Best Customer Rated Banks & Accounts
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Recent Reviews for Banks & Accounts
Bank error yet keeping my money
Had a payment arrangement set up for $500 every 2 weeks, I called back and we set up a different one for $250 a week, checked my checking account this morning and $750 was taken out and over drafted my account. Nbt refuses to refund the $500 even after admitting the person I spoke with didn't leave good notes in the system
Horrible loan servicing!
Horrible customer service, you get a different story every time you call. I have an auto loan with them but cannot sell the car until it's paid off in full. They will not even talk of lien release until they have every penny even if you will tell them you are getting payoff for the car. Even if you have paid every month on time. They refuse to work with you one bit. I'm stuck with a car with high mileage and absolutely no way to get out from underneath of it even though a have several buyers interested with money in hand.
This is my first time posting a review. Being with BANK OF AMERICA for 7 yes or more, I am very dissapponted on what is happening now. I know they have helped me before with refund of overdraft fees. And for that, Thank you. But My account have been a victim of fraud three times. One is someone able to open a business account under my name and they use the account to get tax money.,then 2 is fraudulent activity including this last one that they are able to use my debit card, I dont know how!!! And the saddest part is when I called and inquire how will I close my account because I am really frustrated, the agents are not even concern and did not even ask if they can help me woth something. It sucks. And Iam still talking because Of dissapoontment, the agent jist hang up on me. So sweet!!
A disaster for online banking.
Generally, I find there is about a 50/50 chance of getting the error message "We're sorry. The system is temporarily unavailable. Please try again later." on any given day trying to log into my Iberia bank account. I don't bother trying anymore as it is so often a waste of time. Additionally, my online account does not have any of the standard bill-pay or account transfer options found on my other online accounts with other banks, so I can't electronically transfer money from one account to another. Overall, I would not recommend Iberia for any online banking. They are not really what I would consider and online bank at all.
My HSA medical account was held by Chase and then transferred to HSA bank. I didn't think much of it. However, when I tried to use my debit card at my doctors office, it would not process. I called the number at the back of the card and they said I needed to pay the bill myself and then go to the bank and get a cash advance in the future for my already paid expenses...In other word: pay myself back! A lot of nonsense and waste of time. Well, I did this once and the transaction processed. I did it again for a second expense payback- and my request was denied. Not once but thrice! So, back on the phone with HSA bank and they told me that I withdrew all the money from my account and my balance is now 0. WHAT?? I had a substantial balance that just disappeared?
Now, they want me to fill out claim forms, which they still haven't sent. In addition, they are claiming that my "regular bank" processed the cash advance four days after I was actually in the bank to try to get the cash advance. Now doesn't that sound extremely shady?? I don't trust these people/ institution and I wouldn't recommend that people continue using them. I think they have a known internal problem and we are the scape goats!!
In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.