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1 out of 5 marks
I have opened accounts in this bank with a branch manager. A month later new manager came into play who looks like a newbie for its position. All of a sudden the new manager offered to close all of my accounts.
Probably the small community bank with only 4 branch offices can not handle my rather complicated request. It is understandable that regular tasks maybe overwhelming for them, since receptionist is always talking over the phone for private issues while customer is waiting for, poor honest teller always needs to ask his boss for simple tasks for permission.
All my questions came back with negative answers. For instance " I have not received one of my bank account's check book while other account's check book was delivered. Could you please check what is happening?"
The answer was " You may have given us wrong mailing address, if you do not fix it, account needs to be closed." I cold not understand why she answered like this, when I am saying one of my check books is delivered to the right place. Did I give her a wrong address to second check book??
As you can see from this episode, everything is different, from normal bank that I had accounts before which expands from one of the largest banks in the US to mid size regional banks and experienced difficulties which is not even issues with other banks.
I was hoping rather intimate communication and good customer care which only small banks can offer. But I was totally wrong. Small banks can be influenced by a person who is working there and not by banks standard.
You are lucky, if you find a reasonable branch manager who takes care of you. But unfortunately this bank is not the case. Before opening accounts in a small bank, it is beneficial to check persons working there are doing their job.
1 out of 5 marks
Have been a HSBC Premier customer for 8 years with accounts in Canada, USA, and the UK. I most recently moved to the USA and they were great at first, gave me a credit card, and overdraft based on my (large) overseas credit, my assets with the bank, and long tenure with them. Great for someone with no US credit history (though the Amex Global Transfers are far far better, so do that if you ever move). I've since bought a house, cars and have a credit score of 750.
I rarely use my select credit but on my first use they decided to not only close it, but it was without notice, and they proceeded to bounce my mortgage payment. If they gave me notice I would have been upset and wanted to know why (I have no derogatory marks, and my credit has done nothing but gone up since I arrived 2 years ago).
Talking to the reps they said, "We choose who we give credit to and we can remove it at any time. We probably should have noticed you. Are you sure we didn't let you know?"
Well then. Goodbye HSBC, hello someone else as that is completely unacceptable. Trust is fundamental to a relationship involving 6-figures of money so someone else will get my money. Citi/Charles Schwab/Wells Fargo/Someone else? Maybe a credit union or Fidelity? Not sure, but I will never do personal or business banking with them again.
1 out of 5 marks
It is never easy to pay your monthly payment to Bank of America Credit CArd. I used to have problem in the past and still now. BOA cancelled my previous credit card while I applied for the new one but it still shows up on my online account. The representative said that it will continue showing u on online account although it was cancelled. That being said, I made payment for the new account which was processed towards the old account. I have tried contacting them. First of all , it takes forever to answer the call. Then they say they will fix it and don't. When you call again, its like they have no idea what you are talking about. I have talked to 5 people so far and none of them have been able to resolve the problem. Once I have paid my balance, I will close the credit card and never ever apply for BOA credit card ever again. I use Citi, Discover, AMEX, local bank credit card and never even had single problem with other credit card.
I just don;t like how BOA handles things. This is just ridiculous.
2 out of 5 marks
I received notification my card was compromised. I called in and found out it would take several days to get a new card and I was going on vacation so that would not work. Went into branch to get temporary card. Spent an hr and finally received temporary card. I used it at ATM-It worked fine. got back to work and called to flag acct that I would b traveling outside of U.S. The card had wrong expiration date entered! I called cust service-they said I had to go back to bank and get new one issued! Ok to save time, I called branch to speak to the rep who helped me. The manager Dina was a totally RUDE individual. She did not let me explain the problem or speak with the rep. She never empathized with the frustration I was having trying to get a temporary card. I was calling to expedite the new card again, so I could just come in give them the old card and sign and pick up new card so I could get it activated correctly and flag my account for my vacation to avoid future problems. Of course she pretended to take my name and number down after I insisted on having the rep call me, since she was too rude to deal with! Needless to say I never received the call back from Greg my "personal Banker" WHAT A JOKE OF CUSTOMER SERVICE! I FILED A COMPLAINT WITH B OF A AS DINA IS THE BRANCH MANAGER. I I could give them a negative 0 I would! She made a problematic situation more difficult and frustrating instead of helping me resolve the issue...
2 out of 5 marks
I have been with MidFirst for 25 years. In the beginning they was a great bank. They came to our office and promised us all types of perks to encourage us join. I have to say they kept their promises back then and I felt I made a good decision. But, in the past 10 years I feel that the customer service and banking features have gone downhill.
