Best Customer Rated Banks & Accounts

Only MyBankTracker lets you see how real customers feel about their banks. And, we make it easy to see which banks are rated highest by their customers.

Recent Reviews for Banks & Accounts

Bank of America

Trying to get my 1098

I have been trying to get my 1098 interest statement from BOA since January, 30, 2016. I paid > $600.00 in interest so they are required by law to mail it to me.
I have called multiple times, gone to my local branch, submitted a complaint on BBB.
Wait times to talk to someone in the HELOC department are longer than 20 minutes and you are lucky if they don't hang up on you.
BOA even created a "special" 1098 department, but wIt times exceed 30 minutes.
Today is 2/11/16 and I still do not have my 1098.
My next step is to go to the consumer advocate reporter on the local TV station.
Don't know what else to do.

Suntrust Bank

Their online banking sucks! Overdraft happy bank! BEWARE!!!

We are so happy to be leaving Suntrust Bank after 7 years of having a mortgage with them as well as checking and savings account. Below are a few things that we have been unhappy with.
1. The online banking is terrible. The website is outdated, and has not changed in the 7 years we have banked there.
2. Our account got hacked in 2012, and it took Suntrust 3 times before they stopped the transactions.... I'm in Tennessee, and my card was used in Middleton New York! Thy only called my cell, never my husband...
3. BEWARE they are an OVERDRAFT HAPPY BANK! Never mess up... And even if a charge has been cancelled or not accurate, and is still PENDING.. THEY WILL CHARGE OVERDRAFT AGAIST PENDING TRANSACTIONS THAT MERCHANTS HAVE CANCELLED!
4. They changed our checking account type without even telling us!!!! For over 6 years we had the top checking account that would typically cost you $30 per month... Because we have a mortgage with them, we got it free, or that's what we were told when we opened the account! One month, the charge started showing up and I called to find out why..., they said it was because we paid our mortgage down under $250k, and our combined accounts no longer totaled $250k+, so we would be charged... I told them to please make it right, that's not the way it was presented to us initially. We thought they fixed it per someone at the local branch... They did, they changed us to the crappy free checking account.
5. Transactions take FOREVRR TO POST! You can spend something on Friday, and it not show posted until the next Wednesday!!! And sometimes it will disappear the day it's batched, and your balances are screwed up for a day! Again, Online banking terrible per above! You can't rely on it!
They need to get with the times and improve some of their systems! I would not recommend them at all!

Ally Bank

Crap Service/Took forever to get our lein release after payoff!!!

I will never deal with Ally ever again. They give you the run around for everything. We paid off our car loan and I overnighted a cashiers check to expidite the process and it took just as long as if I hadnt wasted the $25 I spent on that. Useless customer service. Spent 2hrs on the phone only to be told they could put a request for my lien release to be overnighted the approval would take 24 to 48 hours before it was processed then it may not be approved so no guaranteed to be overnighted.

Bank of Okolona


if i could have gave no stars i would have gave a negative!! they dont honor their debit card policy when someone steals your card and uses it!! someone scammed over $1000 from our bank account they knew who it was they returned money to us then two months later reversed and gave it back to the theif!! the theif had made a duplicate card i was 800 miles away showed the bank proof they also had proof by my actual transaction that I was 800 miles away when it was used but they just gave my hard earned money away and told me to hire a lawyer knowing it would cost more to hire lawyer so we are out $1000 and it was at christmas time aand it was really hard to tell my children they had no santa visit this year I felt like my life was taken away! we live paycheck to paycheck as it is to have it taken was wrong! dont do business with them!!!!

