Bank Reviews

After being passed around from person to person, after turning in document after document, often the same ones over and over, bank of america was unable to close a simple refi, not just once, but 2 times! WHY I gave them a second chance I cannot answer, I think I thought that as I was(yes, I will be closing all my accounts with them), what I considered(well, they did too), a premium customer, and as I had met what I though were all of their requirements, you can imagine my disappointment when they closed the application with very little or no explanation really as to why. While their people were (mostly) nice, they were ineffective and inefficient, wasting my time and money.

My Schwab broker recommended quicken loans. They work exclusively with them as a result of their high service level and customer satisfaction. I was a bit snobby and didn't think that I would like working with an online bank, but to be honest, can't think of the last time I walked into a bank branch. They're closing not just the primary refi, but also a rental property, and both in record time. And with half the paperwork, one primary contact who is professional and courteous and values my time and money, and is working with and for me to make this process as easy and pain free as possible. As I have talked to friends about this, many have a horror story about B of A. I have not heard one bad thing about Quicken, and hope to turn many people onto them - their service strategy puts them way above!

Customer BEWARE:

This bank will rip you off with all their hidden charges. I recently open an account hoping that I can easily cash my paycheck which is also from BofA but I was wrong. They charged me from using their teller and WORST they charged me $33 for so-called "overwithdrawal limit" on my savings account. I did not know and nobody told me that There is a number of times where I can withdraw or transfer my savings account. I am doing all my transactions online though. I am now on the process of transferring all my automatic payments to my Chase account and after that I will close my account to Bank of America and will never be their customer again.

This Bank do not deserve to have even a star in rating. there are other banks out there so please AVOID BANK OF AMERICA if you don't want headache.

This bank is so fishy and rediculous. After I submited my application, they asked for extra documents no other bank requires. They expect you to compromise your security by mailing them your social security card!

Cooperating with them is also useless. I just never heard back from them and had to call them. Customer service is unhelpful and condescending. They said they couldn't verify my info, and they just dismissed me without explanation. I never had a problem with any other bank in the past or present. It just shows their sheer stupidity if it's true that their system couldn't verify my identity. Glad I didn't give them the large sum of $ I was going to put in their bank. I'm more than happy to take my business elsewhere. I already conviniently opened an account with another bank, without any of their nonsense.

It was a waste of time to deal with their painful system that froze a few times.

We have six accounts transfer from other bank. When ever we go the bank, no one has smiling face. Any question we asked, no one know the answer and they talk to Manager. Manger Debra even worst then others. No respect of their clients.

Horrible Horrible expereince

I moved recently to US and CapitalOne had a branch near to my office and I walk in to give them business. I was greeted by a gentlemen who provided me all info and suggested to open a checking account.

When I provided documents he wanted to see my physical passport and requested to bring in next day and promised that he would open it in 10mins

Next day I go there and I was greeted by some other lady and she said I cant open rewards account because i do not have SSN number yet and mentioned person who gave me info may be wrong, not sure how sure she was in to provide me that info

I visited this bank twice to open bank account with documents they requested on 1st day and 2nd day someone else says this documents doesnt suffice is ridiculous because bank employees should suppose to know what documents they need to open and all of them should have one common understanding and not each individually.

I walked out deciding never to do business with them because if 2 different employees set 2 different process to open a bank account think what would be state once I start doing business ??

Thanks, I was saved from this bad bank

I asked if they wanted to know why I was closing my accounts & they were completely uninterested. They freeze your savings (no notice) & you have to go into the bank to unfreeze, This was for "MY protection?The "free" is dishonest, they charge $10 a month.

I had my daughters listed as heirs when I opened accounts and they would not acknowledge that. I asked what would happen if I passed and was told my daughters would have real problems getting my money,

This bank scares me. Thankfully my money is safe with real customer service people across the street.

I was told that if I had direct deposit I would have free checking. I am being charge $13 for my paperless checking account way above normal bank fees. I regret having direct deposit with Wells Fargo bank account. I have been a customer for over 12 years. The bank manager told me that this is my 3rd time complaining about bank fees. Its customer service is the poorest. they hate to resolve bank issues. I order a bank debit card. I was told I could design my own card. I review their policy, and pick a design that meet the bank policy. I was told that there was a unwritten policy that I broke ( no cigars or tobacco). They make this stuff up as they go ?

I have been banking with the Comerica Bank in Tempe for over 4 years and I have been very impressed with the very helpful service and professional advice given by the staff especially the assistant manager Sue and the manager Andrew. I done business with many banks over the years and Comerica Bank is by far the best. I have frequently been in the bank and every time they have helped customers very efficiently and professionally. Since they are near the university, they get many students who do not understand bank accounts and transactions well, and they always help them courteously.

UNBELIEVABLE. I paid my car off in full online and their representatives all acknowledge that. I live in Michigan and have the title in hand with a secured interest (US Bank). I contacted US Bank and requested a discharge of LEIN in order to sell my car. I was told it would be 7-10 days before my request could be processed. Are they kidding? The loan has been paid in full and they are holding my LEIN release hostage until they take care of THEIR processing? Send me the release and take your time doing your in house processing. Every phone call I have made has been to a different agent and I get different answers to every question I have. They need to standardize their training so the same answers are given to the same questions EVERY time. I will NEVER use US Bank again. I will be writing to every car dealer in the Detroit Metro area with my experiences with this bank.