Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts


This location the worst I've been to.

First off I've been with keybank for over 10 years. I am far from rich but not hurting for money. I have sent people to keybank and grown a relationship with then myself. I can say this location is changing that. My father passed away less then a month ago and I sent my 60 year old mother in to open a new account with the idea that if we both bank with keybank it would probably be easier to get money into her account when see needs it. So with that my poor mom that just lost her husband looking to do something for herself get treated like a 2nd class citizen and brushed off. Now I'm a dick I know this but my mom is a kind and pleasant person and For her to call me and tell me that the a$$ that she was going to open an account with and grow hers and my relationship with keybank tells her that when he is done with his current customer he's going to lunch and she is just going to have to wait or come back latter I get down rite pissed. !@ck that guy and same to the bank. When I called and spoke with a pleasant young woman the next day she did apologize and then gave me the excuse that the guy that was to help my mom was probably a floter from another branch. Guess what I don't care. This @$$ is who you have to make a first impression? Not only would I fire him but probably his boss. But I'm going to do one better I'm going to fire keybank and post this on every review site online I can find. You know the old saying treat I customer rite you get 2 or 3 more. Well this is going to fall in the treat 1 wrong losses 10 posable customers. But that's not enough I'm going to not only stop 10 from coming to you I'm going to take 1 (myself) and as my more as I can from you. This organization better rethink how it's employees treat people. First off its one thing to use floters for tellers and it's a stupid thing to use them as account reps. I've been in customer service related fields for over 20 years as will as management in this field. Maybe key should stop buying Comercial mortgages from bank of America and invest in their staff and the training they should be getting. Anyway you guys think people are only coming in to get that $150 or whatever it's up to now well your wrong. So now my mom is a US bank account holder and I'm not sure where I'm going yet but it's sure not going to be staying with keybank.

Citizens Bank

Never Seen a More Incompetent Bank

As Client Experience Manager by title for a global Marketing company, I train dozens of people each week on how to improve client experiences. I recently added Citizens Bank as my PRIMARY example of a complete disconnect between consumer needs, relationship transparency, and a lack of business interest to actually serve existing and prospective.

I had 17 years in banking and while I cannot speak to the retail side of the business, the auto loan side and servicing is the worst I have seen.

My auto loan was transferred to Citizens a few years back and I have been making a number of online payments through what is frankly a ridiculous system. Not only is their website less than helpful, they have to outsource their payments. That's a bit Mickey Mouse for a real bank. (no offense Mickey).

Tired of a lack of efficiency in their platform, I recently paid off my loan through online. The next day, I logged in to confirm that the correct amount was sent and it was a done deal (no extra interest, etc) and the account was completely gone. Literally a blank page.

I cannot access statements or see a history of payments... nothing. I called and was told, "well you paid it off so it gets purged." In one day??? I can login to numerous banks and see loan payoffs months, even years (WFB) later and see I had a relationship and access statements/tax forms. This is the worse site, infrastructure, and service I have ever seen. I still don't know when (or if) I'll ever get my title because there is nothing to see online and the call center is apathetic at best.

The Better Business Bureau rates them a D+ which is a really nice graphic to end my training session. 2/3 of my trainees are East Coast so this message is relevant to them as they reside in the Citizens footprint.

Nationwide Bank

Be aware of this Bank

I had an unfortunate few days with Nation Wide Bank for a refinance for my car loan. Well, lots of trouble with the application and the numbers for my new loan kept shifting and then they said I had to change my browser from Opera to some other browser and I just told them to forget it. Stay away from these people!


