Find Best Consumer
Rated Banks

I have enjoy using there's service they help me avoid fees. More options for no minimum Balance savings would be nice

I first joined this bank about 6 years ago because they had the most ATMs in my area; don't make my mistake! At first they were okay--I don't ask much, just a place to deposit and withdraw/write checks on my cash. Now they charge steep fees for everything. $35 fees for bounced check, $35 fees for wire transfer, additional fees for bank transfer, $35 overdraft fees, $35 low balance fees, fees if you don't use your savings account often enough, fees to withdraw money from an...

So a few years ago Ally had the best CD rates I could find and I dumped some cash there. As I've been moving my money from big banks to small ones, I wanted to transfer the CD cash into my checking account as they matured. One month ago, the first of the three staggered CDs matured and I called and arranged the transfer. Nothing showed up in my bank account after three weeks. I called tonight and found out that they typed my checking account in wrong, so the electronic tra...

WARNING!

I recently had 2 cd's mature. They told me that the paper checks would be in the mail the day after maturity. This is the 12th day after maturity and I have NOT yet received the checks even though I have called Chase many times. They now tell me this is their NORMAL operating procedure.

Customer service was horrible on the phone, although the teller was o.k. I strongly recommend avoiding this bank, they will find ways of charging you extra.

This bank is based on fees, and will find ways to add fees to your account. The debit card doesn't work. The bank chooses what stores you can use your card at, i.e. you can't use your debit card to pay for Skype. If you complian all they will offer is to close you account. Run away from this bank (or Fee Masters), or you will pay an arm and a leg for thier 'free' checking account. This bank also doesn't like doing business with veterans, and will make fun of you if you say...

I can't understand why a bank would want to make it harder to deposit to an account because of an overdraft. Even though it was a one time overdraft, they consider it multiple overdrafst because a deposit was not made the next day. The ability to do that online had been blocked Ally. On 4/22/12 I request deposit slips, so I could mail a deposit. When I hadn't received them by 4/27/12, I followed the online instructions an mailed a deposit without the deposit slip. By...

5/3 was my second-ever bank account, opened at age 18. Added one of their credit cards about 5 years ago. A few months ago, they detected some fraudulent activity on that card, which was great, or so I thought. It became a major, and ongoing problem, because that new card does not show up on my online portal, and they have never sent me a statement or bill for it, so the only way I can pay it is late after receiving a call from collection. You'd think that if they can ...

Amazing focus on customer service! When I showed up to open the account, I was waited on very fast. All of my account options and disclosures were gone over in the most thorough of manners. The staff was friendly and courteous. The account opening procedures took under 20 minutes. When I left, I went to use online banking and couldn't sign on, so I called customer service and it was fixed in under 10 minutes. Besides, I also pay no ATM or POS fees, and can use over 4...

the costumer services is bad the teller and rude. nobody to help no body to answer question i am really not satisfied .

when ever i go the teller especially one called Janice she is so so rude and mean. especially with people from different backgrounds and non ( good English) speakers.

i make most of my transactions online but when ever i go there they are rude. no helpful at all.

plus the bank charge too much monthly fees.

so i decided to change my bank because of all...