Best Customer Rated Banks & Accounts

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Recent Reviews for Banks & Accounts

IBERIABANK


A disaster for online banking.

Generally, I find there is about a 50/50 chance of getting the error message "We're sorry. The system is temporarily unavailable. Please try again later." on any given day trying to log into my Iberia bank account. I don't bother trying anymore as it is so often a waste of time. Additionally, my online account does not have any of the standard bill-pay or account transfer options found on my other online accounts with other banks, so I can't electronically transfer money from one account to another. Overall, I would not recommend Iberia for any online banking. They are not really what I would consider and online bank at all.

HSA Bank


Possible Fraud

My HSA medical account was held by Chase and then transferred to HSA bank. I didn't think much of it. However, when I tried to use my debit card at my doctors office, it would not process. I called the number at the back of the card and they said I needed to pay the bill myself and then go to the bank and get a cash advance in the future for my already paid expenses...In other word: pay myself back! A lot of nonsense and waste of time. Well, I did this once and the transaction processed. I did it again for a second expense payback- and my request was denied. Not once but thrice! So, back on the phone with HSA bank and they told me that I withdrew all the money from my account and my balance is now 0. WHAT?? I had a substantial balance that just disappeared?
Now, they want me to fill out claim forms, which they still haven't sent. In addition, they are claiming that my "regular bank" processed the cash advance four days after I was actually in the bank to try to get the cash advance. Now doesn't that sound extremely shady?? I don't trust these people/ institution and I wouldn't recommend that people continue using them. I think they have a known internal problem and we are the scape goats!!

Popular Community Bank


Incompetent employees

In 2012 I opened a checking account. They told me I could use the ATM to deposit . Once I return which was two hours from the location. I try to deposit and then work on ATM. I called the 800 number they told me that were I lived I was not able to deposit and ATMs. I left my account as it was since I was not going to drive 2 hours to make a deposit. I think it was a year and a half I noticed that $5 were taken out of my account every month. I called and they told me that my account was dormant and that was the reason why $5 were being taken out every month. I called to try to get it activated but they said that I would have to fill out some forms and send a picture of my ID to them in order to get it active again. So by the time I got the papers the $5 were still being taken out of my account. I finally received the papers fill them out and send it to them. 2 months went by and still the $5 were being taken out of my account. I called the bank to see what happens and they said they never received the papers and that I will have to fill out the papers again so they can activate it. After fussing back and forth on the phone with them they were going to send me the papers again. A month later I received a call from a manager that they were going to activate my account. I had not received the papers yet. But my account was active now. I went to my other bank to set up a transfer to send money to that account to keep it active. I registered online and waited for it to be activated. It said 3 days. After two weeks that I was not able to log in the account I called for help. First person looked into the problem but cannot figure it out. I registered again online and again called to get it activated. The second person help me took a while before he noticed that they had use my middle name as my last name. That I would have to go to the branch and fix it cuz they cannot do it online. So I didn't go to work because I was so frustrated and wanted to get this corrected and over with and not have to deal with these issues anymore with this bank. So I arrived at the branch and there was no sympathy for all the problems I went through. Explains all the situation to the banker. She looks into my account and tells me she could not fix my online account. She kept saying that my last name was xxxx on my driver's license. My license has my first name my middle name and my last name she kept pointing towards the middle please my last name is the last one. She told me she cannot fix my online banking. So I told her, I cannot deal with all these problems continuing So let's close the account. Her response was, you can close it with the teller. I said okay. Since you can't fix it - just close it. She stopped and told me but listen since you came all the way down here which is a 2 hour drive - will try to fix it. She end up fixing my online account. I just wonder why she didn't fix it the first time. So since I've opened up this account I have lost money on it the fees they took out which not even half were we deposited to my account. I also lost one whole day of pay having to go to the bank. My account is only open because I need the location in another country of the same bank but once I can find another bank that serves that country I will definitely close my account. Never again! I put one star because there was no option to put none.

TCF Bank


refused to close my business account

refused to close my business account they want all the names on the account to be present. and when I went to another branch , they said that is not true. they just gave me hard time. bad staff, does know their duties and rules

Banner Bank


Don't have your back

I've been a credit union person all of my life. I was forced to open an account with Banner because of the affiliation with our business' lender. I am not a financially irresponsible person, but sometimes people write checks and give you the wrong amount. Sometimes numbers get transposed and occasionally a check doesn't have sufficient funds. In this case, I deposited funds that I believed to be enough to cover a check. I was $7.32 short. I realized it the same day and called immediately, ready to run down and cover the amount. Was Banner willing to be understanding and honor the check? Nope, they had already returned it. Were they willing to waive their fee for someone who hasn't had these issues in the past? Nope - $30, no willingness to be flexible. The people are friendly enough when you go into the branch, but this kind of lack of service is ridiculous. Oh yeah - that reminds me. I gave someone my name there a while back to ask about a construction loan and never got a call. Hmmm... not surprised.

Bank of America


DO NOT USE THIS BANK! IF YOUR BEING ROBBED. THEY HAVE ZERO PROTECTION.

