Post your bank review
Take control of your banking experience. Read reviews from real bank customers. Our users have posted thousands of reviews, sharing their experiences with thousands of banks. Our bank reviews can help you decide your next banking relationship based on what fits your needs.
Find a bank
Review your bank
I have been a depositor for over 3 years, and I referred three friends. No one has had this problem but me. OVER 6 TIMES in the past year, my card has been denied (Once a bank machine confiscated it) for being in a "High Fraud Area". Every time it was a different area. Never happened to any of the people I referred to this bank. The people on the toll free number are clueless, and ONLY after being connected to "Fraud" department can they see the card has been denied. They REFUSE to let you opt out of this "protection". My guess? I have the type of account where they reimburse fees when using other bank machines. This is their way of preventing you from using other banks' machines so they don't have to pay you back.
Is this review helpful?
▲ Yes 1 ▼ No 0
Closed account almost 3 years ago due to horrible customer service and just received a bill for a safe deposit box, which I hadn't been in since 2009. They could not find the closing paperwork and want to charge me to "drill" open the box. I ended all relationships with this bank and now they are trying to get money for their error. Do not use this bank. I have had NOTHING but problems with them.
I am new to the Concord, Ca area and was looking for a neighborhood bank near the downtown area to open up some new accounts. I stopped by their branch on Willow Pass to check it out, and also to get 2 rolls of quarters. Because I didn't have an account, they refused my request. The teller also suggested that my $20 bill could be counterfeit. I was shocked!!! I will never set foot in one of their branches again, and never give them the opportunity to earn a penny of interest on my deposited money. I went to another bank nearby, and they were more than pleased to accept over $20,000 in new deposits. If any U.S. Bank head honchos read this, you really need to reconsider your policies, and institute a new customer service program; one that doesn't accuse potential customers of being thieves!!!
Is this review helpful?
▲ Yes 2 ▼ No 0
I miss Santa Barbara bank and trust. My poor branch manager is taking it in the teeth from so many customers. I had a lot of issues with miss information and can't wait to get my class action notice in the mail. As for the branch personal, it's fine. My issues are with their procedures and and pseudo rules. The online app works well enough, but the statement changes to benefit of them. I never have nsf fees, in one year I've had 4. All because of deceitful practices and literally adjusting deposit times. I'm done with them and their bs.
I have been with Chase Bank since October of 2009. On Monday, December 16, 2013, I received and deposited a check from my aunt in the amount of $100.00. The next day my account showed that the money was available for use.I made a few charges against that $100.00 thinking everything was good. When I checked my balance on Thursday, December 19, I had a balance of -$82.25. When I looked at my account activity I saw that the check I had deposited had been returned with the reason of "unable to locate TRN" When I called customer service I was told that the originating bank had refused to honor the check. I called my aunt who had written the check and she called her bank. She was told by her bank that Chase Bank had never presented the check to them to be honored. I called customer service back and was told that the check was being presented that day (Thursday still) and that they had made the funds available to me on Tuesday "as a courtesy." I was also told that the check had to be "reviewed" and that is could take 2 weeks to 6 months to review and honor a check. I was on the phone for approximately 2 hours trying to get Chase to fix the problem, since this was their mistake. They even told me that if they had presented the check to the originating bank and were told that the funds were available and the check would be honored, they would not be adjusting my account.
On Line Banking issue; It seems because I travelled to another State I was asked to input my User ID even though although I used my usual Computer for On Line banking. I forgot my User ID so called Customer Support but ended up on hold for 25 minutes!! I finally gave up!!! When I getr home this might be just enough to switch banks to one that cares about Customers.
We deposited $1128 dollars into the account, and throught the time it was in there ontop of a payroll deposit as well, we continued to rack up $37 dollar fees (13 in all after the two days after the deposit) to a point where it was $500 +/- in the hole...!
We asked for an explanation and all we received was that is the way the system works, something about debit places hold etc. I said OK could understand that on teh day after but the majority (13 of them) were 5-6 days later, on debits of $30.00 we received $37.00 dollar charges...They will not and say they cannot do anythikng about it, a week before christmas and 6 kids??? we are 500 in the hole?
As the saying goes: It only takes one bad experience to turn a relationship upside down. We were one of the first accounts opened at the RBS headquarters and yet without warning, our account was frozen, unfrozen, frozen again, and then closed (no prior notice sent). As a result of Citizens actions, we had several electronic deposits returned, not knowing how much was actually returned and our funds have been restricted for three weeks now. Citizens refuses to release $2K in funds and has decided that they may decide on New Year's Eve whether or not to release the funds. (The local branch is good. The backoffice absolutely clueless).
In the meantime, we have incurred $411 in fees ($255 of which has yet to be credited). This includes a $50 penalty for a tax payment which Citizens returned back to the state unpaid.
Many good banks have suffered as a result of aquisition (TD Bank taking over the former Commerce Bank being a prime example). As TD Bank lost thousands of customers through the years, Citizens Bank is on the same trajectory. RBS intends to clean its hands of Citizens Bank in two years: leaving behind a toxic waste (2008 all over again) and a worthless IPO (should you wish to devest your savings).
As a business customer, the nightmare that Citizens put us through makes them unworthy of recommendation. ALL business customers avoid this bank. They are NOT interested in deposits and their loan portfolio (or what they call a loan portfolio) is pathetic at best. The regulatory agency that oversees them is the Office of the Comptroller of the Currency (OCC). The only action that can be taken on the state level is filing an objection or appearing in person during a meeting of the Department of Banking when Citizens Bank files to move or open a new branch in the state. You would need to stay on top of filings with the Dept. of Banking and lodge your objection at that time. Maybe, and maybe only then, will Citizens finally show concern.
I love Woodforest Bank because of privilege pay advantages
Nothing works like it did before the change. Total disaster in my opinion. When you call the hotline if you get through you are put on hold forever. I held for 15 minutes before I gave up. When you email them they never respond. You don't even get a email to let you know your email was received. This is a perfect case study on how not to deal with a upgrade or customer service.
American Express Bank, FSB
Hudson Valley Federal Credit Union
Capital One 360
Our Syndication Partners
All Information is provided 'as is' and solely for informational purposes, not for advice, and may be delayed.