Bank Reviews

I have paid Chase about $150 or more overdraft fee with in last two month just because Chase hold my money for unnecessary reason and therefore I get behind in my payments and pay Chase overdraft fee.

I been with Chase for about three years. I have personal checking account with Chase and business account with BOFA. Every month three or four times I transfer money from BOFA account to Chase. Last year I signed a contract with Chase not to charge monthly fee and overdraft fee but the condition is I have to have direct deposit which I do. So I signed the contract hoping I am safe. For last few months Chase started charging me overdraft fee. When I questioned either telephone chase banker or walking branch in Fremont / Mowry location. In return respond I get stories after stories and when I prove them wrong they come up with another brand new story. The situation is I request BOFA to transfer fund to Chase account three or four times of month. BOFA transfer money within 24 hours and I have proof. however Chase take two, three some cases week to update the funds in my account and its all CASH. while my account is in service I am making payments however due to lack of Chase bank processing system money doesn't get available on time so Chase charge me overdraft fee.

Question: I asked Chase customer service why are you taking days some time weeks to update my funds even though its CASH. In return respond its a Chase processing time. However there is no fix or listed time line when your money will be available. I asked why? Chase respond with another new story; Chase TERMS and CONDITIONS. Chase is playing very sneaky and technical terms with me and taking full advantage just because they can. There is more to it however I believe I have run out of space. thanks mybanktracker to update my review.

First of all- I decided I wanted to quit Fifth Third based on the new fees for checking accounts with minimum balances. There are many banks in town that service free checking accounts with no minimums (actually all of them BUT fifth third I believe). My husband & I moved our mortgage to another bank because the rates were at least 1.5% lower at others, and Fifth Third would not even come close to their lower closing costs in addition to the great rates offered. When I went to close my accounts today, the only person who could close the account apparently... decided she was going to go to lunch when I arrived and she just didn't have time to close the accounts. She asked me to come back in an hour (which I refused because I myself was on a lunch break) or make an appointment to close the following day. I said I absolutely could not. She sighed a few times and went back and forth and finally left it as that she just didn't have time right now. One of the tellers finally told me she could close the account, but she wasn't supposed to be doing it. The whole process took about 2 minutes total- which "Shannon" could have done quickly before she had to leave if she just would have gotten to it right away instead of trying to get me to come back. The teller was very friendly & did a fine job-- but in my opinion-- all who work at a front counter should be able (& allowed) to service anything to do with checking/savings accounts including opening & closing accounts. It surprises me that out of the 6 employees I saw working at the bank while I was there- only one of them was "allowed" to close an account. Customer service just isn't a priority for Fifth Third apparently.

Have had accounts for years...with a reserve line on my checking...

All of a sudden I log in on line and the Reserve account is gone??? They decided for no real reason..at least they can't give me one that it is closed an in a PAY Down status?? again not sure what that means....Wasn't over drawn or late for payments as it comes out of my checking automatically each month.

So, now have to get monthly statements etc...So closing all accounts and not interested in doing more or any business with US Bank again...US means they are all about them and could give a rip about a customer that has been with them since 1996

GOOD BY to them....

I know many people have had issues with Chase but I would like to share what happened to me. I think the reason why I had a positive experience because I actually had two workers that cared about my predicament. We actually started getting behind in 2011 after my husband's heart attack. It seemed that was the changing point. I got behind on payments. Robbing Peter to pay Paul and barely having money for gas and food...sometimes wondering which was needed more. I spent so much time and two years trying to catch up or stay caught up my stress level was about to kill me. We were about to lose our home and one day I was on the phone with a customer service employee and she suggested that I do a loan modification. I was very apprehensive because other customer service employees told me we didn't qualify. I finally relented and filled out the paperwork. She even told me how to fill it out and what to do. Our contact in the loan modification, Dustin, couldn't have been more pleasant to work with. He talked me through everything. He called by the next day if I called and left a message. Well, after 3 months we were approved for a modification. We gave up the 5 years of equity to start over - but there wasn't much because we were so far behind. We ended up with a 3.5% interest rate (down from 6.5%) and our monthly payment dropped by $500.00 and that's a lot when your payment is $1400.00 We paid a total of $28.00 for the modification and didn't have to pay any late fees, or missed payments...it was all factored back into our mortgage that is now affordable. So, thank you to the 2 people at Chase that helped us with saving our home.

I have an airplane loan with PNC. If I have a question about the loan is impossible to get information by calling the customer service number.

I spend at least 30 minutes on the phone with each call, transferred multiple times, each person saying they don't have correct access to the loan information. Arg! It is so frustrating.

I absolutely hate this bank and do not recommend that anyone does business with them.

I applied for a mortgage modification. It took more than 18 months to be processed. It was approved effective Nov. 2011. It has still NOT been completed even though it was effective 17 months ago. I have been in this process with them for nearly THREE years and it still isn't completed. Customer service has been terrible. They have requested the same information from me OVER AND OVER. Information coming from them has been incorrect many times. They have changed my Account Manager more than 6 times in 6 months so no one knows what is going on. I despise them and their unethical and unprofessional business practices. If I could get rid of my mortgage or change it to anyone else, I would do it immediately. Working with BOA has been my worst experience with ANY company in my entire life.

I am very disappointed with their customer service, charging unfair fees. Branch manager is terrible, not willing to listen to the customers. Personal banker "Patel" very unhelpful. I suggest her title to be changed to "Impersonal Banker". Will never go to this branch again.

I could go write a book on the bad experiences I've had with this bank,but for the sake of brevity I'll just say, "Do NOT open an account here." By the way, I'm a stockholder in TCF.

TD Bank emphasizes customer service/human service. This is not so at the Richmond Hill, Queens, NY branch. The bank it appears has a growing customer base but lacks customer service professionalism, friendliness and the human touch. I with more than 10 other customers walked into the bank on Saturday 18th around 1pm and had no idea of what we needed to do to speak with a customer service rep. There were four tellers to attend to a long line of banking customers. Three of the six agents were speaking with customers at their desks. No one attended nor instructed nor even acknowledged the presence of us who were hanging around waiting to speak with the agents. Finally, after 30 minutes of wait an agent called out " who is next" that would be me. I was told because of the nature of my transaction it could not be completed today. Other TD banks and other other commercial banks have agents who greet you and find out your banking needs and give you some idea of your wait time who will see you but Richmond Hill TD bank has no regard for customers and no human touch.

I began going into Wells Fargo a few times to cash checks. One day while in a hurry the teller was so pushy about me getting an account that I said fine. He said it would only take 10 minutes. Well an hour later I was so frustrated when I was way late to the next thing I had to attend. I was just happy to be out of there and have my check finally cashed. This unfortunately was only the start of my troubles with Wells Fargo. Originally I did not want to get a credit card but being way pushy I said fine and then never activated it. Then they have all kinds of monthly fees that exceed the amount that they tell you in the branch office. They are such crooks. Other banks that I have dealt with have no fees, no hassle, no problems, if something is amiss they will call you and say please take care of this particular thing. Wells Fargo will just give a random fee that might take your checking into the negative and then will give you fees for doing that and not say anything and get a negative balance fee for $25 a month. I have been charged atleast $150 to $200 in the last year that I have had an account with these crooks. Save yourself the trouble and bank elsewhere.