To write a review,
find your bank using the search bar below:

“BofA tellers are useless...”

Tellers in BofA are trained to be robots, no thinking, no commonsense and no brains needed. If they receive a check and a deposit slip. They will not read it, whether you put your amount under the CASH area of the deposit slip or whether your check is payable to CASH. I was told I have to verbally tell the teller how I want the money handled. Then deposit slips are just useless, if as a customer I cannot use it to tell how I want my money handled. I thought written is legally binding than verbal ????

Continue reading review

“I've had issues”

well i been with bank of america last 9 year with all my account but thier home loan service is one of the worst service in this world and lazys pepole in the world my loan has been panding for last six month and thier was no delay from my side but they take 2 3 week to replay for my call i will make sure i will provide my comments to all web side and paper and make sure they will not put other pepole in truble what i am goaing through worst experince of my life they made me pay off all my debt which i did and still not finalize its been 6month 10 days worst company to deal with in loan

Continue reading review

“Fees up the Wazzoo”

I opened an account with Chase two weeks ago in order to take advantage of a "free" $125 that comes with keeping an accountfor six months. since that time I have written one check. While doing nothing else with the account, I have recieved $116 in fees. If I had not called to reverse them all, my $125 would be down the drain in less than two weeks, so keeping the account for six months would be ludacris. I see why they pay people to keep their account open.
The first issue was with them charging me for checks without telling me. What bank these days charges you for your first boxs of checks? But even so, what institution would charge you without telling you? So when I wrote my first check, it was insufficient funds. I might have been ok with that except that they charged me for both a returned check fee and an insufficient funds fee when the ceck was cashed. So was it returned or used? I can't be both, yet I was charge for both.
After that, I decided not to use the account because of all the fee's yet somehow two weeks later, I recieved a $35 fee. I called and asked about it, andd they said that there was a form missing. I checked my mail box and found that the form was delivered just that day. They refused to give me back the $35 that I needed for bills until they had this form. How do they excuse holding my money hostage for a form that I had not even recieved yet?
In short this is not a bank, but an elaborate scam to get your money. DO NOT USE CHASE BANK. the $125 is not worth the time and effort needed to constantly monitor my account for their theft. And make angry phone calls to eventually get it back.

Continue reading review

“Bad service and rarely a transaction without a problem”

I bought into the E*trade world of one stop shopping. I did Employee Stock, Stock, IRA, Saving, Checking. Nearly every transaction performed over the 2 years as a customer had a problem which took several contacts with customer service to get resolved including escalations. The user interface on the website is horrible and full of bugs. I spent a lot of time researching exactly why something went wrong so I wouldn't do it again and also to tell them and they did not care. The rates were decent at the time but the fees were a bit overkill and there was no consideration for the multiple accounts. The accounts were presented in a single screen but it was like dealing with different companies when transfering money between them or trying to work on a service issue. I will never use them again.

Continue reading review

“New customer - great service so far”

I've been with ING for some time, also tried a stint with E*Trade which was horrible and recently opened a new account at Ally. The rates seemed decent and the MM option was needed without concern for balances.

Day 1 was a Sunday afternoon and I had a problem setting up my account with Quicken. I called and got someone on the phone within a minute who promptly resolved my issue.

Day 4 inquired via e-mail to confirm account and routing info for direct depost. I received a response back in under 5 minutes.

I've never had that quick of a response time. The jury is still out for any difficult issues to resolve but so far this is an A+ in the customer service arena which to me is VERY important.

Continue reading review

“Caught them just in time .....”

I, too, was swamped with fees because for some reason a large check that was directly deposited into my account wasn't credited on a timely basis. The person at the bank really had no authority to do anything so I will pay those fees but I had gone there to also move my major credit card to TD and obviously will not be doing that. I had been there earlier in the week to meet with a visiting officer about moving over another account into their hands and also have rethought that as well. They are lovely people but are not helping the current banking crisis: they are CREATING yet another.

On a single form, I could have applied for a credit card, a CD, a debit card, a mortgage - well you name it. However, I would not get the specific terms until I signed up and received the credit card via the mail. And by the way they might change those terms on a daily basis without notifiying me! Sure. Not a single pamphlet in the bank disclosed information about who was covering fraud against an account of mine. It was as if none of those problems existed. Commerce was on the right small town track and I hate to say this because I was born in Tornoto, but these fellow Canadians are the smoothest guys in town. Caveat emptor.

But as Mr. Lincoln said, you can fool some of the people some of the time .......

I am banking somewhere new very soon!

Continue reading review

“Awful customer service”

I thought Bank of America was one of the best banks but I was wrong. I agree with one of the post here. The bank does not have common sense. I have on average daily balance of $5000 throughout the year. The online account website does not reflect the bill payment activities as they are scheduled, made me think I still have sufficient money in the account. They charged me 3x$35 overdraft fee because I had bill payment scheduled within five days. This was only one time mistake and they were related to one issue. I spent 1.5 hrs to get 2 of the $35 fees refunded. Seriously, I earn a lot for that time. I decided not to go any further and will not try to get the $35 back. I am just going to leave the bank but will never return. I have been a good customer and have lots of money at the bank because I have also some CD accounts. The bank does not care. This was just a one time problem which relates to 3 overdraft fees. If I have been a bad customer, I would understand why they deny my request. But I have been a good one. The bank earns enough from my money. Too bad, they are loosing my business and will never return.

Continue reading review

“I've had issues”

If I had left my account with Regions they do not cash their own checks unless you have an account there, I am in business and it hurts me for Regions to refuse to cash their own checks.

“They USED TO be awsome...”

I used to be a die hard citizens bank customer.. But now... They swith my information and hold withdrawls so I can overdraft.. Its horrible.. And I know they do it because I check my account everyday until my transaction has gone thru!

There just another money hungry bank now.... It's sad but true!