Bank Reviews

We have six accounts transfer from other bank. When ever we go the bank, no one has smiling face. Any question we asked, no one know the answer and they talk to Manager. Manger Debra even worst then others. No respect of their clients.

Horrible Horrible expereince

I moved recently to US and CapitalOne had a branch near to my office and I walk in to give them business. I was greeted by a gentlemen who provided me all info and suggested to open a checking account.

When I provided documents he wanted to see my physical passport and requested to bring in next day and promised that he would open it in 10mins

Next day I go there and I was greeted by some other lady and she said I cant open rewards account because i do not have SSN number yet and mentioned person who gave me info may be wrong, not sure how sure she was in to provide me that info

I visited this bank twice to open bank account with documents they requested on 1st day and 2nd day someone else says this documents doesnt suffice is ridiculous because bank employees should suppose to know what documents they need to open and all of them should have one common understanding and not each individually.

I walked out deciding never to do business with them because if 2 different employees set 2 different process to open a bank account think what would be state once I start doing business ??

Thanks, I was saved from this bad bank

I asked if they wanted to know why I was closing my accounts & they were completely uninterested. They freeze your savings (no notice) & you have to go into the bank to unfreeze, This was for "MY protection?The "free" is dishonest, they charge $10 a month.

I had my daughters listed as heirs when I opened accounts and they would not acknowledge that. I asked what would happen if I passed and was told my daughters would have real problems getting my money,

This bank scares me. Thankfully my money is safe with real customer service people across the street.

I was told that if I had direct deposit I would have free checking. I am being charge $13 for my paperless checking account way above normal bank fees. I regret having direct deposit with Wells Fargo bank account. I have been a customer for over 12 years. The bank manager told me that this is my 3rd time complaining about bank fees. Its customer service is the poorest. they hate to resolve bank issues. I order a bank debit card. I was told I could design my own card. I review their policy, and pick a design that meet the bank policy. I was told that there was a unwritten policy that I broke ( no cigars or tobacco). They make this stuff up as they go ?

I have been banking with the Comerica Bank in Tempe for over 4 years and I have been very impressed with the very helpful service and professional advice given by the staff especially the assistant manager Sue and the manager Andrew. I done business with many banks over the years and Comerica Bank is by far the best. I have frequently been in the bank and every time they have helped customers very efficiently and professionally. Since they are near the university, they get many students who do not understand bank accounts and transactions well, and they always help them courteously.

UNBELIEVABLE. I paid my car off in full online and their representatives all acknowledge that. I live in Michigan and have the title in hand with a secured interest (US Bank). I contacted US Bank and requested a discharge of LEIN in order to sell my car. I was told it would be 7-10 days before my request could be processed. Are they kidding? The loan has been paid in full and they are holding my LEIN release hostage until they take care of THEIR processing? Send me the release and take your time doing your in house processing. Every phone call I have made has been to a different agent and I get different answers to every question I have. They need to standardize their training so the same answers are given to the same questions EVERY time. I will NEVER use US Bank again. I will be writing to every car dealer in the Detroit Metro area with my experiences with this bank.

We were set to close on Friday, May 17, 2013. We received a call two hours prior to closing that the loan was processed at the wrong amount. It was processed at the original offer, not to agreed upon amount, which was not caught until the morning of closing. The seller was buying a house contingent on the sale of their home and could not close on their new home.

The complete lack of communication from the local US Bank branch was infuriating. If it was not ready to close, or would take extra time, that should have been communicated. We continue to receive little to no communication from US Bank. We are set to close tomorrow, we will see. If it was not so late in the game and would be risking the house we are buying, we would change lenders.

In the future, we will always go local.

I would tell anyone buying a house, use a local lender, don't go with a large corporation. US Bank seemed to have little regard for us, the everyday American.

We were set to close on Friday, May 17, 2013. We received a call two hours prior to closing that the loan was processed at the wrong amount. It was processed at the original offer, not to agreed upon amount, which was not caught until the morning of closing. The seller was buying a house contingent on the sale of their home and could not close on their new home.

The complete lack of communication from the local US Bank branch was infuriating. If it was not ready to close, or would take extra time, that should have been communicated. We continue to receive little to no communication from US Bank. We are set to close tomorrow, we will see. If it was not so late in the game and would be risking the house we are buying, we would change lenders.

In the future, we will always go local.

I would tell anyone buying a house, use a local lender, don't go with a large corporation. US Bank seemed to have little regard for us, the everyday American.

Umpqua Bank is exactly what they try and appear not to be. This is one of the most conservative, stringent banks around. As a small business owner I was appalled at the "customer service" and total misinformation we were given. If trendy BS marketing and gimmicks were all that mattered I still wouldn't bank here. And guess what Umpqua- every other bank has coffee too- your not special.