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I, along with everyone else in my family, hate the fact that this bank closes so early! Because of this, no one has time to go. They close at the bare minimum because they don't want to work any less than they have to.When you do get a chance to go, it's really annoying. I tried to take out money but couldn't two times because my account is linked to my parent's. They wouldn't even let me get my mom on the phone!!!!! They won't let me make a withdraw because I'm SO FREAKING UNTRUSABLE!!!! What do they think, that I'm going to buy sodas behind my parents back???!!!!! stupid freaking parents pets! If they don't change things right now, I'm leaving them for good! You suck, Santander!!!!!
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I called Chase Customer service and I did not wait long to talk to a rep her name was Sarah Tamez. I expressed to her that I made a charge and now I have a negative and overdraft fee. Sarah Tamez was very patient and helpful. She went over the top to help me. I expressed to her I have my mother in the hospital and I'm in a hotel. I needed to make another transaction and i will pay at the end of the mnth I am on leave at wrk to take care of my family issues and what she did for me was such a weight off my chest. I haven't had a overdraft in yrs and suddenly I am in need. Thank you so much Sarah Tamez for doing your job well and going beyond for customer service. .Fyi my job as well is in retail as a manager and giving customer service year after year getting secret shop scores of 99 and abouve was a priority for me and my team. Its feels great getting that exceptional service in return when you give it all the time. Thank You... Sarah Tamez.
They use every trick in the book to get fees from you. For example:
They debit your account with largest to smallest charges (this way they can get $35.00 overdraft fees EACH of several small items instead of one larger item)
They debit your account for debit card fees on a different day then you made the purchase. ( This way even if you had enough money to cover a charge when you made it if your account was overdrawn by an item the next day you will get charged TWO overdraft fees)
If you try to opt out of the overdraft "protection" online which you have an online option to do , it doesn't really work. You will think it did. Think a call to the bank will fix it? Think again. (This is the "protection" whereby they charge a $35.00 fee for a 4.35 overcharge instead of denying the purchase) They really don't want you to opt out of this "protection"
There are some really good local banks in Delaware. TD Bank is NOT one of them.
They are always friendly and courteous and go out of their way to serve you.A great banking experience!
Worst bank on the planet, especially the Oak Cliff Texas Branch. They held funds for 10 days when they clear them in 2 days. When I complained they told me to find a new bank. These people are no different than B of A or Chase, criminals if you ask me.
Open your eyes. TD bank is sending too much information to your personal email account, like your full name, the nickname of your checking account and the last 4 numbers of your checking account. These email alerts, for online paperless monthly banking statement, is a very dangerous idea.
First, I log into TD Bank - Online Banking and select Statements under the Accounts tab. It is not possible to stop the alerts going to your personal email account, unless you switch back to monthly paper bank statement. Called TD bank customer service and spoke to 2 customer representatives and 1 supervisor when I got the email alert for online monthly banking statement. TD bank customer service were very unhelpful, they kept suggesting to me that the information is not sensitive and if I was not happy about it to switch back to monthly paper bank statement. I pointed it out to them, that TD bank supplies each customer with an email inside their TD Bank Online Account, to send these emails with sensitive information there. All 2 customer representatives and supervisor said "no can do". If I go back to monthly paper statement bank statement, this is what happens, first it is not safe, second causes extra garbage and not environmentally good, third they want to charge $1.00 for each Monthly Paper Bank Statement etc.
I had fraudulent activity on my account. I went into the bank and everyone was clueless, I called customer service and they were even worse. I don't think one person knows on any level what they are doing. My story, I had charges of $2,000 on my account all from someone on eBay trying to make purchases through my eBay account. I log onto eBay to reverse the payments, which I successfully did. I went into my branch to discuss they charges and they told me I would be responsible for not only the overdraft fees but also the cost of the items that I never received. Finally they were able to remove those fees but the overdraft fees were in the thousands. I requested that since they charges were all fraudulent that they dismiss or reduce the charges, but they refused. When I threatened to leave and close the account, they literally showed me the door. This is not a bank for the customer. This is a bank that is clearly set on ripping people off. Tomorrow I meet with another TD representative again to see if they can resolve this problem, I am doubtful, if they can, I will follow up on this post if there are any changes. But, as of today, three weeks after the incident, I haven't gotten any results.
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This is a good bank. No problems up to now.
Website not working since the 6th of Dec. Phone lines not working and branch unable to help. Temporary password did not work. 10 days without service is bad banking.
This bank has been holding $2,500.00 of my money since July. They claim the final inspection wasn't done properly and did not notify my until after a few phone calls & emails asking about my funds. The second "final" inspection was done in November and I've yet to receive a call, email or much less my check. My mortgage guy [Redacted] (Cottonwood Heights, UT) didn't lock my interest rate and cost me a half a point. [Redacted], closing supervisor (Holloday, UT) has been uninterested in helping me resolve this issue.
Do not do business with these people.
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