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2 out of 5 marks
After keeping a business and personal account with Chase for over 15 years, they turned us down for a line of credit. We have an extremely high daily average balance, have 4 of their credit cards, whose payments are never late, have an excellent credit score, and still were declined. Bank of America and one other local bank, with whom we have no prior business relationship, gave us loans within two days, with minimal paperwork!! I guess its time to switch banks. And here we thought a long term relationship would pay off!! Not with Chase!!
1 out of 5 marks
There are NO banking centers in the state of Colorado. They are downsizing into a community bank. I was traveling and lost my debit card in the state of Colorado. NEVER AGAIN. I called Bank Of America's Customer service, and they was not able to wire me any money in an emergency situation. Not to mention I was put on hold countless times. The representative was very rude, and had no sympathy for me what so ever. They FAILED to take care of me. They beat around the bush, and they acted like my money was theirs. They failed to give me any of my money at all, or make suggestions about how to get it in an emergency situation. I was lied to because the supervisor told me that he could send me money through western union, and failed horribly to do so. I WOULD NOT RECOMMEND BANK OF AMERICA to anyone that travels a lot. They are inconsiderate and heartless toward people that really need money in emergency situations, and they are shutting down more banking centers as we speak. They are becoming less and less dependent for people and their money. Years ago I would have rated them high, but sadly things have changed for the worst for Bank Of America.
4 out of 5 marks
I was prompted to write this review after some infuriating experiences with other banks -- PNC Bank for my auto loan, and First Federal for my HSA account. I found myself saying the words "I never have this problem with Bank of America". I have my checking, savings, custodial savings, and a credit card with them. I have also had a car loan and a mortgage with them and I've never had a problem with any of them. They clearly invest in technology -- their online bill pay is fantastic and their ATMs are plentiful and incredibly user friendly. I had to short sell my last house because of divorce and the whole process was surprisingly gentle and straight forward. There may be other banks that are just as good, but I feel I've taken Bank of America for granted and may be a tad spoiled. I now expect to be able to use online banking for any type of loan (talking to you PNC), to be able to view complete transaction details and make quick payments online (still talking to you, PNC), to get replacements for expired cards mailed to me before they expire (that's you, First Federal), to have payments post when they are received, and to have technology that actually works -- like being able to change my address online and have it apply to all of my accounts. As long as those things remain the same there is no possibility of me changing banks.
3 out of 5 marks
I just went there yesterday on Sunday, this AM and this afternoon and the deposit for ATM was not allowed to work, so then I went through the drive thru and no response after ringing the bell 3 times the car in front of me, so I got out and knocked at the window and the bank lady, long brown hair and unattractive gave me a dirty look. So I backed up and went inside and told her I do not appreciate her response and told her how upset I was and she began to argue with me that it was ATM's fault. She never once said sorry....
1 out of 5 marks
My late father held 3 life insurance policies and on his death, I I inherited $75,000.00. My sister (executor) received the claim forms and used my SSN, listed her address as mine, and forged my signature. When she received the checks, she again forged my signature and deposited the checks in an account at Susquehanna Bank. The largest check was for $58,000.00 and apparently Susquehanna Bank accepted the check for deposit without question. The account did not belong to me. I filed claims with both Allstate and Cinga Insurance, sent notarized affidavits of forgery, and filed police reports. Susquehanna Bank refused to return the money. Police were no help, as one of my stster's in-laws is a common pleas court judge in Delaware County, PA, and they refused to investigate.
Susquehanna Bank is a partner in crime.
1 out of 5 marks
I have paid Chase about $150 or more overdraft fee with in last two month just because Chase hold my money for unnecessary reason and therefore I get behind in my payments and pay Chase overdraft fee.
I been with Chase for about three years. I have personal checking account with Chase and business account with BOFA. Every month three or four times I transfer money from BOFA account to Chase. Last year I signed a contract with Chase not to charge monthly fee and overdraft fee but the condition is I have to have direct deposit which I do. So I signed the contract hoping I am safe. For last few months Chase started charging me overdraft fee. When I questioned either telephone chase banker or walking branch in Fremont / Mowry location. In return respond I get stories after stories and when I prove them wrong they come up with another brand new story. The situation is I request BOFA to transfer fund to Chase account three or four times of month. BOFA transfer money within 24 hours and I have proof. however Chase take two, three some cases week to update the funds in my account and its all CASH. while my account is in service I am making payments however due to lack of Chase bank processing system money doesn't get available on time so Chase charge me overdraft fee.
