Bank Reviews

I applied for a mortgage modification. It took more than 18 months to be processed. It was approved effective Nov. 2011. It has still NOT been completed even though it was effective 17 months ago. I have been in this process with them for nearly THREE years and it still isn't completed. Customer service has been terrible. They have requested the same information from me OVER AND OVER. Information coming from them has been incorrect many times. They have changed my Account Manager more than 6 times in 6 months so no one knows what is going on. I despise them and their unethical and unprofessional business practices. If I could get rid of my mortgage or change it to anyone else, I would do it immediately. Working with BOA has been my worst experience with ANY company in my entire life.

I am very disappointed with their customer service, charging unfair fees. Branch manager is terrible, not willing to listen to the customers. Personal banker "Patel" very unhelpful. I suggest her title to be changed to "Impersonal Banker". Will never go to this branch again.

I could go write a book on the bad experiences I've had with this bank,but for the sake of brevity I'll just say, "Do NOT open an account here." By the way, I'm a stockholder in TCF.

TD Bank emphasizes customer service/human service. This is not so at the Richmond Hill, Queens, NY branch. The bank it appears has a growing customer base but lacks customer service professionalism, friendliness and the human touch. I with more than 10 other customers walked into the bank on Saturday 18th around 1pm and had no idea of what we needed to do to speak with a customer service rep. There were four tellers to attend to a long line of banking customers. Three of the six agents were speaking with customers at their desks. No one attended nor instructed nor even acknowledged the presence of us who were hanging around waiting to speak with the agents. Finally, after 30 minutes of wait an agent called out " who is next" that would be me. I was told because of the nature of my transaction it could not be completed today. Other TD banks and other other commercial banks have agents who greet you and find out your banking needs and give you some idea of your wait time who will see you but Richmond Hill TD bank has no regard for customers and no human touch.

my husband and I been with the us bank a long time.My husband had to open a business account to get his pay check. first it was a total mess one of the tellers at a different opend the account under the wrong company.

The assistant mgr at the smith branch notice it and she called us on the cell to come back in again.

She went out of her way to get the mess done right it took her a long time opend the account under the right business name orderd the right ATM cards .

Maria went out of her way for us and still does she is allways nice has a smile on her face.

She is the best assistant mgr I and my husband ever worked with.

I hope she stays with the branch a long time she should be recomanded for her good service.

thank her for good service,

Johanna and Vincent Crupi

3.5 years ago I purchased a business and received an collateralized acquisition loan which has been paid down almost half. We approached them to rework the loan for cap ex purposes as they were over collaterized to the point of 220% to loan value, their requirement was 75% to loan value. Over half of the collateral was cash and the rest in stock, cd's and equipment. They refused to release any of the collateral and it became contentious between their representatives and my Company. Note: Over the 3.5 years I have owned the Company, we have never missed a payment, they have had continual turnover with representatives in their Business/Commercial Loan Department, they had never visited my Company in 3 years. In addition, we had our business checking with them until we figured out they take their debit first and then credit your account the next day with your deposits which is predatory, I went to another bank this week moved the balance of this loan to them and BB&T still refused to release the collateral until the payoff has posted. This bank could care less about small business, could care less about building relationships with their customers, could care less whether you go to another bank or if they lose customers, I could go on as to why you should not consider BB&T for business/commercial or even individual services, this is why BIG banks get a bad name. I feel sorry for their non-commercial customers as you are probably unaware of their predatory deposit policy which could result in huge fees as your deposit doesn't post the day you put it in, if you write checks and they come through the bank the same night your checks bounce, you get the nsf fees not to mention the order in which they pay the nsf checks. Back to business services, if you do go to them, don't expect them to work with you down the road, they are not there for you or to work with you in any manner whatsoever, they are unreasonable and inflexible. Proceed at your own risk.

Been with PNC for years. Never charged any fees.. Local branches are extremely friendly. No complaints!

Wells Fargo Property Loss Department - I have followed all of the set up protocols from Wells Fargo and when I asked where my first check was... that is where the lies started. I spoke to a rep on 5/15 and they said it was overnighted (at my expense) back to me. After contacting my local post office, there was no record of any package in my name. I spoke to a rep on 5/16 and they again stated it was sent. After telling them the USPS had no record of the letter, she changed her story. I was transferred to a "specialist". I guess that is code word for mean and nasty employee. I was told they had not received the check for processing yet and it will be a few more days. I called again on 5/17 and they said it could be another 48 hours until the check is processed. What can be done about this? I am not able to live in my home and I cannot afford to make the repairs myself. Wells Fargo is holding MY money hostage and will not allow me to repair my home. All I want are the funds to repair my home. I would think it would be in the best interests of the mortgage company to expedite this process.

We are planning on closing on a house next week with this bank. The mortgage side has been extremely helpful and on top of things. When everything passed through that phase and we went to underwriting at the bank every question was answered quickly and satisfactorily. We have even decided to open some banking accounts with this bank. We hope to continue to be as happy with them as we are now.

I deposited a check into my account, but the tell made a mistake when entering the information which caused my account and some of the accounts associated with it to be frozen. When I tried the rectify the situation they just kept giving me the runaround and would not admit to their mistake. It took a certified letter from another bank to prove that they were in error, and in the process they decided to close out my account and freeze all my funds until they got around to sending me the funds via a bank check. Needless to say I will not be doing business with this bank again.