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1 of 1 people found the following review helpful |
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Enough is enough!Reviewed by GMACAllyCustomer, Jul 3rd 2009 |
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I have been with Ally (GMAC) for 3 years. I had no problem with GMAC before.
Recently I spend 2 months in Ally and still can not open a new account, this experience is very frustrated. The customer representatives have inconsistent answers. One day they call you with one answer, and please don’t feel surprised for the call from them in the following days with another answer; I fax the documents to them, and they can not find/locate the fax. I am tired with several rounds of this kind of inconsistence.
My question is:
If representatives can NOT provide standard guidance/answer, what’s the meaning of customer service of the bank?
Although they have 7-24 call service, it won’t help if they can NOT solve your problem. (In fact, it wastes your time!)
I am searching for another bank with relative high rates. Enough is enough.
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1 of 1 people found the following review helpful |
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key bank is a nightmareReviewed by Emmy S, Jul 2nd 2009 |
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it is the worst bank ever, and has just been a head ache the last few months. between their tellers & customer service, not up to date online banking, crazy overdraft fees, posting activity from highest to lowest dollar amount instead of by order used, and my personal favorite "courtesy" list which allows you to overdraw your account and use money you do not have. Ultimately, making you pay them more than you are usally spending. I have paid so many $37 overdraft fees due to $2 to $3 purchases. Beware of this bank, it is not looking to make your banking experience easier, but rather make as much money as it can off of you.
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1 of 1 people found the following review helpful |
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53rd are The ones who are the RobbersReviewed by stephanie jones, Jul 2nd 2009 |
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This bank is Full of fees and politics. They policies are made out to benifit for them (the bank!). I had someone who was fruadlet going into my checking account writing a $99.00 dollar check I went in an file a dispute and ask for a new account and to close the old account . They told me no because I took out a outstanding balance of $140.00 which is called a early access loan. Which should have been transferred or frozen . the acount was left open and three more checks was written for $99.00 and I was left with overdraft fees of $285.00 I been waiting for 2 months for my money to be return and is still have not heard from them or recieve my money . I have my first of month check direct deposit and thats my only income I have and they just took my money the costumer service is very bad. I recommend no to bank with 53rd bank
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1 of 1 people found the following review helpful |
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WARNING! Do NOT Bank with TDBankNorthReviewed by fed up, Jun 30th 2009 |
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Customer service reps have already been brainwashed by the bank to blame the customers. I hate this bank. I was forced to open a LOC, which i never applied for when it was TDWaterhouse. At the time i was told it was necessary and now they have no record indicating that. They blame me for not reading the fine print and said i did not know what i was signing. I did not request a line of credit. I can't stand this bank and their misleading information in the BOOK that they say it's our responsibility to read and if we missed the information on where it tells me that they have changed my checking from a no-fee to a $15/month fee, then that is my problem, even when there was a $3/month fee available which they should have changed it over to instead. But of course it's not their fault. They wrote it all in their BOOK and since i missed it where it tells me that, then it's not their fault it's my fault that i didn't catch it. even though it says that all the changes are listed in the Account summary page, which it wasn't. it was on a totally different page, but again it's my fault because I am supposed to read the entire BOOK that they sent and it's not their fault cause i missed it, and I should be the one that calls them to request the cheaper monthly fee, even tho it's a no-brainer that any customer would, for obvious reasons, choose the lower monthly fee, but of course it's not their fault because they wrote the BOOK and we didn't catch it.
Do NOT bank with this bank. They have low to no interest rates anyways. Inconvenient and incompetent and contradicting information between reps. Bank with ING instead. Much better customer service and high interest rates on both checking and savings accounts.
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1 of 1 people found the following review helpful |
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Finally!!! AN EXCELLENT BANK!Reviewed by David, Jun 28th 2009 |
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Quite simply, this is an excellent financial institution. They manage every facet of my banking in a very professional manner. Very personal assistance. Almost no fees...unlike almost every other bank has resorted to using. These are real professional bankers.
Finally, a bank that does not feel as though they are just reporting to a shareholder meeting.
Their online Business Banking Model could use some improvement, but that is the only downside in an otherwise excellent bank.
Thanks so much for restoring my faith in my community banker!
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1 of 1 people found the following review helpful |
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So Far - So GoodReviewed by Alex M, Jun 28th 2009 |
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I moved to New York three years ago and was recommended WAMU, since then they have been bought out and I have so adjusted to the Chase set up. Overall I see very little difference - pretty good CSR's, terrible rates but amazing convenience. If you live in the city and take out money as often as I do then Chase is definitely the right back for you.
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1 of 1 people found the following review helpful |
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I am proud to be an ally customer !
Reviewed by
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Due to the failure of Wamu and many other banks, and also due to the current recession, cd rates and savings rates have gone down fairly fast. But this bank, Ally, has made things better for depositors. Since they closed all their branches, cutting costs of maintenance,supplies and etc, they have the b est rates in America, literlly. All the money that i have saved i have put them in this "piggy safe bank".
Bank with Ally, you will be glad!!!
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1 of 1 people found the following review helpful |
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5 reasons to not like Banknorth handle your money.
Reviewed by
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1. I have yet to talk to a courteous bank manager- they are quick to place blame on the customer.
2. I have yet to talk to a well-informed or speedy bank teller. They have to constantly consult manuals which are cumbersome and do not explain enough.
3. Takes at least 4-5 days for a check to clear, no matter what they tell you.
4. Your overdraft fees double with each mistake, and ATM fees are given back at the end of the month.
5. Online banking is inaccurate, causing you to think you have more money than you do.
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1 of 1 people found the following review helpful |
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Excellent On-Line Banking!Reviewed by John von Cannon, Jun 22nd 2009 |
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Opened a savings account last year (2008). Easy with excellent security features. Also, after a nominal waiting period, I can transfer funds from ING's savings to my checking account at a national bank. I can highly recommend ING!
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1 of 1 people found the following review helpful |
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Do me a favor.... close your account !Reviewed by Vito Zerilli, Jun 21st 2009 |
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I loved Wamu , so i thought Chase would have been like them. There rates were adorable, now they re one of the lowest in the US. Customer Service was all right with Wamu, now they are so strict. I have been their customer for over 3 years now. No overdrawn, never paid one fee, and never gone over my limit on my credit card. Things are tough, and i got laidoff from where i worked, so i went over by 4$ on my credit Card. They charged me, for the first time that i went over the limit , a 39$ fee plus 27 worth of interest. My credit is n ot the bast, that for sure, but is not bad at all , thats also for sure. So i thought since i have been a great customer ( i work for a Bank, so i know how people handle their accounts so horribly) i asked for a fee resversal courtesy. They said that they can't because their system would not allow it. I called different times and the same excuse was given to me. So i went to the branch and they told me to call them again because they were BSsing me big time. I hate chase, i had all my money there, but now i switched to Ally Bank ! good Bank ! Chase ? u suc... like pup !!!!!!!!!!!!!!!!!!!!!!!! Close your account, go to another bank, not chase please
