Marino and left a message. Again more wait until close to 3:00 p.m. I called again and this time I got Mr. Frank Yalo again. He was unbelievable rude and raising his voice to me "I told you I will get back to you when I can; we have short man power today and I just have no time to do this! So ok wait for my call back" and he hang up on me!

This is like a nightmare which I have to re-live all over again a year again when I closed all the accounts. I signed all the papers; returned the safe depoist key and everything and not only they have not closed my safe deposit account; but they also left my checking accounts open!

This is THE WORST BRANCH OR BANK EVER!

1.) Bank of America has random fees all the time. Monthly fees can be withdrawn from your account any time between the 3rd or 10th of a month to the 17th or 31st of the month. It is never consistent.

2.) The online banking is very well laid out and probably the only good thing I can say about Bank of America. It's been the thing that always cues me into Bank of Americas short comings.

3.) In terms of costumer service it is nearly impossible to speak with real people. If you can manage to find their customer service number online you'll be able to speak with machines or hold for at least 20 minutes in order to speak with real people.

They now have a chat box feature for "live chats" with costumer service people. Which I figured would be my shot at actually talking to a real person. Here's a word-for-word copy of my "live" service person "Dorian" and proof that it is once again a machine.

You: "You are just repeating yourself, if you are not a machine I am asking you to please stop the messages. I do not want to exit the "chat box" until I can record the full conversation. Until I can do so, please stop. Thank you"

Dorian: You are welcome.

Dorian: Is there anything else I can assist you with today?

Dorian: "Are you still with me? Please respond so I can leave this chat window open to answer any questions for you."

Dorian: "Due to the elapsed time since we received your last message, we are exiting the chat session. If you wish to chat with a Bank of America associate again, please click "Chat Online Now."

4.) I am telling you, if you are considering this bank PLEASE THINK AGAIN!