Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts


Seemingly very unorganized.

I have to work a lot in the New Orleans area, yet I live in Northern Alabama, and the only bank account I had prior was a local credit union, which meant I couldn't use a bank while I was away for work. The only reason I chose IBERIABANK (even after all of the concerning issues), is because it is the only bank that has branches in both my hometown, and New Orleans (aside from Regions, which I refuse to use as every single person I know has constant issues with Regions).

So, I applied online for an account which was simple enough. After I applied, I received an email from them, saying they needed a copy of my driver's license and a copy of a certified piece of mail to confirm my identity and address. Okay, a bit of a hassle, but understandable. I called the customer service number to ask if the documents I was going to provide were adequate, the man told me it was OK, and gave me his personal company email to send it into. I thought this was a kind gesture, thinking he would go ahead and process my information immediately himself (I was wrong). Instead, I waited two days for an email back and never got one. I called the number to see what was going on, and the same guy answered. I asked if he received the email, he stated that he did receive it and somebody should contact me 'shortly'. I then waited three days and was never contacted. So, I called again, and the guy recognized my number and answered, calling me by name frantically (he probably knew I was going to be pissed), and before I had a chance to say anything, he said "I'll process this right now and send you an email". Sure enough, he did it within five minutes, and in the email was some paperwork I needed to sign and send back. Signed it, scanned it, emailed it back to him, and asked if I would be getting a debit card or if I needed to order that separately. He assured me that he had placed an order for a debit card.

On the paperwork, it stated that someone will email me separately to give me my online banking login info. I waited another 3 days for this and never received it, so I had to call again, thankfully a different person answered and sent me my info immediately. It also took about 3 days after sending the paperwork for my deposit to go through my primary bank.

I still don't have my debit card; I'm sure I will have to make another call.

It's not necessarily bad customer service, everyone I spoke to was very friendly. It just seems to be like pulling teeth to get them to do anything. Hopefully once I receive my debit card, everything will be fine.

I also want to point out that this is just a simple checking account, as simple as you can get really. No savings, no interest, no credit, no loans, just a plain old' checking account.

Trustco Bank

Fined for "unsafe" banking practices and consumer law violations (2015)

PLEASE DO NOT BANK WITH THIS INSTITUTION - They are a group of dishonest people. Trustco bank policy actually impact the lives of people who mistakenly of "trusting" the company.
"The federal comptroller of the currency, disclosed that the OCC found "unsafe" banking practices and consumer law violations - indicating that regulators may have found more fault with Trustco's procedures or internal guidelines rather than problem loans or accounting problems."

Bank of America

Most unfriendly and unhelpful people on earth

Most unfriendly and unhelpful people on earth. I will never step foot in this branch again 837 Murfreesboro Road, Nashville, TN 37217. Ever!

Bank of America

You've read most of BoAs complaints in other reviews. Mine however is regarding the charge to those who have just turned 23 and still in school. You will get charged 12$ a month because you turned 23 years old. Unless you get at least one 200$ direct deposit to your core account, or have 1500$ in said account. I'm sorry Bank of America but why are you charging the poor people of the country you claim to serve in your name?


Horrendous customer service

My rating would be negative 5 if it was on the scale. I called Huntington today because I needed 5 yrs worth of bank statements for Job & Family Services to determine my mother's medicaid eligibility. We had to check her into a nursing home and we are not rich people. Therefore we had to file for medicaid. I got two years worth of statements online and when I called (and visited a branch - Hillsdale in Canton, OH) I was told it would be $5 per page for the copies. I spoke to everyone I could and there is no budging. In case you're wondering, that is roughly $700. I am absolutely furious and cannot believe this is what they call customer service! How can that be right? They said they'd file a complaint for me - I hung up on them. What good is a complaint when I need statements? Absolutely unbelievable. I will be closing the account I share with my Mom and my account with First Merit, which Huntington just bought.

The Columbia Bank

Another Bank goes bad

Columbia Bank does not care about its customers in the least. I have been with them for many years only to watch the bank continue to cut staff and pile the work on those remaining. They can't even get their own paperwork straight and of course they blame you for it. Good luck getting a call back from anyone who cares about the situation they created. I'm closing my accounts and moving on, good bye Columbia Bank AKA Fulton Financial.

Regions Bank

The branches need their own phone numbers!!

It is way too difficult to get in touch with the branch(es) you use. You should be able to get a phone number for each branch, without waiting for 15 minutes or longer to ask to be transferred and have to wait again.

Webster Bank

Welcome To FEEble!

Fees, fees, and more fees. I'm closing my accounts and NEVER going back. Go to Webster, get feed to death, and then try to feed your family to prevent them STARVING to death. Small bank with big bank-mentality. What goes around, baby ........

Wells Fargo

10 Day Hold

I have been a customer of wells fargo for 20 years. These guys put a 10 day hold on a check that has already cleared the bank. Do not trust this bank. They are thieves.

NBT Bank

Bank error yet keeping my money

Had a payment arrangement set up for $500 every 2 weeks, I called back and we set up a different one for $250 a week, checked my checking account this morning and $750 was taken out and over drafted my account. Nbt refuses to refund the $500 even after admitting the person I spoke with didn't leave good notes in the system