Bank Reviews

I did a refinance on May 3rd and was given a note. The note said my 1st payment was due on the 1st of June. I was given a loan number and told that I would hear from Sandy Spring Bank approx 7 days before the 1st pmt was due. Well I have not heard from them as of the 24th and when I called to find out why I gave them the loan number I was given. They could not find it and I was told it was incorrect. When I asked for the correct number I was told that it couldn't be given out over the phone. This was after I had given my social security number, address, mother's maiden name, and birthdate. I then said text or mail the number to me because I do not want to make a payment to an account number that is incorrect (especially the first payment). The response was..."I'll make a request for it to be mailed to you" This is a bank that I am trying to make a payment to and I'm getting red tape after being given a wrong account number at settlement. Today is the 24th of May (21 days after settlement and I have not heard one word from Sandy Spring Bank). It was the same thing in obtaining the loan. I would rush to fill out forms and they would sit on them for weeks and when I would hear from them it was "these must be returned within 48 hrs" I certainly would not give them a B for efficiency.

The teller was by herself and extremely slow. When I got to the front of the line I was told in a very rude manner to wait for a banker after waiting 40 minutes in line. I have come to this branch before to deposit money into an account and I was told by a female teller (once again) in a very rude manner that I could not be helped. This branch has rude workers, managers, and tellers. Personal banker by the name David did not help me, he was very rude and after talking to me he told me to get back in line to cash a check. PLEASE save yourself and never visit this branch. You will walk out regretting it. I will never step foot in this branch again.

Everyone told me the home buying process is so painful and tedious. Armando, Mimi and Micheal were so well organized and on top of their job, the process was so seamless. And they are all so pleasant to talk too.

I had not used this account for a few months and had a $40 balance in it and attempted to direct deposit some money into the account to learn that it was not accepted. I called the Marble Falls Texas office and was told that I needed to come in and sign a paper to reactivate the account. Only then at the front desk with a surly and borderline rude woman was I told that the account was closed, My money had been taken in fees and that I would have to make a new deposit to reopen the account. They had not sent me any notification of "inactive account", "dormant account", or "closed account" when they effectively stole my money. I thought that I had learned a long time ago not to deal with large interstate banks. A small county bank or credit union does not treat customers this way so I will never open another account with a big bank. They have all robbed the Amercan people blind and then seek their own reimbursement through the US Congress..

I was mailed a check drawn from this bank location for over $4,000 I'm in Kansas called this branch to verify the check they told me to bring it into them. I again told them I was in Kansas, was told again they won't help me. Guess Wells Fargo Bank really isn't concerned about bank fraud?

johnny on the spot watching my credit card transactions..

We refinanced our home in 2012 with Fifth Third. They lost many of our documents and delaying the closing over and over until we could no longer get the rate we wanted. We decided to refinance with someone else a year later and getting the appropriate paperwork from the bank to give to the financing company has been a nightmare!!! I suspect they are trying to delay me moving my loan or they are just plain stupid. I requested documents that mysteriously took 5 days to be emailed to me. When they arrived, lo and behold only one document out of 50 was sent. I attempted to call back and request again, but this time, the rep Christopher, said he did not believe I was who I said I was and therefore there was a security breach and i would have to visit a branch. I asked to speak to a supervisor and he REFUSED my request. In all, if you want any sort of customer service or any documentation or any information about your account, DO NOT BANK HERE!

After being passed around from person to person, after turning in document after document, often the same ones over and over, bank of america was unable to close a simple refi, not just once, but 2 times! WHY I gave them a second chance I cannot answer, I think I thought that as I was(yes, I will be closing all my accounts with them), what I considered(well, they did too), a premium customer, and as I had met what I though were all of their requirements, you can imagine my disappointment when they closed the application with very little or no explanation really as to why. While their people were (mostly) nice, they were ineffective and inefficient, wasting my time and money.

My Schwab broker recommended quicken loans. They work exclusively with them as a result of their high service level and customer satisfaction. I was a bit snobby and didn't think that I would like working with an online bank, but to be honest, can't think of the last time I walked into a bank branch. They're closing not just the primary refi, but also a rental property, and both in record time. And with half the paperwork, one primary contact who is professional and courteous and values my time and money, and is working with and for me to make this process as easy and pain free as possible. As I have talked to friends about this, many have a horror story about B of A. I have not heard one bad thing about Quicken, and hope to turn many people onto them - their service strategy puts them way above!

They have been unhelpful, slow to respond, incompetent and call centers can't communicate with one another. Also their systems are all over the place and don't sync with each other. On one system they have the correct info and the next it's wrong - this affects credit card authentication for online purchases.

It has been an utterly horrible banking experience. I would definitely not recommend them.

Customer BEWARE:

This bank will rip you off with all their hidden charges. I recently open an account hoping that I can easily cash my paycheck which is also from BofA but I was wrong. They charged me from using their teller and WORST they charged me $33 for so-called "overwithdrawal limit" on my savings account. I did not know and nobody told me that There is a number of times where I can withdraw or transfer my savings account. I am doing all my transactions online though. I am now on the process of transferring all my automatic payments to my Chase account and after that I will close my account to Bank of America and will never be their customer again.

This Bank do not deserve to have even a star in rating. there are other banks out there so please AVOID BANK OF AMERICA if you don't want headache.