Wells Fargo

Terrible Customer Service plus discriminatory treatment

Today, at exactly 4:58pm I pulled up at the Wells Fargo branch at Barrett Parkway, in Kennesaw, GA. I knew that I was running a bit late, but when I saw another pull up and get out of their car and ran up to the door, I did the same. A black Wells Fargo representative came up to close the door as the white man reached it. I was literally 3-4 footsteps behind when the representative opened the door for the white man and let him in. As I made a step forward to enter the Wells Fargo representative closed the door. I was so shocked I asked him if he was not going to let me in too. He said, "No, sorry ma'am. The bank is closed." I went back to my car and called customer service to report the discriminatory incident. Of course, it took them a full 7 minutes to get someone the phone. As usual, I received only apologies. All this time, the man who went inside has not come out.
I believe that I should have been let in just as the white man was let in, and I regard this as a discriminatory incident. Tomorrow, I plan to go to the bank and make my mortgage payment, which was what I was there to do. I will be canceling my accounts with Wells Fargo, since this has not been the first time I believe that I was treated unfairly by Wells Fargo's service.

Eastern Bank

Poor service. Incompetent management.

I am a 20+ year customer of Eastern Bank and have been nothing but satisfied with my experiences with the bank until today at the Wilmington Massachusetts location. While attempting to have a simple and routine transaction with a teller the bank manager interrupted our business and questioned why I didn't perform my transaction at the ATM and proceeded to rudley and incorrectly insist that my transaction would be at an addition cost. This is not how any of my experiences have been at any of the many branches has been. Sad. Too bad people don't know how to do their jobs anymore. Please be warned of the extreme arrogance and incompetence that is sadly at the helm of this branch.


This location the worst I've been to.

First off I've been with keybank for over 10 years. I am far from rich but not hurting for money. I have sent people to keybank and grown a relationship with then myself. I can say this location is changing that. My father passed away less then a month ago and I sent my 60 year old mother in to open a new account with the idea that if we both bank with keybank it would probably be easier to get money into her account when see needs it. So with that my poor mom that just lost her husband looking to do something for herself get treated like a 2nd class citizen and brushed off. Now I'm a dick I know this but my mom is a kind and pleasant person and For her to call me and tell me that the a$$ that she was going to open an account with and grow hers and my relationship with keybank tells her that when he is done with his current customer he's going to lunch and she is just going to have to wait or come back latter I get down rite pissed. !@ck that guy and same to the bank. When I called and spoke with a pleasant young woman the next day she did apologize and then gave me the excuse that the guy that was to help my mom was probably a floter from another branch. Guess what I don't care. This @$$ is who you have to make a first impression? Not only would I fire him but probably his boss. But I'm going to do one better I'm going to fire keybank and post this on every review site online I can find. You know the old saying treat I customer rite you get 2 or 3 more. Well this is going to fall in the treat 1 wrong losses 10 posable customers. But that's not enough I'm going to not only stop 10 from coming to you I'm going to take 1 (myself) and as my more as I can from you. This organization better rethink how it's employees treat people. First off its one thing to use floters for tellers and it's a stupid thing to use them as account reps. I've been in customer service related fields for over 20 years as will as management in this field. Maybe key should stop buying Comercial mortgages from bank of America and invest in their staff and the training they should be getting. Anyway you guys think people are only coming in to get that $150 or whatever it's up to now well your wrong. So now my mom is a US bank account holder and I'm not sure where I'm going yet but it's sure not going to be staying with keybank.

Citizens Bank

Never Seen a More Incompetent Bank

As Client Experience Manager by title for a global Marketing company, I train dozens of people each week on how to improve client experiences. I recently added Citizens Bank as my PRIMARY example of a complete disconnect between consumer needs, relationship transparency, and a lack of business interest to actually serve existing and prospective.

I had 17 years in banking and while I cannot speak to the retail side of the business, the auto loan side and servicing is the worst I have seen.

My auto loan was transferred to Citizens a few years back and I have been making a number of online payments through what is frankly a ridiculous system. Not only is their website less than helpful, they have to outsource their payments. That's a bit Mickey Mouse for a real bank. (no offense Mickey).

Tired of a lack of efficiency in their platform, I recently paid off my loan through online. The next day, I logged in to confirm that the correct amount was sent and it was a done deal (no extra interest, etc) and the account was completely gone. Literally a blank page.

