Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Northwest Savings Bank


Worst Bank Ever

Ever since Northwest took over, I had nothing but problems. The tellers always apologized but absolutely nothing to correct the problem. This happened several times. I never could log on to their online banking. I switched to PNC Bank, and had nothing but good experiences which i give a 5 star rating. I strongly suggest you AVOID Northwest Bank at all costs. they like to charge fees for everything, and come up with BS reasons why.

USAA


$500 to open a new checking account!

USAA offered me $500 to open a checking account and make 2 deposits totalling $500 by end of Dec.I usually avoid wasting my time with these 'bait' offers as I've received so many of them from all over the Internet; they're just so scammy!

I figured - hey, I've been a USAA member for 20 years and I've even got my three adult children to bring their business in, so this might be worth looking into. So we opened our checking account. And why stop there, we also opened a savings account and an investment brokerage account. My wife changed her work stuff and had her pay go directly into the new savings account.

We even transferred money in and bought some stock! So they wanted 2 deposits of $250 by December which we exceeded. And in total we moved several thousand dollars through our new USAA accounts since Nov. But when I called to inquire about the $500 (spending more than 2 hours on the phone and rerouted to 4 different departments) Lori from the Executive dept told me that we didn't setup the deposits correctly and since it was our fault, too bad, so sad, there's nothing that we or they would or could do about it!

I knew it was scammy but I really didn't expect this from them!So we plan on closing the USAA accounts and go back to our old local bank; should never have changed to begin with...

Huntington


mobile app is terrible

Huntington is the worst bank, and their mobile app is terrible. I did a mobile deposit of $2,000 for my 84 yr old MIL and they bounced the ck even though there was over $15,000 in the acct it was drawn on. I use Fifth Third mobile app for my personal and business accts and have never had any problems with mobile deposits. I had to leave work early to straighten out the mess huntington made.

Santander Bank


Worst bank ever

I get paid on the 1st and 16th of every month. If the payday is on a holiday or weekend don't expect YOUR money until the day the bank is opened. My co workers bank with Bank of America, PNC, and Wells Fargo and their money is in their account on the payday at midnight whether a holiday or weekend. This bank is horrible!

Barclays Bank


Barclay customer for 45 years then insulted by customer service

My wife and I have been Barclays customers for over 45 years , never in debt , always in credit . In fact we never had an overdraft . I went into the Kendal Barclays Branch to try and sort a problem out with my daughters account , now I understand they cant talk about the account detail as is not my account . I tried to explain I just want to talk about the way she was being treated , my daughter suffers from bipolar and struggles under stress . I was completely insulted by the muppet who was in the bank hall , he kept going into the back office to consult his master . I was told they would not talk to me at all, whne i said I was going to close our accounts he was still not interested in even finding out what was my problem . When i said my only option was to go to the banking ombudsman he said i should go there . Absolutely unbelievable treatment . Closing my account is to easy form them , I am going to make it my mission in life to make this the most expensive free account they have .

Citibank


Government Travel Card

Horrible customer service over the phone. I am a Government Credit Card holder so my payments are made by the government without me ever touching the money. I didn't know that somehow I still had a balance until I returned home from a 12 month deployment at which time I had accumulated late fees. I called them and explained the situation, the lady told me there was nothing she could do and I would have to pay the full amount with the late fees. They cannot accept debit cards over the phone because they are still in the dinosaur age and I had to provide them with my bank account and routing number in order to make the payment.

PNC Bank


Not the bank I used to know

I worked for PNC bank 15 years ago as a teller and the bank back then had great customer service . It was "client" driven. I opened an account based on this and the experience has been nothing but horrible. I had the banker open my account and my number one request was NO statements to be sent to my address I wanted paperless banking. Guess what paper statements were sent to my address with promises it would be corrected. After the third statement and empty promises to correct the issue I closed the account with a fee (not disclosed to me upon opening the account -of course) I felt that fee should have been waived considering the bank couldn't provide me the number one request of paperless banking . The banker sure doesnt listen to clients needs , just way to interested in taking your money and making a deposite so he can get his commission. Its all money driven now. No desire to correct the wrong. Keep burning those bridges PNC. I will never recommend this bank to anyone, actually would discourage them from obtaining an account.

Huntington


Worst customer service!!

This is the worst bank I have ever dealt with!! I opened an account and wrote a check for $400.00 and it went through the day before direct deposit...thinking 24 hour grace right? NOT AT ALL! They reversed it then closed down my account sending it to the fraud department...wtf! They can't give me my money they will write me a check. No I need my money the ONLY nice person I dealt with was the branch manager in the office I went to! He really went to bat for me to get my money back and we will see tomorrow if I can get it back. If I were you I would NOT EVER open another account with Huntington bank!! EVER! No wonder they had lawsuits before! Oh and to top it off I purchased checks from them that I will not get my $ back for! Lovely!!!

BB&T


Bring back Susquehanna

Let me start by saying that the people at the Landis Valley branch are fantastic and if it was not for them we would be banking elsewhere by now.

However, overall the service from BB&T does not make the grade. As long as you do not have to deal with their toll free customer service you will be OK. That said, whoever had responsibility for the post-merger integration should be asked to update their resume. I've been thru numerous bank mergers and acquisitions over the years, but the problems with this one exceeds the aggregate of all the others.

Ally Bank


Former Bank Teller/ Poor customer service

I worked in the banking world for a long time. I have a very strong knowledge of banking security standards. I applied for a checking account online and didn't receive any commutation from Ally. I called the customer service 7 days later, verified my information with the Ally representative not once, but 3 times. She (Kelly) placed me on hold multiple times and then, placed me on the phone with a supervisor. He (Ryan) stated, "The reason I have been added to the call is because you can't verify your personal information with us." He then asked me the SAME questions that she had already asked me three times, said everything was ok, and said she would now answer any questions I had. After the supervisor hung up she said, "We have sent a letter out and she can't see what's on the letter." That was the end of the conversion. She no longer could help me. If someone applies for an account with a bank, and the representative can pull your information on their system, they can see the status of your application or transfer you to someone that can.
Side note: If you ever have to file bankruptcy due to loss income, injury, or divorce, Don't do the right thing and file Chapter 13. Go for a 7 and you will be back on your feet in less then 2 years. In Chapter 13 you repay what you owe, but with reduced interest rates and the attorney can sometimes settle on a reduced amount. The right thing will follow you FOREVER. Chapter 7 erases all your debt, you repay nothing, and you are back on your feet in no time, and able to move with your life...Buy a car, house, open a checking, etc... It doesn't matter if you have since got back on your feet, built a company, and have thousands in a account. Chapter13 is a way for honest people to screw themselves.
I will continue to bank with Bank of America and have my investments with UBS...Thank you Ally

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