Without notice MidFirst started charging my accounts for monthly statements unless you go to internet banking only. They raised my safe deposit box from $30 to $45 per year without a notice. I called and asked why they raised my safe deposit box price and the assistant stated it was due to lack of boxes. It had nothing to do with cost. She said they figured the biggest depositors would pay it and they were not worried about the lower valued depositors. They have withdrawn money from my account on several occasions on someone else's check. This did get this straightened out each time it happened but several times shows lack of attention. Several other things that have also frustrated over the past 10 years have driven me to look for another bank.
Originally MidFirst made me feel like I was important to them and they valued my business. Now, the clerks to the bankers make me feel like they could care less about my business and if I don't like it I can take my business elsewhere.
I carry an average balance of $200,000 plus. I hope I can find a bank that will treat me like they should.
1 out of 5 marks
Went in for a loan for an investment property. They told us what a great investment it was. We looked around at other banks and we actually found a better rate. When we talked to the manager at the Clintonville branch, he told us not to work with the other bank and bad mouthed them. We were stupid and trusted him although it was a total bait and switch.
After we set a closing date, CS came back to us and told us they needed to add on additional fees, an early payment clause, and a lien againt our primary residence...Even though their own apprasial came back $50K more than what we paid for the property. When we asked why they needed this, we were told it was because they didn't know us.... When we asked to meet with them we were treated like they were doing us a favor and were extremely condesending.... Funny thing is, we have since bought more properties and have other investers ask us where to go.. needless to say.. we would never use or recommend CS bank to anyone.
They are truly not a customer focused bank and I would suggest that if you live in Columbus to use any other bank.. Union Savings and Heartland are much better choices and much more customer focused
2 out of 5 marks
I tried to contact a customer service agent. IMPOSSIBLE. A reoccurring payment did not reach its destination. I wanted to put a stop payment and reissue. 2hrs on the phone, 7 agents. NO one could help, kept getting put on hold. UNACCEPTABLE. THE WORST. This bank IS NOT RECOMMENDED.
3 out of 5 marks
The bank closes too early and does not close at the posted hours, which are not very flexible hours to begin with.
The customer service here has been usually good, but recently, their hours shifted from 9PM to 7PM and the tellers have started closing the bank five minutes earlier than is posted.
This does not seem like a big deal, but many workplaces close at 5pm if not 6pm and it's frustrating to have to rush to the bank if not make a special trip for it.
I know that this is not a widespread policy because some tellers *do* close at 7PM, which is the posted time. The tellers I've talked to about this have been snooty and indifferent to this change.
2 out of 5 marks
Since Bank of America made the official transaction to Washington Federal (approx. 3 months ago) my card has been declined for reasons not explained. Despite having plenty of funds I have had to leave a basket full of groceries on three separate occasions, Needless to say staff was unapologetic and unable to offer me satisfactory reasons as to why my card did not work. After my card was declined on one of the three occasions I went to a local branch and observed staff to be extremely rude and unaccommodating toward another customer who was wanting to cash her paycheck. It was my understanding the customer was formerly with Bank of America and for whatever reason her account (s) had not transferred. I was surprised and somewhat disgusted that staff did not cash her check as a courtesy and/or attempt to retain her business. I understand there are often glitches with such major transitions but the conduct of Washington Federal has been very disappointing and I will be taking my business else-ware. FYI I am referring to branches in Boise Idaho specifically the branch located on Cole Road.
1 out of 5 marks
I visited the Chase branch located at 2915 W Los Feliz Blvd, Los Angeles, CA 90039 to deposit checks into my landlady's checking account. This was my first visit to this location which is the closest to my home. There were two tellers assisting people but when an young Asian teller finished processing a transaction he walked away from his station and propped himself in front of a large screen located a few feet from his station. I was finally assisted by a young Latino teller who asked if I had completed a deposit slip. I told him I had not. He seemed annoyed and began completing a from. I informed him, "I'm sorry but I am not a customer of your bank." He replied haughtily, "I know." I then asked if there was a night depository where I could drop off future checks. He replied, "We don't have one." As I left the branch I noticed a night depository adjacent to the ATM. The teller transacted the deposit with major attitude. He might want to take it down a notch as he represents the bank. He also never asked if I might be interested in opening an account but then again, cross-selling products and services apparently are not of interest to this pretentious and assuming teller.