This is the WORST BANK IN AMERICA! I was robbed at one of the Bank of America ATM machines by a person with a weapon, while I was making a withdrawal transaction. I called Bank of America and reported my claim. Bank of America did their investigation and falsely accused me for participated in the act. So Im like "really" you just accused me for robbing myself, because I cooperated during the robbery. What am I supposed to do? react to the robbery then find out later I'm no longer alive? Basically, Bank of America wanted me to risk my life over a $500 dollar fake check that the robber put into my account during my personal transaction and then BOA end up charging me to pay them back for that transaction when they're the ones who authorized it into my account. The robbery was clearly on camera and it was pervasive.

On top of that, they refused to give me a report to send to the police and has given me the runaround. I wanted the person name who was on that check and where it came from to give to the police in order for them to find the suspect. Bank of America refused to do so. Not to mention this bank have poor customer service. They are trained to transfer you to the wrong department's which takes up to an hour or two just to speak with someone. This has got to be the worst bank ever, they run their business like a dictatorship all they do is charge and take! and they are trained to waste your time.

They authorize false checks to make their customers vulnerable to get robbed, so they can turn around and charge you to pay them back. They are the ones who are participating in the robbery "if you ask me" because now they are robbing me.

DO NOT USE THIS BANK!

BMO Harris Bank


The worst bank I have ever dealt with

I have been banking with BMO for 8 years. I had a nice community bank that Harris bought, then they merged with BMO. Over the last 8 years I have had my account number stolen (never the physical card, mind you) no less than 10 times. Getting my money back has been a challenge each time and I have lost over $1000 when they were not able to "prove" I didn't spend it. Right, I booked two hotel rooms in Australia, where I have never been! I have had my account used in France multiple times, again, never been there, and now someone is donating my money to GofundMe accounts! On top of that the security is ridiculous, I am constantly getting locked out of my account and getting it unlocked is a pain in the ass. They have never had my business tax id number right and my business partner is never authorized on the account, no matter how many times I give authorization. Just overall a nightmare. Why do I stay? I DON'T KNOW! It used to be just too much hassle to get all my business and personal auto withdrawals updated. Well not anymore! I am pulling my money out TOMORROW! I can no longer justify staying at a bank where the security measures seem to only keep me from my money while criminals seem to have no problem stealing it.

Synchrony Bank


Horrible Experience

My wife and I had a Synchrony Bank credit card through Sam's Club. We always paid off the entire balance when due and after my wife's death in January 2015 I continued to use the card. Everything was fine until after a trip to Florida in October 2015 I noticed unauthorized charges on the card and immediately contacted Synchrony's customer service. I was told that the charges would be taken off, the card canceled, the legitimate charges transferred to a new card, and a new card sent in a few weeks. After a month I still hadn't received a new card so I called customer service and was told that since the card was in my deceased wife's name that the new card had been cancelled and the balance sent to a collection agency. Shortly after that I began receiving a bill for the card that was supposedly cancelled, with just the fraudulent charges. When I wouldn't pay these charges Synchrony charged off the balance and informed the credit agencies. Thanks Synchrony for ruining my once perfect credit record. I still haven't heard anything about the legitimate charges that I intend to pay.

Suntrust Bank


Suntrust & Sopranos both begin with S

Yes I am being cheeky, but I feel like I borrowed 10K from Uncle Paulie. Please go right past the photos that they have on their site, like they are enabling families. They are takers. Pure and simple. I had accounts and my mortgage through Suntrust. I paid thousands of dollars in interest to them. All part of a mortgage. I get that. But the month that I sold my home, I get tagged with $17 "maintenance fee." I absolutely love the words. I get images of them polishing my gold coins. They did this because I sold the home they held the mortgage on, and unlike many Americans, I took a line of credit to fill the void the home lost from the housing crisis. I could have asked for a short sale, but elected to go more into debt. They rewarded me with the fee because they weren't bilking me for the interest every month. This despite still paying them $100 a month interest on a line of credit. Guess it is not enough to pay for those employee bonuses. Simply put, you are only as valuable as the amount of $ you can make them. Let me also highlight what you get with a Suntrust account. You pay for all services, ATM withdrawals, counter transactions and transfers, while drawing no interest.
Access to information: Here's a tidbit for prospective customers. Open their site. Look how easy it is to find products to "borrow" from them. Money for homes, money for college, investments. Now within 5 clicks, try to find out what their fee schedule is?

Washington Federal


They make mistakes and charge their customers fees for their errors

I've only been dealing with Washington Federal for 1 year when they updated their bank software with an unproven replacement. The new software in question couldn't process my house payment which was linked to my checking account through their so called EZ pay. I brought it to their attention and was told that they were working on it and it was just a glitch. They then in turn started charging me assessment fees and late fees when the error was on their end. This is the worst banking experience I've ever had and I am in the process of getting my mortgage refinanced to another bank.
I would not ever recommend Washington Federal to anyone for any reason. I am also filing complaints with the BBB and federal banking commission against them for their bad business practices.

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