I cannot access statements or see a history of payments... nothing. I called and was told, "well you paid it off so it gets purged." In one day??? I can login to numerous banks and see loan payoffs months, even years (WFB) later and see I had a relationship and access statements/tax forms. This is the worse site, infrastructure, and service I have ever seen. I still don't know when (or if) I'll ever get my title because there is nothing to see online and the call center is apathetic at best.

The Better Business Bureau rates them a D+ which is a really nice graphic to end my training session. 2/3 of my trainees are East Coast so this message is relevant to them as they reside in the Citizens footprint.

Nationwide Bank

Be aware of this Bank

I had an unfortunate few days with Nation Wide Bank for a refinance for my car loan. Well, lots of trouble with the application and the numbers for my new loan kept shifting and then they said I had to change my browser from Opera to some other browser and I just told them to forget it. Stay away from these people!


Huntington is the WORSE bank to finance a home with

The last year and a half have probably been the worse years of my life! In June of 2014 I became ill and was SENT TO THE ER per the medical staff at my job, and was hospitalized for the third time in a six month period. It took so much time with all the paperwork (red tape) for my temporary disability to go through, that it wasn't long before I fell behind on my mortgage just 3 months later September 16, 2014. Then, by October (I believe), I was medically separated from my job, forcing me to apply for Permanent total disability. In November, my Mother was diagnosed with stage 2 breast cancer, and needed my help. I went EVERYDAY to change her dressing and cook for her and my step father to the best of my ability, until she just came to my house, because my step father worked so many hours, and she wouldn't be alone, making it easier for all of us. Then on January 10th 2015, we didn't hear from my step Dad for 3 days and went to check on him and found him dead in bed at the age of 63, surrounded by what looked like a crime scene because he was having a heart attack and must have been struggling to get to another room. THEN, in February, I took my mother to file taxes and had mine done as well. Low and Behold...another shortcoming! My identity had been stolen! During ALL this stuff going on, I reached out to so many organizations to help me save my home and every attempt lead me NOWHERE. Nobody would help because it was an FHA loan and Huntington Mortgage started the foreclosure process immediately. They would NOT offer any kind of programs or anything while I was waiting to know what my TRUE income was going to be. Kinda like trying to bully me into taking on a lower payment FOR 30 MORE YEARS, after I've already been rooted here for 10+ years, with a balloon loan at the end of a ridiculous offer. They REFUSED to put any offers in writing, and had me fill out homesaver papers twice during that time (while I still did not know what my true income is going to be, and I was hospitalized in May 2015). I finally reached out to an attorney in September 2015 (EXACTLY ONE YEAR AFTER FIRST LATE PAYMENT) and they said that the bank was in violation of Reg X, R.E.S.P.A act (Pretending to work with me, while pursuing a foreclosure behind my back, or double tracking) and agreed to take the case on a contiguous basis. With some hope of finally finding a way to save my house, I told the person with the loss litigation dept. at the bank that I retained an attorney (per his instructions), and they immediately, submitted my home to a sheriff sale electronically. The sale was held on November 16, 2015 (YES, 13 MONTHS) start to finish and the bank bought it for 32,000, while they insisted that I pay 116,000 + interest and attorney fees. Instead of working with me, during some of the most hurtful, emotional, and hardest times of my life..They just eagerly tossed me to the curb and shamelessly displaced not only an established member of an already failing community, but a disabled person to boot! I am planning on filing a complaint with The Controller of Federal Currency for their misleading, hopeless, bullying offers and I hope that the general public will heath warning when dealing with this company/bank. I came across this site, that shows their uncaring pattern. I hate to put all this out there, but it's ALL I can think about while I pack one box at a time as the sheriff dept has served me with a 30 day notice, making it "in and out in 16 months) As I pack diligently to the best of my ability to save whatever I can from the last 38 years of my life. In 13 months I lost everything I worked my whole entire adult life to achieve. Please note: I am not seeking sympathy, I would prefer justice so that NOBODY ever has to go through what I am right now! I don't understand why I couldn't be afforded a deferment until I could find out what my TRUE monthly income was going to be. This pattern CLEARLY expressed the uncaring attitude of this bank...They DO NOT value their customers, only their money.