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Recent Reviews for Banks & Accounts
I wanted to share my feeling I recently had with Huntington. The Whipple road/Hills and Dales location in Canton Ohio specifically.
I have been a member of Huntington for 8 years now, and have had pretty good service since the beginning. However, Once it came time to get the new chip-infused cards, my relationship with the bank began to go downhill quickly. I needed my new debit card... Small issue to resolve right? I thought so. But it turned into an absolutely nightmare. I was supposedly issued a new debit card 4 different times. Each of these cards were sent to my home address. I never received one. I found it almost entertaining that there was no issue sending me the credit card I used frequently, or the credit card statements, or the account updates. But they just COULD NOT get me my debit card. After three months of waiting and verbally ordering new cards over the phone, I decided to physically go in and order a card to be mailed to the Hills and Dales location specifically. From there, it took two attempts. The first card they ordered (1/6) Was never seen and lost in transition. I'm convinced that if I didn't call on this card, they wouldn't have even realized I requested it. (keep in mind this is attempt number three). I decided to give Huntington one final shot, and ordered one more card to be mailed to the bank specifically.... On business day number nine, I decided to call and see if they have received my card yet, thinking well its been nine business days for this card, maybe they forgot AGAIN, or added me to the top of the list to make sure it got handled.... that second part was the exact opposite of what happened. I was put on hold while a gentleman asked the head banker at that location about my situation. The embarrassing part for this bank and the staff working is I heard the conversation, and every word about me. The head banker there said "is he really calling on his card again?! Can someone handle his card?! I am sick of hearing about his card" My thought is- why yes I am. I have been waiting for 3 months for 4 different cards. Then the gentleman I was working with actually came back on the phone and simply reiterated what his boss said back to me. "Yeah we're not sure where your card is but she's as sick of dealing with it as you are." So at this point, I'm considering my options. I would say it's fair to say that after 8 years, checking and savings, and a credit card, my feelings were hurt. The following day I went to Chase, opened a checking, saving, and credit card. I walked out that day with my new debit card from Chase.
The Issue above may seem minor to others, but as a loyal customer, I was extremely let down. From a business point of view, it seems small and stupid to some, but before these instances I would have considered myself and my family to be lifelong customers. Having said that, I closed each of my accounts and I will be looking into mortgage loans for the house I am buying elsewhere as well.
I am not sure who even sees this... but there is definitely room for opportunity at the Hills and Dales, Canton Ohio location.
Dissatisfied with bank staffs
They took my 15$ as maintenance cost every month and they didn't try to refund me. I went to bank and deal with supervisor but she were not available on time and i kept message for her to call, and they didn't called me. The customer care sucks because they don't know how to deal with people. Right i'm with chase bank a way much easier than TD bank
Worst Bank Ever
Ever since Northwest took over, I had nothing but problems. The tellers always apologized but absolutely nothing to correct the problem. This happened several times. I never could log on to their online banking. I switched to PNC Bank, and had nothing but good experiences which i give a 5 star rating. I strongly suggest you AVOID Northwest Bank at all costs. they like to charge fees for everything, and come up with BS reasons why.
$500 to open a new checking account!
USAA offered me $500 to open a checking account and make 2 deposits totalling $500 by end of Dec.I usually avoid wasting my time with these 'bait' offers as I've received so many of them from all over the Internet; they're just so scammy!
I figured - hey, I've been a USAA member for 20 years and I've even got my three adult children to bring their business in, so this might be worth looking into. So we opened our checking account. And why stop there, we also opened a savings account and an investment brokerage account. My wife changed her work stuff and had her pay go directly into the new savings account.
We even transferred money in and bought some stock! So they wanted 2 deposits of $250 by December which we exceeded. And in total we moved several thousand dollars through our new USAA accounts since Nov. But when I called to inquire about the $500 (spending more than 2 hours on the phone and rerouted to 4 different departments) Lori from the Executive dept told me that we didn't setup the deposits correctly and since it was our fault, too bad, so sad, there's nothing that we or they would or could do about it!
I knew it was scammy but I really didn't expect this from them!So we plan on closing the USAA accounts and go back to our old local bank; should never have changed to begin with...
mobile app is terrible
Huntington is the worst bank, and their mobile app is terrible. I did a mobile deposit of $2,000 for my 84 yr old MIL and they bounced the ck even though there was over $15,000 in the acct it was drawn on. I use Fifth Third mobile app for my personal and business accts and have never had any problems with mobile deposits. I had to leave work early to straighten out the mess huntington made.
Worst bank ever
I get paid on the 1st and 16th of every month. If the payday is on a holiday or weekend don't expect YOUR money until the day the bank is opened. My co workers bank with Bank of America, PNC, and Wells Fargo and their money is in their account on the payday at midnight whether a holiday or weekend. This bank is horrible!
Barclay customer for 45 years then insulted by customer service
My wife and I have been Barclays customers for over 45 years , never in debt , always in credit . In fact we never had an overdraft . I went into the Kendal Barclays Branch to try and sort a problem out with my daughters account , now I understand they cant talk about the account detail as is not my account . I tried to explain I just want to talk about the way she was being treated , my daughter suffers from bipolar and struggles under stress . I was completely insulted by the muppet who was in the bank hall , he kept going into the back office to consult his master . I was told they would not talk to me at all, whne i said I was going to close our accounts he was still not interested in even finding out what was my problem . When i said my only option was to go to the banking ombudsman he said i should go there . Absolutely unbelievable treatment . Closing my account is to easy form them , I am going to make it my mission in life to make this the most expensive free account they have .
Government Travel Card
Horrible customer service over the phone. I am a Government Credit Card holder so my payments are made by the government without me ever touching the money. I didn't know that somehow I still had a balance until I returned home from a 12 month deployment at which time I had accumulated late fees. I called them and explained the situation, the lady told me there was nothing she could do and I would have to pay the full amount with the late fees. They cannot accept debit cards over the phone because they are still in the dinosaur age and I had to provide them with my bank account and routing number in order to make the payment.
Not the bank I used to know
I worked for PNC bank 15 years ago as a teller and the bank back then had great customer service . It was "client" driven. I opened an account based on this and the experience has been nothing but horrible. I had the banker open my account and my number one request was NO statements to be sent to my address I wanted paperless banking. Guess what paper statements were sent to my address with promises it would be corrected. After the third statement and empty promises to correct the issue I closed the account with a fee (not disclosed to me upon opening the account -of course) I felt that fee should have been waived considering the bank couldn't provide me the number one request of paperless banking . The banker sure doesnt listen to clients needs , just way to interested in taking your money and making a deposite so he can get his commission. Its all money driven now. No desire to correct the wrong. Keep burning those bridges PNC. I will never recommend this bank to anyone, actually would discourage them from obtaining an account.
Worst customer service!!
This is the worst bank I have ever dealt with!! I opened an account and wrote a check for $400.00 and it went through the day before direct deposit...thinking 24 hour grace right? NOT AT ALL! They reversed it then closed down my account sending it to the fraud department...wtf! They can't give me my money they will write me a check. No I need my money the ONLY nice person I dealt with was the branch manager in the office I went to! He really went to bat for me to get my money back and we will see tomorrow if I can get it back. If I were you I would NOT EVER open another account with Huntington bank!! EVER! No wonder they had lawsuits before! Oh and to top it off I purchased checks from them that I will not get my $ back for! Lovely!!!