Huntington is the WORSE bank to finance a home with

The last year and a half have probably been the worse years of my life! In June of 2014 I became ill and was SENT TO THE ER per the medical staff at my job, and was hospitalized for the third time in a six month period. It took so much time with all the paperwork (red tape) for my temporary disability to go through, that it wasn't long before I fell behind on my mortgage just 3 months later September 16, 2014. Then, by October (I believe), I was medically separated from my job, forcing me to apply for Permanent total disability. In November, my Mother was diagnosed with stage 2 breast cancer, and needed my help. I went EVERYDAY to change her dressing and cook for her and my step father to the best of my ability, until she just came to my house, because my step father worked so many hours, and she wouldn't be alone, making it easier for all of us. Then on January 10th 2015, we didn't hear from my step Dad for 3 days and went to check on him and found him dead in bed at the age of 63, surrounded by what looked like a crime scene because he was having a heart attack and must have been struggling to get to another room. THEN, in February, I took my mother to file taxes and had mine done as well. Low and Behold...another shortcoming! My identity had been stolen! During ALL this stuff going on, I reached out to so many organizations to help me save my home and every attempt lead me NOWHERE. Nobody would help because it was an FHA loan and Huntington Mortgage started the foreclosure process immediately. They would NOT offer any kind of programs or anything while I was waiting to know what my TRUE income was going to be. Kinda like trying to bully me into taking on a lower payment FOR 30 MORE YEARS, after I've already been rooted here for 10+ years, with a balloon loan at the end of a ridiculous offer. They REFUSED to put any offers in writing, and had me fill out homesaver papers twice during that time (while I still did not know what my true income is going to be, and I was hospitalized in May 2015). I finally reached out to an attorney in September 2015 (EXACTLY ONE YEAR AFTER FIRST LATE PAYMENT) and they said that the bank was in violation of Reg X, R.E.S.P.A act (Pretending to work with me, while pursuing a foreclosure behind my back, or double tracking) and agreed to take the case on a contiguous basis. With some hope of finally finding a way to save my house, I told the person with the loss litigation dept. at the bank that I retained an attorney (per his instructions), and they immediately, submitted my home to a sheriff sale electronically. The sale was held on November 16, 2015 (YES, 13 MONTHS) start to finish and the bank bought it for 32,000, while they insisted that I pay 116,000 + interest and attorney fees. Instead of working with me, during some of the most hurtful, emotional, and hardest times of my life..They just eagerly tossed me to the curb and shamelessly displaced not only an established member of an already failing community, but a disabled person to boot! I am planning on filing a complaint with The Controller of Federal Currency for their misleading, hopeless, bullying offers and I hope that the general public will heath warning when dealing with this company/bank. I came across this site, that shows their uncaring pattern. I hate to put all this out there, but it's ALL I can think about while I pack one box at a time as the sheriff dept has served me with a 30 day notice, making it "in and out in 16 months) As I pack diligently to the best of my ability to save whatever I can from the last 38 years of my life. In 13 months I lost everything I worked my whole entire adult life to achieve. Please note: I am not seeking sympathy, I would prefer justice so that NOBODY ever has to go through what I am right now! I don't understand why I couldn't be afforded a deferment until I could find out what my TRUE monthly income was going to be. This pattern CLEARLY expressed the uncaring attitude of this bank...They DO NOT value their customers, only their money.

Wells Fargo

Staff Slow and inept.

This branches manager was not only now willing to cash a money order for cash but required it be held overnight for next day deposit. I also needed to reset my PIN on my ATM card and was told I would have to wait 45 minuets. Wells Fargo lost a customer today!

FirstMerit Bank


This is by far the worst bank I've ever unfortunately banked with. Terrible from customer service to the mobile banking. So close to illegally scam it's ridiculous. I wish I would of read a review before got suckered into banking with these filthy people. So embarrassing being a customer here.

Suntrust Bank

This is a very discriminatory bank!!!

I opened my account online and had one in person interaction with this branch. Even after showing two forms of id to verify that I had an account with them, I ultimately walked out twenty minutes later with a frozen account and a message left in my account to have it reviewed for closure. I've contacted their customer service 4 times and NOBODY can tell me why! Is there a new law against banking while black!?

Ally Bank

They sell your info to other businesses.

They sell your your credit history to the general public. I just got their email and in the fine print it said they basically sell your info to make money. No wonder I've been getting spammed a ton. Taking my entire 30k saved elsewhere.

Bank of America

Bank of America sucks!!!!


Bank of America

Bad Service from Start to Finish

I have had four recent problems with Bank of America.

After 18 years as a customer, B of A is sending out a demand letter to re-verify personal information that was verified less than two months ago. Unless I comply with their duplicate request, they will arbitrarily close the account. They make a veiled reference to Federal law requiring them to do so with no cited authority for their demands.

It took five phone calls to receive a BankAmerideals incentive due me with the repeated message that I could not speak to the Research function and I would have to wait five to seven business days for a response.

Even though I had a scheduled appointment for notary service, I waited over half an hour past the appointment time at the branch before the one notary became available.

Bank of America took ten days to transfer funds from my account to another Bank of America account through its on-line bill pay system adminstered by its third-party contractor, FiServ. B of A claimed it can't electronically transfer such payments and must waste money and computer time generating a paper check and sending it via snail mail. Are we in the 19th or 21st Century when it comes to banking processes?

Bank of America clearly can't service its accounts efficiently and effectively.