Question: I asked Chase customer service why are you taking days some time weeks to update my funds even though its CASH. In return respond its a Chase processing time. However there is no fix or listed time line when your money will be available. I asked why? Chase respond with another new story; Chase TERMS and CONDITIONS. Chase is playing very sneaky and technical terms with me and taking full advantage just because they can. There is more to it however I believe I have run out of space. thanks mybanktracker to update my review.
2 out of 5 marks
First of all- I decided I wanted to quit Fifth Third based on the new fees for checking accounts with minimum balances. There are many banks in town that service free checking accounts with no minimums (actually all of them BUT fifth third I believe). My husband & I moved our mortgage to another bank because the rates were at least 1.5% lower at others, and Fifth Third would not even come close to their lower closing costs in addition to the great rates offered. When I went to close my accounts today, the only person who could close the account apparently... decided she was going to go to lunch when I arrived and she just didn't have time to close the accounts. She asked me to come back in an hour (which I refused because I myself was on a lunch break) or make an appointment to close the following day. I said I absolutely could not. She sighed a few times and went back and forth and finally left it as that she just didn't have time right now. One of the tellers finally told me she could close the account, but she wasn't supposed to be doing it. The whole process took about 2 minutes total- which "Shannon" could have done quickly before she had to leave if she just would have gotten to it right away instead of trying to get me to come back. The teller was very friendly & did a fine job-- but in my opinion-- all who work at a front counter should be able (& allowed) to service anything to do with checking/savings accounts including opening & closing accounts. It surprises me that out of the 6 employees I saw working at the bank while I was there- only one of them was "allowed" to close an account. Customer service just isn't a priority for Fifth Third apparently.
1 out of 5 marks
Have had accounts for years...with a reserve line on my checking...
All of a sudden I log in on line and the Reserve account is gone??? They decided for no real reason..at least they can't give me one that it is closed an in a PAY Down status?? again not sure what that means....Wasn't over drawn or late for payments as it comes out of my checking automatically each month.
So, now have to get monthly statements etc...So closing all accounts and not interested in doing more or any business with US Bank again...US means they are all about them and could give a rip about a customer that has been with them since 1996
GOOD BY to them....
4 out of 5 marks
I know many people have had issues with Chase but I would like to share what happened to me. I think the reason why I had a positive experience because I actually had two workers that cared about my predicament. We actually started getting behind in 2011 after my husband's heart attack. It seemed that was the changing point. I got behind on payments. Robbing Peter to pay Paul and barely having money for gas and food...sometimes wondering which was needed more. I spent so much time and two years trying to catch up or stay caught up my stress level was about to kill me. We were about to lose our home and one day I was on the phone with a customer service employee and she suggested that I do a loan modification. I was very apprehensive because other customer service employees told me we didn't qualify. I finally relented and filled out the paperwork. She even told me how to fill it out and what to do. Our contact in the loan modification, Dustin, couldn't have been more pleasant to work with. He talked me through everything. He called by the next day if I called and left a message. Well, after 3 months we were approved for a modification. We gave up the 5 years of equity to start over - but there wasn't much because we were so far behind. We ended up with a 3.5% interest rate (down from 6.5%) and our monthly payment dropped by $500.00 and that's a lot when your payment is $1400.00 We paid a total of $28.00 for the modification and didn't have to pay any late fees, or missed payments...it was all factored back into our mortgage that is now affordable. So, thank you to the 2 people at Chase that helped us with saving our home.
1 out of 5 marks
I have an airplane loan with PNC. If I have a question about the loan is impossible to get information by calling the customer service number.
I spend at least 30 minutes on the phone with each call, transferred multiple times, each person saying they don't have correct access to the loan information. Arg! It is so frustrating.
I absolutely hate this bank and do not recommend that anyone does business with them.